Discover the comprehensive Verizon Wireless Training Process, fostering skills in product knowledge, customer service, sales techniques, and tech updates.
1
Introduction and overview of Verizon Wireless products and services
2
Understand the company's mission, vision, and values
3
Learn Verizon Wireless systems and software
4
Review communication etiquette with customers
5
Understanding Verizon Wireless policies and procedures
6
Training on Verizon Wireless's billing system
7
Hand-on exercise on device troubleshooting
8
Training on product sales and package offerings
9
Understanding customer segmentation and targeted offerings
10
Approval: Quality Assurance for Hands-on Interaction
11
Detailed study of competitors and positioning
12
Training on handling difficult customers and resolving complaints
13
Introduction to advanced services like 5G and IoT
14
Learning about data privacy and how to handle customer information
15
Approval: Manager on Understanding of churning issues and smart solutions
16
Role-play on dealing with real customer issues
17
Training on upselling skills
18
Learn about new and upcoming products and services
19
Approval: Supervisor for Sales Pitch Delivery
20
Ongoing training sessions on new updates/releases
Introduction and overview of Verizon Wireless products and services
This task provides an introduction and overview of Verizon Wireless products and services. It aims to familiarize employees with the range of products and services offered by Verizon Wireless. By the end of this task, employees should have a good understanding of what Verizon Wireless offers and be able to confidently communicate this information to customers. Key topics covered include the different types of mobile devices, data plans, and additional services such as Verizon Cloud and Verizon Smart Family. How can you effectively communicate the benefits of Verizon Wireless products and services to customers? What challenges might arise when trying to explain complex technical specifications to non-technical customers? To complete this task, you will need access to the Verizon Wireless website and product brochures.
1
Mobile phones
2
Prepaid plans
3
Verizon Cloud
4
Verizon Smart Family
5
Others
Understand the company's mission, vision, and values
Learn Verizon Wireless systems and software
Review communication etiquette with customers
Understanding Verizon Wireless policies and procedures
Training on Verizon Wireless's billing system
Hand-on exercise on device troubleshooting
Training on product sales and package offerings
Understanding customer segmentation and targeted offerings
Approval: Quality Assurance for Hands-on Interaction
Will be submitted for approval:
Hand-on exercise on device troubleshooting
Will be submitted
Detailed study of competitors and positioning
Training on handling difficult customers and resolving complaints
Introduction to advanced services like 5G and IoT
Learning about data privacy and how to handle customer information
Approval: Manager on Understanding of churning issues and smart solutions
Will be submitted for approval:
Introduction to advanced services like 5G and IoT
Will be submitted
Role-play on dealing with real customer issues
Training on upselling skills
Learn about new and upcoming products and services
