{"id":14442,"date":"2018-07-12T22:22:41","date_gmt":"2018-07-12T22:22:41","guid":{"rendered":"https:\/\/www.process.st\/templates\/customer-complaint-procedure\/"},"modified":"2018-07-12T22:22:41","modified_gmt":"2018-07-12T22:22:41","slug":"customer-complaint-procedure","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/customer-complaint-procedure\/","title":{"rendered":"Customer Complaint Procedure"},"content":{"rendered":"<section id=\"check-complaint-details\">\n<h2> Check complaint details <\/h2>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Message text <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"multi-choice-content form-field-content\">\n<div class=\"form-group\">\n   <label> Department in charge of this issue <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"\">Multiple options can be selected from this list<\/option><\/select>\n  <\/div>\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Development\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Marketing\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Sales\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Product\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p>Ticket ID: {{form.Ticket_ID}}<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"show-empathy-with-the-customer\">\n<h2> Show empathy with the customer <\/h2>\n<div class=\"text-content\">\n<p>&quot;I'm very sorry about [issue]. It must be very frustrating, and we absolutely should have fixed this already.&quot;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"tell-the-customer-what-youre-doing-to-fix-it\">\n<h2> Tell the customer what you're doing to fix it <\/h2>\n<\/section>\n<section id=\"make-a-promise-to-check-back-as-soon-as-you-know-more\">\n<h2> Make a promise to check back as soon as you know more <\/h2>\n<\/section>\n<section id=\"raise-the-issue-with-the-development-team\">\n<h2> Raise the issue with the development team <\/h2>\n<\/section>\n<section id=\"raise-the-issue-with-the-marketing-team\">\n<h2> Raise the issue with the marketing team <\/h2>\n<\/section>\n<section id=\"raise-the-issue-with-the-sales-team\">\n<h2> Raise the issue with the sales team <\/h2>\n<\/section>\n<section id=\"raise-the-issue-with-the-product-team\">\n<h2> Raise the issue with the product team <\/h2>\n<\/section>\n<section id=\"can-you-offer-the-customer-a-discount\">\n<h2> Can you offer the customer a discount? <\/h2>\n<\/section>\n<section id=\"can-you-offer-the-customer-a-free-month-of-subscription\">\n<h2> Can you offer the customer a free month of subscription? <\/h2>\n<\/section>\n<section id=\"send-response\">\n<h2> Send response <\/h2>\n<\/section>\n<section id=\"note-down-how-the-issue-was-resolved\">\n<h2> Note down how the issue was resolved <\/h2>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Check complaint details Message text Department in charge of this issue Multiple options can be selected from this list 1 Development 2 Marketing 3 Sales 4 Product Ticket ID: {{form.Ticket_ID}} Show empathy with the customer &quot;I'm very sorry about [issue]. It must be very frustrating, and we absolutely should have fixed this already.&quot; Tell the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"12","template_description":"","template_id":"rwteQXDSis4I0eZptA9F6w","task_0":"Check complaint details","task_slug_0":"check-complaint-details","task_1":"Show empathy with the customer","task_slug_1":"show-empathy-with-the-customer","task_2":"Tell the customer what you're doing to fix it","task_slug_2":"tell-the-customer-what-youre-doing-to-fix-it","task_3":"Make a promise to check back as soon as you know more","task_slug_3":"make-a-promise-to-check-back-as-soon-as-you-know-more","task_4":"Raise the issue with the development team","task_slug_4":"raise-the-issue-with-the-development-team","task_5":"Raise the issue 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