{"id":14660,"date":"2018-08-12T12:15:10","date_gmt":"2018-08-12T12:15:10","guid":{"rendered":"https:\/\/www.process.st\/templates\/office-conflict-resolution-checklist\/"},"modified":"2024-02-28T21:31:50","modified_gmt":"2024-02-28T21:31:50","slug":"office-conflict-resolution-checklist","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/office-conflict-resolution-checklist\/","title":{"rendered":"Office Conflict Resolution Checklist"},"content":{"rendered":"<section id=\"introduction\">\n<h2>Introduction:<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/iEeETGJsZbINvWJLT_pBpg.png\" alt=\"Introduction:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/iEeETGJsZbINvWJLT_pBpg.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Conflict in an office workplace is <strong>unavoidable.<\/strong>&nbsp;In fact, current research indicates that <a href=\"https:\/\/pollackpeacebuilding.com\/workplace-conflict-statistics\/\" rel=\"nofollow noopener\" target=\"_blank\">85% of workers experience workplace conflict<\/a>, of which 29% are&nbsp;<em>constantly<\/em> experiencing it.<\/p>\n<p>Poor communication, competitiveness, and personality clashes are the most common causes and <strong>can become significant issues in a high-stress work environment.&nbsp;<\/strong><\/p>\n<p>Most of the time two individuals involved in a conflict will resolve the issue themselves without too much hassle, but if there is a <strong>serious underlying problem<\/strong>, leaving them to sort it out is not the best approach. Getting involved as a <strong>mediator<\/strong> can often create a more effective solution so that the conflict does not persist and get out of control.<\/p>\n<p><strong>This checklist will guide you through each step of the conflict resolution process<\/strong> to ensure all conflicts are dealt with in the most efficient way possible, and a calm office environment is maintained.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"preparation\">\n<h2>Preparation:<\/h2>\n<\/section>\n<section id=\"record-basic-details\">\n<h2>Record basic details<\/h2>\n<div class=\"text-content\">\n<h4>Individual #1<\/h4>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Individual #1 - First name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Individual #1 - Last name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<h4>Individual #2<\/h4>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Individual #2 - First name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Individual #2 - Last name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<hr>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Who reported the conflict? <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"consider-dos-and-donts\">\n<h2>Consider do's and don'ts<\/h2>\n<div class=\"text-content\">\n<p>When taking on the task of resolving a conflict, there are <strong>certain attitudes and approaches that should be avoided<\/strong> and ones that have a <strong>proven track record of working<\/strong> <strong>effectively.&nbsp;<\/strong><\/p>\n<p>Below are some <strong>key do's and don'ts to consider<\/strong> before assuming the responsibility of the mediator and tackling the conflict head-on.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<h4><span style=\"color: #00b4a6;\">Do's<\/span><\/h4>\n<ul>\n<li>Acknowledge that conflicts are inevitable<\/li>\n<li>Keep an open mind and be open to new solutions<\/li>\n<li>Empathize with the individuals throughout the process<\/li>\n<li>Actively listen to all perspectives<\/li>\n<li>Encourage open communication<\/li>\n<li>Meet with the antagonists together<\/li>\n<li>Make sure all participants discuss and commit<\/li>\n<\/ul>\n<h4><span style=\"color: #e15951;\">Don'ts<\/span><\/h4>\n<ul>\n<li><span style=\"color: #333333;\">Avoid the conflict, hoping it will go away on its own<\/span><\/li>\n<li><span style=\"color: #333333;\">Meet separately&nbsp;with the individuals in conflict<\/span><\/li>\n<li><span style=\"color: #333333;\">Believe that the antagonists are the only employees affected<\/span><\/li>\n<li><span style=\"color: #333333;\">Focus on personality traits<\/span><\/li>\n<li><span style=\"color: #333333;\">Interrupt or attack individuals during discussions<\/span><\/li>\n<li><span style=\"color: #333333;\">Allow emotions to lead the conversation<\/span><\/li>\n<li><span style=\"color: #333333;\">Impose your own personal values or beliefs<\/span><span style=\"color: #333333;\"><\/span><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"schedule-a-meeting\">\n<h2>Schedule a meeting<\/h2>\n<div class=\"text-content\">\n<p>The next step is to <strong>schedule a meeting<\/strong> with both individuals<strong> to better understand the conflict and begin resolving it.<\/strong><\/p>\n<p><strong>Below is an email template<\/strong> you can send immediately to set up a time and date.<\/p>\n<p>If you'd rather <strong>set up the meeting in person<\/strong>, visit each individual at their workstation, gather a few dates and times that work for them and select a time from there.&nbsp;&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Meeting date <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"understanding\">\n<h2>Understanding:<\/h2>\n<\/section>\n<section id=\"ask-each-participant-to-describe-the-conflict\">\n<h2>Ask each participant to describe the conflict<\/h2>\n<div class=\"text-content\">\n<p>The first thing to do in the meeting is <strong>ask each individual to describe the conflict<\/strong>. Note down their responses below.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Individual #1 -&nbsp;<strong>{{form.Individual_#1_-_First_name}}&nbsp;{{form.Individual_#1_-_Last_name}}<\/strong><\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Individual #1 - Description of the conflict <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Individual #2 -&nbsp;<strong>{{form.Individual_#2_-_First_name}} {{form.Individual_#2_-_Last_name}}<\/strong><\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Individual #2 - Description of the conflict <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"identify-the-root-cause\">\n<h2>Identify the root cause<\/h2>\n<div class=\"text-content\">\n<p>What is the <strong>root cause<\/strong> of the conflict? <strong>Select one or more reasons <\/strong>from the drop down below and <strong>write a brief description.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"multi-choice-content form-field-content\">\n<div class=\"form-group\">\n   <label> The conflict's root cause <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"\">Multiple options can be selected from this list<\/option><\/select>\n  <\/div>\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Poor communication\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Personality clash\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Competitiveness\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Personal issues\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       5\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Different values\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       6\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Office romance\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       7\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Other\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> The conflict's root cause - Description <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-warning\">If you are not sure what the root cause is, jot down a few ideas and it will likely become clearer as the discussion progresses.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"clarify-the-underlying-problem\">\n<h2>Clarify the underlying problem<\/h2>\n<div class=\"text-content\">\n<p>You may think that you answered this question in the previous task, however, the <strong>underlying problem differs from the root cause<\/strong> in that the latter is concerned with what <em>started&nbsp;<\/em>the conflict, while the former is concerned with why the conflict has not yet been resolved.&nbsp;<\/p>\n<p>In other words, <strong>why is the conflict so persistent?<\/strong> What key factor is preventing the two individuals from resolving the conflict themselves?<\/p>\n<p>Clarifying the underlying&nbsp;problem will give you a <strong>much better idea of what needs to be said or done<\/strong> in order to effectively resolve the conflict.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> The conflict's underlying problem <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"empathize-with-both-sides\">\n<h2>Empathize with both sides<\/h2>\n<div class=\"text-content\">\n<p>As each participant describes the conflict from their own perspective, it's important that you <strong>make an active effort to empathize<\/strong> with both of them.&nbsp;<\/p>\n<p>Try to <strong>put yourself in their shoes<\/strong> and feel what they are going through.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"summarize-the-conflict\">\n<h2>Summarize the conflict<\/h2>\n<div class=\"text-content\">\n<p>Before moving on to the process of resolving the conflict, <strong>write a brief summary<\/strong> of the conflict <strong>using the information you have gathered<\/strong> from both participants.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Conflict summary (cause, severity, impact on other employees etc.) <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"resolving\">\n<h2>Resolving:<\/h2>\n<\/section>\n<section id=\"brainstorm-solutions-together\">\n<h2>Brainstorm solutions together<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/nHNsN_ahOql4cTsw8NJKvQ.jpg\" alt=\"Brainstorm solutions together\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/nHNsN_ahOql4cTsw8NJKvQ.jpg\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Once you feel like you have a <strong>solid understanding of the conflict<\/strong> and <strong>both parties are satisfied<\/strong> with the opportunity they've had to express their frustration, you can begin <strong>brainstorming solutions together<\/strong>.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Potential solutions <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-warning\">Make it clear to both individuals that <strong>you will not choose sides<\/strong> and that you expect the individuals to resolve the conflict <strong>proactively as adults.<\/strong>&nbsp;If they are unwilling to do so, you will be <strong>forced to take&nbsp;disciplinary action.<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"rule-out-unworkable-options\">\n<h2>Rule out unworkable options<\/h2>\n<div class=\"text-content\">\n<p>Once you have brainstormed potential solutions with the two individuals in conflict, there will inevitably be some options that <strong>realistically will not provide a long-term solution.&nbsp;<\/strong><\/p>\n<p>Rule them out so you are left with a handful of options that can be agreed upon by both parties.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"summarize-all-possible-options\">\n<h2>Summarize all possible options<\/h2>\n<div class=\"text-content\">\n<p>When you are left with a few options that<strong> both parties agree could settle the conflict<\/strong>, summarize them below.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Conflict solution - Option 1 <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Conflict solution - Option 2 <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Conflict Solution - Option 3 <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"assign-further-analysis-of-options-to-each-party\">\n<h2>Assign further analysis of options to each party<\/h2>\n<div class=\"text-content\">\n<p><strong>Let the antagonists discuss each option together<\/strong> to reach a compromise and <strong>clarify specific action items<\/strong> for each other.<\/p>\n<p>This is where the resolution will really come together.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"make-sure-all-parties-agree-on-next-steps\">\n<h2>Make sure all parties agree on next steps<\/h2>\n<div class=\"text-content\">\n<p>In the form fields below, <strong>clarify next steps\/action items for each individual<\/strong> and make sure <strong>everyone, including you, is in agreement <\/strong>with how things are moving forward.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Individual #1 -&nbsp;<strong>{{form.Individual_#1_-_First_name}} {{form.Individual_#1_-_Last_name}}<\/strong><\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Individual #1 - Action items <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Individual #2 -&nbsp;<strong>{{form.Individual_#2_-_First_name}} {{form.Individual_#2_-_Last_name}}<\/strong><\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Individual #2 - Action items <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-warning\">Depending on the <strong>seriousness <\/strong>of the conflict, you may want to have each party <strong>sign a contract<\/strong> stating they will abide by the rules of the conflict resolution.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"agree-on-a-date-to-review-progress\">\n<h2>Agree on a date to review progress<\/h2>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Progress review date <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"close-the-meeting-with-reconciliation\">\n<h2>Close the meeting with reconciliation<\/h2>\n<div class=\"text-content\">\n<p>End the meeting with a sense of positivity and progress. Both individuals should be clear about their<strong> commitment to delivering on what is expected<\/strong> of them and not causing any more unnecessary conflict in the future.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"sources\">\n<h2>Sources:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><span><a href=\"https:\/\/smallbusiness.chron.com\/checklist-conflict-resolution-17851.html\" rel=\"nofollow\">Denise Brandenberg - Checklist for Conflict Resolution<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/hrdailyadvisor.blr.com\/2013\/07\/29\/dos-and-donts-of-resolving-conflict-in-the-workplace\/\" rel=\"nofollow\">Stephen Bruce - Dos and Don\u2019ts of Resolving Conflict in the Workplace<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/ctb.ku.edu\/en\/table-of-contents\/implement\/provide-information-enhance-skills\/conflict-resolution\/checklist\" rel=\"nofollow\">Community Tool Box - Training for Conflict Resolution<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/realbusiness.co.uk\/hr-and-management\/2014\/04\/19\/top-10-causes-of-work-place-conflict\/\" rel=\"nofollow\">Chris Meredith - Top 10 Causes of Office Conflict&nbsp;<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/yourbusiness.azcentral.com\/checklist-conflict-resolution-10858.html\" rel=\"nofollow\">Tamiya King - Checklist for Conflict Resolution<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.pon.harvard.edu\/uncategorized\/conflict-management-at-the-office\/\" rel=\"nofollow\">Katie Shonk - Conflict Management at the Office: How to Resolve Disputes<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.thebalancecareers.com\/workplace-conflict-resolution-1918675\" rel=\"nofollow\">Susan M. Heathfield - Workplace Conflict Resolution<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.monster.com\/career-advice\/article\/resolve-office-conflict\" rel=\"nofollow\">Beverly West - Resolve Office Conflicts<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/eazysafe.com\/blog\/human-resources\/conflict-resolution-in-the-workplace\/\" rel=\"nofollow\">Gemma Collins Doyle - Conflict Resolution in the Workplace<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.shrm.org\/hr-today\/news\/hr-magazine\/pages\/070815-conflict-management.aspx\" rel=\"nofollow\">Tamara Lytle - How to Resolve Workplace Conflicts <\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.entrepreneur.com\/article\/303617\" rel=\"nofollow\">Mike Kappel - 6 Strategies to Resolve Conflict at Work<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/hrdailyadvisor.blr.com\/2013\/06\/24\/6-steps-to-conflict-resolution-in-the-workplace\/\" rel=\"nofollow\">Kimberly A. Benjamin - 6 Steps to Conflict Resolution in the Workplace<\/a><\/span><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"related-checklists\">\n<h2>Related checklists:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-discipline-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Employee Discipline Checklist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employment-termination-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Employment Termination Checklist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/performance-review-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Performance Review Checklist<\/span><span><\/span><\/a><\/li>\n<li><span><\/span><a href=\"https:\/\/www.process.st\/templates\/records-disposal-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Records Disposal Checklist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/office-safety-inspection-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Office Safety Inspection Checklist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/office-risk-assessment-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Office Risk Assessment Checklist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/budget-preparation-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Budget Preparation Checklist<\/span><\/a><\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: Conflict in an office workplace is unavoidable.&nbsp;In fact, current research indicates that 85% of workers experience workplace conflict, of which 29% are&nbsp;constantly experiencing it. Poor communication, competitiveness, and personality clashes are the most common causes and can become significant issues in a high-stress work environment.&nbsp; Most of the time two individuals involved in a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":14661,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"21","template_description":"Run this checklist every time you need to mediate a conflict in the office","template_id":"jW4rN7JMkh6HlOXmGOtMAw","task_0":"Introduction:","task_slug_0":"introduction","task_1":"Preparation:","task_slug_1":"preparation","task_2":"Record basic details","task_slug_2":"record-basic-details","task_3":"Consider do's and don'ts","task_slug_3":"consider-dos-and-donts","task_4":"Schedule a meeting","task_slug_4":"schedule-a-meeting","task_5":"Understanding:","task_slug_5":"understanding","task_6":"Ask each participant to describe the conflict","task_slug_6":"ask-each-participant-to-describe-the-conflict","task_7":"Identify the root cause","task_slug_7":"identify-the-root-cause","task_8":"Clarify the underlying problem","task_slug_8":"clarify-the-underlying-problem","task_9":"Empathize with both sides","task_slug_9":"empathize-with-both-sides","task_10":"Summarize the conflict","task_slug_10":"summarize-the-conflict","task_11":"Resolving:","task_slug_11":"resolving","task_12":"Brainstorm solutions together","task_slug_12":"brainstorm-solutions-together","task_13":"Rule out unworkable options","task_slug_13":"rule-out-unworkable-options","task_14":"Summarize all possible options","task_slug_14":"summarize-all-possible-options","task_15":"Assign further analysis of options to each party","task_slug_15":"assign-further-analysis-of-options-to-each-party","task_16":"Make sure all parties agree on next steps","task_slug_16":"make-sure-all-parties-agree-on-next-steps","task_17":"Agree on a date to review progress","task_slug_17":"agree-on-a-date-to-review-progress","task_18":"Close the meeting with reconciliation","task_slug_18":"close-the-meeting-with-reconciliation","task_19":"Sources:","task_slug_19":"sources","task_20":"Related checklists:","task_slug_20":"related-checklists","task_21":"","task_slug_21":"","task_22":"","task_slug_22":"","task_23":"","task_slug_23":"","task_24":"","task_slug_24":"","task_25":"","task_slug_25":"","task_26":"","task_slug_26":"","task_27":"","task_slug_27":"","task_28":"","task_slug_28":"","task_29":"","task_slug_29":"","task_30":"","task_slug_30":"","task_31":"","task_slug_31":"","task_32":"","task_slug_32":"","task_33":"","task_slug_33":"","task_34":"","task_slug_34":"","task_35":"","task_slug_35":"","task_36":"","task_slug_36":"","task_37":"","task_slug_37":"","task_38":"","task_slug_38":"","task_39":"","task_slug_39":"","task_40":"","task_slug_40":"","task_41":"","task_slug_41":"","task_42":"","task_slug_42":"","task_43":"","task_slug_43":"","task_44":"","task_slug_44":"","task_45":"","task_slug_45":"","task_46":"","task_slug_46":"","task_47":"","task_slug_47":"","task_48":"","task_slug_48":"","task_49":"","task_slug_49":"","task_50":"","task_slug_50":"","task_51":"","task_slug_51":"","task_52":"","task_slug_52":"","task_53":"","task_slug_53":"","task_54":"","task_slug_54":"","task_55":"","task_slug_55":"","task_56":"","task_slug_56":"","task_57":"","task_slug_57":"","task_58":"","task_slug_58":"","task_59":"","task_slug_59":"","task_60":"","task_slug_60":"","task_61":"","task_slug_61":"","task_62":"","task_slug_62":"","task_63":"","task_slug_63":"","task_64":"","task_slug_64":"","task_65":"","task_slug_65":"","task_66":"","task_slug_66":"","task_67":"","task_slug_67":"","task_68":"","task_slug_68":"","task_69":"","task_slug_69":"","task_70":"","task_slug_70":"","task_71":"","task_slug_71":"","task_72":"","task_slug_72":"","task_73":"","task_slug_73":"","task_74":"","task_slug_74":"","task_75":"","task_slug_75":"","task_76":"","task_slug_76":"","task_77":"","task_slug_77":"","task_78":"","task_slug_78":"","task_79":"","task_slug_79":"","task_80":"","task_slug_80":"","task_81":"","task_slug_81":"","task_82":"","task_slug_82":"","task_83":"","task_slug_83":"","task_84":"","task_slug_84":"","task_85":"","task_slug_85":"","task_86":"","task_slug_86":"","task_87":"","task_slug_87":"","task_88":"","task_slug_88":"","task_89":"","task_slug_89":"","task_90":"","task_slug_90":"","task_91":"","task_slug_91":"","task_92":"","task_slug_92":"","task_93":"","task_slug_93":"","task_94":"","task_slug_94":"","task_95":"","task_slug_95":"","task_96":"","task_slug_96":"","task_97":"","task_slug_97":"","task_98":"","task_slug_98":"","task_99":"","task_slug_99":"","footnotes":""},"categories":[12,7,15],"tags":[],"class_list":["post-14660","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-human-resources","category-miscellaneous","category-office-administration"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/posts\/14660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/comments?post=14660"}],"version-history":[{"count":0,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/posts\/14660\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/media\/14661"}],"wp:attachment":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/media?parent=14660"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/categories?post=14660"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/tags?post=14660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}