{"id":10407,"date":"2017-03-24T04:37:29","date_gmt":"2017-03-24T04:37:29","guid":{"rendered":"https:\/\/www.process.st\/templates\/glip-training\/"},"modified":"2024-02-28T20:49:17","modified_gmt":"2024-02-28T20:49:17","slug":"glip-training","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/glip-training\/","title":{"rendered":"Glip Training"},"content":{"rendered":"<section id=\"sef-employee-glip-training\">\n<h2> SEF Employee Glip Training <\/h2>\n<div class=\"text-content\">\n<ul>\n<li><strong>Reasons Why Switching To GLIP<\/strong>\n<ul>\n<li>you\u2019ll save time by not having to switch from one application to another to get your work done. The same conversation stream conveys the assignments, the work product, the feedback and the decisions in a simple, streamlined interface.<\/li>\n<li>With built-in calendaring,-when your customers request to proceed with the loan it will go into your calendar with the date and time they requested you to call them.&nbsp;<\/li>\n<li>task management,<\/li>\n<li>&nbsp;file sharing<\/li>\n<li>Setting up new projects is a breeze, and you\u2019ll start tracking all the things you know you should be tracking.<\/li>\n<li>Glip\u2019s chat is fully integrated with your files, tasks, events, links and more.-we are in the process of creating chat for each employee so the customers can chat with you instead of emailing and calling constantly.<\/li>\n<li>built-in video chat &nbsp;(for up to 100 people) -with awesome quality and reliability.(which is how we will start conducting our weekly meeting we are going to start having instead of going to the conference room)<\/li>\n<li>No more post-it notes,<\/li>\n<li>or \u201cmy INBOX is my to-do list.\u201d<\/li>\n<li>Searching is much more powerful when you can find everything in one place, and it\u2019s all connected. Because all of your work lives in a conversation stream,<\/li>\n<li>Google Drive -all messages you get will automatically save to a folder on our google drive which you will access through a folder on your desktop so you do not have to manually save the files.<\/li>\n<li>With glip you do not have to worry about items going to spam.<\/li>\n<li>Fax-in process of parsing all faxes so when they come through to glip it will show what rep &nbsp;it is for, customer , etc.. &nbsp;and we are going to filter the faxes through this function so everyone does not get every fax. &nbsp;This is all being done by Heather so you will have to be patient this is not an overnight project.&nbsp;<\/li>\n<li>you\u2019ll not only find what you\u2019re looking for, you\u2019ll see the discussion around it, and remember what is going on with the customer and situation.<\/li>\n<li>If people on your team use email -- and chances are they do -- Glip automatically sends an email to anyone you message on Glip, and they can just reply via email. So you can Glip in bliss while they\u2019re still stuck in the 80s.-you handle this under your preference and&nbsp;\n<ul>\n<li>If you use CRM, bug-tracking, time-tracking or anything else, check out our Integrations page to see how to get them working inside Glip.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Best of all, when you make the switch to Glip, you don\u2019t need to manage your daily task&nbsp;across five or six different tools. It\u2019s so easy, you\u2019ll actually start tracking and managing things the way you should, and you\u2019ll feel more organized and on top of things.<\/p>\n<p>4. Work at your desk, or on the go with Glip Mobile.<\/p>\n<\/li>\n<li>\n<p>Download the Glip Mobile app from the iOS App Store or Google Play.<\/p>\n<\/li>\n<li>\n<p>On Glip Mobile you get all of the power of the desktop application in the palm of your hand, including being able to start a video chat, assign a task, schedule an event, and share a photo or a document with any person or team.<\/p>\n<\/li>\n<li>\n<p>And because you get real-time notifications of the work that\u2019s happening in your team, you\u2019ll stay connected and productive no matter where you are.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong><\/strong><\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p><em><u><strong>Making Southeast Financial Responsive<\/strong><\/u><\/em><\/p>\n<ul>\n<li>Fast turnaround on underwriting is an engine of growth for Southeast Financial.<\/li>\n<li>Keeping the process moving requires tight communication and collaboration, powered by <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\" rel=\"nofollow noopener\" target=\"_blank\">RingCentral Office<\/a> and <a href=\"https:\/\/glip.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Glip<\/a>.<\/li>\n<li>Higher risk, higher dollar loans require manual underwriting, but we are striving for&nbsp;efficiency.<\/li>\n<li>Where competitors take two or three days to respond to a credit application or fund the loan, &nbsp;we want to&nbsp; get the customer back a decision within the same day they apply.<\/li>\n<li>That is where RingCentral Office and Glip are valueable.<\/li>\n<\/ul>\n<p><strong>Why communication is essential<\/strong><\/p>\n<ul>\n<li>One of key components of making it work is the ability to communicate effectively with employees,<\/li>\n<li>That means tight coordination across his team, including customer, lenders, or employees<\/li>\n<li>Southeast Financial&nbsp;staff has grown from two to almost twenty employees.<\/li>\n<\/ul>\n<p>Southeast Financial&nbsp;uses aggressive search engine optimization to drive traffic to pages for specific keywords, like \u201cRV Loan\u201d or \u201cMotorhome Financing and guide visitors straight to the credit application.<\/p>\n<ul>\n<li>Examples For Southeast:\n<ul>\n<li>For example On loans $50,000 we could require additional underwriting before sending loan documents to the customer. In practical terms, that means Wesley&nbsp;personally reviews the documents like red flag, title etc.. &nbsp;for the loan, which insures against the risk&nbsp;fraud. &nbsp;Loan Rep&nbsp;can use Glip to assign a task saying this loan is ready for &nbsp;review &nbsp;If Wesley&nbsp;needs the loan officer to collect additional information, he may assign a task back to them, along with a message detailing what needs to be done. The benefit is transparency: The team always knows where an application is in the process and what work must be done to complete it.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>or<\/p>\n<ul>\n<li>\n<ul>\n<li><em><strong>Glip Tasks<\/strong> <\/em>are particularly valuable for the underwriting process, a&nbsp;lot of what we\u2019re doing is exchanging the status of an application.<\/li>\n<li>Front office can use Glip to assign a credit application saying this credit application&nbsp;is ready for ,,, review.\u201d (and I could integrate google spreadsheet and automatically record time assigned, to what rep, customer info etc.. If that loan officer needs additional info or documents to submit to the bank they invite the customer as a guest to collect additional information,<\/li>\n<li>The loan officer can also assign a task&nbsp;the loans they think they can not get approved to another department like subprime, credit repair and at the same instance let Wesley know whats going on so he can be looking at the deal also for credit repair or subprime review instead of laying them on his desk , &nbsp;along with a message detailing why they could not &nbsp;work the deal etc.. &nbsp;and what needs to be done.<\/li>\n<li>The benefit is transparency: The team always knows where an application is in the process and what work must be done to complete it.<\/li>\n<li>Glip \u201creally allows us to have that time window, which is unique, The faster the &nbsp;organization responds, the more likely it is to win the business,<\/li>\n<li>\u201cIt\u2019s all about efficiency for us\u200a\u2014\u200abeing able to complete more tasks faster, particularly underwriting tasks, &nbsp;<\/li>\n<li>That translates into time, and time translates into money.\u201d<\/li>\n<\/ul>\n<\/li>\n<li>RingCentral Glip magnifies&nbsp;the advantage, allowing employees to exchange a steady stream of communications that don\u2019t require a phone call but are too immediate for email.&nbsp;<\/li>\n<li>\u201cThe problem we find with email is there is a delay\u200a\u2014with Glip, you hear the ding and that tells you, hey, you\u2019ve got something to check out, which you need to look at right away. It allows us to run faster.\u201d<\/li>\n<li>Team messaging is valuable across the business for keeping processes moving.<\/li>\n<li><\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/help.glip.com\/hc\/en-us\/articles\/202290130-Interface-Overview\" rel=\"nofollow noopener\" target=\"_blank\">Interface Overview<\/a><strong><\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong><\/strong>Preferences\n<ul>\n<li>turn on Phone calls<\/li>\n<li>enable or disable email notification and mobile notifications<\/li>\n<li>under conversations max conversation to display I would make that a lower number because all past conversations will show in left side. &nbsp;you know if you have a new message from that person or group because it will show a number&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<ul>\n<li>How to identify that you have read fax(s)\n<ul>\n<li>clcik the thumbs up<\/li>\n<li>see video below<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n<div class=\"video-content\">\n<div class=\"iframe-container\">\n   <iframe src=\"https:\/\/fast.wistia.net\/embed\/iframe\/wyfxm8r7py\" frameborder=\"0\" allowfullscreen=\"true\"> <\/iframe>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><a href=\"https:\/\/blog.glip.com\/customer-support-easy-as-chat-499658634ee#.rsjmifywo\" rel=\"nofollow noopener\" target=\"_blank\">Customer Support, Easy as&nbsp;Chat<\/a><\/p>\n<ul>\n<li><strong>All Hands on Deck for Customer Support!<\/strong>\n<ul>\n<li>Since activity can feed directly into a dedicated conversation stream, everyone on the team can play a roll in supporting the customer community; team members can provide expertise and experience when needed, and stay up to date with ongoing issues. Here\u2019s how we like to do it\u2026.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Activity flows directly into the\u201dCustomer Support\u201d Team<\/strong><\/li>\n<\/ul><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/hQHcXv_KvrYGoNv5aWhAeA.png\" alt=\"SEF Employee Glip Training\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/hQHcXv_KvrYGoNv5aWhAeA.png\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<ul>\n<li><strong>Chat, share files or @mention any person or item in Glip directly on a support ticket<\/strong>\n<ul>\n<li>Problem solving is so much easier when you can utilized the knowledge of specialists in your company, even if they don\u2019t normally work in customer support.<\/li>\n<li>Glip makes it possible for you to ping team members for assistance on a support ticket, regardless of department, rank or file. Just @mention the team member to get their attention and @mention the support ticket so they have context. You can chat, share a file or create a task, all of which will live inside that ticket.<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/pR-y921_c56ZYldgugtF3w.png\" alt=\"SEF Employee Glip Training\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/pR-y921_c56ZYldgugtF3w.png\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><strong>And Search it all\u2026<\/strong><\/p>\n<p>Everything in Glip is searchable, from wherever you are. Instantly locate support tickets and anything else said or shared in the the process of collaborating on a customer issue, so you can resolve it and keep your customer happy.<\/p>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/kq_pcp92Qwq8FewHZVZGOA.png\" alt=\"SEF Employee Glip Training\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/kq_pcp92Qwq8FewHZVZGOA.png\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><strong>Video chat, screen share &amp; remote control your way to customer happiness<\/strong><\/p>\n<ul>\n<li>Sometimes you just need a little face time to get on the same page with your customer.<\/li>\n<li>&nbsp;Just invite your customer to Glip and video chat for free.<\/li>\n<li>You can even share screens to make sure nothing gets lost in translation or take control of the mouse to point your customer in the right direction.<\/li>\n<\/ul>\n<p><strong>Not on Zendesk? No problem, just Zap it!<\/strong><\/p>\n<p>While Glip integrates with plenty of popular apps directly, the Zapier integration is a real game changer. It opens the door to hundreds of other applications, including Freshdesk, Uservoice, Desk, Flowdock and even Twitter. Without any technical savvy, it\u2019s super easy to set up \u2018Zaps\u2019 that send the information you want to the conversations that matter in Glip. Once it\u2019s in Glip, your team has the ability to search, and collaborate directly on all support tickets that come through, from wherever you are.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><strong> just Zap it!<\/strong><\/p>\n<ul>\n<li>While Glip integrates with plenty of popular apps directly, the Zapier integration is a real game changer. It opens the door to hundreds of other applications,<\/li>\n<li>&nbsp;it\u2019s super easy to set up \u2018Zaps\u2019 that send the information you want to the conversations that matter in Glip.<\/li>\n<li>Once it\u2019s in Glip, your team has the ability to search, and collaborate directly on all support tickets that come through, from wherever you are.<\/li>\n<\/ul><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tM_oasQIHRmfsEY4HnNFtg.jpg\" alt=\"SEF Employee Glip Training\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tM_oasQIHRmfsEY4HnNFtg.jpg\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/nn3JL79B_RqV15t5pZxK_Q.jpg\" alt=\"SEF Employee Glip Training\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/nn3JL79B_RqV15t5pZxK_Q.jpg\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/n1txWt3uDlymPxkyX4BATA.jpg\" alt=\"SEF Employee Glip Training\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/n1txWt3uDlymPxkyX4BATA.jpg\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Whether you integrate with Zendesk or \u2018Zap\u2019 your support issues right into your Glip conversations, you\u2019ll be loving how it keeps everyone on the same page from the founder to the manager to the support specialist.<\/p>\n<p>For more info on <a href=\"http:\/\/instantmessagingforbusiness.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Instant Messaging for Business<\/a> and connecting with your customer community using Glip, reach out to us on Twitter <a href=\"https:\/\/twitter.com\/TeamGlip\" rel=\"nofollow noopener\" target=\"_blank\">@TeamGlip<\/a><\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><a href=\"https:\/\/blog.glip.com\/5-reasons-for-inviting-guests-into-glip-33559dbfa3ce#.buktum4ik\" rel=\"nofollow noopener\" target=\"_blank\">&nbsp;Reasons for Inviting Guests Into&nbsp;Glip<\/a><\/p>\n<ul>\n<li>Guests users can do almost everything coworkers can do in Glip, except invite other people into a team controlled by your organization.<\/li>\n<li>They can\n<ul>\n<li>post to conversations,<\/li>\n<li>share files,<\/li>\n<li>add and update tasks,<\/li>\n<li>schedule events on the team calendar, and<\/li>\n<li>participate in video chats.<\/li>\n<\/ul>\n<\/li>\n<li>Every Glip user has the power to invite in an unlimited number of guest users.<\/li>\n<li>By default, Glip treats everyone you invite into Glip as a coworker if their email account matches the organization\u2019s email domain.(<u><em><strong>southefinancial.com)<\/strong><\/em><\/u><\/li>\n<li>If not, you will be prompted to decide whether to treat the invitee as a coworker or a guest.<\/li>\n<\/ul><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mF9kGgRLI4hm04C59g9O8A.png\" alt=\"SEF Employee Glip Training\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mF9kGgRLI4hm04C59g9O8A.png\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<ul>\n<li>Before adding guests to a Glip team, consider whether the information being shared in the conversation can be shared outside of the organization.<\/li>\n<li>Exampe: As a contractor to Glip parent company RingCentral, I am a guest user in RingCentral groups related to blogging and social media marketing but do not have access to other team conversations about corporate strategy. Glip teams that include guests are displayed with a striped shading at the top of the page, behind the team title. The listing of team members also shows who the guests are.<\/li>\n<li>The example below shows private company team, compared with a project team for collaboration with a friend who runs a non-profit news website.<\/li>\n<\/ul>\n<p><em><\/em><\/p>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/rVyxRdR_L6XBT5OCs3tFsQ.png\" alt=\"A team with coworkers only.\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/rVyxRdR_L6XBT5OCs3tFsQ.png\" \/> <\/a><figcaption>\n     A team with coworkers only.<br \/>\n   <\/figcaption><\/figure>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/gxtzY5-zcmxInADwJ45PLw.png\" alt=\"A team that includes guests.\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/gxtzY5-zcmxInADwJ45PLw.png\" \/> <\/a><figcaption>\n     A team that includes guests.<br \/>\n   <\/figcaption><\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Here are five reasons for adding guest users.<\/p>\n<p><strong>#1: Rope In&nbsp;Representative at Financial Institution<\/strong><\/p>\n<p>While it is possible to treat a Lending Representative or consultant as a coworker, often you do not want to. You may be enlisting that person in a specific deal&nbsp;for a limited period of time, without giving them access to conversations and other resources outside the bounds of that deal. By inviting them into Glip, you make these external users into full participants in the deal. The best way of organizing any activity in Glip is to make sure all participants are collaborating through the same channel\u200a\u2014\u200arather than having some conversations take place in Glip, while others continue in email or other scattered collaboration and file sharing tools.<\/p>\n<p>Once you have an external users in the system as guests, you can add them to other deals or situations&nbsp;as guests. This can be a long and productive relationship, even if it is an arm\u2019s length one.<\/p>\n<p><strong>#2: Cater to Clients<\/strong><\/p>\n<p>Many of Glip\u2019s earliest fans were graphic designers and web developers who appreciated the flexibility of being able to invite clients into a project team where they could share their progress on a project, while keeping track of schedules, tasks and deadlines, and project documents.<\/p>\n<p>The <a href=\"https:\/\/glip.zendesk.com\/hc\/en-us\/articles\/202257084-Interactive-Viewer\" rel=\"nofollow noopener\" target=\"_blank\">interactive image viewer<\/a> makes Glip particularly powerful for sharing and annotating visual content, meaning you can associate comments with specific regions of an image\u200a\u2014\u200awhether it is a mockup, a screenshot, or an architecture diagram.<\/p>\n<p>Aside from web designers, this approach to client collaboration can be applied to any scenario where the company and its client must work together in order to get something accomplished. Instead of screenshots, you&nbsp;might be collaborating around closing a deal, collecting pending documents, explaining to the customer what they did wrong with paperwork or how to do the paperwork, or change unit on a prior approval , or getting back end product approved,&nbsp;etc...<\/p>\n<p>Just as a professional services firm has deadlines to meet, Southeast Financial employees &nbsp;must provide timely feedback if the deal as a whole is to stay on track\u200a\u2014\u200aso it makes sense to assign them deadlines, too.<\/p>\n<p>One common pattern we have seen is that professional services firms will actually establish two teams per client\u200a\u2014\u200aone with a mix of coworkers and guests and another that is restricted to coworkers, for private discussion about the firm\u2019s work with the client. For example, you might want to have a private discussion of how to price a new project, or the next phase of a project, before sharing the finished proposal with the client.<\/p>\n<p><strong>#3: Team With Partners(Financial Institutions)<\/strong><\/p>\n<p>Your outside collaborators could also be partners. Rather than clients you are working for, or contractors who work for you, they are allies in some joint effort.&nbsp;<\/p>\n<p>By introducing collaborators at other organizations to Glip, you can make your correspondence on deals and initiatives run more smoothly.<\/p>\n<p><strong><\/strong><\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Resources:<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/user\/GlipTeam\" rel=\"nofollow noopener\" target=\"_blank\">Glip Video Training<\/a><\/p>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>SEF Employee Glip Training Reasons Why Switching To GLIP you\u2019ll save time by not having to switch from one application to another to get your work done. The same conversation stream conveys the assignments, the work product, the feedback and the decisions in a simple, streamlined interface. 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