Introduce new employee to the team and department head
6
Conduct training on company’s lending system and software
7
Teach company's policy on wholesale lending
8
Conduct training on the analysis of loan applications
9
Review sessions: Understanding financial statements and tax returns
10
Training on handling broker and customer queries
11
Approval: Trainer for training progress
12
Run through the company's regulations and compliance issues
13
Conduct sessions on negotiation techniques
14
Role-play sessions for practical experience
15
Assign first simple tasks under mentor supervision
16
Approval: Mentor for task completion
17
Provide feedback and areas of improvement
18
Setup meeting with the sales and risk management team
19
Continue training for at least one month
20
Take final evaluation test
21
Approval: Manager on passing the final test
Assign new employee with a personal workstation
This task involves assigning a personal workstation to the new employee. The personal workstation is where they will perform their daily tasks and access necessary resources. The impact of this task on the overall process is ensuring that the new employee has a designated space to work in, which promotes productivity and organizational efficiency. The desired result is a fully equipped workstation that meets the employee's needs. To complete this task, you will need to coordinate with the IT department to set up the necessary hardware and software.
1
Desktop
2
Laptop
1
Windows
2
Mac
1
Microsoft Office
2
Adobe Creative Suite
3
Salesforce
4
Other
Set up company email account
This task involves setting up a company email account for the new employee. The company email account is essential for communication within the organization and accessing important information. The impact of this task on the overall process is ensuring that the new employee has a professional email address and can effectively communicate with colleagues and clients. The desired result is a fully functional email account that is ready for use. To complete this task, you will need to coordinate with the IT department to create the email account and provide the login credentials to the new employee.
Provide Wholesale Lending Specialist handbook
This task involves providing the new employee with the Wholesale Lending Specialist handbook. The handbook contains detailed information about the role, responsibilities, processes, and policies related to the position. The impact of this task on the overall process is ensuring that the new employee has access to essential information to perform their job effectively. The desired result is a well-informed Wholesale Lending Specialist who understands their role and responsibilities. To complete this task, you will need to provide the new employee with a physical or digital copy of the handbook.
1
Physical Copy
2
Digital Copy
Assign a mentor for new employee guidance
This task involves assigning a mentor to the new employee for guidance and support during their onboarding process. The mentor will provide assistance, answer questions, and help the new employee navigate their role and the company culture. The impact of this task on the overall process is ensuring that the new employee receives personalized guidance to accelerate their learning and integration into the team. The desired result is a confident and well-supported Wholesale Lending Specialist. To complete this task, you will need to identify a mentor and inform both the mentor and the new employee of their pairing.
Introduce new employee to the team and department head
This task involves introducing the new employee to the team and the department head. A warm welcome and introduction help establish positive working relationships and foster a sense of belonging. The impact of this task on the overall process is creating a supportive and inclusive work environment. The desired result is a new employee who feels welcomed and integrated into the team. To complete this task, you will need to coordinate with the team and department head to schedule a meeting or gathering for introductions.
Conduct training on company’s lending system and software
This task involves providing training to the new employee on the company's lending system and software. The training will cover the use of specific tools and applications necessary for the Wholesale Lending Specialist role. The impact of this task on the overall process is equipping the new employee with the technical skills and knowledge required to perform their job effectively. The desired result is a Wholesale Lending Specialist who can navigate the lending system and software confidently. To complete this task, you will need to schedule a training session and provide access to the necessary training materials.
1
In-person
2
Online
Teach company's policy on wholesale lending
This task involves teaching the new employee about the company's policy on wholesale lending. The policy outlines the guidelines, regulations, and best practices that the Wholesale Lending Specialists must adhere to. The impact of this task on the overall process is ensuring compliance with company policies and industry standards. The desired result is a Wholesale Lending Specialist who understands and follows the company's policy on wholesale lending. To complete this task, you will need to provide the new employee with a copy of the policy and conduct a training session to explain its importance and implementation.
1
Physical Copy
2
Digital Copy
Conduct training on the analysis of loan applications
This task involves conducting training on the analysis of loan applications for the new employee. The training will cover the evaluation and assessment process for loan applications, including risk analysis and creditworthiness assessment. The impact of this task on the overall process is ensuring that the new employee can effectively evaluate and analyze loan applications. The desired result is a Wholesale Lending Specialist who can make informed decisions regarding loan applications. To complete this task, you will need to schedule a training session and provide relevant training materials.
1
In-person
2
Online
Review sessions: Understanding financial statements and tax returns
This task involves conducting review sessions on understanding financial statements and tax returns. The review sessions aim to refresh and reinforce the new employee's understanding of financial statements and tax return analysis, which are essential skills for the Wholesale Lending Specialist role. The impact of this task on the overall process is ensuring that the new employee has a solid foundation in financial analysis. The desired result is a Wholesale Lending Specialist who can effectively interpret and analyze financial statements and tax returns. To complete this task, you will need to schedule review sessions and provide relevant training materials.
1
In-person
2
Online
Training on handling broker and customer queries
This task involves providing training on handling broker and customer queries to the new employee. The training will focus on effective communication and problem-solving techniques to address queries and concerns raised by brokers and customers. The impact of this task on the overall process is ensuring that the new employee can provide excellent customer service and maintain positive relationships with brokers and customers. The desired result is a Wholesale Lending Specialist who can handle queries confidently and professionally. To complete this task, you will need to schedule a training session and provide relevant training materials.
1
In-person
2
Online
Approval: Trainer for training progress
Will be submitted for approval:
Conduct training on company’s lending system and software
Will be submitted
Teach company's policy on wholesale lending
Will be submitted
Conduct training on the analysis of loan applications
Will be submitted
Review sessions: Understanding financial statements and tax returns
Will be submitted
Training on handling broker and customer queries
Will be submitted
Run through the company's regulations and compliance issues
This task involves running through the company's regulations and compliance issues with the new employee. The aim is to familiarize the employee with the regulatory framework and compliance requirements relevant to the Wholesale Lending Specialist role. The impact of this task on the overall process is ensuring adherence to legal and regulatory obligations. The desired result is a Wholesale Lending Specialist who understands and complies with the company's regulations and compliance requirements. To complete this task, you will need to schedule a session to discuss the regulations and compliance issues.
1
Consumer Protection Act
2
Anti-Money Laundering (AML) Regulations
3
Fair Lending Act
4
Other
Conduct sessions on negotiation techniques
This task involves conducting sessions on negotiation techniques for the new employee. Effective negotiation skills are crucial for the Wholesale Lending Specialist role, as they often interact with brokers and customers to reach mutually beneficial agreements. The impact of this task on the overall process is equipping the new employee with the skills to negotiate effectively and achieve positive outcomes. The desired result is a Wholesale Lending Specialist who can negotiate successfully to secure profitable lending agreements. To complete this task, you will need to schedule training sessions and provide relevant training materials.
1
In-person
2
Online
Role-play sessions for practical experience
This task involves conducting role-play sessions to provide the new employee with practical experience in different scenarios they may encounter as a Wholesale Lending Specialist. Role-playing helps develop communication skills, problem-solving abilities, and confidence in handling various situations. The impact of this task on the overall process is enhancing the new employee's readiness to handle real-world situations. The desired result is a Wholesale Lending Specialist who can effectively handle different scenarios with confidence. To complete this task, you will need to schedule role-play sessions and provide relevant training materials.
1
In-person
2
Online
Assign first simple tasks under mentor supervision
This task involves assigning the new employee with their first simple tasks under the supervision of their assigned mentor. The purpose is to allow the new employee to apply their knowledge and skills in a controlled environment while receiving guidance and feedback. The impact of this task on the overall process is providing practical experience and building confidence. The desired result is a Wholesale Lending Specialist who can independently complete simple tasks with accuracy and efficiency. To complete this task, you will need to assign specific tasks to the new employee and inform the mentor of their supervisory role.
Approval: Mentor for task completion
Will be submitted for approval:
Assign first simple tasks under mentor supervision
Will be submitted
Provide feedback and areas of improvement
This task involves providing feedback to the new employee on their performance and areas of improvement. Feedback helps the employee understand their strengths and weaknesses, allowing them to grow and develop professionally. The impact of this task on the overall process is continuous improvement and employee development. The desired result is a Wholesale Lending Specialist who actively seeks feedback and shows progress in their performance. To complete this task, you will need to schedule feedback sessions and provide constructive feedback based on the new employee's performance.
Setup meeting with the sales and risk management team
This task involves setting up a meeting between the new employee and the sales and risk management team. This meeting aims to promote collaboration, facilitate knowledge sharing, and align goals between different departments. The impact of this task on the overall process is fostering teamwork and a holistic understanding of the lending process. The desired result is improved coordination and cooperation among different teams. To complete this task, you will need to coordinate with the sales and risk management team to schedule the meeting.
Continue training for at least one month
This task involves continuing the training for the new employee for at least one month. Ongoing training ensures that the employee continues to develop their skills and knowledge in the Wholesale Lending Specialist role. The impact of this task on the overall process is continuous improvement and professional growth. The desired result is a Wholesale Lending Specialist who stays up-to-date with industry trends and best practices. To complete this task, you will need to schedule additional training sessions or allocate time for self-study and learning.
Take final evaluation test
This task involves conducting a final evaluation test for the new employee. The evaluation test assesses the employee's understanding of the training material, skills, and readiness to perform their role independently. The impact of this task on the overall process is ensuring that the new employee has acquired the necessary knowledge and skills. The desired result is a Wholesale Lending Specialist who is proficient and ready to contribute to the organization. To complete this task, you will need to create an evaluation test and schedule a time for the employee to complete it.
