{"id":14729,"date":"2018-08-17T04:32:37","date_gmt":"2018-08-17T04:32:37","guid":{"rendered":"https:\/\/www.process.st\/templates\/what-to-do-before-you-sell-or-give-away-your-mac\/"},"modified":"2018-08-17T04:32:37","modified_gmt":"2018-08-17T04:32:37","slug":"what-to-do-before-you-sell-or-give-away-your-mac","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/what-to-do-before-you-sell-or-give-away-your-mac\/","title":{"rendered":"What to do before you sell or give away your Mac"},"content":{"rendered":"<section id=\"record-the-clients-details\">\n<h2>Record the client's details<\/h2>\n<div class=\"text-content\">\n<p>This task is for tracking a customer's details as received via Zendesk. Skip this task if you're preparing your own Mac to sell or give away.<\/p>\n<p>This whole process is based on&nbsp;<a href=\"https:\/\/support.apple.com\/en-au\/HT201065\" rel=\"nofollow\">Apple's support article&nbsp;HT201065<\/a>.<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Zendesk Case ID <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Requester Name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Requester Email <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Request Description <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"create-a-backup\">\n<h2>Create a backup<\/h2>\n<div class=\"text-content\">\n<p><span>Be sure you have an up-to-date backup of your important files and data. Learn how to&nbsp;<\/span><a href=\"https:\/\/www.apple.com\/support\/backup\/\" rel=\"nofollow\">back up your data<\/a><span>&nbsp;in macOS.<\/span><\/p>\n<\/p><\/div>\n<div class=\"multi-choice-content form-field-content\">\n<div class=\"form-group\">\n   <label> Backup destinations <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"\">Multiple options can be selected from this list<\/option><\/select>\n  <\/div>\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Time Machine - customer is moving to another Mac.\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Cloud storage - customer is either A) moving to another platform or B) likes to store content in cloud storage, and has sufficient bandwidth.\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Local storage - customer is moving to another platform and either A) hasn't enough bandwidth or B) doesn't trust cloud storage.\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"deauthorize-itunes\">\n<h2>Deauthorize iTunes<\/h2>\n<div class=\"text-content\">\n<p>Open iTunes.&nbsp;From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account &gt;&nbsp;Authorizations &gt; Deauthorize This Computer.<\/p>\n<p>When prompted, enter your Apple ID and password. Then click Deauthorize.<\/p>\n<p>Learn more about<span>&nbsp;<\/span><a href=\"https:\/\/support.apple.com\/kb\/HT204385\" rel=\"nofollow\">deauthorizing your computer using iTunes<\/a>, including how to deauthorize all the computers you've used with your iTunes account.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"sign-out-of-icloud\">\n<h2>Sign out of iCloud<\/h2>\n<div class=\"text-content\">\n<p>Choose Apple (\uf8ff) menu &gt; System Preferences, click iCloud, and then click the Sign Out button.<\/p>\n<p>A dialog asks whether you want to keep a copy of your iCloud data on the Mac. Because you'll reformat the hard drive in a later step, just click Keep a Copy to proceed.<\/p>\n<p>After you sign out of iCloud, your iCloud data remains in iCloud and on any other devices you've signed into with your Apple ID.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"sign-out-of-imessage\">\n<h2>Sign out of iMessage<\/h2>\n<div class=\"text-content\">\n<p>If you're using OS X Mountain Lion or later, sign out of iMessage.<\/p>\n<p>In the Messages app, choose&nbsp;Messages &gt; Preferences, then click Accounts. Select your iMessage account, then click Sign Out.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"if-youre-keeping-paired-bluetooth-devices-unpair-them-optional\">\n<h2>If you're keeping paired Bluetooth devices, unpair them (optional)<\/h2>\n<div class=\"text-content\">\n<p>If you have Bluetooth devices \u2014 such as&nbsp;keyboards, mice, or trackpads \u2014 paired with your Mac, and you plan to keep these devices, you can unpair them.&nbsp;This optional step prevents accidental input on the Mac if the computer and the Bluetooth devices have separate owners but remain within Bluetooth range of one another.<\/p>\n<p><span>If you're unpairing an iMac, Mac mini, or Mac Pro, you must have a USB or other wired&nbsp;keyboard and mouse to complete these steps.<\/span><\/p>\n<p>To unpair your Bluetooth devices, choose Apple menu &gt; System Preferences, then click&nbsp;Bluetooth. Hover the pointer over the device that you&nbsp;want to unpair, then click the remove (x) button&nbsp;next to the device's name. When the dialog asks if you're sure, click Remove.<\/p>\n<p>If you're using an iMac, Mac Pro, or Mac mini,&nbsp;use a USB or other wired keyboard and mouse to complete the next step.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"erase-your-hard-drive-and-reinstall-macos\">\n<h2>Erase your hard drive and reinstall macOS<\/h2>\n<div class=\"text-content\">\n<p>The best way to&nbsp;restore your Mac to factory settings is to&nbsp;<a href=\"https:\/\/support.apple.com\/kb\/HT201376\" rel=\"nofollow\">erase&nbsp;your hard drive and reinstall macOS<\/a>.&nbsp;<\/p>\n<p>After macOS installation is complete, the Mac restarts to a Welcome screen and asks you to choose a country or region. If you want to leave the Mac in an out-of-box state, don't continue with the setup of your system. Instead, press Command-Q to shut down the Mac. When the new owner turns on the Mac, setup assistant will guide them through the setup process.<\/p>\n<p><strong>Optional step for MacBook Pro with Touch Bar<\/strong><\/p>\n<p>If you use a third-party utility to erase your MacBook Pro with Touch Bar \u2014 or if you use another method such as target disk mode \u2014 you might want to take this additional step to ensure that all information is cleared from the Secure Enclave in the Touch Bar. Start up from<span>&nbsp;<\/span><a href=\"https:\/\/support.apple.com\/kb\/HT201314\" rel=\"nofollow\">macOS Recovery<\/a>&nbsp;by holding&nbsp;down Command-R on your keyboard immediately after pressing the power button to turn on your Mac, or immediately after your Mac begins to restart. When the macOS Utilities window appears, choose Utilities &gt; Terminal in the menu bar. Type this command in Terminal:<\/p>\n<p><span><code>xartutil --erase-all<\/code><\/span><\/p>\n<p>Press Return, type yes when asked if you're sure, and then press Return again. Finally, choose Terminal &gt; Quit Terminal.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Record the client's details This task is for tracking a customer's details as received via Zendesk. Skip this task if you're preparing your own Mac to sell or give away. This whole process is based on&nbsp;Apple's support article&nbsp;HT201065. Zendesk Case ID Requester Name Requester Email Request Description Create a backup Be sure you have an [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"7","template_description":"Before you sell or give away your Mac, you should back up your computer, disable some features and services, and restore to factory settings by erasing the hard drive and reinstalling macOS.","template_id":"rJhirppmPrKksvfCW15PaA","task_0":"Record the client's details","task_slug_0":"record-the-clients-details","task_1":"Create a backup","task_slug_1":"create-a-backup","task_2":"Deauthorize iTunes","task_slug_2":"deauthorize-itunes","task_3":"Sign out of iCloud","task_slug_3":"sign-out-of-icloud","task_4":"Sign out of iMessage","task_slug_4":"sign-out-of-imessage","task_5":"If 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