{"id":17789,"date":"2019-05-29T12:25:07","date_gmt":"2019-05-29T12:25:07","guid":{"rendered":"https:\/\/www.process.st\/templates\/records-management-training\/"},"modified":"2024-03-15T14:01:01","modified_gmt":"2024-03-15T14:01:01","slug":"records-management-training","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/records-management-training\/","title":{"rendered":"Records Management Training"},"content":{"rendered":"\n<section id=\"introduction\">\n <h2>Introduction:<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/d4700d26-1a9a-4d2e-96da-dbe3c41bcbec\/l_46va7yHNywRP1YdzJPNg.png\" alt=\"Introduction:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/d4700d26-1a9a-4d2e-96da-dbe3c41bcbec\/l_46va7yHNywRP1YdzJPNg.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p>Data is a precious resource for businesses, and, in turn, should be handled preciously.<\/p>\n  <p>With this <strong>records management training checklist<\/strong>, you'll be guided through the steps to ensure customer records are <strong>managed correctly<\/strong>, are <strong>up-to-date<\/strong>, and are <strong>acquiescent with global data-handling laws<\/strong>.<\/p>\n  <p>A large portion of this record management checklist focuses on <strong>data compliance<\/strong> seeing as, if your records aren't compliant with personal data laws, your company could suffer exponentially.<\/p>\n  <p>From data breaches to not fully complying with GDPR, businesses all around the world have and are still facing mammoth fines - take <a href=\"https:\/\/www.computerworlduk.com\/galleries\/data\/biggest-fines-issued-by-ico-3679087\/\" rel=\"nofollow noopener\" target=\"_blank\">this list by Tom Macaulay at Computerworld UK<\/a>, in which he uses Facebook as an example. They had a <strong>\u00a3500,000 fine<\/strong> due to the Cambridge Analytica scandal - the fine would've been far higher post-GDPR. Similarly, Bernard Marr, a strategic business advisor, lists <a href=\"https:\/\/www.forbes.com\/sites\/bernardmarr\/2018\/06\/11\/gdpr-the-biggest-data-breaches-and-the-shocking-fines-that-would-have-been\/#7c7698d36c10\" rel=\"nofollow noopener\" target=\"_blank\">the fines that would've been under today's GDPR legislation<\/a> in this Forbes article.<\/p>\n  <p><strong>Don't suffer a similar fate as these businesses<\/strong> - have your customer records managed in a secure, professional way by <strong>following this checklist<\/strong>. Run it for every new employee, and every quarter for your more established employees as a refresher course.&nbsp;<\/p>\n <\/div>\n<\/section>\n<section id=\"data-policies\">\n <h2>Data policies:<\/h2>\n <div class=\"text-content\">\n  <p class=\"style-info\">Depending on where you live and where your company is based, you will be, by law, obliged to <strong>follow the rules of your company's own data policies<\/strong>, <strong>GDPR policies<\/strong>, <strong>HIPAA policies<\/strong>, <strong>and more<\/strong>.&nbsp;<br><br>\n   In this section, you will be reviewing various policies to <strong>ensure<\/strong> you know <strong>critical information<\/strong> <strong>before moving forward<\/strong> with the record maintenance.&nbsp;<\/p>\n  <p class=\"style-warning\"><strong>Stop tasks<\/strong> can be added so essential tasks are not skipped.<\/p>\n <\/div>\n<\/section>\n<section id=\"review-gdpr-guidelines\">\n <h2>Review GDPR guidelines<\/h2>\n <div class=\"text-content\">\n  <p><strong>Review GDPR guidelines to ensure there's no breach of customer data.<\/strong><\/p>\n  <p>In 2016, the European Union passed <strong>a new law<\/strong> regarding customer data and&nbsp;<a href=\"https:\/\/eugdpr.org\/\" rel=\"nofollow noopener\" target=\"_blank\">how data is handled,<\/a>&nbsp;affecting everyone in the EU and the EEA. <strong>All companies<\/strong>, whether you're based in the U.S. or Europe, <strong>must comply.<\/strong> Seeing as your records are comprised of customer data, you need to ensure that you're working under GDPR rules.<\/p>\n  <p>For more on what GDPR means for businesses, <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/articles\/2017\/11\/what-is-gdpr-for-small-business\/\" rel=\"nofollow noopener\" target=\"_blank\">Simply Business has written this short, informative guide.<\/a>&nbsp;Our Process Street writers have also written a guide on <a href=\"https:\/\/www.process.st\/gdpr-compliance\/\" rel=\"nofollow noopener\" target=\"_blank\">how to be GDPR compliant<\/a>.<\/p>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/76596414-a159-4b7f-adf3-848b3ea56e8f\/vqe0qpNgNPE8Ccyd2cdLbw.png\" alt=\"Review GDPR guidelines\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/76596414-a159-4b7f-adf3-848b3ea56e8f\/vqe0qpNgNPE8Ccyd2cdLbw.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p style=\"text-align: center;\">(<a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/articles\/2017\/11\/what-is-gdpr-for-small-business\/\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a>)<\/p>\n <\/div>\n<\/section>\n<section id=\"rewrite-a-summary-of-gdpr-and-its-rules\">\n <h2>Rewrite a summary of GDPR and its rules<\/h2>\n <div class=\"text-content\">\n  <p><strong>Rewrite a summary of GDPR guidelines.<\/strong><\/p>\n  <p>After reading (or rereading) through the basic information regarding GDPR, write down a <strong>summary of what GDPR is<\/strong>, and the <strong>steps that must be taken to remain compliant<\/strong> with GDPR.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Summary of GDPR guidelines <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"read-your-companys-data-security-policies\">\n <h2>Read your company's data security policies<\/h2>\n <div class=\"text-content\">\n  <p><strong>Read your company's data security policies.&nbsp;<\/strong><\/p>\n  <p>Just as following the rules of GDPR is paramount, <strong>complying with your company's data security policies<\/strong> is required.<\/p>\n  <p>Read through the company's security policies - either online via a webpage or as an internal document given to you during onboarding. Email your manager if you can't get a hold of a copy of the security policies.<\/p>\n <\/div>\n<\/section>\n<section id=\"write-down-a-summary-of-your-companys-data-security-policies\">\n <h2>Write down a summary of your company's data security policies<\/h2>\n <div class=\"text-content\">\n  <p><strong>Write down a summary of your company's data security policies.<\/strong><\/p>\n  <p>Learning about the data security policies means you're far more likely to stick to them. To help with the retaining of this information, <strong>write down a summary<\/strong> of your company's data security policies <strong>in the text field below<\/strong>.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Summary of data security policies <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"learn-how-to-be-hipaa-compliant\">\n <h2>Learn how to be HIPAA compliant<\/h2>\n <div class=\"text-content\">\n  <p><strong>Learn the rules on being HIPAA compliant.<\/strong><\/p>\n  <p>If you're working for a U.S.-based company in the healthcare sector, then you need to <strong>ensure your handling of data is HIPAA compliant<\/strong>. HIPAA, in layman's terms, is the U.S.' version of GDPR for healthcare workers.<\/p>\n  <p>Read through this guide by Juliana De Groot at&nbsp;<a href=\"https:\/\/digitalguardian.com\/blog\/what-hipaa-compliance\" rel=\"nofollow noopener\" target=\"_blank\">Digital Guardian on following the rules of HIPAA<\/a>.<\/p>\n  <p class=\"style-warning\">This step and the following step can be skipped if you're not required by law to be HIPAA compliant.<\/p>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/6e612344-d4fe-4a78-813c-7bcf7ac729f1\/t2tRCytgziRkLgJD3xpKgg.png\" alt=\"\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/6e612344-d4fe-4a78-813c-7bcf7ac729f1\/t2tRCytgziRkLgJD3xpKgg.png\"> <\/a>\n   <figcaption><\/figcaption>\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p style=\"text-align: center;\">(<a href=\"https:\/\/digitalguardian.com\/blog\/what-hipaa-compliance\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a>)<\/p>\n <\/div>\n<\/section>\n<section id=\"define-what-hipaa-is-and-its-rules\">\n <h2>Define what HIPAA is and its rules<\/h2>\n <div class=\"text-content\">\n  <p><strong>Using the text box underneath, list the rules of HIPAA and give a brief definition of what HIPAA is.&nbsp;<\/strong><\/p>\n  <p>HIPAA can be complex to understand, so <strong>defining what it is<\/strong> alongside <strong>its core rules<\/strong> and features ensures that you'll, over time, get to grips with it.<\/p>\n  <p class=\"style-warning\">This step can be skipped if you're not required by law to be HIPAA compliant.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Define what HIPAA is and its rules <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"security-checks\">\n <h2>Security checks:<\/h2>\n <div class=\"text-content\">\n  <p class=\"style-info\">This section on security checks provides you with ways to <strong>make sure your computer and its software are secure<\/strong> at all times. <br><br>\n   How important are these steps? Massively. The team at <a href=\"https:\/\/resources.infosecinstitute.com\/category\/enterprise\/securityawareness\/security-awareness-roles\/security-awareness-for-customer-service-representatives\/\" rel=\"nofollow noopener\" target=\"_blank\">Infosec has written this explanatory guide<\/a> on how <strong>a lack of security awareness can have severe consequences<\/strong>. To build on what they've suggested, we've also included tasks targeted to those working as customer service representatives who rely on using a computer to carry out their work.&nbsp;<\/p>\n <\/div>\n<\/section>\n<section id=\"update-the-crm-software\">\n <h2>Update the CRM software<\/h2>\n <div class=\"text-content\">\n  <p><strong>Update the CRM software if there's a new version available.<\/strong><\/p>\n  <p>As a customer support team member, you will be (or already are) using customer relationship management software such as Zendesk, Salesforce, and Agile on a daily basis.<\/p>\n  <p>CRM software holds pivotal customer data. <strong>The software needs to be up-to-date<\/strong>, as <strong>outdated software<\/strong> could lead to <strong>security issues<\/strong>.<\/p>\n <\/div>\n<\/section>\n<section id=\"review-your-computers-health\">\n <h2>Review your computer's health<\/h2>\n <div class=\"text-content\">\n  <p><strong>Review your computer's health by completing a virus scan.<\/strong><\/p>\n  <p>As you'll be using a computer to carry out the large bulk (if not all) of your daily duties, make sure that the <strong>computer you're working on is healthy and virus-free<\/strong>. Carry out a virus scan using your company's protection software of choice.<\/p>\n  <p>For a complete <a href=\"https:\/\/www.process.st\/checklist\/computer-maintenance-guide\/\" rel=\"nofollow noopener\" target=\"_blank\">computer maintenance<\/a> guide, check out the checklist we created.<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Has the computer been scanned <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"attach-a-screenshot-of-completed-virus-scan\">\n <h2>Attach a screenshot of completed virus scan<\/h2>\n <div class=\"text-content\">\n  <p><strong>Attach a screenshot of the completed virus scan.<\/strong><\/p>\n  <p>After scanning your computer for viruses and other malicious entities, <strong>attach a screenshot below<\/strong> showing the scan was a success. Or, if you recently completed a virus scan - say, a day or two ago - take a screenshot showing that it was completed and no viruses were found.<\/p>\n  <p>If an <strong>issue was found<\/strong>,<strong> follow the recommended steps<\/strong> suggested by the anti-virus software before running another scan, which should end successfully.<\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Virus scan screenshot <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"use-a-password-manager\">\n <h2>Use a password manager<\/h2>\n <div class=\"text-content\">\n  <p><strong>Use a password manager to keep your passwords secure.<\/strong><\/p>\n  <p>Short and easy-to-guess passwords will lead to security breaches. Seeing as you're handling sensitive customer data, a breach of security cannot happen. <strong>Using a password manager<\/strong> will <strong>prompt<\/strong> you with <strong>solid<\/strong>, <strong>generated passwords<\/strong> which are then <strong>stored safely<\/strong>.<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Name of the password manager <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/dc915737-e80b-48ec-ad9a-e0b55553ad54\/qVAZgXLfvjoURk3ogD1IPw.png\" alt=\"Use a password manager\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/dc915737-e80b-48ec-ad9a-e0b55553ad54\/qVAZgXLfvjoURk3ogD1IPw.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p style=\"text-align: center;\">(<a href=\"https:\/\/www.digitaltrends.com\/computing\/best-password-managers\/\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a>)<\/p>\n <\/div>\n<\/section>\n<section id=\"consider-updating-the-crm-password\">\n <h2>Consider updating the CRM password<\/h2>\n <div class=\"text-content\">\n  <p><strong>Log information<\/strong> <strong>regarding<\/strong>&nbsp;<strong>the&nbsp;CRM password<\/strong>&nbsp;<strong>to consider whether it needs to be updated or not.<\/strong><\/p>\n  <p>A new password shouldn't be put in place every 30 days, <a href=\"https:\/\/blog.lastpass.com\/2018\/08\/often-change-password.html\/\" rel=\"nofollow noopener\" target=\"_blank\">as Amber Gott says in this LastPass blog post<\/a>, but you also shouldn't be using the same password for more than a year - especially if two-factor authentication hasn't been enabled.<\/p>\n  <p>By <strong>logging information in the form fields<\/strong> below, it will <strong>help you to make a decision on whether the password should be updated<\/strong>.<\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> When password was last updated <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Is it time to update password <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"record-maintenance\">\n <h2>Record maintenance:<\/h2>\n <div class=\"text-content\">\n  <p class=\"style-info\">Record maintenance, <a href=\"https:\/\/searchcompliance.techtarget.com\/definition\/records-management\" rel=\"nofollow noopener\" target=\"_blank\">as Margaret Rouse explains on Tech Target<\/a>, is to do with the administration of digital and physical records.<span><br><br><\/span><span>As a customer service representative, the records you will be dealing with will be <strong>customer records<\/strong>, <strong>filled with data<\/strong> regarding name, email, address, location, billing information, and more, depending on the sector your company works in.&nbsp;<br><br>\n    The <strong>following tasks<\/strong>&nbsp;in this records management training checklist will <strong>ensure <\/strong>that <strong>customer records are maintained<\/strong> to a high quality, and that customer information is accurate.<\/span><\/p>\n <\/div>\n<\/section>\n<section id=\"check-for-correct-customer-names\">\n <h2>Check for correct customer names<\/h2>\n <div class=\"text-content\">\n  <p><strong>Check the correct customer names are being displayed in the CRM.<\/strong><\/p>\n  <p>The names of <strong>customers aren't always displayed correctly<\/strong>. Sometimes it's due to how the information has been inputted, and, other times, it's down to technological errors. <strong>Cross-reference the data<\/strong> you have on the names of your customers so that the data in the <strong>name field is correct<\/strong>.<\/p>\n  <p class=\"style-warning\">Don't check the names of every single customer. Try a sample size of 5-10 of important, paying customers.<\/p>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/2d5186b9-58ac-4942-991d-58ee8de123bf\/nLI73XbZDmI1gtN3zXBMRw.png\" alt=\"Check for correct customer names\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/2d5186b9-58ac-4942-991d-58ee8de123bf\/nLI73XbZDmI1gtN3zXBMRw.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n<\/section>\n<section id=\"ensure-the-customer-email-addresses-are-accurate\">\n <h2>Ensure the customer email addresses are accurate<\/h2>\n <div class=\"text-content\">\n  <p><strong>Ensure your customers' email addresses are accurate.<\/strong><\/p>\n  <p>Just as errors occur with the names of customers, <strong>problems also occur with <\/strong>their <strong>emails<\/strong>. By <strong>cross-checking information<\/strong>, you can ensure that your emails to the customer in question will be sent to the correct inbox.<\/p>\n  <p class=\"style-warning\">Only check accuracy for a sample size of 5-10 of important, paying customers.<\/p>\n <\/div>\n<\/section>\n<section id=\"crossreference-customer-physical-addresses\">\n <h2>Cross-reference customer physical addresses<\/h2>\n <div class=\"text-content\">\n  <p><strong>Cross-reference the home and\/or business addresses of your customers.<\/strong><\/p>\n  <p>Depending on your company's line of work, you may not always require a home or business address from your customers. However, if you do, then<strong> review the customer's physical address<\/strong> just as you've done with their name and email address.<\/p>\n  <p>This is especially <strong>important if your business delivers letters or products<\/strong> to your customer base, otherwise the letter or product <strong>could be sent to the wrong location<\/strong>.<\/p>\n  <p class=\"style-warning\">Looking at all the addresses would take too long. Instead, cross-reference the addresses of 5-10 of important, paying customers.<\/p>\n <\/div>\n<\/section>\n<section id=\"doublecheck-customer-billing-information\">\n <h2>Double-check customer billing information<\/h2>\n <div class=\"text-content\">\n  <p><strong>Double-check customer billing information&nbsp;to ensure their payments are going out.<\/strong><\/p>\n  <p>If your customer is still an active user, subscriber, or buyer, then they should have already updated their billing information. It's best to <strong>reconfirm their billing information<\/strong> so that they're still paying for the service or product your company offers.<\/p>\n  <p class=\"style-warning\">Double-check the billing information of 5-10 paying customers.<\/p>\n <\/div>\n<\/section>\n<section id=\"ensure-appropriate-customer-tagging\">\n <h2>Ensure appropriate customer tagging<\/h2>\n <div class=\"text-content\">\n  <p><strong>Ensure the tagging of customers is appropriate.<\/strong><\/p>\n  <p>With CRM and messaging software alike, it's possible to tag customers as a specific role - this could be \"buyer\", \"high-priority customer\", or \"potential lead\".<\/p>\n  <p>Tagging is particularly useful for filtering and sorting various types of customer. <strong>Ensure<\/strong> that <strong>new customers are being tagged appropriately<\/strong>, <strong>and<\/strong> the <strong>tags<\/strong> placed on long-time users <strong>still make sense<\/strong>.&nbsp;<\/p>\n  <p class=\"style-warning\">Look at the tags for 5 new customers and 5 long-time customers.<\/p>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/ab1ef487-9507-4c25-830e-cbcb4e8864f6\/u5vC353t1XHxF9ZoopBLTA.png\" alt=\"Ensure appropriate customer tagging\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/ab1ef487-9507-4c25-830e-cbcb4e8864f6\/u5vC353t1XHxF9ZoopBLTA.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n<\/section>\n<section id=\"examine-new-customer-data\">\n <h2>Examine new customer data<\/h2>\n <div class=\"text-content\">\n  <p><strong>Examine new customer data and that it's coming in accurately.<\/strong><\/p>\n  <p>One of the best ways to uncover issues with recorded data is by <strong>checking data coming in from new customers<\/strong>. If all the data seems to be there (and is accurate), then there isn't an issue. If there is a problem however, it should be immediately noticeable.&nbsp;<\/p>\n  <p class=\"style-warning\">Examine the data from the 5 latest customers, not all of them.<\/p>\n <\/div>\n<\/section>\n<section id=\"make-sure-thirdparty-data-syncs-are-working\">\n <h2>Make sure third-party data syncs are working<\/h2>\n <div class=\"text-content\">\n  <p><strong>Make sure third-party data syncs are working correctly.<\/strong><\/p>\n  <p>A useful way of importing and exporting customer data is via third-party data syncs. This, for example, could be with Agile CRM and Shopify, as seen in the image below. Data from Shopify gets delivered straight into Agile, meaning that you can receive updated information instantly.&nbsp;<\/p>\n  <p>If you're using data syncs, <strong>ensure that the syncs are still working and going ahead<\/strong>.<\/p>\n  <p class=\"style-warning\">Check only the most important syncs.<\/p>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/f04c59b3-4232-476e-a958-a096ad987fd8\/jHUJrU8e4ItxvEbu54pKmw.png\" alt=\"Make sure third-party data syncs are working\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/f04c59b3-4232-476e-a958-a096ad987fd8\/jHUJrU8e4ItxvEbu54pKmw.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n<\/section>\n<section id=\"confirm-customer-notes-are-being-pulled-in\">\n <h2>Confirm customer notes are being pulled in<\/h2>\n <div class=\"text-content\">\n  <p><strong>Confirm the notes are syncing and the information is being pulled in properly.<\/strong><\/p>\n  <p>If you're syncing data between apps, you or another colleague could be making a note about the customer or their interaction with the customer in one app. <strong>Look <\/strong>to see if the <strong>notes are being transferred <\/strong>from one app to the other.&nbsp;<\/p>\n  <p class=\"style-warning\">Look at the latest 5 customer notes to confirm they're being pulled in.<\/p>\n <\/div>\n<\/section>\n<section id=\"log-any-issues\">\n <h2>Log any issues<\/h2>\n <div class=\"text-content\">\n  <p><strong>If you've come across any issues with information or data, log them in the fields below.<\/strong><\/p>\n  <p>In a perfect world, no issues would've cropped up while going through the records maintenance process. Technology often isn't perfect though, so an error or two may have made themselves known. <strong>By logging the issues<\/strong> down, the appropriate staff members can look at the issues in-depth and <strong>then rectify them<\/strong>.<\/p>\n  <p class=\"style-warning\">If no issues were found, you can skip this step and the next.<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Issue #1 <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Issue #2 <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Issue #3 <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"forward-issues-to-the-appropriate-teammate\">\n <h2>Forward issues to the appropriate teammate<\/h2>\n <div class=\"text-content\">\n  <p><strong>Forward issues to the appropriate teammate by using the email field.<\/strong><\/p>\n  <p><strong>Issues need to be fixed immediately<\/strong>, and especially if they're impacting the way customer data is being recorded or shown in the CRM software. By using the <strong>email field<\/strong> below, you can email a <strong>colleague who can fix it<\/strong> without having to open email software yourself.<\/p>\n  <p class=\"style-info\">With thanks to<strong> variables<\/strong>, the email's content changes depending on the issues you've logged in task 24, and the staff member's name and email logged in this task, task 25. For more on how variables work, refer to the <a href=\"https:\/\/www.process.st\/help\/\" rel=\"nofollow noopener\" target=\"_blank\">Process Street Help section<\/a>.<\/p>\n  <p class=\"style-warning\">This step can be skipped if no issues were found.<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Staff member's name <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"email-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Staff member's email <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"customer-record-data-compliance\">\n <h2>Customer record data compliance:<\/h2>\n <div class=\"text-content\">\n  <p class=\"style-info\">This section deals with <strong>customer records and data compliance<\/strong>. You've read the information regarding international data rules, and you've checked through general customer data to ensure it's accurate. Now it's time to <strong>review the records<\/strong> so that they're <strong>data compliant<\/strong>.<\/p>\n <\/div>\n<\/section>\n<section id=\"check-for-gdpr-data-deletion-requests\">\n <h2>Check for GDPR data deletion requests<\/h2>\n <div class=\"text-content\">\n  <p><strong>Check to see if any customers have asked for GDPR data deletion.<\/strong><\/p>\n  <p>As you've read, customers in the EU and EEA are within their rights to ask to see <strong>what data a company holds on them<\/strong>, and, also, put in a <strong>data deletion request<\/strong>.<\/p>\n  <p>Companies must aim to <strong>delete the user's data within 30 days<\/strong>. Look to see if any GDPR deletion requests have been made.<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Have you received deletion requests? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"fulfill-any-gdpr-data-deletion-requests\">\n <h2>Fulfill any GDPR data deletion requests<\/h2>\n <div class=\"text-content\">\n  <p><strong>Fulfill the requests for GDPR data deletion.&nbsp;<\/strong><\/p>\n  <p class=\"style-danger\">Not working under GDPR rules is<strong> against the law.<\/strong> If a user or customer wants their data to be deleted, you <strong>must<\/strong> delete it.<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Number of data deletions <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"evaluate-the-authorization-process\">\n <h2>Evaluate the authorization process<\/h2>\n <div class=\"text-content\">\n  <p><strong>Evaluate the authorization process, including opt-in settings.&nbsp;<\/strong><\/p>\n  <p><a href=\"https:\/\/mailchimp.com\/help\/about-the-general-data-protection-regulation\/\" rel=\"nofollow noopener\" target=\"_blank\">As MailChimp says in a blog post regarding GDPR<\/a>, <span>to process personal data, consent has to be given by EU citizens.&nbsp;<\/span><\/p>\n  <p><span><strong>The authorization process<\/strong> - asking customers for their consent when they use your website and complete an email sign-up form, for instance - <strong>must be GDPR data compliant<\/strong>.<\/span><span><\/span><\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Is the authorization process compliant? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"inform-manager-of-authorization-noncompliance\">\n <h2>Inform manager of authorization non-compliance<\/h2>\n <div class=\"text-content\">\n  <p><strong>Send an email to your manager regarding the authorization issue.<\/strong><\/p>\n  <p>If you've <strong>uncovered an issue<\/strong> with the authorization process, it's a best practice to default to action and <strong>inform your manager right away<\/strong>. The quicker they learn of the issue themselves, the faster they can amend it.<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Name of manager <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"email-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Manager's email <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Explanation of issue <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"ensure-customer-records-are-hipaa-acquiescent\">\n <h2>Ensure customer records are HIPAA acquiescent<\/h2>\n <div class=\"text-content\">\n  <p><strong>Ensure the records are HIPAA acquiescent by checking unique user identification.<\/strong><\/p>\n  <p>If you're a <strong>U.S. customer service representative in the healthcare sector<\/strong>, working under <strong>HIPAA rules is paramount<\/strong>.<\/p>\n  <p>Within the records you hold, each customer or client should have a <strong>unique user identification attached<\/strong> to their record, so that they can be identified and tracked.&nbsp;<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Are the records HIPAA acquiescent? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     I don't need to worry about HIPAA\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"inform-your-manager-of-hipaa-noncompliance\">\n <h2>Inform your manager of HIPAA non-compliance<\/h2>\n <div class=\"text-content\">\n  <p><strong>Send an email to your manager in regard to HIPAA non-compliance.<\/strong><\/p>\n  <p>Considering it's a best practice to inform your manager of GDPR-related issues, it's <strong>similarly crucial to let them know of HIPAA-related problems<\/strong> just as quickly. Use the fields below to send them details.&nbsp;<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Name of manager <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"email-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Email of manager <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Details of HIPAA non-compliance <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"going-forward\">\n <h2>Going forward:<\/h2>\n <div class=\"text-content\">\n  <p class=\"style-info\">Now that you've <strong>successfully maintained<\/strong> customer records, it's time to <strong>wrap the process up<\/strong> by logging out of the CRM, and establishing a date next quarter to run this checklist again.<\/p>\n <\/div>\n<\/section>\n<section id=\"log-out-of-the-crm\">\n <h2>Log out of the CRM<\/h2>\n <div class=\"text-content\">\n  <p><strong>If you don't need to use the CRM again within the next hour, log out of it.<\/strong><\/p>\n  <p>Ending a <strong>user session by logging out is a general best practice<\/strong>, but only if you <strong>no longer need to the software in question<\/strong>. If you need to use the CRM in the next hour, for example, then stay logged in.<\/p>\n <\/div>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/a068397d-8390-4840-9585-67725cb015ed\/rDIwhyGorFgJ0AoUoZNIrg.png\" alt=\"After logging out, you should be redirected back to the login page.\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/a068397d-8390-4840-9585-67725cb015ed\/rDIwhyGorFgJ0AoUoZNIrg.png\"> <\/a>\n   <figcaption>\n    After logging out, you should be redirected back to the login page.\n   <\/figcaption>\n  <\/figure>\n <\/div>\n<\/section>\n<section id=\"set-the-next-record-maintenance-date\">\n <h2>Set the next record maintenance date<\/h2>\n <div class=\"text-content\">\n  <p><strong>Set the next record maintenance date.<\/strong><\/p>\n  <p>This checklist is for new employees to gain initial<strong> records management training<\/strong>, and for longtime staff to be <strong>refreshed of how to maintain records properly<\/strong>. Seeing as this checklist should be run on a quarterly basis,<strong> choose a date<\/strong> during the <strong>next quarter<\/strong> to launch this checklist again.<\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Next record maintenance date <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"sources\">\n <h2>Sources:<\/h2>\n <div class=\"text-content\">\n  <ul>\n   <li><span><a href=\"https:\/\/www.linkedin.com\/in\/margaretrouse\" rel=\"nofollow noopener\" target=\"_blank\">Margaret Rouse -&nbsp;<\/a><a href=\"https:\/\/searchcompliance.techtarget.com\/definition\/records-management\" rel=\"nofollow noopener\" target=\"_blank\">What is records management?<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.laserfiche.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Laserfiche -<\/a>&nbsp;<a href=\"https:\/\/www.laserfiche.com\/ecmblog\/how-do-you-explain-records-management-to-regular-employees\/\" rel=\"nofollow noopener\" target=\"_blank\">How Do You Explain Records Management to Regular Employees?<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/startups.co.uk\/\" rel=\"nofollow noopener\" target=\"_blank\">StartUps.co.uk -<\/a> <a href=\"https:\/\/startups.co.uk\/why-keeping-customer-records-could-be-instrumental-in-your-business-success\/\" rel=\"nofollow noopener\" target=\"_blank\">Why keeping customer records could be instrumental in your business' success<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/ca.linkedin.com\/in\/scott-kimura\" rel=\"nofollow noopener\" target=\"_blank\">Scott Kimura -&nbsp;<\/a><a href=\"http:\/\/Improving the Customer Service Experience With Records Management\" rel=\"nofollow noopener\" target=\"_blank\">Improving the Customer Service Experience With Records Management<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.infosecinstitute.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Infosec -<\/a> <a href=\"https:\/\/resources.infosecinstitute.com\/category\/enterprise\/securityawareness\/security-awareness-roles\/security-awareness-for-customer-service-representatives\/\" rel=\"nofollow noopener\" target=\"_blank\">Security Awareness For Customer Service Representatives<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.sophos.com\/en-us.aspx\" rel=\"nofollow noopener\" target=\"_blank\">Sophos -<\/a> <a href=\"https:\/\/www.sophos.com\/en-us\/medialibrary\/PDFs\/other\/sophos-example-data-security-policies-na.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Sample Data Security Policies<\/a><span><\/span><\/li>\n   <li><a href=\"https:\/\/www.process.st\/\" rel=\"nofollow noopener\" target=\"_blank\">Process Street - <\/a><a href=\"https:\/\/www.process.st\/security\/\" rel=\"nofollow noopener\" target=\"_blank\">Process Street's Statement on Security<\/a><\/li>\n   <li><span><a href=\"https:\/\/eugdpr.org\/\" rel=\"nofollow noopener\" target=\"_blank\">EU GDPR - <\/a> <a href=\"https:\/\/eugdpr.org\/the-regulation\/\" rel=\"nofollow noopener\" target=\"_blank\">GDPR Key Changes<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/uk.linkedin.com\/in\/jessie-day-46868990\" rel=\"nofollow noopener\" target=\"_blank\">Jessie Day -&nbsp;<\/a><\/span><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/articles\/2017\/11\/what-is-gdpr-for-small-business\/\" rel=\"nofollow\">GDPR for small businesses<\/a><\/li>\n   <li><a href=\"https:\/\/mailchimp.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Mailchimp -<\/a> <span><a href=\"https:\/\/mailchimp.com\/help\/about-the-general-data-protection-regulation\/\" rel=\"nofollow noopener\" target=\"_blank\">About the General Data Protection Regulation<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/uk.linkedin.com\/in\/thomasmacaulay\" rel=\"nofollow noopener\" target=\"_blank\">Tom Macaulay - <span><\/span><\/a><a href=\"https:\/\/www.computerworlduk.com\/galleries\/data\/biggest-fines-issued-by-ico-3679087\/\" rel=\"nofollow noopener\" target=\"_blank\">The biggest ICO fines for data protection breaches and GDPR contraventions<\/a><\/li>\n   <li><span><a href=\"https:\/\/uk.linkedin.com\/in\/bernardmarr\" rel=\"nofollow noopener\" target=\"_blank\">Bernard Marr - <\/a><a href=\"https:\/\/www.forbes.com\/sites\/bernardmarr\/2018\/06\/11\/gdpr-the-biggest-data-breaches-and-the-shocking-fines-that-would-have-been\/#7c7698d36c10\" rel=\"nofollow noopener\" target=\"_blank\">GDPR: The Biggest Data Breaches And The Shocking Fines (That Would Have Been)<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.dhcs.ca.gov\/Pages\/default.aspx\" rel=\"nofollow noopener\" target=\"_blank\">California Department of Healthcare Services -<\/a> <a href=\"https:\/\/www.dhcs.ca.gov\/formsandpubs\/laws\/hipaa\/pages\/1.00whatishipaa.aspx\" rel=\"nofollow noopener\" target=\"_blank\">What is HIPAA?<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.linkedin.com\/in\/juliana-de-groot-b12183b3\/\" rel=\"nofollow noopener\" target=\"_blank\">Juliana De Groot -<\/a> <a href=\"https:\/\/digitalguardian.com\/blog\/what-hipaa-compliance\" rel=\"nofollow noopener\" target=\"_blank\">What is HIPAA Compliance? 2019 HIPAA Requirements<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.linkedin.com\/in\/ambergott\" rel=\"nofollow noopener\" target=\"_blank\">Amber Gott - <\/a><\/span><span><a href=\"https:\/\/blog.lastpass.com\/2018\/08\/often-change-password.html\/\" rel=\"nofollow noopener\" target=\"_blank\">How Often Should You Change Your Password?<\/a><\/span><\/li>\n   <li><a href=\"https:\/\/twitter.com\/jonwhoopty\" rel=\"nofollow noopener\" target=\"_blank\"><span>Jon Martindale -&nbsp;<\/span><\/a><span><a href=\"https:\/\/www.digitaltrends.com\/computing\/best-password-managers\/\" rel=\"nofollow\">The best password managers for 2019<\/a><\/span><\/li>\n  <\/ul>\n  <p><span><\/span><\/p>\n <\/div>\n<\/section>\n<section id=\"related-checklists\">\n <h2>Related checklists:<\/h2>\n <div class=\"text-content\">\n  <ul>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">General Employee Onboarding Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/call-center-employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Call Center Employee Onboarding Checklist<\/a><\/span><\/li>\n   <li>\n    <p><span><a href=\"https:\/\/www.process.st\/checklist\/patient-intake-checklist-for-a-dental-clinic\/\" rel=\"nofollow noopener\" target=\"_blank\">Patient Intake Checklist For A Dental Clinic<\/a><\/span><\/p><\/li>\n   <li>\n    <p><span><a href=\"https:\/\/www.process.st\/checklist\/patient-intake-checklist-for-a-dental-clinic\/\" rel=\"nofollow\"><\/a><\/span><span><a href=\"https:\/\/www.process.st\/checklist\/patient-intake-checklist-for-a-medical-clinic\/\" rel=\"nofollow noopener\" target=\"_blank\">Patient Intake Checklist For A Medical Clinic<\/a><\/span><\/p><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/records-disposal-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Records Disposal Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/employee-discipline-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Discipline Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/performance-review-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Performance Review Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/network-security-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Network Security Management<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/client-data-backup-best-practices\/\" rel=\"nofollow noopener\" target=\"_blank\">Client Data Backup Best Practices<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/computer-maintenance-guide\/\" rel=\"nofollow noopener\" target=\"_blank\">Computer Maintenance Guide<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/it-support-process\/\" rel=\"nofollow noopener\" target=\"_blank\">IT Support Process<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/helpdesk-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Helpdesk Management<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/server-maintenance\/\" rel=\"nofollow noopener\" target=\"_blank\">Server Maintenance<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/server-security\/\" rel=\"nofollow noopener\" target=\"_blank\">Server Security<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/information-security-incident-response\/\" rel=\"nofollow noopener\" target=\"_blank\">Information Security Incident Response<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/sql-server-audit-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">SQL Server Audit Checklist<\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/daily-customer-service-duties\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Daily Customer Service Duties<\/span><\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/customer-service-performance-review\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Customer Service Performance Review<\/span><\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/employee-performance-review-2\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Employee Performance Review<\/span><\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/customer-service-training\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Customer Service Training<\/span><\/a><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/how-to-respond-to-negative-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>How to Respond to Negative Reviews<\/span><\/a><\/span><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/customer-journey-map-template\/\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Journey Map Template<\/a><span><span><\/span><\/span><\/li>\n   <li><span><a href=\"https:\/\/www.process.st\/checklist\/reduce-churn\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Reduce Churn<\/span><\/a><\/span><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: Data is a precious resource for businesses, and, in turn, should be handled preciously. With this records management training checklist, you'll be guided through the steps to ensure customer records are managed correctly, are up-to-date, and are acquiescent with global data-handling laws. A large portion of this record management checklist focuses on data compliance [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":17790,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"\ud83d\uddc3\ufe0f","cover_icon_url":"","tasks_count":"37","template_description":"This records management checklist is for new employees and core staff. New employees needing to learn about records management should run this after joining the team, while core staff should run this every quarter.","template_id":"ouexpmZeECKjMrb9a7VNMw","task_0":"Introduction:","task_slug_0":"introduction","task_1":"Data policies:","task_slug_1":"data-policies","task_2":"Review GDPR guidelines","task_slug_2":"review-gdpr-guidelines","task_3":"Rewrite a summary of GDPR and its rules","task_slug_3":"rewrite-a-summary-of-gdpr-and-its-rules","task_4":"Read your company's data security policies","task_slug_4":"read-your-companys-data-security-policies","task_5":"Write down a summary of your company's data security policies","task_slug_5":"write-down-a-summary-of-your-companys-data-security-policies","task_6":"Learn how to be HIPAA compliant","task_slug_6":"learn-how-to-be-hipaa-compliant","task_7":"Define what HIPAA is and its rules","task_slug_7":"define-what-hipaa-is-and-its-rules","task_8":"Security checks:","task_slug_8":"security-checks","task_9":"Update the CRM software","task_slug_9":"update-the-crm-software","task_10":"Review your computer's health","task_slug_10":"review-your-computers-health","task_11":"Attach a screenshot of completed virus scan","task_slug_11":"attach-a-screenshot-of-completed-virus-scan","task_12":"Use a password manager","task_slug_12":"use-a-password-manager","task_13":"Consider updating the CRM password","task_slug_13":"consider-updating-the-crm-password","task_14":"Record maintenance:","task_slug_14":"record-maintenance","task_15":"Check for correct customer names","task_slug_15":"check-for-correct-customer-names","task_16":"Ensure the customer email addresses are accurate","task_slug_16":"ensure-the-customer-email-addresses-are-accurate","task_17":"Cross-reference customer physical addresses","task_slug_17":"crossreference-customer-physical-addresses","task_18":"Double-check customer billing information","task_slug_18":"doublecheck-customer-billing-information","task_19":"Ensure appropriate customer tagging","task_slug_19":"ensure-appropriate-customer-tagging","task_20":"Examine new customer data","task_slug_20":"examine-new-customer-data","task_21":"Make sure third-party data syncs are working","task_slug_21":"make-sure-thirdparty-data-syncs-are-working","task_22":"Confirm customer notes are being pulled in","task_slug_22":"confirm-customer-notes-are-being-pulled-in","task_23":"Log any issues","task_slug_23":"log-any-issues","task_24":"Forward issues to the appropriate teammate","task_slug_24":"forward-issues-to-the-appropriate-teammate","task_25":"Customer record data compliance:","task_slug_25":"customer-record-data-compliance","task_26":"Check for GDPR data deletion requests","task_slug_26":"check-for-gdpr-data-deletion-requests","task_27":"Fulfill any GDPR data deletion requests","task_slug_27":"fulfill-any-gdpr-data-deletion-requests","task_28":"Evaluate the authorization process","task_slug_28":"evaluate-the-authorization-process","task_29":"Inform manager of authorization non-compliance","task_slug_29":"inform-manager-of-authorization-noncompliance","task_30":"Ensure customer records are HIPAA acquiescent","task_slug_30":"ensure-customer-records-are-hipaa-acquiescent","task_31":"Inform your manager of HIPAA non-compliance","task_slug_31":"inform-your-manager-of-hipaa-noncompliance","task_32":"Going forward:","task_slug_32":"going-forward","task_33":"Log out of the CRM","task_slug_33":"log-out-of-the-crm","task_34":"Set the next record maintenance date","task_slug_34":"set-the-next-record-maintenance-date","task_35":"Sources:","task_slug_35":"sources","task_36":"Related 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