{"id":1319,"date":"2015-12-01T23:15:15","date_gmt":"2015-12-01T23:15:15","guid":{"rendered":"https:\/\/www.process.st\/templates\/client-onboarding-for-financial-planners\/"},"modified":"2026-01-16T02:08:49","modified_gmt":"2026-01-16T02:08:49","slug":"client-onboarding-for-financial-planners","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/client-onboarding-for-financial-planners\/","title":{"rendered":"Client Onboarding for Financial Planners"},"content":{"rendered":"\n<section id=\"introduction\">\n <h2>Introduction:<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/3\/oUVYvn2BAaC7oM-CrSRNwA\/uSYaPzj57bpK5UiDeFxGow\/Client-Onboarding-for-Financial-Planners.png\" alt=\"Introduction:\" target=\"_blank\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/3\/oUVYvn2BAaC7oM-CrSRNwA\/uSYaPzj57bpK5UiDeFxGow\/Client-Onboarding-for-Financial-Planners.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p class=\"style-blockquote\">\"The first three months of a client relationship are crucial. Every practice should have a set of systems in place to make sure nothing falls through the cracks.\"<\/p>\n  <p><a href=\"https:\/\/www.wealthmanagement.com\/selling\/romancing-new-clients\" rel=\"nofollow\" target=\"_blank\">So says John Vance<\/a> of Vance Wealth Group; and it's true that the importance of a solid employee onboarding process for wealth management firms is <a href=\"https:\/\/www.accenture.com\/t00010101T000000Z__w__\/au-en\/_acnmedia\/Accenture\/Conversion-Assets\/DotCom\/Documents\/Global\/PDF\/Industries_12\/Accenture-Client-Onboarding-Wealth-Management.PDF\" rel=\"nofollow\" target=\"_blank\">well established<\/a>. That initial period sets the tone for the remainder of the working relationship and, when done right, can help to bolster profitability for all parties involved.<\/p>\n  <p>However, many financial planning practices see the onboarding process as nothing more than a series of tedious tasks that serve no purpose than to meet basic compliance needs. When the process for new client onboarding is mired in administrative data entry with no focus on the strategic potential of setting a solid foundation upon which to build a working relationship, a huge potential of value is lost.<\/p>\n  <p>This workflow is designed to help you make the most of your client onboarding process. Not only is this process designed to <strong>streamline your workflow with a series of best-practice tasks<\/strong> that will adapt to your needs with conditional logic, but <strong>manual data entry is also minimized with the use of auto-fill form fields and parameters.<\/strong><\/p>\n  <p>You will be able to focus your energy on your client's needs and goals and<strong> gain real insight into how best to approach a solution for their situation.<\/strong> By using this checklist, you are far more likely to get the most value out of your investment (of both time and money) and ensure you're <strong>optimizing your employee onboarding process.<\/strong><\/p>\n  <p>Let's get started.<\/p>\n <\/div>\n<\/section>\n<section id=\"welcome\">\n <h2>Welcome:<\/h2>\n<\/section>\n<section id=\"record-the-clients-details\">\n <h2>Record the client's details<\/h2>\n <div class=\"text-content\">\n  <p>Kicking things off, you need to make sure that you <strong>record all of the client's basic information<\/strong>. Fill in the<strong> form fields<\/strong> below to record this information for later <strong>ease of access<\/strong>.<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Client name <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"email-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Client email address <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <p>If there's anything else that's not covered here, <strong>make a note in the field below.<\/strong><\/p>\n  <p class=\"style-info\">Process Street can be set up with Zapier's API integration to <strong>automatically<\/strong>&nbsp;<a href=\"https:\/\/zapier.com\/apps\/closeio\/integrations\/process-street\" rel=\"nofollow\"><strong>send information collected in this checklist into<\/strong>&nbsp;<\/a><strong><a href=\"https:\/\/zapier.com\/apps\/closeio\/integrations\/process-street\" rel=\"nofollow\">your CRM<\/a> or portfolio management system.<\/strong><\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Additional details <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Contract already signed? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Yes<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">No<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"send-over-the-contract-for-signing\">\n <h2>Send over the contract for signing<\/h2>\n <div class=\"text-content\">\n  <p>Before beginning the bulk of the checklist, make sure to<strong> send over the contract<\/strong> so that it can be signed and received back from the client.<\/p>\n  <p>Be sure to communicate to the client that, should they have any qualms about the contract, that <strong>you are their first port-of-call.&nbsp;<\/strong><\/p>\n  <p>As well, make sure to <strong>respond to inquiries as swiftly as possible<\/strong>, so that time lost waiting on signage is minimized.<\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Date contract was first sent <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <p class=\"style-info\"><span>Process Street integrates with <a href=\"https:\/\/zapier.com\/apps\/hellosign\/integrations\/process-street\" rel=\"nofollow\">HelloSign<\/a> through Zapier and can <strong>trigger<\/strong> <strong>automatic&nbsp;e-signature documents to send as soon as a checklist like this one is run.&nbsp;<\/strong><\/span><\/p>\n <\/div>\n<\/section>\n<section id=\"confirm-contract-has-been-signed-and-received\">\n <h2>Confirm contract has been signed and received<\/h2>\n <div class=\"text-content\">\n  <p><strong><span>Upload the signed contract to the file upload form field&nbsp;<\/span><\/strong><span>in this task<\/span><strong><span>.&nbsp;<\/span><\/strong><span>That way you'll have a copy stored against the record of your onboarding process for this client.<\/span><\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Signed contract <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <p class=\"style-info\">You can also use integration to <strong>automatically feed uploaded files (like the signed contract above) into other pipelines<\/strong> like <a href=\"https:\/\/zapier.com\/apps\/salesforce\/\" rel=\"nofollow\">Salesforce<\/a> or <a href=\"https:\/\/zapier.com\/apps\/closeio\/integrations\/process-street\" rel=\"nofollow\">Close.io<\/a>.<\/p>\n <\/div>\n<\/section>\n<section id=\"send-the-new-client-a-welcome-email\">\n <h2>Send the new client a welcome email<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/d4e793d8-293e-49d0-9fd1-a6c2aa571494\/s9XDR79pl3LSBoeykblIeA.png\" alt=\"Send the new client a welcome email\" target=\"_blank\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/d4e793d8-293e-49d0-9fd1-a6c2aa571494\/s9XDR79pl3LSBoeykblIeA.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p>It's a good idea to&nbsp;<strong>send the client a personalized welcome email<\/strong>&nbsp;early on in the onboarding process, to keep the momentum going from a recent sale, and as a chance to present an opportunity to reassure the client that they made the right decision in choosing you as the solution to their problem.<\/p>\n  <p>This can take the form of a brief mission statement, including a warm greeting and a sentiment that you're glad to have the opportunity to be working with them. You can take this opportunity to outline some important compliance or data protection points.<\/p>\n  <p>Below, we have included a sample email taken from the board of&nbsp;<a href=\"http:\/\/www.cfp.net\/\" rel=\"nofollow\" target=\"_blank\">Certified Financial Planners<\/a>&nbsp;(CFP)&nbsp; website and can be used as a guideline for your own.<strong>&nbsp;<\/strong>However,&nbsp;these are just examples and will need to be <strong>edited to suit your needs&nbsp;<\/strong>before you hit the \"Send\" button.<\/p>\n <\/div>\n <div class=\"text-content\">\n  <p>While you can certainly use the example above from other planning firms, or a more <a href=\"http:\/\/www.planipedia.org\/index.php\/Welcome_Letter\" rel=\"nofollow\" target=\"_blank\">general template<\/a> from <a href=\"http:\/\/www.planipedia.org\/index.php\/English_Home\" rel=\"nofollow\" target=\"_blank\">Planipedia<\/a>, it is vital to <strong>personalize the letter<\/strong> to <strong>address the customer's particular needs and reassure them<\/strong> that you have understood their situation.<\/p>\n  <p>The welcome letter <strong>should not sell anything<\/strong>, just <strong>thank your new client<\/strong> for expressing interest and fill any silence before the initial meeting.<\/p>\n <\/div>\n<\/section>\n<section id=\"send-over-a-questionnaire\">\n <h2>Send over a questionnaire<\/h2>\n <div class=\"text-content\">\n  <p><strong>Send over a questionnaire<\/strong>&nbsp;so that you can quickly gain important information and understand key factors that will help you gain insight into the how you can best fit into your client's solution.<\/p>\n  <p>If you haven't yet got a final questionnaire written for these purposes, have a look at this example from <a href=\"http:\/\/the-financial-advisors.com\/~thefinad\/files\/TFA%20LLC%20Client%20Questionnaire%202017_02.pdf\" rel=\"nofollow\" target=\"_blank\">The Financial Advisors<\/a>. It relies on both documentation and opinion-based responses so you can see how their perceptions measure up to reality.<\/p>\n  <p>Go ahead and <strong>insert the link to your custom questionnaire in the email template below,&nbsp;<\/strong>and then send it off.<\/p>\n  <p class=\"style-info\">Save even more time by setting up a&nbsp;<a href=\"https:\/\/zapier.com\/apps\/surveymonkey\/integrations\/process-street\" rel=\"nofollow\">SurveyMonkey<\/a>&nbsp;integration with Process&nbsp;Street to&nbsp;<strong>automatically send a new survey when a task is checked.<\/strong><\/p>\n <\/div>\n<\/section>\n<section id=\"confirm-questionnaire-has-been-completed-and-received\">\n <h2>Confirm questionnaire has been completed and received<\/h2>\n <div class=\"text-content\">\n  <p><span><strong>Confirm that you've received the questionnaire back from your client<\/strong>, and then mark this task as complete.&nbsp;<\/span><\/p>\n  <p><span>The questionnaire will help ground your initial discussion and give you a head start in understanding where your client is coming from. <\/span><\/p>\n  <p><span>However, the questionnaire alone should be thought of as supplementary to a number of consistent 1-on-1 calls with your client where you are able to go into greater detail about their needs, goals, and financial problems.<\/span><\/p>\n  <p><span>If you're using <a href=\"https:\/\/zapier.com\/apps\/surveymonkey\/integrations\/process-street\" rel=\"nofollow\">SurveyMonkey<\/a>, you can set up a Zapier integration to <strong>trigger a new Process Street checklist automatically as soon as a survey is completed.<\/strong><\/span><\/p>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Completed questionnaire URL <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"scheduling\">\n <h2>Scheduling:<\/h2>\n<\/section>\n<section id=\"schedule-meetings\">\n <h2>Schedule meetings<\/h2>\n <div class=\"text-content\">\n  <p>Work out a timetable that best suits both yourself and the client's situation; it may be that they will require upwards of three or four calls per quarter, or a call every six months may be sufficient.<\/p>\n  <p>Whatever the case, make sure the calls are regular and that&nbsp;as many future calls are booked in advance as possible.<\/p>\n  <p><a href=\"https:\/\/calendly.com\/\" rel=\"nofollow\" target=\"_blank\">Calendly<\/a>&nbsp;is a great tool that allows you to&nbsp;<a href=\"https:\/\/help.calendly.com\/hc\/en-us\/articles\/226767207-Add-a-link-to-the-confirmation-page#1\" rel=\"nofollow\" target=\"_blank\">schedule multiple meetings with the same URL<\/a>. <strong>Place your Calendly link in the text body of the email widget below,<\/strong> and edit it to suit your specific&nbsp;use case.<\/p>\n  <p class=\"style-info\">You can also <a href=\"https:\/\/www.process.st\/help\/docs\/calendly-process-street-integration\/\" rel=\"nofollow\" target=\"_blank\"><strong>integrate Process Street with Calendly<\/strong><\/a> to streamline the workflow.<\/p>\n <\/div>\n <div class=\"text-content\">\n  <p><strong>Keep track of all necessary calls and whether or not they've been scheduled<\/strong> with the sub-checklist below. The entries here serve as a guideline;<strong> feel free to edit them.<\/strong><\/p>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> (Subtasks) <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Initial call<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Follow-up calls for the next 12 months<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Performance report call<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Date of initial meeting <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Call interval period <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"preparations-premeeting\">\n <h2>Preparations (pre-meeting):<\/h2>\n<\/section>\n<section id=\"request-financial-documents\">\n <h2>Request financial documents<\/h2>\n <div class=\"text-content\">\n  <p><strong>Request that the client provides as many of the following documents as are necessary.<\/strong><\/p>\n  <p>These documents will be used to gain insight into the client's situation and are crucial&nbsp;in building a robust financial plan that meets the goals of your client.<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Required documents <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Retirement planning documents<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Tax planning documents<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Investment documents<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Loan documents<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Asset Protection documents<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">6<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Estate Planning documents<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"text-content\">\n  <p><strong>Set a deadline<\/strong>&nbsp;so that your client responds promptly:<\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Deadline for financial documents <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <p>The email widget below has been prepared with a sample message; just <strong>check it over and hit \"Send\" after you make any adjustments.<\/strong><\/p>\n <\/div>\n<\/section>\n<section id=\"prepare-meeting-agenda\">\n <h2>Prepare meeting agenda<\/h2>\n <div class=\"text-content\">\n  <p>Only when you focus on what's important to your client will you be able to truly help understand and plot out the financial roadmap that will help to get them to where they want to go.<\/p>\n  <p><strong>Work through the sub-checklist below<\/strong>&nbsp;whilst preparing your plan to keep track of the structure of your meeting agenda and incorporate key points that should be addressed.<strong><\/strong><\/p>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> (Subtasks) <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Introduction<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Understand client's&nbsp;needs and goals<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Understand the client's pain points<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Understand&nbsp;the current situation<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Agree on the next steps<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"text-content\">\n  <p>Your early questions should be probing to try to answer the <a href=\"https:\/\/fahub.net\/top-10-questions-financial-advisors-must-ask-new-prospects\/\" rel=\"nofollow\" target=\"_blank\">following<\/a>: <strong>what is important about money to your client?&nbsp;<\/strong>This answer will ultimately help you to understand&nbsp;what kind of solution will be the best fit.<\/p>\n  <p>An alternative way to formulate a meeting is to start by asking clients what questions they\u2019d like to cover, then moving on to anything else the advisor feels is important. That will often become clear as the client gives more information about their situation. From that creates an agenda, which is then emailed to clients beforehand and which is tabled at the start of the meeting.<\/p>\n  <p><strong>Upload a copy of the agenda document to the form field below<\/strong>&nbsp;to better keep track of everything as you progress through the onboarding process.<\/p>\n  <p class=\"style-info\">You can <strong>set up a Zapier integration to push the meeting agenda document to your CRM or portfolio management software automatically.<\/strong> Learn more about Process Street integrations <a href=\"https:\/\/zapier.com\/apps\/process-street\/integrations\" rel=\"nofollow\" target=\"_blank\">here<\/a>.<\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Meeting agenda document (.doc, .odf, .pdf) <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <p>Whether you take the top-down or bottom-up approach to the meeting, you should have some idea about what kind of information you'll be looking for in your talks with the client.<\/p>\n  <p>Ahead of the call and informed by the structure of the agenda, use the multiple choice form field to<strong> indicate the main discussion points you intend to address.<\/strong><\/p>\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Discussion points <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Goals<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Economic context<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Assets<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Investments<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Additional items<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"call-flow-during-meeting\">\n <h2>Call flow (during meeting):<\/h2>\n<\/section>\n<section id=\"discuss-clients-goals\">\n <h2>Discuss client's goals<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/730f27bf-b3a7-4012-abde-99090267dd91\/pyk56ljRlf9IbxfQk2ROgw.png\" alt=\"Discuss client's goals\" target=\"_blank\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/730f27bf-b3a7-4012-abde-99090267dd91\/pyk56ljRlf9IbxfQk2ROgw.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p>You should put your client's goals first, and have this conversation before moving on to more detailed questions about the current market overview or their investment portfolio.&nbsp;<\/p>\n  <p>Use the sub-checklist below to <strong>record the topics covered so far during the call.<\/strong><\/p>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> (Subtasks) <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Short term<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Long term<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Discretionary<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Non-discretionary<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Client goal notes <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"discuss-the-clients-assets\">\n <h2>Discuss the client's assets<\/h2>\n <div class=\"text-content\">\n  <p>Move on to discuss the client's assets, and as before, <strong>use the sub-checklist to keep track.<\/strong><\/p>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> (Subtasks) <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Evaluate outside assets<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Outline your capabilities<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Make recommendations<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Client asset comments <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"discuss-clients-investment-portfolio\">\n <h2>Discuss client's investment portfolio<\/h2>\n <div class=\"text-content\">\n  <p><strong>Inquire about the client's investment portfolio<\/strong>, and use the following points as a guideline as to the kinds of questions to ask.<\/p>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> (Subtasks) <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Portfolio performance<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Net of fees<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Against goals<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Seek agreement and understanding<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Discuss any changes to portfolios or managers<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Client portfolio comments <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"discuss-additional-noninvestment-items\">\n <h2>Discuss additional non-investment items<\/h2>\n <div class=\"text-content\">\n  <p>To round up the call, <strong>mention any additional finance items that you feel might be relevant<\/strong>. The sub-checklist below includes some typical \"non-investment\" items.<\/p>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> (Subtasks) <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Insurance<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Legacy<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Philanthropy<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Education<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Non-investment comments <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"strategy-postmeeting\">\n <h2>Strategy (post-meeting):<\/h2>\n<\/section>\n<section id=\"record-meeting-notes-to-crm-profile\">\n <h2>Record meeting notes to CRM profile<\/h2>\n <div class=\"text-content\">\n  <p>Directly after your first meeting, you should <strong>update your CRM software and any additional client databases<\/strong> with any notes and additional information that was gained during the call.&nbsp;<\/p>\n  <p class=\"style-info\">Process Street collects and automates data with&nbsp;<strong>1000+<\/strong>&nbsp;<strong><a href=\"https:\/\/www.process.st\/business-process-automation-guide\/\" rel=\"nofollow\" target=\"_blank\">Zapier<\/a>&nbsp;integrations<\/strong>; you can save a lot of manual effort by setting up a Zap to push information collected in any task (e.g. the meeting notes from the previous section) into your CRM.&nbsp;<strong>Check out these guides to setting up Process Street with <a href=\"https:\/\/zapier.com\/app\/editor\/45005138\/nodes\/45005138\/fields\" rel=\"nofollow\">Close.io<\/a> and <a href=\"https:\/\/zapier.com\/apps\/salesforce\/integrations\" rel=\"nofollow\">Salesforce<\/a>.<\/strong><\/p>\n <\/div>\n<\/section>\n<section id=\"confirm-financial-documents-have-been-received\">\n <h2>Confirm financial documents have been received<\/h2>\n <div class=\"text-content\">\n  <p>Use this task to <strong>confirm you've received all of the financial documents you requested from your client.<\/strong> The sub-checklist below will help you to keep track:<\/p>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> (Subtasks) <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Signed contract<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Questionnaire<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Additional documents (e.g. non-disclosure agreement)<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"text-content\">\n  <p>You may also want to<strong>&nbsp;consider uploading copies to the form fields below<\/strong> for safekeeping and future reference once you receive the completed documents back from the client.<\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Signed contract (.doc, .odf, .pdf) <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Additional documents (.doc, .odf, .pdf) <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"formulate-a-financial-strategy\">\n <h2>Formulate a financial strategy<\/h2>\n <div class=\"text-content\">\n  <p>You should have more than enough information to begin putting together a financial strategy that suits<strong>&nbsp;your client's needs and expectations<\/strong>; insight gained from the questionnaire and the recent call will position you to devise a plan that directly addresses the client's situation.&nbsp;<\/p>\n  <p>In fact, this task may well amount to organizing the information discussed within the last call into a concise and direct summary and presenting a clear solution to your client in the form of a document.<\/p>\n  <p>Make sure you keep everything organized and <strong>upload<\/strong><strong>&nbsp;a copy of the finished financial strategy document to the form field below.<\/strong><\/p>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> (Subtasks) <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Address client's needs and goals<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Address risks currently present<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Determine the best-fit&nbsp;financial course of action<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Explain your own approach<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Outline fees<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Financial strategy document (.doc, .odf, .pdf) <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"inform-your-client-of-the-next-steps\">\n <h2>Inform your client of the next steps<\/h2>\n <div class=\"text-content\">\n  <p><strong>Send an email to your client advising them of the next steps you would recommend they take<\/strong>, including a breakdown of their situation, with potential options and as much useful advice you can present without convoluting the case.<\/p>\n  <p><strong>Check the information in the email widget below<\/strong> before hitting \"Send.\" Pay particular attention to the areas within the square brackets, as these are opportunities to add value in the form of personalization.<\/p>\n <\/div>\n <div class=\"text-content\">\n  <p>The email should <strong>attempt to meet the following criteria:<\/strong><\/p>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> (Subtasks) <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Review main points covered in meeting<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">List all action steps<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Identify who will do what and when<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Encourage client to respond with changes or additional thoughts<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"feedback\">\n <h2>Feedback:<\/h2>\n<\/section>\n<section id=\"ask-for-feedback-on-the-onboarding-process\">\n <h2>Ask for feedback on the onboarding process<\/h2>\n <div class=\"text-content\">\n  <p><strong>Create a survey using <a href=\"https:\/\/www.typeform.com\/\" rel=\"nofollow\">Typeform<\/a> or<a href=\"http:\/\/surveymonkey.com\" rel=\"nofollow\" target=\"_blank\"> Survey Monkey<\/a>&nbsp;<\/strong>to gather feedback on your onboarding process and ask your client to fill it.<\/p>\n  <p>Remember to edit the URL below to use a survey of your own; currently, the placeholder is the one we use at Process Street for customer feedback.<\/p>\n  <p class=\"style-info\">If you're interested in how Process Street can integrate with Typeform, <strong><a href=\"https:\/\/zapier.com\/apps\/process-street\/integrations\/typeform\" rel=\"nofollow\">check this out<\/a>.<\/strong><\/p>\n <\/div>\n<\/section>\n<section id=\"incorporate-clients-feedback-into-strategy\">\n <h2>Incorporate client\u2019s feedback into strategy<\/h2>\n <div class=\"text-content\">\n  <p>Finally, having completed and received feedback on the onboarding process, you are in a position to <strong>use any feedback to improve the process further.&nbsp;<\/strong><\/p>\n  <p>Consider what might have been done better, and try to address any issues brought up by your clients in the post-onboarding feedback survey as directly as possible.&nbsp;<\/p>\n  <p><strong>Leave suggestions on improving the process in the form field below.<\/strong><\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Onboarding process improvements <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"sources\">\n <h2>Sources:<\/h2>\n <div class=\"text-content\">\n  <ul>\n   <li><a href=\"https:\/\/blog.hubspot.com\" rel=\"nofollow\" target=\"_blank\">Hubspot<\/a> - <a href=\"https:\/\/blog.hubspot.com\/service\/customer-onboarding\" rel=\"nofollow\" target=\"_blank\">Customer Onboarding<\/a><\/li>\n   <li><a href=\"https:\/\/www.smartsheet.com\" rel=\"nofollow\" target=\"_blank\">Smartsheet<\/a> - <a href=\"https:\/\/www.smartsheet.com\/definitive-guide-client-onboarding\" rel=\"nofollow\" target=\"_blank\">Definitive Guide to Client Onboarding<\/a><\/li>\n   <li><a href=\"https:\/\/www.laserfiche.com\" rel=\"nofollow\" target=\"_blank\">Laserfiche<\/a> -<a href=\"https:\/\/www.laserfiche.com\/ecmblog\/new-client-onboarding-for-broker-dealer\/\" rel=\"nofollow\" target=\"_blank\"> New Client Onboarding for a Broker Dealer<\/a><\/li>\n   <li><a href=\"https:\/\/www.carriermanagement.com\" rel=\"nofollow\" target=\"_blank\">Carrier Management<\/a> - <a href=\"https:\/\/www.carriermanagement.com\/features\/2016\/02\/11\/150897.htm\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Process<\/a><\/li>\n   <li><a href=\"https:\/\/www.theadvisorcoach.com\" rel=\"nofollow\" target=\"_blank\">The Advisor Coach<\/a> - <a href=\"https:\/\/www.theadvisorcoach.com\/15-step-client-onboarding-checklist-onboarding-process-for-financial-services.html\" rel=\"nofollow\" target=\"_blank\">15 Step Client Onboarding Process for Financial Services<\/a><\/li>\n   <li><a href=\"https:\/\/www.accenture.com\" rel=\"nofollow\" target=\"_blank\">Accenture<\/a> - <a href=\"https:\/\/www.accenture.com\/t00010101T000000Z__w__\/au-en\/_acnmedia\/Accenture\/Conversion-Assets\/DotCom\/Documents\/Global\/PDF\/Industries_12\/Accenture-Client-Onboarding-Wealth-Management.PDF\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Process (Wealth Management)<\/a><\/li>\n   <li><a href=\"https:\/\/www.kitces.com\" rel=\"nofollow\" target=\"_blank\">Kitces.com<\/a> - <a href=\"https:\/\/www.kitces.com\/blog\/problem-benchmarking-to-goals-investor-vs-advisor-performance-results\/\" rel=\"nofollow\" target=\"_blank\">Benchmarking to Goals: Investor vs Advisor Performance Results<\/a><\/li>\n   <li><a href=\"https:\/\/www.smartsheet.com\/\" rel=\"nofollow\" target=\"_blank\">Smartsheet<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.smartsheet.com\/definitive-guide-client-onboarding\" rel=\"nofollow\" target=\"_blank\">Definitive Guide to Client Onboarding<\/a><\/li>\n   <li><a href=\"https:\/\/www.laserfiche.com\/\" rel=\"nofollow\" target=\"_blank\">Laserfiche<\/a>&nbsp;-<a href=\"https:\/\/www.laserfiche.com\/ecmblog\/new-client-onboarding-for-broker-dealer\/\" rel=\"nofollow\" target=\"_blank\">&nbsp;New Client Onboarding for a Broker Dealer<\/a><\/li>\n   <li><a href=\"https:\/\/www.carriermanagement.com\/\" rel=\"nofollow\" target=\"_blank\">Carrier Management<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.carriermanagement.com\/features\/2016\/02\/11\/150897.htm\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Process<\/a><\/li>\n   <li><a href=\"https:\/\/www.theadvisorcoach.com\/\" rel=\"nofollow\" target=\"_blank\">The Advisor Coach<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.theadvisorcoach.com\/15-step-client-onboarding-checklist-onboarding-process-for-financial-services.html\" rel=\"nofollow\" target=\"_blank\">15 Step Client Onboarding Process for Financial Services<\/a><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"related-checklists\">\n <h2>Related checklists:<\/h2>\n <div class=\"text-content\">\n  <ul>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-for-a-marketing-agency\/\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Checklist for a Marketing Agency<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-for-criminal-law-firms\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Checklist for Criminal Law Firms<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/high-touch-client-onboarding-for-saas-companies\/\" rel=\"nofollow\" target=\"_blank\">High Touch Client Onboarding for SaaS Companies<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/website-design-client-onboarding-template\/\" rel=\"nofollow\" target=\"_blank\">Website Design Client Onboarding Template<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/landlord-onboarding-checklist\/\" rel=\"nofollow\" target=\"_blank\"><span>Landlord Onboarding Checklist<\/span><\/a><span><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-checklist-for-an-accounting-firm\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Checklist for an Accounting Firm<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/patient-intake-for-a-dental-clinic\/\" rel=\"nofollow\" target=\"_blank\"><span>Patient Intake Checklist<\/span><span> for a <\/span><span>Dental Clinic<\/span><\/a><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/patient-intake-for-a-medical-clinic\" rel=\"nofollow\" target=\"_blank\">Patient Intake Checklist for a Medical Clinic<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-checklist-for-real-estate\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Checklist for Real Estate Sales<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-process-for-a-managed-service-provider\/\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Checklist for a Managed Service Provider<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-checklist-for-a-software-development-company\/\" rel=\"nofollow\" target=\"_blank\"><span>Client Onboarding Checklist<\/span><span> for a Software<\/span><span> Development Company<\/span><\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-checklist-for-management-consulting\/\" rel=\"nofollow\" target=\"_blank\"><span>Client Onboarding <\/span><span>Checklist <\/span><span>for Management Consulting<\/span><\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-checklist-for-an-insurance-broker\/\" rel=\"nofollow\" target=\"_blank\"><span>Client Onboarding Checklist<\/span><span> for an <\/span><span>Insurance Broker&nbsp;<\/span><\/a><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: \"The first three months of a client relationship are crucial. Every practice should have a set of systems in place to make sure nothing falls through the cracks.\" So says John Vance of Vance Wealth Group; and it's true that the importance of a solid employee onboarding process for wealth management firms is well [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1013,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"\ud83d\udc68\u200d\ud83d\udcbc","cover_icon_url":"","tasks_count":"28","template_description":"Run this checklist to make sure you're fully prepared to work with each of your new clients.","template_id":"qqvdAYhOvRZKojMaGEhCiw","task_0":"Introduction:","task_slug_0":"introduction","task_1":"Welcome:","task_slug_1":"welcome","task_2":"Record the client's details","task_slug_2":"record-the-clients-details","task_3":"Send over the contract for signing","task_slug_3":"send-over-the-contract-for-signing","task_4":"Confirm contract has been signed and received","task_slug_4":"confirm-contract-has-been-signed-and-received","task_5":"Send the new client a welcome email","task_slug_5":"send-the-new-client-a-welcome-email","task_6":"Send over a questionnaire","task_slug_6":"send-over-a-questionnaire","task_7":"Confirm questionnaire has been completed and received","task_slug_7":"confirm-questionnaire-has-been-completed-and-received","task_8":"Scheduling:","task_slug_8":"scheduling","task_9":"Schedule meetings","task_slug_9":"schedule-meetings","task_10":"Preparations (pre-meeting):","task_slug_10":"preparations-premeeting","task_11":"Request financial documents","task_slug_11":"request-financial-documents","task_12":"Prepare meeting agenda","task_slug_12":"prepare-meeting-agenda","task_13":"Call flow (during meeting):","task_slug_13":"call-flow-during-meeting","task_14":"Discuss client's goals","task_slug_14":"discuss-clients-goals","task_15":"Discuss the client's assets","task_slug_15":"discuss-the-clients-assets","task_16":"Discuss client's investment portfolio","task_slug_16":"discuss-clients-investment-portfolio","task_17":"Discuss additional non-investment items","task_slug_17":"discuss-additional-noninvestment-items","task_18":"Strategy (post-meeting):","task_slug_18":"strategy-postmeeting","task_19":"Record meeting notes to CRM profile","task_slug_19":"record-meeting-notes-to-crm-profile","task_20":"Confirm financial documents have been received","task_slug_20":"confirm-financial-documents-have-been-received","task_21":"Formulate a financial strategy","task_slug_21":"formulate-a-financial-strategy","task_22":"Inform your client of the next steps","task_slug_22":"inform-your-client-of-the-next-steps","task_23":"Feedback:","task_slug_23":"feedback","task_24":"Ask for feedback on the onboarding process","task_slug_24":"ask-for-feedback-on-the-onboarding-process","task_25":"Incorporate client\u2019s feedback into strategy","task_slug_25":"incorporate-clients-feedback-into-strategy","task_26":"Sources:","task_slug_26":"sources","task_27":"Related checklists:","task_slug_27":"related-checklists","task_28":"Related checklists:","task_slug_28":"related-checklists","task_29":"Review account statements together","task_slug_29":"review-account-statements-together","task_30":"Six months later:","task_slug_30":"six-months-later","task_31":"Personal account review","task_slug_31":"personal-account-review","task_32":"Schedule a meeting with your client","task_slug_32":"schedule-a-meeting-with-your-client","task_33":"Performance report meeting","task_slug_33":"performance-report-meeting","task_34":"One year on:","task_slug_34":"one-year-on","task_35":"One year thank you card","task_slug_35":"one-year-thank-you-card","task_36":"Schedule a meeting with your 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