Overview of wealth management systems and Softwares used
5
Approval: Manager for system access
6
Training on client relationship management software
7
Introduction to customer service standards
8
Review of compliance and legal standards
9
Approval: Legal Compliance Officer
10
Shadowing senior wealth management clerk
11
Issuance of office equipment
12
Installation and setup of necessary tools and software
13
Training on portfolio management systems
14
Introduction to standard operating procedures
15
Review of confidentiality and Non-disclosure agreements
16
Approval: HR Manager for Non-disclosure agreements
17
Mentor or Buddy assignment
18
Target setting and performance goals discussion
19
Plan for first client interaction
20
Evaluation of the onboarding process
Introduction to company and team
Welcome to our company and team! In this task, you will learn about our company's history, values, and culture. You will also get to know your colleagues and understand their roles within the team. By the end of this task, you should have a clear understanding of our company and feel more connected to your team members.
1
John Smith
2
Jane Doe
3
Michael Johnson
4
Sarah Miller
5
David Wilson
Gather relevant personal data from the new hire
In order to complete your onboarding process, we need to gather some personal information from you. This will include your contact details, emergency contact information, and any relevant certifications or licenses you may have. This information will be kept confidential and used solely for the purpose of your employment.
Setup of company email and communication channels
In this task, you will set up your company email and other communication channels. This includes creating your email account, setting up your email signature, and familiarizing yourself with our communication tools such as Slack and Microsoft Teams. By the end of this task, you should be able to effectively communicate with your team members and other employees using our company's communication channels.
Overview of wealth management systems and Softwares used
In this task, you will receive an overview of the wealth management systems and softwares used in our company. This includes learning about the different tools and technologies we utilize to manage client portfolios, track investments, and provide financial advice. By the end of this task, you should have a basic understanding of the wealth management systems and softwares used in our company.
1
WealthFront
2
Betterment
3
Personal Capital
4
SigFig
5
Wealthsimple
1
Salesforce
2
Black Diamond
3
Junxure
4
Envestnet
5
Morningstar
Approval: Manager for system access
Will be submitted for approval:
Setup of company email and communication channels
Will be submitted
Training on client relationship management software
In this task, you will receive training on our client relationship management (CRM) software. This software is used to manage client information, track interactions, and streamline communication. By the end of this task, you should be able to effectively navigate and utilize our CRM software to enhance client relationships.
1
1
2
2
3
3
4
4
5
5
Introduction to customer service standards
In this task, you will learn about our company's customer service standards. We believe in providing exceptional service to our clients and strive to exceed their expectations. By the end of this task, you should have a clear understanding of our customer service standards and be able to apply them in your interactions with clients.
Review of compliance and legal standards
In this task, you will review the compliance and legal standards that apply to our wealth management practice. This includes understanding industry regulations and guidelines, as well as our company's policies and procedures. By the end of this task, you should be familiar with the compliance and legal standards that govern our work and be able to apply them in your day-to-day responsibilities.
1
SEC regulations
2
FINRA rules
3
Fiduciary duty
4
AML regulations
5
Suitability standards
Approval: Legal Compliance Officer
Will be submitted for approval:
Review of compliance and legal standards
Will be submitted
Shadowing senior wealth management clerk
In this task, you will have the opportunity to shadow a senior wealth management clerk. You will observe their daily tasks and interactions with clients, gaining valuable insights into the role and responsibilities of a wealth management clerk. By the end of this task, you should have a better understanding of the job requirements and be able to apply what you have learned in your own work.
Issuance of office equipment
In this task, you will receive the necessary office equipment to perform your duties as a wealth management clerk. This may include a laptop, desk phone, headset, and any other tools you may need. By the end of this task, you should have all the equipment required to effectively carry out your job responsibilities.
1
Laptop
2
Desk Phone
3
Headset
4
External Monitor
Installation and setup of necessary tools and software
In this task, you will install and set up the necessary tools and software required for your job as a wealth management clerk. This may include wealth management systems, communication tools, and other software applications. By the end of this task, you should have all the necessary tools and software installed and configured on your device.
1
Wealth Management System
2
Communication Tools (Slack, Microsoft Teams)
3
CRM Software
4
Productivity Tools (Microsoft Office Suite)
5
Security Software
Training on portfolio management systems
In this task, you will receive training on our portfolio management systems. These systems are used to track investments, analyze portfolio performance, and generate client reports. By the end of this task, you should be able to effectively navigate and utilize our portfolio management systems to support your day-to-day responsibilities.
1
Morningstar Direct
2
Bloomberg Terminal
3
Black Diamond
4
eMoney Advisor
5
Addepar
Introduction to standard operating procedures
In this task, you will learn about our company's standard operating procedures (SOPs). These procedures outline the step-by-step processes for various tasks and activities. By the end of this task, you should be familiar with our SOPs and be able to follow them in your day-to-day work.
1
Client Onboarding
2
Investment Research
3
Trade Execution
4
Reporting and Analytics
5
Risk Management
Review of confidentiality and Non-disclosure agreements
In this task, you will review and acknowledge our company's confidentiality and non-disclosure agreements. These agreements ensure the protection of sensitive information and client data. By the end of this task, you should understand the importance of confidentiality and non-disclosure and be willing to adhere to the terms outlined in the agreements.
1
Yes
2
No
Approval: HR Manager for Non-disclosure agreements
Will be submitted for approval:
Review of confidentiality and Non-disclosure agreements
Will be submitted
Mentor or Buddy assignment
In this task, you will be assigned a mentor or buddy who will serve as a guide and support during your onboarding process. Your mentor or buddy will be an experienced wealth management clerk who can provide you with advice, answer your questions, and help you navigate your new role. By the end of this task, you should have a designated mentor or buddy to assist you in your onboarding journey.
Target setting and performance goals discussion
In this task, you will have a discussion with your manager or supervisor to set performance goals and targets. This will include identifying key performance indicators (KPIs) and discussing expectations for your role. By the end of this task, you should have clear performance goals and targets to work towards during your employment.
Plan for first client interaction
In this task, you will create a plan for your first client interaction. This includes identifying the purpose of the interaction, preparing relevant materials or documentation, and outlining the desired outcome. By the end of this task, you should have a well-thought-out plan for your first client interaction.
Evaluation of the onboarding process
In this task, you will provide feedback on the onboarding process you have gone through. Your feedback is valuable in improving the onboarding experience for future wealth management clerks. By the end of this task, you should have shared your thoughts and suggestions on the onboarding process.
