{"id":17771,"date":"2019-05-29T12:21:54","date_gmt":"2019-05-29T12:21:54","guid":{"rendered":"https:\/\/www.process.st\/templates\/employee-performance-review-2\/"},"modified":"2024-03-15T14:33:04","modified_gmt":"2024-03-15T14:33:04","slug":"employee-performance-review-2","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/employee-performance-review-2\/","title":{"rendered":"Employee Performance Review"},"content":{"rendered":"\n<section id=\"introduction\">\n <h2>Introduction:<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/25035c43-9b08-45e8-8f00-fe40881b4576\/i7mbqARpOvZV3koA_atOyg.png\" alt=\"Introduction:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/25035c43-9b08-45e8-8f00-fe40881b4576\/i7mbqARpOvZV3koA_atOyg.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p>The importance of an <strong>employee performance review<\/strong> is becoming increasingly more well-known. Millennials, in particular, realize the benefits of reviewing periodically, and are actively looking for routine feedback.<\/p>\n  <p class=\"style-blockquote\"><em><strong>Regular feedback is key:<\/strong>&nbsp;Sixty percent of millennials want to hear from their managers at least once a day, a contrast to previous generations who believed no news is good news. -<\/em>&nbsp;<a href=\"https:\/\/twitter.com\/KAMcCleary\" rel=\"nofollow noopener\" target=\"_blank\">Kathleen McCleary<\/a>, writer for Parade.<\/p>\n  <p>This is <strong>particularly true<\/strong> for customer support teams, where <strong>communication<\/strong> and <strong>feedback<\/strong> are<strong> key<\/strong>.<\/p>\n  <p>From analyzing an employee's customer service metrics to figuring out solutions to issues they might have, performance reviews help customer support teams do what they do best. Deliver stellar customer service, support, and success.<\/p>\n  <p>This employee performance <strong>review<\/strong> will <strong>help<\/strong> customer support managers <strong>onboard<\/strong>, <strong>manage<\/strong>, <strong>motivate<\/strong>, <strong>develop<\/strong>, and <strong>support<\/strong> their staff. Run the checklist near the end of every quarter.<\/p>\n <\/div>\n<\/section>\n<section id=\"add-basic-details\">\n <h2>Add basic details:<\/h2>\n <div class=\"text-content\">\n  <p class=\"style-info\">The information you add in the following task will create&nbsp;<strong>variables.<\/strong> This means that what you write can be pulled through at a later stage. To read more on variables and how they work, <a href=\"https:\/\/www.process.st\/help\/\" rel=\"nofollow noopener\" target=\"_blank\">visit our Help page<\/a>.<\/p>\n <\/div>\n<\/section>\n<section id=\"add-the-employees-basic-details\">\n <h2>Add the employee's basic details<\/h2>\n <div class=\"text-content\">\n  <p><strong>Add the employee's basic details in the form fields underneath.<\/strong><\/p>\n  <p><strong>This checklist<\/strong> can be run for <strong>every customer support employee<\/strong> you oversee. By <strong>adding<\/strong> the <strong>basic details<\/strong> of each employee such as name, job title, email, and the date, <strong>you can<\/strong> clearly <strong>tell<\/strong> <strong>who the checklist is<\/strong> <strong>for<\/strong> and when the process started.<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Employee's name <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Employee's job title <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"email-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Employee's email <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Today's date <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"onboarding-the-employee\">\n <h2>Onboarding the employee:<\/h2>\n <div class=\"text-content\">\n  <p class=\"style-info\"><strong>Conditional logic<\/strong> is applied to this checklist. Depending on the answers chosen, the following steps will be different. For more information regarding conditional logic, there's <a href=\"https:\/\/www.process.st\/help\/\" rel=\"nofollow noopener\" target=\"_blank\">our Help page<\/a>.<\/p>\n <\/div>\n<\/section>\n<section id=\"assess-employees-onboarding-status\">\n <h2>Assess employee's onboarding status<\/h2>\n <div class=\"text-content\">\n  <p><strong>Assess if the employee is onboarding or not by answering the dropdown.<\/strong><\/p>\n  <p>One of the main duties a customer support manager has is to <strong>help<\/strong> with onboarding new employees.&nbsp;<\/p>\n  <p>If the employee being reviewed <strong>is in the process of onboarding<\/strong>, choosing \"<strong>yes<\/strong>\" or \"<strong>no<\/strong>\" will determine the next task. If they're past the onboarding stage, the answer is \"<strong>no<\/strong>\".<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Is the employee being onboarded? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/92d13a88-db6c-401d-97c8-054a3064b609\/jmqZ9UdpylqRTXSY7y1H7w.jpeg\" alt=\"Assess employee's onboarding status\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/92d13a88-db6c-401d-97c8-054a3064b609\/jmqZ9UdpylqRTXSY7y1H7w.jpeg\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p style=\"text-align: center;\">(<a href=\"https:\/\/unsplash.com\/photos\/5fNmWej4tAA\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a>)<\/p>\n <\/div>\n<\/section>\n<section id=\"record-their-progression\">\n <h2>Record their progression<\/h2>\n <div class=\"text-content\">\n  <p><strong>Record the new employee's progress&nbsp;<\/strong>in the <strong>text field<\/strong>.&nbsp;<\/p>\n  <p>The onboarding process for a new employee takes time - usually weeks or months.<strong> By recording<\/strong> their progress, <strong>you<\/strong> can <strong>know<\/strong> exactly which <strong>stage<\/strong> the new team member is at in their <strong>training<\/strong>.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> The employee's progress <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"note-prospective-finish-date\">\n <h2>Note prospective finish date<\/h2>\n <div class=\"text-content\">\n  <p><strong>Note the prospective onboarding finish date.<\/strong><\/p>\n  <p>The aim of the onboarding process is to get the new employee integrated into the team as quickly possible, and fully equipped with customer support-related knowledge, so they'll succeed in their new role.<\/p>\n  <p>Add the employee's prospective finish date to know <strong>when they'll be ready<\/strong> to become a <strong>core member<\/strong> of the <strong>support team<\/strong>.<\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Prospective finish date <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"managing-the-employee\">\n <h2>Managing the employee:<\/h2>\n<\/section>\n<section id=\"employees-meetings\">\n <h2>Employee's meetings:<\/h2>\n<\/section>\n<section id=\"assess-employees-attendance-of-meetings\">\n <h2>Assess employee's attendance of meetings<\/h2>\n <div class=\"text-content\">\n  <p><strong>Use the dropdown underneath to assess the employee's meeting attendance during this quarter<\/strong>.&nbsp;&nbsp;<\/p>\n  <p><strong>Meetings<\/strong> are crucial for customer support teams. Not only do they <strong>foster discussion<\/strong>, but they also <strong>help to keep<\/strong> the team on the <strong>same page<\/strong> regarding the company, current goals, and future changes. All of which are particularly important for customer-facing workers.<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Have all meetings been attended? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/cb02d16c-2c68-4e9e-ac7b-32e6457f3243\/qPDeECobhSIV7ywKLn5HVA.jpeg\" alt=\"Assess employee's attendance of meetings\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/cb02d16c-2c68-4e9e-ac7b-32e6457f3243\/qPDeECobhSIV7ywKLn5HVA.jpeg\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p style=\"text-align: center;\">(<a href=\"https:\/\/unsplash.com\/photos\/gMsnXqILjp4\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a>)<\/p>\n <\/div>\n<\/section>\n<section id=\"input-details-of-meeting-nonattendance\">\n <h2>Input details of meeting non-attendance<\/h2>\n <div class=\"text-content\">\n  <p><strong>In the date and text fields, input details of the employee's meeting non-attendance.<\/strong><\/p>\n  <p>This is a quarterly <strong>employee&nbsp;performance review. <\/strong>By running this checklist over the course of a year, you will gather crucial, reflective data regarding the employee in question's attendance of meetings. For now, think of any <strong>recent missed meetings <\/strong>from this quarter.<\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Missed meeting time\/date #1 <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reason for not attending meeting <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Missed meeting time\/date #2 <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reason for not attending meeting <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Missed meeting time\/date #3 <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reason for not attending meeting <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Missed meeting time\/date #4 <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reason for not attending meeting <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Missed meeting time\/date #5 <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reason for not attending meeting <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n<\/section>\n<section id=\"draft-an-email-regarding-nonattendance\">\n <h2>Draft an email regarding non-attendance<\/h2>\n <div class=\"text-content\">\n  <p><strong>Draft an email to the non-attending employee in the text field below.<\/strong><\/p>\n  <p>Meetings being regularly missed is a negative sign. The <strong>employee<\/strong> should be <strong>informed<\/strong> that they're <strong>missing too many meetings<\/strong> and that it's detrimental not only to themselves, but also the customer support team as a whole.&nbsp;<\/p>\n  <p>Use the text field below to draft an email to the employee, letting them know that they need to start attending all future meetings.<\/p>\n  <p class=\"style-danger\">This task and the following task is for when the employee has&nbsp;<strong>not<\/strong> been attending enough.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Non-attendance message draft <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"email-the-nonattending-employee\">\n <h2>Email the non-attending employee<\/h2>\n <div class=\"text-content\">\n  <p><strong>Send an email to the employee, informing them they aren't attending enough meetings.<\/strong><\/p>\n  <p class=\"style-warning\">Below, you'll see your drafted email from task 12 has been pulled through via <strong>variables<\/strong> to the <strong>email widget<\/strong>. If the email content needs to be redrafted, edit accordingly and then send immediately.&nbsp;<\/p>\n <\/div>\n<\/section>\n<section id=\"employees-work-attendance\">\n <h2>Employee's work attendance:<\/h2>\n<\/section>\n<section id=\"analyze-work-attendance\">\n <h2>Analyze work attendance<\/h2>\n <div class=\"text-content\">\n  <p><strong>Answer the dropdown to start the process of reviewing the employee's work attendance over this quarter.<\/strong>&nbsp;&nbsp;<\/p>\n  <p>For a customer support team to work efficiently, the <strong>entire team<\/strong> <strong>needs<\/strong> to be synchronized. <strong>Synchronization<\/strong> can't happen, however, if other team members are having to pick up extra work from those taking time off.&nbsp;<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Did they have 100% office attendance? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"put-in-information-regarding-absenteeism\">\n <h2>Put in information regarding absenteeism<\/h2>\n <div class=\"text-content\">\n  <p><strong>Put in information regarding work non-attendance<\/strong>.<\/p>\n  <p>It's not fair, nor is it healthy, to have workers take no time off at all. If they're <strong>sick<\/strong>, then it's preferable for them to <strong>stay at home<\/strong> and recover. <strong>Holiday leave<\/strong> is also<strong> necessary<\/strong>, so they can take a break from working and <strong>recharge<\/strong>.&nbsp;<\/p>\n  <p>However, <strong>some can take too much time off<\/strong> overall. By putting information about when the employee was absent, you can see if they're taking a good amount of time off, or too much.<\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> First time of absence <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reason for being absent <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Second period of absence <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reason for being absent <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Third time of absence <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reason for being absent <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Fourth time of absence <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reason for being absent <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Fifth time of absence <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reason for being absent <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"write-email-draft-to-the-absent-employee\">\n <h2>Write email draft to the absent employee<\/h2>\n <div class=\"text-content\">\n  <p><strong>Write out an email to the employee about them being absent.<\/strong><\/p>\n  <p>If it's come to your attention that the <strong>employee<\/strong> has been taking<strong> too much time off<\/strong>, it's time to <strong>let them know<\/strong>. Otherwise, they might continue to book time off, impacting the rest of your team further.<\/p>\n  <p class=\"style-danger\">This task and the following task is for when the employee has&nbsp;<strong>not<\/strong> been attending enough.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Absence message draft <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"send-the-email-to-the-absent-employee\">\n <h2>Send the email to the absent employee<\/h2>\n <div class=\"text-content\">\n  <p><strong>Send an email to the employee regarding their time away from work.<\/strong><\/p>\n  <p>The difference between taking the allotted time off and too much is noticeable. If the latter is the case with this particular employee, <strong>send an email<\/strong> to them <strong>about the situation<\/strong> and how it <strong>needs to change<\/strong>. They might not even be aware of their absenteeism themselves.<\/p>\n <\/div>\n<\/section>\n<section id=\"employees-motivation\">\n <h2>Employee's motivation:<\/h2>\n<\/section>\n<section id=\"evaluate-employees-motivation\">\n <h2>Evaluate employee's motivation<\/h2>\n <div class=\"text-content\">\n  <p><strong>Evaluate the employee's levels of motivation by choosing an answer from the dropdown.<\/strong><\/p>\n  <p><strong>How motivated<\/strong> an employee is feeling has a<strong> tremendous effect on<\/strong> their levels of <strong>productivity<\/strong> - this is a subject discussed in <a href=\"https:\/\/inside.6q.io\/employee-motivation-important\/\" rel=\"nofollow noopener\" target=\"_blank\">this piece for 6Q.<\/a>&nbsp;<\/p>\n  <p>If an employee is feeling highly motivated, the amount of work they can get done will increase. Not only that, but the overall quality of the work will be higher, too.<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Was the employee completely motivated? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/2883e744-8ec6-43a2-a9c3-fa894570848a\/l1XERn8FEbxP5bS4dRpJew.png\" alt=\"Evaluate employee's motivation\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/2883e744-8ec6-43a2-a9c3-fa894570848a\/l1XERn8FEbxP5bS4dRpJew.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p style=\"text-align: center;\">(<a href=\"https:\/\/unsplash.com\/photos\/7d4LREDSPyQ\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a>)<\/p>\n <\/div>\n<\/section>\n<section id=\"choose-ways-to-boost-employees-motivation\">\n <h2>Choose ways to boost employee's motivation<\/h2>\n <div class=\"text-content\">\n  <p><strong>Choose actions from the dropdown list to help improve the employee's motivation.<\/strong><\/p>\n  <p>Seeing as motivation has a monumental impact on productivity, look at and <strong>implement ways<\/strong> to <strong>increase<\/strong> the employee's <strong>motivation<\/strong>.<\/p>\n  <p>To help you out, you'll find a list underneath with actionable, motivation-increasing methods. These have been taken from sources such as Bonusly and their <strong><a href=\"https:\/\/blog.bonus.ly\/20-simple-ways-to-increase-motivation-in-the-workplace\/\" rel=\"nofollow noopener\" target=\"_blank\">handy guide of 20 ways to boost motivation<\/a><\/strong>. Team-building activities, too, massively help - <strong><a href=\"https:\/\/www.process.st\/team-building-activities\/\" rel=\"nofollow noopener\" target=\"_blank\">read our catalog of over 60 of them<\/a><\/strong>.&nbsp;<\/p>\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Ways to increase motivation <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Implement a healthy work schedule\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Promote teamwork\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Suggest a healthier diet\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      4\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Forward over developmental opportunities\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      5\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Improve the environment at work\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      6\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Positive reinforcement\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      7\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Be outwardly positive yourself\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      8\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Advocate for physical health\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"employees-performance\">\n <h2>Employee's performance:<\/h2>\n<\/section>\n<section id=\"consider-if-hard-data-is-relevant-to-this-performance-review\">\n <h2>Consider if hard data is relevant to this performance review<\/h2>\n <div class=\"text-content\">\n  <p><strong>Consider if hard data is relevant to this specific employee and this particular review.<\/strong><\/p>\n  <p>Looking at and reviewing customer reviews, customer tickets, and customer service metrics are great ways to see how a service-orientated employee is performing in terms of hard data.&nbsp;<\/p>\n  <p>That being said, if you wanted to take a more <strong>qualitative approach<\/strong>, looking at <strong>data<\/strong> <strong>might not be relevant<\/strong>. Choosing \"<strong>yes<\/strong>\" or \"<strong>no<\/strong>\" in the dropdown will inform the order of the next tasks.<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Is hard data relevant now? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"read-through-the-latest-customer-reviews\">\n <h2>Read through the latest customer reviews<\/h2>\n <div class=\"text-content\">\n  <p><strong>Read through the latest customer reviews to see if the employee was mentioned.<\/strong><\/p>\n  <p>Although customer reviews are largely subjective, they can be a hugely beneficial resource - especially where customer service, support, and success are concerned.&nbsp;<\/p>\n  <p>The people writing positive and negative <strong>critiques will<\/strong> sometimes <strong>refer<\/strong> <strong>to specific employees<\/strong> in their reviews. Read through the latest customer reviews to discover if the employee in question has been mentioned at all, then note down what you find.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Review discoveries <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"look-at-conversation-ratings-on-customer-tickets\">\n <h2>Look at conversation ratings on customer tickets<\/h2>\n <div class=\"text-content\">\n  <p><strong>Look at the conversation ratings from the customer tickets.<\/strong><\/p>\n  <p>If your team is using software such as Intercom, then your customers can rate the conversation, letting the customer service team know their experience was either pleasant, frustrating, or mediocre.&nbsp;<\/p>\n  <p>By <strong>looking at<\/strong> the <strong>tickets<\/strong> the employee has answered, you can <strong>discover<\/strong> whether <strong>customers are happy<\/strong> to interact with this particular employee <strong>or not.<\/strong><\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Ticket discoveries <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"document-employees-customer-service-metrics\">\n <h2>Document employee's customer service metrics<\/h2>\n <div class=\"text-content\">\n  <p><strong>Document the employee's customer service related metrics in the form fields.<\/strong><\/p>\n  <p>Customer service metrics - which will include specific statistics, such as customer response time - is quantifiable data. Therefore, one certain way to find out <strong>how<\/strong> your<strong> employee is performing<\/strong> is <strong>by looking at metrics<\/strong>.&nbsp;<\/p>\n  <p>Document these metrics below. Documenting them will be particularly useful when comparing the employee's metrics after future performance reviews.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Employee's metrics <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Direct link to metrics <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"note-down-feedback-from-colleagues\">\n <h2>Note down feedback from colleagues<\/h2>\n <div class=\"text-content\">\n  <p><strong>Use the text field to note any feedback the employee has had from their colleagues.<\/strong><\/p>\n  <p>External customer reviews can certainly help show when the employee is doing a great job - or a not so good job. <strong>Internal feedback<\/strong> from the employee's colleagues can also <strong>play a large role<\/strong> when <strong>determining<\/strong> their <strong>performance<\/strong>.&nbsp;<\/p>\n  <p>If you've heard their colleagues express negative or positive comments, note it down below.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Colleagues' feedback <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/a1d19325-ba0c-4473-a235-27a46b6dc6e1\/gfcqZlWW19xi-XHWG5tG1w.png\" alt=\"Note down feedback from colleagues\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/a1d19325-ba0c-4473-a235-27a46b6dc6e1\/gfcqZlWW19xi-XHWG5tG1w.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p style=\"text-align: center;\">(<a href=\"https:\/\/unsplash.com\/photos\/XkKCui44iM0\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a>)<\/p>\n <\/div>\n<\/section>\n<section id=\"contemplate-the-employees-successes\">\n <h2>Contemplate the employee's successes<\/h2>\n <div class=\"text-content\">\n  <p><strong>Contemplate the successes of the employee by picking an answer from the dropdown underneath.<\/strong><\/p>\n  <p>Based on the data from the previous tasks, you should now have an idea of whether the employee has had any <strong>successes<\/strong> or not. If they have indeed been successful - perhaps in providing a stellar customer problem-solving experience, for instance - then they <strong>should be congratulated<\/strong>.<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Has the employee had successes? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"choose-an-area-in-which-the-employee-excelled\">\n <h2>Choose an area in which the employee excelled<\/h2>\n <div class=\"text-content\">\n  <p><strong>Choose an area in which the employee excelled from the dropdown list.<\/strong><\/p>\n  <p>So that you can congratulate the employee on their success, it's necessary to narrow down and <strong>categorize<\/strong> exactly what <strong>the success<\/strong> was. The dropdown list underneath this text contains a wide range of areas in which the employee may have succeeded.<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Employee's area of success <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Customer retention\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Customer engagement\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Customer problem-solving\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      4\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Customer happiness\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      5\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Productivity\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      6\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Effective communication\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      7\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Overall motivation\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"push-email-out-to-the-successful-employee\">\n <h2>Push email out to the successful employee<\/h2>\n <div class=\"text-content\">\n  <p><strong>Push an email out to the successful employee by using the email widget below.<\/strong><\/p>\n  <p>Seeing as the employee's success has been defined, it's now time to congratulate them on their work.&nbsp;<\/p>\n  <p class=\"style-warning\">The <strong>email widget<\/strong> below is pulling information in via <strong>variables<\/strong>. If you'd like to <strong>edit<\/strong> the message itself - or any part of the email, like the subject - that can be done by editing the checklist's <strong>template<\/strong> or by launching the email in your <strong>email service<\/strong> by pressing \"test send\".<\/p>\n <\/div>\n<\/section>\n<section id=\"employee-problems\">\n <h2>Employee problems:<\/h2>\n<\/section>\n<section id=\"acknowledge-any-employee-problems\">\n <h2>Acknowledge any employee problems<\/h2>\n <div class=\"text-content\">\n  <p><strong>Acknowledge any employee problems by answering the dropdown below.<\/strong><\/p>\n  <p>Employees can't excel at their job every day - problems occur, be them minute or mammoth. If the employee is having any <strong>problems at work<\/strong> - perhaps they're struggling with workload, or they aren't sure how to manage stress well - <strong>acknowledge, identify, then rectify<\/strong>.<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Were any problems brought up? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/c996bda9-1dbc-49b0-b6ea-c4637c009925\/kCEL7FzNzG1ndpOol_9CTg.jpeg\" alt=\"Acknowledge any employee problems\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/c996bda9-1dbc-49b0-b6ea-c4637c009925\/kCEL7FzNzG1ndpOol_9CTg.jpeg\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p style=\"text-align: center;\">(<a href=\"https:\/\/unsplash.com\/photos\/5QgIuuBxKwM\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a>)<\/p>\n <\/div>\n<\/section>\n<section id=\"identify-the-problems\">\n <h2>Identify the problems<\/h2>\n <div class=\"text-content\">\n  <p><strong>Identify the problems the employee is having in the given form fields.<\/strong><\/p>\n  <p>Once the problems are acknowledged, they must then be identified so an appropriate resolution can be thought of. The form fields below will help you to <strong>identify the problems thoroughly<\/strong>.<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> First problem <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Explanation of first problem <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Second problem <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Explanation of second problem <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-content\">\n  <hr>\n  <p><\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Third problem <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Explanation of third problem <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"talk-about-the-issues-to-resolve-them\">\n <h2>Talk about the issues to resolve them<\/h2>\n <div class=\"text-content\">\n  <p><strong>Talk about the issues to the employee to resolve them.&nbsp;<\/strong><\/p>\n  <p>To fully rectify <strong>issues<\/strong>, they must be <strong>frankly discussed<\/strong>. Talk honestly about what the employee is having issues with, to see if a resolution can be found.<\/p>\n  <p>Resolving workplace conflicts can often be tricky. If their issue is related to conflict, it's worth reading<a href=\"https:\/\/blog.hubspot.com\/service\/handling-conflict-work\" rel=\"nofollow noopener\" target=\"_blank\"> this guide on HubSpot<\/a>, in which Ben Aston offers 10 ways to handle the conflict before it escalates.&nbsp;<\/p>\n <\/div>\n<\/section>\n<section id=\"write-a-message-regarding-available-support\">\n <h2>Write a message regarding available support<\/h2>\n <div class=\"text-content\">\n  <p><strong>Write a message telling the employee that you're available to support them in the text field below.<\/strong><\/p>\n  <p>As a manager, <strong>you're<\/strong> the <strong>first point of contact<\/strong> should any employee need <strong>assistance, support, or help<\/strong>. But an employee might not always feel comfortable bringing up any issues they're having, either personally or professionally. <strong>Tell<\/strong> the <strong>employee<\/strong> that they're <strong>welcome to talk<\/strong> to you at any time.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Support message draft <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"send-an-email-to-the-employee-regarding-support\">\n <h2>Send an email to the employee regarding support<\/h2>\n <div class=\"text-content\">\n  <p><strong>Send an email to the employee regarding being able to support them.<\/strong><\/p>\n  <p><strong><\/strong>Employees often forget that their <strong>manager<\/strong> isn't only there to manage them - they're <strong>there to help<\/strong>, too. <strong>Remind the employee<\/strong> that you're available to help them should they need any by sending an email to them.&nbsp;<\/p>\n <\/div>\n<\/section>\n<section id=\"developing-the-employee\">\n <h2>Developing the employee:<\/h2>\n<\/section>\n<section id=\"list-relevant-opportunities-for-development\">\n <h2>List relevant opportunities for development<\/h2>\n <div class=\"text-content\">\n  <p><strong>List any relevant opportunities that would help to develop the employee's career.&nbsp;<\/strong><\/p>\n  <p>Many <strong>companies<\/strong> - no matter if they're multinationals or start-ups - have a <strong>budget for employee training<\/strong>, development, and professional growth.<\/p>\n  <p>From courses to conferences, there's a wide range of opportunities out there to be taken advantage of. Using the form field below,<strong> list events<\/strong> <strong>or activities<\/strong> that could be useful to this particular employee.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> List of professional development opportunities <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/aa72d8c1-4c95-41e5-a452-88822f9f36f2\/jVfG3FVHGO26B4O8UHNG0Q.jpeg\" alt=\"List relevant opportunities for development\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/aa72d8c1-4c95-41e5-a452-88822f9f36f2\/jVfG3FVHGO26B4O8UHNG0Q.jpeg\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p style=\"text-align: center;\">(<a href=\"https:\/\/unsplash.com\/photos\/1_CMoFsPfso\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a>)<\/p>\n <\/div>\n<\/section>\n<section id=\"dispatch-email-about-opportunities-to-the-employee\">\n <h2>Dispatch email about opportunities to the employee<\/h2>\n <div class=\"text-content\">\n  <p><strong>Dispatch an email about upcoming opportunities directly to the employee.<\/strong><\/p>\n  <p>After writing down any relevant events, courses, and opportunities for the staff member,<strong> let them know<\/strong> of <strong>upcoming possibilities<\/strong> to bolster their career <strong>by sending this email<\/strong> to them.<\/p>\n <\/div>\n<\/section>\n<section id=\"final-steps\">\n <h2>Final steps:<\/h2>\n<\/section>\n<section id=\"schedule-next-performance-review\">\n <h2>Schedule next performance review<\/h2>\n <div class=\"text-content\">\n  <p><strong><span>Schedule the next performance review for this employee.<\/span><\/strong><\/p>\n  <p>Reviews can be extremely useful in that they're <strong>repeatable<\/strong>, meaning critical information and <strong>data can be accumulated<\/strong>. With this in mind, <strong>schedule&nbsp;<\/strong>another review for an appropriate date and time.<\/p>\n  <p class=\"style-info\">It's simple to <strong>schedule checklists<\/strong> <span>with Process Street.&nbsp;To learn more about how to schedule checklists, read this useful article on our <a href=\"https:\/\/www.process.st\/help\/docs\/scheduled-checklists\/\" rel=\"nofollow noopener\" target=\"_blank\">Help site<\/a>.<\/span><\/p>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/4403e5bd-a771-4cc8-a1c4-509128615509\/hQTVxSjpJaEhQ2tnJXtH5A.jpg\" alt=\"This image from our Help site shows where users can find the button to schedule checklists.\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/4403e5bd-a771-4cc8-a1c4-509128615509\/hQTVxSjpJaEhQ2tnJXtH5A.jpg\"> <\/a>\n   <figcaption>\n    This image from our Help site shows where users can find the button to schedule checklists.\n   <\/figcaption>\n  <\/figure>\n <\/div>\n<\/section>\n<section id=\"sources\">\n <h2>Sources:<\/h2>\n <div class=\"text-content\">\n  <ul>\n   <li><a href=\"https:\/\/parade.com\/member\/kmccleary\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Kathleen McCleary -&nbsp;<\/span><\/a><\/li>\n   <li><span><a href=\"https:\/\/parade.com\/468360\/kmccleary\/5-must-knows-about-millennial-managers\/\" rel=\"nofollow noopener\" target=\"_blank\">5 Must-Knows About Millennial Managers <\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/twitter.com\/swethamaresan\" rel=\"nofollow noopener\" target=\"_blank\">Swetha Amaresan -<\/a>&nbsp;<a href=\"https:\/\/blog.hubspot.com\/service\/customer-service-manager\" rel=\"nofollow noopener\" target=\"_blank\">What Does a Customer Service Manager Do?<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/twitter.com\/mrpatto\" rel=\"nofollow noopener\" target=\"_blank\">Mat Patterson - <\/a><a href=\"https:\/\/www.helpscout.com\/helpu\/customer-service-performance-measurement\/\" rel=\"nofollow noopener\" target=\"_blank\">How Top Customer Service Teams Measure Performance<\/a><\/span><span><a href=\"https:\/\/acquire.io\/blog\/measure-customer-service-success\/\" rel=\"nofollow\"><\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.linkedin.com\/in\/amritpaldhangal\" rel=\"nofollow noopener\" target=\"_blank\">Amritpal Dhangal -&nbsp;<\/a><a href=\"https:\/\/acquire.io\/blog\/measure-customer-service-success\/\" rel=\"nofollow noopener\" target=\"_blank\">How to Measure Customer Service Success?<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/twitter.com\/paulfalconehr?lang=en\" rel=\"nofollow noopener\" target=\"_blank\"><span>Paul Falcone -&nbsp;<\/span><\/a><span><a href=\"https:\/\/playbook.amanet.org\/sample-phrases-for-performance-appraisals-customer-service\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Self-Assessment Examples in Customer Service<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.linkedin.com\/in\/steve-crabtree-28499378\/?utm_source=link_wwwv9&amp;utm_campaign=item_100036&amp;utm_medium=copyhttps:\/\/www.linkedin.com\/in\/steve-crabtree-28499378\/?utm_source=link_wwwv9&amp;utm_campaign=item_100036&amp;utm_medium=copy\" rel=\"nofollow noopener\" target=\"_blank\"><span>Steve Crabtree -&nbsp;<\/span><\/a><span><a href=\"https:\/\/news.gallup.com\/poll\/165269\/worldwide-employees-engaged-work.aspx\" rel=\"nofollow noopener\" target=\"_blank\">Worldwide, 13% of Employees Are Engaged at Work<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/twitter.com\/benjbrandall?lang=en\" rel=\"nofollow noopener\" target=\"_blank\">Benjamin Brandall -<\/a> <a href=\"https:\/\/www.process.st\/team-building-activities\/\" rel=\"nofollow noopener\" target=\"_blank\">63 Team Building Activities That Your Team Won't Roll Their Eyes At<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/au.linkedin.com\/in\/heryati-ramlan-1333776b\" rel=\"nofollow noopener\" target=\"_blank\"><span>Heryati Ramlan -&nbsp;<\/span><\/a><span><a href=\"https:\/\/inside.6q.io\/employee-motivation-important\/\" rel=\"nofollow noopener\" target=\"_blank\">Why Employee Motivation Is Important (&amp; How to Improve It)<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/au.linkedin.com\/in\/kim-harrison-26a3a56\" rel=\"nofollow noopener\" target=\"_blank\">Kim Harrison -<\/a>&nbsp;<\/span><span><a href=\"https:\/\/cuttingedgepr.com\/free-articles\/employee-recognition-important\/\" rel=\"nofollow noopener\" target=\"_blank\">Why employee recognition is so important \u2013 and how you can start doing it<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.linkedin.com\/in\/dina-gerdeman-8018b94\" rel=\"nofollow noopener\" target=\"_blank\"><span>Dina Gerdeman -&nbsp;<\/span><\/a><span><a href=\"https:\/\/hbswk.hbs.edu\/item\/forget-cash-here-are-better-ways-to-motivate-employees\" rel=\"nofollow noopener\" target=\"_blank\">Forget Cash. Here Are Better Ways to Motivate Employees<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/twitter.com\/shawnachor\" rel=\"nofollow noopener\" target=\"_blank\">Shawn Achor -<\/a>&nbsp;<\/span><span><a href=\"https:\/\/hbr.org\/2016\/02\/the-benefits-of-peer-to-peer-praise-at-work\" rel=\"nofollow noopener\" target=\"_blank\">The Benefits of Peer-to-Peer Praise at Work<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/hr.berkeley.edu\/hr-network\/central-guide-managing-hr\/managing-hr\/appendix\/acknowledgments\" rel=\"nofollow noopener\" target=\"_blank\"><span>Berkeley Human Resources -&nbsp;<\/span><\/a><span><a href=\"https:\/\/hr.berkeley.edu\/hr-network\/central-guide-managing-hr\/managing-hr\/interaction\/conflict\/resolving\" rel=\"nofollow noopener\" target=\"_blank\">Resolving Conflict Situations<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/ca.linkedin.com\/in\/benaston\" rel=\"nofollow noopener\" target=\"_blank\"><span>Ben Aston -&nbsp;<\/span><\/a><span><a href=\"https:\/\/blog.hubspot.com\/service\/handling-conflict-work\" rel=\"nofollow noopener\" target=\"_blank\">10 Tips for Handling Conflict at Work<\/a><\/span><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"related-checklists\">\n <h2>Related checklists:<\/h2>\n <div class=\"text-content\">\n  <ul>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/job-description-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Job Description Template Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/the-ultimate-guide-to-hiring-an-intern\/\" rel=\"nofollow noopener\" target=\"_blank\">The Ultimate Guide To Hiring An Intern Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/human-resources-pre-employment-screening\/\" rel=\"nofollow noopener\" target=\"_blank\">Human Resources Pre-Employment Screening Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/employee-background-check%E2%80%8B\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Background Check Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">General Employee Onboarding Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/call-center-employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Call Center Employee Onboarding Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/salesperson-onboarding-checklist-for-startups\" rel=\"nofollow noopener\" target=\"_blank\">Salesperson Onboarding Checklist for Startups<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/records-disposal-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Records Disposal Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/office-safety-inspection-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Office Safety Inspection Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/office-risk-assessment-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Office Risk Assessment Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/office-conflict-resolution-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Office Conflict Resolution Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/daily-customer-service-duties\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Daily Customer Service Duties<\/span><\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/customer-service-performance-review\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Customer Service Performance Review<\/span><\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/customer-service-training\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Customer Service Training<\/span><\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/records-management-training\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Records Management Training<\/span><\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/how-to-respond-to-negative-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>How to Respond to Negative Reviews<\/span><\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/customer-journey-map-template\/\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Journey Map Template<\/a><span><span><\/span><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/reduce-churn\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Reduce Churn<\/span><\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/employee-relations\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Relations Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/employee-discipline-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Discipline Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/employment-termination-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Employment Termination Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/performance-review-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Performance Review Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/budget-preparation-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Budget Preparation Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/performance-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Performance Management Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/performance-review-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Performance Review Checklist<\/a> <br>\n     (The checklist above is a more generalized performance review checklist.)<\/span><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: The importance of an employee performance review is becoming increasingly more well-known. Millennials, in particular, realize the benefits of reviewing periodically, and are actively looking for routine feedback. Regular feedback is key:&nbsp;Sixty percent of millennials want to hear from their managers at least once a day, a contrast to previous generations who believed no [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":17772,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"\ud83d\udd0d","cover_icon_url":"","tasks_count":"43","template_description":"Use this checklist to review individual employees and their performance. Run this checklist near the end of every quarter.","template_id":"qemXYoH5YsNcsT2n-btOPQ","task_0":"Introduction:","task_slug_0":"introduction","task_1":"Add basic details:","task_slug_1":"add-basic-details","task_2":"Add the employee's basic details","task_slug_2":"add-the-employees-basic-details","task_3":"Onboarding the employee:","task_slug_3":"onboarding-the-employee","task_4":"Assess employee's onboarding status","task_slug_4":"assess-employees-onboarding-status","task_5":"Record their progression","task_slug_5":"record-their-progression","task_6":"Note prospective finish date","task_slug_6":"note-prospective-finish-date","task_7":"Managing the employee:","task_slug_7":"managing-the-employee","task_8":"Employee's meetings:","task_slug_8":"employees-meetings","task_9":"Assess employee's attendance of meetings","task_slug_9":"assess-employees-attendance-of-meetings","task_10":"Input details of meeting non-attendance","task_slug_10":"input-details-of-meeting-nonattendance","task_11":"Draft an email regarding non-attendance","task_slug_11":"draft-an-email-regarding-nonattendance","task_12":"Email the non-attending employee","task_slug_12":"email-the-nonattending-employee","task_13":"Employee's work attendance:","task_slug_13":"employees-work-attendance","task_14":"Analyze work attendance","task_slug_14":"analyze-work-attendance","task_15":"Put in information regarding absenteeism","task_slug_15":"put-in-information-regarding-absenteeism","task_16":"Write email draft to the absent employee","task_slug_16":"write-email-draft-to-the-absent-employee","task_17":"Send the email to the absent employee","task_slug_17":"send-the-email-to-the-absent-employee","task_18":"Employee's motivation:","task_slug_18":"employees-motivation","task_19":"Evaluate employee's motivation","task_slug_19":"evaluate-employees-motivation","task_20":"Choose ways to boost employee's motivation","task_slug_20":"choose-ways-to-boost-employees-motivation","task_21":"Employee's performance:","task_slug_21":"employees-performance","task_22":"Consider if hard data is relevant to this performance review","task_slug_22":"consider-if-hard-data-is-relevant-to-this-performance-review","task_23":"Read through the latest customer reviews","task_slug_23":"read-through-the-latest-customer-reviews","task_24":"Look at conversation ratings on customer tickets","task_slug_24":"look-at-conversation-ratings-on-customer-tickets","task_25":"Document employee's customer service metrics","task_slug_25":"document-employees-customer-service-metrics","task_26":"Note down feedback from colleagues","task_slug_26":"note-down-feedback-from-colleagues","task_27":"Contemplate the employee's successes","task_slug_27":"contemplate-the-employees-successes","task_28":"Choose an area in which the employee excelled","task_slug_28":"choose-an-area-in-which-the-employee-excelled","task_29":"Push email out to the successful employee","task_slug_29":"push-email-out-to-the-successful-employee","task_30":"Employee problems:","task_slug_30":"employee-problems","task_31":"Acknowledge any employee problems","task_slug_31":"acknowledge-any-employee-problems","task_32":"Identify the problems","task_slug_32":"identify-the-problems","task_33":"Talk about the issues to resolve them","task_slug_33":"talk-about-the-issues-to-resolve-them","task_34":"Write a message regarding available support","task_slug_34":"write-a-message-regarding-available-support","task_35":"Send an email to the employee regarding support","task_slug_35":"send-an-email-to-the-employee-regarding-support","task_36":"Developing the employee:","task_slug_36":"developing-the-employee","task_37":"List relevant opportunities for development","task_slug_37":"list-relevant-opportunities-for-development","task_38":"Dispatch email about opportunities to the employee","task_slug_38":"dispatch-email-about-opportunities-to-the-employee","task_39":"Final steps:","task_slug_39":"final-steps","task_40":"Schedule next performance review","task_slug_40":"schedule-next-performance-review","task_41":"Sources:","task_slug_41":"sources","task_42":"Related 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