{"id":13074,"date":"2018-02-12T10:31:10","date_gmt":"2018-02-12T10:31:10","guid":{"rendered":"https:\/\/www.process.st\/templates\/customer-service-interview-process-with-questions\/"},"modified":"2024-02-28T20:47:47","modified_gmt":"2024-02-28T20:47:47","slug":"customer-service-interview-process-with-questions","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/customer-service-interview-process-with-questions\/","title":{"rendered":"Customer Service Interview Process With Questions"},"content":{"rendered":"<section id=\"intro-to-customer-service-interview-with-questions\">\n<h2> Intro to Customer Service Interview With Questions: <\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/iL1byBsuf-_9HSy9ynZHug.png\" alt=\"Customer Service Interview Process With Questions\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/iL1byBsuf-_9HSy9ynZHug.png\" \/> <\/a><figcaption>\n     Customer Service Interview Process With Questions<br \/>\n   <\/figcaption><\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>This <a href=\"https:\/\/www.process.st\" rel=\"nofollow noopener\" target=\"_blank\">Process Street<\/a> Customer Service Interview Process With Questions is engineered to guide a manager through a three-stage&nbsp;interview process for hiring a customer service department team member.<\/p>\n<p>This template is developed to be <strong>part of a larger recruitment process<\/strong> outlined in <a href=\"https:\/\/www.process.st\/how-to-conduct-an-interview\" rel=\"nofollow noopener\" target=\"_blank\">How to Conduct an Interview: A Full Hiring Process With 11 Premade Interview Processes<\/a>.<\/p>\n<p>The process works as follows:<\/p>\n<ul>\n<li>Applicants are sent an application process to fill out via a checklist run link: <a href=\"https:\/\/www.process.st\/checklists\/job-application-form\" rel=\"nofollow noopener\" target=\"_blank\">Job Application Form<\/a><\/li>\n<li>The information from this application process feeds back into this interview process which is triggered on submission using Zapier<\/li>\n<li>The hiring manager screens the application and arranges the first interview if the candidate appears qualified for the role<\/li>\n<li>The information gathered in the interview process for the successful candidate is then fed back into the recruitment process to help with onboarding<\/li>\n<\/ul>\n<p>Throughout this checklist, <strong>conditional logic is used to present differing next steps<\/strong> depending on the information entered into the template.&nbsp;<\/p>\n<p>For example, in task 3&nbsp;<em>Review the candidate's application<\/em> if the manager decides the candidate is not sufficiently qualified the next task would be <em>Inform the candidate they were unsuccessful<\/em>. If the manager decides the candidate is qualified for the role the next task would be&nbsp;<em>Run a screening interview<\/em>.&nbsp;<\/p>\n<p>Within this checklist, there will be <strong>form fields where information can be recorded<\/strong>. This information, and information from the initial application process, can be pulled into text boxes in relevant sections to display important context to the interviewer.&nbsp;<\/p>\n<p>Throughout the template, you will find <strong>example questions<\/strong> which might be asked of a candidate applying to be a customer service or support rep. The template can be edited to add custom questions and additional steps to the process if you need them.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"enter-checklist-details\">\n<h2> Enter checklist details <\/h2>\n<div class=\"text-content\">\n<p>Use this section to <strong>enter the details of the candidate<\/strong> and of the checklist being run.<\/p>\n<p>If you're using the full application process outlined in <a href=\"https:\/\/www.process.st\/how-to-conduct-an-interview\" rel=\"nofollow noopener\" target=\"_blank\">How to Conduct an Interview: A Full Hiring Process With 11 Premade Interview Processes<\/a>&nbsp;then the candidate details will be pulled from the prospective hire's application process and recorded in hidden fields in this task.&nbsp;<\/p>\n<p>The data in these hidden fields should be shown in this text box through the use of variables. Other information from the candidate's application process will be shown in relevant sections throughout the checklist.<\/p>\n<p>Candidate name:&nbsp;{{form.Candidate_name}}<\/p>\n<p>Date of application:&nbsp;{{form.Date_of_submission}}<\/p>\n<p>Role applied for:&nbsp;{{form.Role_applying_for}}<\/p>\n<p>Email address:&nbsp;{{form.Candidate_email_address}}<\/p>\n<p>Phone number:&nbsp;{{form.Candidate_phone_number}}<\/p>\n<p>Full address:&nbsp;{{form.Candidate_full_address}}<\/p>\n<p>Social security number:&nbsp;{{form.Candidate_social_security_number}}<\/p>\n<p>US working eligibility:&nbsp;{{form.Candidate_US_eligibility}}<\/p>\n<p>Felony history:&nbsp;{{form.Candidate_felony_conviction}}<\/p>\n<p>Enter any other pertinent information into the form fields below.<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Name of lead interviewer 1 <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Name of lead interviewer 2 <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Name of lead interviewer 3 <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Date of interview 1 <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"review-the-candidates-application\">\n<h2> Review the candidate's application <\/h2>\n<div class=\"text-content\">\n<p>Use the information from the candidate's application to assess whether they should be given a screening interview.&nbsp;<\/p>\n<p>Use the form field to determine the next stage.&nbsp;<\/p>\n<p>You can find the <strong>candidate's information below the drop-down<\/strong>.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Is the candidate suitable for the role? <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>The candidate's answers are automatically pulled from the Job Application Form checklist which was sent to the candidate.<\/p>\n<p><strong>The role applying for<\/strong>:<\/p>\n<p>{{form.Role_applying_for}}<\/p>\n<p><strong>Relevant experience 1:<\/strong><\/p>\n<p>{{form.Relevant_experience_1}}<\/p>\n<p><strong>Relevant experience 2:<\/strong><\/p>\n<p>{{form.Relevant_experience_2}}<\/p>\n<p><strong>Relevant experience 3:<\/strong><\/p>\n<p>{{form.Relevant_experience_3}}<\/p>\n<p><strong>Achievement 1:<\/strong><\/p>\n<p>{{form.Achievement_1}}<\/p>\n<p><strong>Achievement 2:<\/strong><\/p>\n<p>{{form.Achievement_2}}<\/p>\n<p><strong>Achievement 3:<\/strong><\/p>\n<p>{{form.Achievement_3}}<\/p>\n<p><strong>What elements do you believe create a strong team environment?:<\/strong><\/p>\n<p><span>{{form.Teamwork_1}}<\/span><\/p>\n<p><strong>What task have you undertaken where teamwork played a large role?:<\/strong><\/p>\n<p><span>{{form.Teamwork_2}}<\/span><\/p>\n<p><strong>Can you provide an example of how you have managed conflict in the workplace?:<\/strong><\/p>\n<p><span>{{form.Teamwork_3}}<\/span><\/p>\n<p><strong>Tell us about a time in the past where you provided leadership to a team:<\/strong><\/p>\n<p><span>{{form.Teamwork_4}}<\/span><\/p>\n<p><strong>Why did you want the role:<\/strong><\/p>\n<p><span>{{form.Reason_to_work_here}}<\/span><\/p>\n<p><strong>Expand on the answer:<\/strong><\/p>\n<p><span>{{form.Reason_to_work_explanation}}<\/span><\/p>\n<p><strong>What would your autobiography be called?:<\/strong><\/p>\n<p><span>{{form.Silly_Q_1}}<\/span><\/p>\n<p><strong>If you could steal credit for any art, music, film, or literature what piece would it be?:<\/strong><\/p>\n<p><span>{{form.Silly_Q_2}}<\/span><\/p>\n<p><strong>Is tea or coffee a better office beverage?:<\/strong><\/p>\n<p><span>{{form.Silly_Q_3}}<\/span><\/p>\n<p><strong>Describe the emotions you feel when playing a game of monopoly:<\/strong><\/p>\n<p><span>{{form.Silly_Q_4}}<\/span><\/p>\n<p><strong>Everyone has a good app idea. What\u2019s yours?:<\/strong><\/p>\n<p><span>{{form.Silly_Q_5}}<\/span><\/p>\n<p><strong>Contact availability:<\/strong><\/p>\n<p><span>{{form.Contact_availability}}<\/span><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"run-a-screening-interview\">\n<h2> Run a screening interview <\/h2>\n<div class=\"text-content\">\n<p>The screening interview is your opportunity to assess a candidate's general applicability for the role.&nbsp;<\/p>\n<p>In this interview, you might want to work out a candidate's familiarity with customer service and verify the information given on their application form.&nbsp;<\/p>\n<p>A screening interview could be conducted on the phone or in person. For a customer service role this could provide a useful insight into how well someone operates on the phone, as this might be a larger part of their role.&nbsp;<\/p>\n<p><strong>Use the form fields provided<\/strong> to record the information.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Why did you apply for this role specifically? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What interests you about this company and our product\/services? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Why did you leave your last job? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What are you looking for in a workplace environment? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What made you want to be a customer service representative? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What have you done to be a better customer service representative? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> In your opinion, what is good customer service? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Can you describe a time you gave bad customer service, and what you learned? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Do you consider customer service to be a team sport? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What are the top three qualities everyone who works in customer service must have to succeed? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"consider-whether-the-candidate-continues\">\n<h2> Consider whether the candidate continues <\/h2>\n<div class=\"text-content\">\n<p><strong>Use the drop-down field<\/strong> to record whether or not the candidate was strong enough to pass through to a full interview.<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Proceed to next interview? <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"interview-the-candidate-for-the-role\">\n<h2> Interview the candidate for the role <\/h2>\n<div class=\"text-content\">\n<p>In this interview, you have a great opportunity to analyze a candidate's understanding of their field and general competency.&nbsp;<\/p>\n<p>Here you can add extra questions specific to the processes or tech you use in your company, and assess the prospective hire's familiarity with those approaches.&nbsp;<\/p>\n<p><strong>Use the form fields<\/strong> to record the answers given.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What is your experience with customer support for large enterprise clients? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Can you tell me about a time when something went wrong at work? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What do you think is the most important part of managing negative feedback? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What experience do you have of the major customer service platforms like Zendesk or Intercom? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What tools did you typically work with in your last employment? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What processes did your last employer use to maintain high customer service standards? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Can you tell me about a time when you advocated for a customer? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What would you recommend someone read if they were new to a customer service career? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Tell me about your most successful day in customer service <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What's the best customer service you have received? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"decide-whether-the-candidate-has-the-necessary-expertise\">\n<h2> Decide whether the candidate has the necessary expertise <\/h2>\n<div class=\"text-content\">\n<p>If the candidate appears to be competent and seems like a good potential hire, <strong>record this in the drop-down field<\/strong> below.<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Continue to team interview? <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"perform-a-team-interview\">\n<h2> Perform a team interview <\/h2>\n<div class=\"text-content\">\n<p>This interview gives you an opportunity to introduce the potential new hire to some of their possible colleagues while giving existing employees the chance to provide you with their feedback in respect to the candidate.&nbsp;<\/p>\n<p>You can add further questions to this task to follow up on things which had been discussed on the previous call.<\/p>\n<p>This interview can give you an idea of the potential fit of the new employee and will let the new employee understand a little more about what to expect if they were to join the company.&nbsp;<\/p>\n<p><strong>Use the form fields<\/strong> to record information.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> How would you describe the company culture at your last place of employment? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What was the last book you read? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What are your passions outside work? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> How would you describe the role of teamwork in the customer service process? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Have you tried our product or service? What problems did you encounter? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> If you could improve our products\/services, what would you improve? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> How do you want your career to progress over the next 5 years? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What kind of wage would you be looking for? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Why should we hire you? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What questions do you have for us? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"discuss-whether-the-candidate-would-be-a-good-fit\">\n<h2> Discuss whether the candidate would be a good fit <\/h2>\n<div class=\"text-content\">\n<p>Review all the materials contained in this checklist and discuss the different candidates.&nbsp;<\/p>\n<p>Sometimes you know who jumps out at you and other times it's a lot harder.&nbsp;<\/p>\n<p>Consider how you prioritize the following features of a candidate:<\/p>\n<ul>\n<li>Competency in the role<\/li>\n<li>Experience in the role<\/li>\n<li>Whether they'll fit into the company culture<\/li>\n<\/ul>\n<p><strong>Use the form field<\/strong> provided for notes.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Notes on the final discussion <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Ray Dalio, founder and CEO of <a href=\"https:\/\/www.process.st\/how-does-a-hedge-fund-work\/\" rel=\"nofollow noopener\" target=\"_blank\">hedge fund<\/a> Bridgewater Associates, leaves us with a little suggestion for making a final choice on who you hire.&nbsp;<\/p>\n<p><em>Forgive yourself<\/em><\/p>\n<p>Making the right choice is a gamble and it's normal for it not to always pay off.&nbsp;&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"make-the-hiring-decision\">\n<h2> Make the hiring decision <\/h2>\n<div class=\"text-content\">\n<p>You can connect this step with our Employee Onboarding Process.<\/p>\n<p>You can use either Zapier or the checklist run link to take important information for HR from this checklist and insert it into the Employee Onboarding Process.&nbsp;<\/p>\n<p><strong>Use the drop-down field<\/strong> to confirm your hiring decision and the form field below to identify a reason for your decision which will be passed on to the candidate.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Are you going to hire this candidate? <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Reason for the decision <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"congratulate-the-candidate\">\n<h2> Congratulate the candidate <\/h2>\n<div class=\"text-content\">\n<p><strong>Use the email widget<\/strong> attached to notify the candidate of their success and let them know you'll follow up with them in due time.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"inform-the-candidate-they-were-unsuccessful\">\n<h2> Inform the candidate they were unsuccessful <\/h2>\n<div class=\"text-content\">\n<p>It is important to maintain good relationships with other people in life and in work.&nbsp;<\/p>\n<p>Let the unsuccessful candidate know that they will not be offered the position. If possible, outline some of your reasons for not choosing them for the role.&nbsp;<\/p>\n<p>You can <strong>use the email widget<\/strong> below.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"sources\">\n<h2> Sources: <\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/www.upwork.com\/i\/interview-questions\/customer-service\/\" rel=\"nofollow noopener\" target=\"_blank\">11 Customer Service interview questions and answers<\/a><\/li>\n<li><a href=\"https:\/\/www.thebalance.com\/customer-service-interview-questions-and-answers-2061473\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Interview Questions and Answers<\/a><\/li>\n<li><a href=\"https:\/\/www.helpscout.net\/blog\/customer-service-interview-questions\/\" rel=\"nofollow noopener\" target=\"_blank\">23 Interview Questions You Should Ask Every Customer Service Candidate<\/a><\/li>\n<li><a href=\"https:\/\/relate.zendesk.com\/education\/interview-questions-hiring-great-customer-service-reps\/\" rel=\"nofollow noopener\" target=\"_blank\">Interview questions for hiring great customer service reps<\/a><\/li>\n<li><a href=\"https:\/\/www.betterteam.com\/call-center-and-customer-service-interview-questions\" rel=\"nofollow noopener\" target=\"_blank\">Call Center and Customer Service Interview Questions<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"related-checklists\">\n<h2> Related checklists: <\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/hr-interview-process-with-questions\/\" rel=\"nofollow\">HR Interview Process With Questions<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-interview-process-with-questions\/\" rel=\"nofollow\">Customer Service Interview Process With Questions<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/sales-interview-process-with-questions\/\" rel=\"nofollow\">Sales Interview&nbsp;Process With Questions<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/project-manager-interview-process-with-questions\/\" rel=\"nofollow\">Project Manager Interview Process With Questions<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/web-developer-interview-process-with-questions\/\" rel=\"nofollow\">Web Developer Interview Process With Questions<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/job-application-form\/\" rel=\"nofollow\">Job Application Form<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/ray-dalios-hiring-process\/\" rel=\"nofollow\">Ray Dalio's Hiring Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/recruitment-process\/\" rel=\"nofollow\">Recruitment Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-background-check\" rel=\"nofollow\">Employee Background Check<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/job-description-template\" rel=\"nofollow\">Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-onboarding-checklist\/\" rel=\"nofollow\">General Employee Onboarding Checklist<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Intro to Customer Service Interview With Questions: Customer Service Interview Process With Questions This Process Street Customer Service Interview Process With Questions is engineered to guide a manager through a three-stage&nbsp;interview process for hiring a customer service department team member. 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