{"id":15307,"date":"2018-11-07T18:42:41","date_gmt":"2018-11-07T18:42:41","guid":{"rendered":"https:\/\/www.process.st\/templates\/client-onboarding-checklist-for-real-estate-sales\/"},"modified":"2026-02-16T19:15:08","modified_gmt":"2026-02-16T19:15:08","slug":"client-onboarding-checklist-for-real-estate-sales","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/client-onboarding-checklist-for-real-estate-sales\/","title":{"rendered":"Client Onboarding Checklist for Real Estate Sales"},"content":{"rendered":"\n<section id=\"introduction\">\n <h2>Introduction:<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/3\/oUVYvn2BAaC7oM-CrSRNwA\/kFEvUZjxSm2LWVugflxODg\/Client-Onboarding-Checklist-for-Real-Estate-Sales.png\" alt=\"Introduction:\" target=\"_blank\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/3\/oUVYvn2BAaC7oM-CrSRNwA\/kFEvUZjxSm2LWVugflxODg\/Client-Onboarding-Checklist-for-Real-Estate-Sales.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p>In real estate, it can be tough to hold on to long-term customers. The truth is <strong>the average real estate client sells once every seven years<\/strong>, which means it's easy for working relationships to fade out and for retention to be poor in the long term.<\/p>\n  <p>In light of the fact that <strong>it costs, on average, <a href=\"https:\/\/www.invespcro.com\/blog\/customer-acquisition-retention\/\" rel=\"nofollow\" target=\"_blank\">five times more<\/a> to obtain a new customer than it does to retain an old one<\/strong>, the importance of a good onboarding process for new real estate sales customers becomes clearer than ever.<\/p>\n  <p>With a solid process for onboarding your new clients, you'll be able to <strong>automate and streamline the task of preparing new clients to work with you in full capacity<\/strong>; gathering their information, answering common questions, giving them \"homework\" to bring to your next meeting, and ultimately keep the momentum going from their initial decision to work with your real estate agency.<\/p>\n  <p>Basically, if you\u2019ve ever had a client ask for a status update when they're not clear about what's going on, even when you're hard at work trying to solve their problems, then <strong>you need this checklist.<\/strong><\/p>\n  <p>Ready to cement the long-term working relationship with your new real estate sales client by providing value and making them feel fully welcomed? <strong>Let's go.<\/strong><\/p>\n <\/div>\n<\/section>\n<section id=\"client-information\">\n <h2>Client information:<\/h2>\n<\/section>\n<section id=\"collect-basic-information\">\n <h2>Collect basic information<\/h2>\n <div class=\"text-content\">\n  <p>First of all, <strong>fill out some basic details about your client<\/strong> using the form fields in this task.<\/p>\n  <p class=\"style-info\">Automatically pull information from your CRM to fill out this task with one of our<strong> <a href=\"https:\/\/www.process.st\/help\/docs\/zapier\/\" rel=\"nofollow\" target=\"_blank\">1000+ app integrations<\/a><\/strong>.<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Client first name <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Client last name <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"email-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Client email address <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Client contact number <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Address line 1 (street address) <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Address line 2 (apartment, suite, unit) <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> City <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> State\/Province <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> ZIP code <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"determine-necessary-documents\">\n <h2>Determine necessary documents<\/h2>\n <div class=\"text-content\">\n  <p><strong>Determine which documents you will need from your client<\/strong>&nbsp;so they can be requested in the next task.<\/p>\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Necessary documents <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Proof of identity<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Client insurance policy<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Gas and electrical safety certificates<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Property tax records<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"request-necessary-documents\">\n <h2>Request necessary documents<\/h2>\n <div class=\"text-content\">\n  <p>Using the email widget below, request the documents specified in the previous task from your client.&nbsp;<\/p>\n  <p>The email has been prepared for you; just <strong>check it looks good before hitting send.<\/strong><\/p>\n <\/div>\n <div class=\"text-content\">\n  <p>Find out how you can <strong>streamline and automate your client onboarding process with Process Street:<\/strong><\/p>\n <\/div>\n <div class=\"video-content\">\n  <div class=\"iframe-container\">\n   <iframe src=\"https:\/\/www.youtube.com\/embed\/0fvQz69b6AM?modestbranding=1&amp;showinfo=0\" frameborder=\"0\" allowfullscreen=\"true\">\n            <\/iframe>\n  <\/div>\n  <!-- No description -->\n <\/div>\n<\/section>\n<section id=\"multiple-listing-services-mls-check\">\n <h2>Multiple Listing Services (MLS) check:<\/h2>\n<\/section>\n<section id=\"check-mls-for-existing-information\">\n <h2>Check MLS for existing information<\/h2>\n <div class=\"text-content\">\n  <p>Search your Multiple Listing Services databases to<strong> see if there is any information stored on the property in question. <\/strong><\/p>\n  <p>You may be able to use this information to inform your analysis or gain valuable insight into the property's valuation.<\/p>\n <\/div>\n<\/section>\n<section id=\"welcome\">\n <h2>Welcome:<\/h2>\n<\/section>\n<section id=\"prepare-welcome-email\">\n <h2>Prepare welcome email<\/h2>\n <div class=\"text-content\">\n  <p><strong>Welcome your client<\/strong> with an email letting them know you appreciate them and express your eagerness to serve them as best possible.&nbsp;<\/p>\n  <p><strong>Make the value clear<\/strong> - offer the support and knowledge of your brokerage, and provide engaging and relevant content for them to look over.<\/p>\n  <p>The point of a welcome email like this is to <strong>add value to the onboarding process while making the client feel appreciated.<\/strong><\/p>\n  <p>Here is a list of content you might consider incorporating into your welcome email:<\/p>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> (Subtasks) <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Introduction to your company<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Welcome video<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Digital brochure<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Popular blog content (if applicable)<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Articles about your agency<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">6<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Customer testimonials<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"text-content\">\n  <p>If you don't already have a welcome email prepared,<strong> use the forms below to construct one<\/strong> and move on to the next task.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Welcome message <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Company introduction <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Welcome video <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Digital brochure <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Premium blog content <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Articles about your company <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Testimonials <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"send-welcome-email\">\n <h2>Send welcome email<\/h2>\n <div class=\"text-content\">\n  <p><strong>Edit the email widget below<\/strong> as you see fit, then<strong> hit the send button <\/strong>when you're ready.<\/p>\n <\/div>\n<\/section>\n<section id=\"prepare-professional-listing-marketing-bundle\">\n <h2>Prepare professional listing marketing bundle<\/h2>\n <div class=\"text-content\">\n  <p><strong>Prepare a package of marketing material<\/strong> showcasing some past listings.&nbsp;<\/p>\n  <p>Use this opportunity to dazzle your client with your most impressive content and get them excited about having their property listed with you.<\/p>\n  <p><strong>Upload the content to the form field below<\/strong> as a .PDF document.<\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Marketing bundle (.PDF) <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"send-professional-listing-marketing-package\">\n <h2>Send professional listing marketing package<\/h2>\n <div class=\"text-content\">\n  <p><strong>Send the bundle<\/strong> you prepared in the previous task with the email widget below.<\/p>\n <\/div>\n<\/section>\n<section id=\"answer-common-questions\">\n <h2>Answer common questions<\/h2>\n <div class=\"text-content\">\n  <p>Link your client to an FAQ where they can address common concerns and learn more about your agency.<\/p>\n  <p>Just <strong>edit the URL in the email widget below to your own<\/strong> and <strong>send the email<\/strong> if everything is to your liking.<\/p>\n <\/div>\n<\/section>\n<section id=\"property-inspection\">\n <h2>Property inspection:<\/h2>\n<\/section>\n<section id=\"arrange-a-viewing-of-the-property\">\n <h2>Arrange a viewing of the property<\/h2>\n <div class=\"text-content\">\n  <p><strong>Arrange a date that you'll visit the property for a viewing<\/strong>, during which you'll be able to take notes and gain insight to provide your client with suggestions and feedback ahead of the listing.<\/p>\n  <p>The email below is ready to go; just<strong> hit send when you've checked the contents<\/strong> and are happy with it.<\/p>\n <\/div>\n<\/section>\n<section id=\"confirm-date-of-property-viewing\">\n <h2>Confirm date of property viewing<\/h2>\n <div class=\"text-content\">\n  <p>Once you've received a reply from your client, <strong>make a note of the confirmed date<\/strong> in the form field below.<\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Date of property viewing <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"assess-property\">\n <h2>Assess property<\/h2>\n <div class=\"text-content\">\n  <p>This should be completed during or after (using field notes) the viewing itself. Use the form fields to <strong>fill out the information and propose improvements<\/strong> that will help increase the valuation of the listing.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Location <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Condition <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Floor plan <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Functional features <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Disfunctional features <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Additional notes <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Suggestions for improvement <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Cleaner required? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Yes<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">No<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Landscaper required? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Yes<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">No<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"upload-images\">\n <h2>Upload images<\/h2>\n <div class=\"text-content\">\n  <p><strong>Insert a link to access images from the recent inspection<\/strong> (e.g. Google Drive, Dropbox, Google Photos).<\/p>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Property images <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"market-analysis\">\n <h2>Market analysis:<\/h2>\n<\/section>\n<section id=\"conduct-comparative-market-analysis-of-local-property\">\n <h2>Conduct comparative market analysis of local property<\/h2>\n <div class=\"text-content\">\n  <p><strong>Conduct a comparative market analysis of local properties<\/strong> in order to gain insight into price brackets and standard rates ahead of the listing.<\/p>\n  <p><strong>Check out this video<\/strong> for a brief overview of how to approach a comparative market analysis:<\/p>\n <\/div>\n <div class=\"video-content\">\n  <div class=\"iframe-container\">\n   <iframe src=\"https:\/\/www.youtube.com\/embed\/52nHWZrp3-k?modestbranding=1&amp;showinfo=0\" frameborder=\"0\" allowfullscreen=\"true\">\n            <\/iframe>\n  <\/div>\n  <!-- No description -->\n <\/div>\n <div class=\"text-content\">\n  <p>Once you're done with that, <strong>upload your report in the form field below.<\/strong><\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Market analysis report <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"present-analysis-to-client\">\n <h2>Present analysis to client<\/h2>\n <div class=\"text-content\">\n  <p>Now you're ready to <strong>share your findings with your client.<\/strong><\/p>\n <\/div>\n<\/section>\n<section id=\"send-case-study\">\n <h2>Send case study<\/h2>\n <div class=\"text-content\">\n  <p><strong>Send a relevant case study<\/strong>; preferably&nbsp;one that supports a real estate decision you have proposed to the client (for example, statistics showing that cleaner homes are more likely to sell).&nbsp;<\/p>\n  <p>The email below contains a placeholder link:<strong> replace it with your own<\/strong> and<strong> hit send<\/strong> once you've checked the contents.<\/p>\n <\/div>\n<\/section>\n<section id=\"agree-on-property-listing-price\">\n <h2>Agree on property listing price<\/h2>\n <div class=\"text-content\">\n  <p>Consult with your client and, considering all information gathered&nbsp;thus far, <strong>agree on a listing price.<\/strong><\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Listing price ($ USD) <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"multiple-listing-services-mls-update\">\n <h2>Multiple Listing Services (MLS) update:<\/h2>\n<\/section>\n<section id=\"add-new-information-to-mls\">\n <h2>Add new information to MLS<\/h2>\n <div class=\"text-content\">\n  <h4>Property information<\/h4>\n  <p class=\"style-info\">Address line 1: {{form.Address_line_1_(street_address)}}\n   <br>\n   Address line 2:&nbsp;{{form.Address_line_2_(apartment,_suite,_unit)}}\n   <br>\n   <br>\n   Property images:&nbsp;{{form.Property_images}}\n   <br>\n   <br>\n   Location:&nbsp;{{form.Location}}\n   <br>\n   Condition:&nbsp;{{form.Condition}}\n   <br>\n   Floor plan:&nbsp;{{form.Floor_plan}}\n   <br>\n   Functional features:&nbsp;{{form.Functional_features}}\n   <br>\n   Disfunctional features:&nbsp;{{form.Disfunctional_features}}\n   <br>\n   Additional notes:&nbsp;{{form.Additional_notes}}<\/p>\n  <hr>\n  <p><strong>Copy and paste the info above<\/strong> into your MLS.<\/p>\n <\/div>\n<\/section>\n<section id=\"listing-agreement\">\n <h2>Listing agreement:<\/h2>\n<\/section>\n<section id=\"upload-listing-agreement\">\n <h2>Upload listing agreement<\/h2>\n <div class=\"text-content\">\n  <p>Upload the <strong>unsigned listing agreement<\/strong> below with all the client's information.<\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Listing agreement (unsigned) <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"send-real-estate-listing-contract-for-signing\">\n <h2>Send real estate listing contract for signing<\/h2>\n <div class=\"text-content\">\n  <p>Use the email widget below to <strong>send the listing agreement<\/strong> to the client.&nbsp;<\/p>\n <\/div>\n<\/section>\n<section id=\"receive-signed-real-estate-listing-contract\">\n <h2>Receive signed real estate listing contract<\/h2>\n <div class=\"text-content\">\n  <p>Once you have received the <strong>signed<\/strong> listing agreement, <strong>upload it<\/strong> in the form field below.<\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Listing agreement (signed) <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"send-client-a-copy-of-signed-listing-agreement\">\n <h2>Send client a copy of signed listing agreement<\/h2>\n <div class=\"text-content\">\n  <p>You're legally obligated to<strong> provide your client with a copy of the signed agreement.&nbsp;<\/strong><\/p>\n  <p><strong>Check the contents of the email below&nbsp;<\/strong>and if it looks good, just <strong>hit the send button.<\/strong><\/p>\n <\/div>\n<\/section>\n<section id=\"scheduling\">\n <h2>Scheduling:<\/h2>\n<\/section>\n<section id=\"agree-on-timeline-for-regular-summary-reports\">\n <h2>Agree on timeline for regular summary reports<\/h2>\n <div class=\"text-content\">\n  <p>Consult with your client and work out a schedule for providing summary reports for the listing, and <strong>specify the frequency in the form field of this task.<\/strong><\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Summary report schedule <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Weekly<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Monthly<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Bi-monthly<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Quarterly<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Yearly<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">6<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Other (please specify)<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Other (please specify) <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"schedule-future-progress-meetings\">\n <h2>Schedule future progress meetings<\/h2>\n <div class=\"text-content\">\n  <p>Send your client a link to your scheduling tool of choice so they can choose a date for your next meeting.<\/p>\n  <p><strong>Edit the text of the email template below<\/strong> to include your own scheduling tool, and <strong>send it off once everything looks good.<\/strong><\/p>\n <\/div>\n<\/section>\n<section id=\"preparation-for-listing\">\n <h2>Preparation for listing:<\/h2>\n<\/section>\n<section id=\"recommend-changes-to-the-property-ahead-of-listing\">\n <h2>Recommend changes to the property ahead of listing<\/h2>\n <div class=\"text-content\">\n  <p>Having visited the property and made thorough assessments, including recommendations for listing improvements,&nbsp;<strong>present your thoughts to the client.<\/strong><\/p>\n <\/div>\n<\/section>\n<section id=\"recommend-local-landscaper\">\n <h2>Recommend local landscaper<\/h2>\n <div class=\"text-content\">\n  <p>If the property could benefit from landscaping work, <strong>suggest a local contractor<\/strong>&nbsp;that they might enlist to do the work for them.&nbsp;<\/p>\n  <p><strong>Use the email widget below to send the recommendation quickly. <\/strong>Of course, you will need to edit the placeholder field for recommended cleaning services.<\/p>\n  <p class=\"style-danger\">Be sure that you have <strong>thoroughly researched the landscaper<\/strong> before recommending them.<\/p>\n <\/div>\n<\/section>\n<section id=\"recommend-local-cleaning-service\">\n <h2>Recommend local cleaning service<\/h2>\n <div class=\"text-content\">\n  <p><span style=\"background-color: #ffffff;\"><\/span>Perhaps the property could do with a professional cleaning; if this is the case, send your client a recommendation for a local cleaning service.<\/p>\n  <p><strong>Use the email widget below to swiftly send the recommendation.&nbsp;<\/strong>You will need to edit the placeholder field for recommended cleaning services.<\/p>\n  <p class=\"style-danger\">Be sure that you have <strong>thoroughly researched the cleaner<\/strong> before recommending them.<\/p>\n <\/div>\n<\/section>\n<section id=\"sources\">\n <h2>Sources:<\/h2>\n <div class=\"text-content\">\n  <ul>\n   <li><a href=\"https:\/\/www.thebalancesmb.com\/\" rel=\"nofollow\" target=\"_blank\">The Balance SMB<\/a> - <a href=\"https:\/\/www.thebalancesmb.com\/real-estate-agent-preparation-for-a-listing-presentation-2867229\" rel=\"nofollow\" target=\"_blank\">Real Estate Agent Preparation for a Listing<\/a><\/li>\n   <li><a href=\"https:\/\/www.smartsheet.com\" rel=\"nofollow\" target=\"_blank\">SmartSheet<\/a> - <a href=\"https:\/\/www.smartsheet.com\/definitive-guide-client-onboarding\" rel=\"nofollow\" target=\"_blank\">Definitive Guide to Client Onboarding<\/a><\/li>\n   <li><a href=\"https:\/\/www.realtor.com\" rel=\"nofollow\" target=\"_blank\">Realtor.com<\/a> - <a href=\"https:\/\/www.realtor.com\/advice\/buy\/real-estate-documents-to-keep\/\" rel=\"nofollow\" target=\"_blank\">Real Estate Documents<\/a><\/li>\n   <li><a href=\"https:\/\/verloop.io\/\" rel=\"nofollow\" target=\"_blank\">verloop.io<\/a> -&nbsp;<a href=\"https:\/\/verloop.io\/blog\/customer-retention-strategies-real-estate-industry\/\" rel=\"nofollow\" target=\"_blank\">14 Proven Customer Retention Strategies From Our Real Estate Clients<\/a><\/li>\n   <li><a href=\"https:\/\/agent360.ca\/\" rel=\"nofollow\" target=\"_blank\">agent36<\/a> - <a href=\"https:\/\/agent360.ca\/blog\/real-estate-sales\" rel=\"nofollow\" target=\"_blank\">Real Estate Sales- Reaping benefits of Customer Retention<\/a><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"related-checklists\">\n <h2>Related checklists:<\/h2>\n <div class=\"text-content\">\n  <ul>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-for-a-marketing-agency\/\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Checklist for a Marketing Agency<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-for-financial-planners\/\" rel=\"nofollow\" target=\"_blank\">Client Onboarding for Financial Planners<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-for-criminal-law-firms\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Checklist for Criminal Law Firms<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/high-touch-client-onboarding-for-saas-companies\/\" rel=\"nofollow\" target=\"_blank\">High Touch Client Onboarding for SaaS Companies<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/website-design-client-onboarding-template\/\" rel=\"nofollow\" target=\"_blank\">Website Design Client Onboarding Template<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/landlord-onboarding-checklist\/\" rel=\"nofollow\" target=\"_blank\"><span>Landlord Onboarding Checklist<\/span><\/a><span><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-checklist-for-an-accounting-firm\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Checklist for an Accounting Firm<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/patient-intake-for-a-dental-clinic\/\" rel=\"nofollow\" target=\"_blank\"><span>Patient Intake Checklist<\/span><span> for a <\/span><span>Dental Clinic<\/span><\/a><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/patient-intake-for-a-medical-clinic\" rel=\"nofollow\" target=\"_blank\">Patient Intake Checklist for a Medical Clinic<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-process-for-a-managed-service-provider\/\" rel=\"nofollow\" target=\"_blank\">Client Onboarding Checklist for a Managed Service Provider<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-checklist-for-a-software-development-company\/\" rel=\"nofollow\" target=\"_blank\"><span>Client Onboarding Checklist<\/span><span> for a Software<\/span><span> Development Company<\/span><\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-checklist-for-management-consulting\/\" rel=\"nofollow\" target=\"_blank\"><span>Client Onboarding <\/span><span>Checklist <\/span><span>for Management Consulting<\/span><\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/client-onboarding-checklist-for-an-insurance-broker\/\" rel=\"nofollow\" target=\"_blank\"><span>Client Onboarding Checklist<\/span><span> for an <\/span><span>Insurance Broker&nbsp;<\/span><\/a><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: In real estate, it can be tough to hold on to long-term customers. The truth is the average real estate client sells once every seven years, which means it's easy for working relationships to fade out and for retention to be poor in the long term. In light of the fact that it costs, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":15308,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"39","template_description":"Run this checklist for each new client to make sure you cement a strong working relationship and maximize long-term retention.","template_id":"ixmt6IjmxwqR__FulW9FNg","task_0":"Introduction:","task_slug_0":"introduction","task_1":"Client information:","task_slug_1":"client-information","task_2":"Collect basic information","task_slug_2":"collect-basic-information","task_3":"Determine necessary documents","task_slug_3":"determine-necessary-documents","task_4":"Request necessary documents","task_slug_4":"request-necessary-documents","task_5":"Multiple Listing Services (MLS) 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