{"id":12627,"date":"2017-12-29T04:54:27","date_gmt":"2017-12-29T04:54:27","guid":{"rendered":"https:\/\/www.process.st\/templates\/respond-to-positive-online-reviews\/"},"modified":"2024-02-28T20:43:22","modified_gmt":"2024-02-28T20:43:22","slug":"respond-to-positive-online-reviews","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/respond-to-positive-online-reviews\/","title":{"rendered":"Respond to Positive Online Reviews"},"content":{"rendered":"
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Introduction: <\/h2>\n
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Just like other interactions with your clients, reviews help you build a rapport with customers and learn from their comments.<\/p>\n

Because potential clients read more than one review, providing a well-thought response will improve your standing with customers and prospective customers.<\/p>\n<\/p><\/div>\n<\/section>\n

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Open the relevant review site and review and prepare to reply <\/h2>\n<\/section>\n
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Write the name of your customer <\/h2>\n
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Begin by mentioning the person\u2019s name to create a personal connection. This shows that you care about your customer and it might even help you to remember their names the next time they visit your business or place an order.<\/p>\n

Example: \u201cHello, Clare.\u201d<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n

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Express appreciation <\/h2>\n
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Using different approaches to express your appreciation ensures that your clients know that you took the time to read their reviews before responding. You can do this by playing with different wordings.<\/p>\n

Example: \u201cThank you for your kind words. I appreciate you taking your time to share your experiences at Ted\u2019s Plumbing\u201d<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n

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Mirror their details <\/h2>\n
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Don\u2019t limit your reply to a thank you, especially when a client has shared a detailed review. Instead, dive into details by mirroring the customer\u2019s review.<\/p>\n

Example: \u201cWe were happy to help unclog your drain, call us anytime you experience problems with your plumbing.\u201d<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n

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Give something in return (if possible) <\/h2>\n
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Offering your clients something of value in return for their wonderful reviews will make them feel more like VIPs. You can offer a free drink, a new product, a discount, or just free advice.<\/p>\n

Example: \u201cTake advantage of our holiday season carpet care; get 20% off same day services.\u201d<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n

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Put your business marketing position across <\/h2>\n
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Your reply to a client\u2019s review is public, and it will be read by others including potential clients, so include your marketing position in your review. You can do this by mentioning a reason why your client had a great experience.<\/p>\n

Example: \u201cWe aim to be the most reliable plumbers in Sydney, so I\u2019m glad this was your experience with us.\u201d<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n

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Thank your customer again <\/h2>\n
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Close your response with a thank you. Thank your clients for their loyalty and enthusiasm to advocate for your business.<\/p>\n

Example: \u201cThanks for the awesome review, Jane!\u201d<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n

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Share a warm sign-off <\/h2>\n
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Similar to how you would in an email to a friend, sign off with a positive sentiment. You can signal back to their experience or reference when you would want to see them again.<\/p>\n

Example: \u201cCome back and see us soon, Martha!\u201d<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

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