{"id":13092,"date":"2018-02-14T22:34:04","date_gmt":"2018-02-14T22:34:04","guid":{"rendered":"https:\/\/www.process.st\/templates\/call-tracking-metrics-scoring-your-new-calls\/"},"modified":"2024-02-28T20:48:24","modified_gmt":"2024-02-28T20:48:24","slug":"call-tracking-metrics-scoring-your-new-calls","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/call-tracking-metrics-scoring-your-new-calls\/","title":{"rendered":"Call Tracking Metrics &#8211; Scoring Your New Calls"},"content":{"rendered":"<section id=\"overview\">\n<h2> Overview: <\/h2>\n<div class=\"text-content\">\n<p>CallTrackingMetrics allows you to collect analytics on the phone calls and form-fills from each of the campaigns setup in your account.<\/p>\n<p>When you score the viability of each lead tracked in CallTrackingMetrics, we can assess this data and optimize your campaign to get more leads that are relevant to your business.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"steps\">\n<h2> Steps: <\/h2>\n<\/section>\n<section id=\"login-to-your-call-tracking-metrics-account\">\n<h2> Login to your Call Tracking Metrics Account <\/h2>\n<div class=\"text-content\">\n<p><a href=\"https:\/\/app.calltrackingmetrics.com\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/app.calltrackingmetrics.com\/<\/a>&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"in-the-menu-click-on-calls--call-log\">\n<h2> In the menu, click on Calls \u2192 Call Log <\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/vZem6jC4wLteBlW2twRNoQ.png\" alt=\"In the menu, click on Calls \u2192 Call Log\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/vZem6jC4wLteBlW2twRNoQ.png\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<\/section>\n<section id=\"filter-the-call-log-for-firsttime-contact-only\">\n<h2> Filter the Call Log for &quot;First-time contact&quot; only <\/h2>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Click the Filter button under the CallTrackingMetrics logo\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Scroll down to the last block\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Check &quot;First-time contact&quot;\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Click Apply Filter\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/s9mjQwJFLY_J7C2wHHJIsQ.png\" alt=\"Filter the Call Log for &quot;First-time contact&quot; only\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/s9mjQwJFLY_J7C2wHHJIsQ.png\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<\/section>\n<section id=\"add-a-score-to-each-call-log-item\">\n<h2> Add a Score to each Call Log item <\/h2>\n<div class=\"text-content\">\n<p>For each call in the Call Log:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Click on the Score icon\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Score the log entry with 1, 2, 3, 4, or 5 stars\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Denoted if the lead was Converted via the on\/off indicator\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      If the lead was converted, specify the value of the conversion\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/jSGRHBuFcD8ZG9j5sc9Hcg.png\" alt=\"Add a Score to each Call Log item\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/jSGRHBuFcD8ZG9j5sc9Hcg.png\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-danger\"><strong>Note:<\/strong>&nbsp;Do not manage incoming leads via the <strong>Flag<\/strong> icon.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Overview: CallTrackingMetrics allows you to collect analytics on the phone calls and form-fills from each of the campaigns setup in your account. When you score the viability of each lead tracked in CallTrackingMetrics, we can assess this data and optimize your campaign to get more leads that are relevant to your business. Steps: Login to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":13088,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"6","template_description":"","template_id":"h4xn1XUM4up_4z44p0dOaw","task_0":"Overview:","task_slug_0":"overview","task_1":"Steps:","task_slug_1":"steps","task_2":"Login to your Call Tracking Metrics Account","task_slug_2":"login-to-your-call-tracking-metrics-account","task_3":"In the menu, click on Calls \u2192 Call Log","task_slug_3":"in-the-menu-click-on-calls--call-log","task_4":"Filter the Call Log for &quot;First-time contact&quot; only","task_slug_4":"filter-the-call-log-for-firsttime-contact-only","task_5":"Add a Score to each Call Log 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