{"id":11963,"date":"2017-09-06T09:40:45","date_gmt":"2017-09-06T09:40:45","guid":{"rendered":"https:\/\/www.process.st\/templates\/it-service-call-process\/"},"modified":"2024-02-28T20:45:07","modified_gmt":"2024-02-28T20:45:07","slug":"it-service-call-process","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/it-service-call-process\/","title":{"rendered":"IT Service Call Process"},"content":{"rendered":"<section id=\"introduction\">\n<h2> Introduction: <\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tYuh8jqii0_ZaXWZkFZJTA.png\" alt=\"Introduction:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tYuh8jqii0_ZaXWZkFZJTA.png\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Sometimes it's necessary to visit a client site to offer technical assistance, install new hardware, make updates, or help users learn software.<\/p>\n<p>This process is designed to help your organization manage the requests for service calls by logging the details, effectively communicating with technicians, and keeping the client in the loop.<\/p>\n<p>At the end of the process, you'll generate a report to send the client that you can attach to an invoice, if necessary.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"record-details-of-the-support-ticket\">\n<h2> Record details of the support ticket <\/h2>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Client name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Client address <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Client contact name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Support ticket contents <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"determine-which-technician-will-be-allocated-the-job\">\n<h2> Determine which technician will be allocated the job <\/h2>\n<div class=\"text-content\">\n<p>Edit this template to <strong>include the names and specialties of your technicians<\/strong> so it's easy to decide who gets which jobs in the future.<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Technician name <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"contact-technician-to-confirm-eta-with-client\">\n<h2> Contact technician to confirm ETA with client <\/h2>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Confirmed date of the service call (from technician) <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"review-the-full-ticket-information-before-proceeding\">\n<h2> Review the full ticket information before proceeding <\/h2>\n<div class=\"text-content\">\n<p>Below is a summary of the service call information so far:<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<h5>Service call request<\/h5>\n<p>{{form.Client_name}} requests service to the address:<\/p>\n<p>{{form.Client_address}}<\/p>\n<p>---<\/p>\n<p>Here are the contents of their support request:<\/p>\n<p>{{form.Support_ticket_contents}}<\/p>\n<p>---<\/p>\n<p>The service call has been assigned to {{form.Technician_name}} for completion on {{form.Confirmed_date_of_the_service_call_(from_technician)}}.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"send-any-extra-information-to-the-client\">\n<h2> Send any extra information to the client <\/h2>\n<div class=\"text-content\">\n<p><strong>Inform the client of any extra charges<\/strong> or conditions involved with the service call, and update them with any ETA changes.<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Billable parts <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Labor cost <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Schedule details <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"technician-receives-full-job-request\">\n<h2> Technician receives full job request <\/h2>\n<div class=\"text-content\">\n<p>Assign this step to a technician who should tick the task off to <strong>mark the job request as received<\/strong>.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"technician-completes-job-request\">\n<h2> Technician completes job request <\/h2>\n<div class=\"text-content\">\n<p>Assign this step to a technician who should tick the task off to <strong>mark the job request as completed<\/strong>.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"technician-provides-a-report-to-the-client\">\n<h2> Technician provides a report to the client <\/h2>\n<div class=\"text-content\">\n<p>The report should <strong>include details of the problem's resolution<\/strong>, and any extra costs incurred.<\/p>\n<p><strong>Save a copy<\/strong> of the report for your own records, and <strong>send a copy to your client<\/strong>.<\/p>\n<p>You can generate it using the form fields below.<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Problem source <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Problem details <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Solution type <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Solution details <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Notes <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Total cost to client <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<h5>Service Call Report: {{form.Client_name}}, {{checklist.created_date}}<\/h5>\n<p><strong>Received by:<\/strong> {{checklist.created_by.name}}<\/p>\n<p><strong>Date serviced:<\/strong> {{form.Confirmed_date_of_the_service_call_(from_technician)}}<\/p>\n<p><strong>Description of problem:<\/strong><\/p>\n<p>{{form.Support_ticket_contents}}<\/p>\n<p>---<\/p>\n<p><strong>Problem source<\/strong>: {{form.Problem_source}}<\/p>\n<p><strong>Problem description:<\/strong><\/p>\n<p>{{form.Problem_details}}<\/p>\n<p><strong>Solution type:<\/strong> {{form.Solution_type}}<\/p>\n<p><strong>Solution details:<\/strong><\/p>\n<p>{{form.Solution_details}}<\/p>\n<p><strong>Notes:<\/strong><\/p>\n<p>{{form.Notes}}<\/p>\n<p>---<\/p>\n<p><strong>Billable parts: <\/strong>{{form.Billable_parts}}<\/p>\n<p><strong>Labor cost:<\/strong> {{form.Labor_cost}}<\/p>\n<p><strong>Total cost to client: <\/strong>{{form.Total_cost_to_client}}<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"invoice-the-client\">\n<h2> Invoice the client <\/h2>\n<div class=\"text-content\">\n<p>Create an invoice for the total amount ({{form.Total_cost_to_client}}).<\/p>\n<p>This step should be <strong>assigned to the department in charge of invoicing<\/strong>, so they can see the full details of the work and note that they've invoiced.<\/p>\n<p>Get an invoicing process <a href=\"https:\/\/www.process.st\/templates\/creating-an-invoice\/\" rel=\"nofollow noopener\" target=\"_blank\">here<\/a>, and learn how to generate custom invoices inside Process Street <a href=\"https:\/\/www.process.st\/invoice-generator\/\" rel=\"nofollow noopener\" target=\"_blank\">here<\/a>.<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Client invoiced? <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"sources\">\n<h2> Sources: <\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/creately.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Creately<\/a> - <a href=\"https:\/\/creately.com\/diagram\/example\/huujcl6j1\/Service%20Call%20Process%20\" rel=\"nofollow noopener\" target=\"_blank\">Service Call Process<\/a><\/li>\n<li><a href=\"https:\/\/dynamics.com\" rel=\"nofollow noopener\" target=\"_blank\">Microsoft Dynamics<\/a> - <a href=\"https:\/\/community.dynamics.com\/gp\/b\/gpjanakiram\/archive\/2012\/02\/25\/service-call-management-process-chart\" rel=\"nofollow noopener\" target=\"_blank\">Service Call Management Process Chart<\/a><\/li>\n<li><a href=\"http:\/\/www.eena.org\" rel=\"nofollow noopener\" target=\"_blank\">EENA<\/a> - <a href=\"http:\/\/www.eena.org\/ressource\/static\/files\/2.-andy-heward.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Call Handling \u2014 Process, Procedure [pdf]<\/a><\/li>\n<li><a href=\"http:\/\/www.conceptdraw.com\/\" rel=\"nofollow noopener\" target=\"_blank\">ConceptDraw<\/a> - <a href=\"http:\/\/www.conceptdraw.com\/examples\/process-flow-chart-for-a-service-call\" rel=\"nofollow noopener\" target=\"_blank\">Service Call Flowchart<\/a><\/li>\n<li><a href=\"https:\/\/www.engradepro.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Engrade<\/a> - <a href=\"https:\/\/s3.amazonaws.com\/engrade-myfiles\/4092169576566502\/Service_Call_Report_Form.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Service Call Report [pdf]<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"related-checklists\">\n<h2> Related checklists: <\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/cisco-router-setup\/\" rel=\"nofollow\">Cisco Router Setup<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/vendor-management-supplier-evaluation\/\" rel=\"nofollow\">Vendor Management: Supplier Evaluation<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/vendor-management-contract-negotiation\/\" rel=\"nofollow\">Vendor Management: Contract Negotiation<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/it-service-call-process\/\" rel=\"nofollow\">IT Service Call Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/scheduled-maintenance-notification\/\" rel=\"nofollow\">Scheduled Maintenance Notification<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/patch-management\/\" rel=\"nofollow\">Patch Management<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/network-security-management\/\" rel=\"nofollow\">Network Security Management<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/client-data-backup-best-practices\/\" rel=\"nofollow\">Client Data Backup Best Practices<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/computer-maintenance-guide\/\" rel=\"nofollow\">Computer Maintenance Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/inventory-management-process\" rel=\"nofollow\">Inventory Management Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/ubuntu-server-setup-process\/\" rel=\"nofollow\">Server Setup Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/virtual-private-server-setup\/\" rel=\"nofollow\">Virtual Private Server Setup<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/it-support-process\/\" rel=\"nofollow\">IT Support Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/helpdesk-management\/\" rel=\"nofollow\">Helpdesk Management<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/server-maintenance-checklist\/\" rel=\"nofollow\">Server Maintenance Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/server-security-checklist\/\" rel=\"nofollow\">Server Security Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/information-security-incident-response\/\" rel=\"nofollow\">Information Security Incident Response<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/sql-server-audit-checklist\/\" rel=\"nofollow\">SQL Server Audit Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/privileged-password-management\/\" rel=\"nofollow\">Privileged Password Management<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/network-administrator-daily-tasks\/\" rel=\"nofollow\">Network Administrator Daily Tasks<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/network-security-audit-checklist\/\" rel=\"nofollow\">Network Security Audit Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/firewall-audit-checklist\/\" rel=\"nofollow\">Firewall Audit Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/vpn-configuration\/\" rel=\"nofollow\">VPN Configuration<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/setup-apache-server\/\" rel=\"nofollow\">Apache Server Setup<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/email-server-security\/\" rel=\"nofollow\">Email Server Security<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/penetration-testing\/\" rel=\"nofollow\">Penetration Testing<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: Sometimes it's necessary to visit a client site to offer technical assistance, install new hardware, make updates, or help users learn software. This process is designed to help your organization manage the requests for service calls by logging the details, effectively communicating with technicians, and keeping the client in the loop. At the end [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":11964,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"12","template_description":"How to manage an IT service call with a client (assignment, communication, invoicing)","template_id":"ipOYt8xZ6-54eh7b-45CSg","task_0":"Introduction:","task_slug_0":"introduction","task_1":"Record details of the support ticket","task_slug_1":"record-details-of-the-support-ticket","task_2":"Determine which technician will be allocated the job","task_slug_2":"determine-which-technician-will-be-allocated-the-job","task_3":"Contact technician to confirm ETA with client","task_slug_3":"contact-technician-to-confirm-eta-with-client","task_4":"Review the full ticket  information before proceeding","task_slug_4":"review-the-full-ticket-information-before-proceeding","task_5":"Send any extra information to the client","task_slug_5":"send-any-extra-information-to-the-client","task_6":"Technician receives full job request","task_slug_6":"technician-receives-full-job-request","task_7":"Technician completes job request","task_slug_7":"technician-completes-job-request","task_8":"Technician provides a report to the client","task_slug_8":"technician-provides-a-report-to-the-client","task_9":"Invoice the client","task_slug_9":"invoice-the-client","task_10":"Sources:","task_slug_10":"sources","task_11":"Related checklists:","task_slug_11":"related-checklists","task_12":"","task_slug_12":"","task_13":"","task_slug_13":"","task_14":"","task_slug_14":"","task_15":"","task_slug_15":"","task_16":"","task_slug_16":"","task_17":"","task_slug_17":"","task_18":"","task_slug_18":"","task_19":"","task_slug_19":"","task_20":"","task_slug_20":"","task_21":"","task_slug_21":"","task_22":"","task_slug_22":"","task_23":"","task_slug_23":"","task_24":"","task_slug_24":"","task_25":"","task_slug_25":"","task_26":"","task_slug_26":"","task_27":"","task_slug_27":"","task_28":"","task_slug_28":"","task_29":"","task_slug_29":"","task_30":"","task_slug_30":"","task_31":"","task_slug_31":"","task_32":"","task_slug_32":"","task_33":"","task_slug_33":"","task_34":"","task_slug_34":"","task_35":"","task_slug_35":"","task_36":"","task_slug_36":"","task_37":"","task_slug_37":"","task_38":"","task_slug_38":"","task_39":"","task_slug_39":"","task_40":"","task_slug_40":"","task_41":"","task_slug_41":"","task_42":"","task_slug_42":"","task_43":"","task_slug_43":"","task_44":"","task_slug_44":"","task_45":"","task_slug_45":"","task_46":"","task_slug_46":"","task_47":"","task_slug_47":"","task_48":"","task_slug_48":"","task_49":"","task_slug_49":"","task_50":"","task_slug_50":"","task_51":"","task_slug_51":"","task_52":"","task_slug_52":"","task_53":"","task_slug_53":"","task_54":"","task_slug_54":"","task_55":"","task_slug_55":"","task_56":"","task_slug_56":"","task_57":"","task_slug_57":"","task_58":"","task_slug_58":"","task_59":"","task_slug_59":"","task_60":"","task_slug_60":"","task_61":"","task_slug_61":"","task_62":"","task_slug_62":"","task_63":"","task_slug_63":"","task_64":"","task_slug_64":"","task_65":"","task_slug_65":"","task_66":"","task_slug_66":"","task_67":"","task_slug_67":"","task_68":"","task_slug_68":"","task_69":"","task_slug_69":"","task_70":"","task_slug_70":"","task_71":"","task_slug_71":"","task_72":"","task_slug_72":"","task_73":"","task_slug_73":"","task_74":"","task_slug_74":"","task_75":"","task_slug_75":"","task_76":"","task_slug_76":"","task_77":"","task_slug_77":"","task_78":"","task_slug_78":"","task_79":"","task_slug_79":"","task_80":"","task_slug_80":"","task_81":"","task_slug_81":"","task_82":"","task_slug_82":"","task_83":"","task_slug_83":"","task_84":"","task_slug_84":"","task_85":"","task_slug_85":"","task_86":"","task_slug_86":"","task_87":"","task_slug_87":"","task_88":"","task_slug_88":"","task_89":"","task_slug_89":"","task_90":"","task_slug_90":"","task_91":"","task_slug_91":"","task_92":"","task_slug_92":"","task_93":"","task_slug_93":"","task_94":"","task_slug_94":"","task_95":"","task_slug_95":"","task_96":"","task_slug_96":"","task_97":"","task_slug_97":"","task_98":"","task_slug_98":"","task_99":"","task_slug_99":"","footnotes":""},"categories":[42,7,1],"tags":[],"class_list":["post-11963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internal-audit","category-miscellaneous","category-uncategorized"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/posts\/11963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/comments?post=11963"}],"version-history":[{"count":0,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/posts\/11963\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/media\/11964"}],"wp:attachment":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/media?parent=11963"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/categories?post=11963"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/tags?post=11963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}