{"id":19688,"date":"2019-08-20T21:17:28","date_gmt":"2019-08-20T21:17:28","guid":{"rendered":"https:\/\/www.process.st\/templates\/it-support-process-5\/"},"modified":"2024-02-29T00:05:08","modified_gmt":"2024-02-29T00:05:08","slug":"it-support-process-5","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/it-support-process-5\/","title":{"rendered":"IT Support Process"},"content":{"rendered":"
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Introduction:<\/h2>\n
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IT support is all too often taken for granted; along with expectations of general expertise come the widely-distributed assumptions that you have memorized the ins-and-outs of each-and-every system under the sun, whilst being magically prepared to resolve any support ticket at the snap of the customer's fingers.<\/p>\n

\"Being a support tech often means being invisible until something goes wrong. Ironically, if you're doing an awesome job... you're less likely to be noticed\"<\/em> - Becky Roberts<\/a><\/p>\n

You're some of the most unsung, seldom helped heroes of the tech world<\/a>, so isn't it about time someone made your job a little easier, rather than harder?<\/p>\n

Thankfully, instead of furiously Googling for the solution or wracking your brain for that elusive solution, this time you can scroll through this checklist and find the answers, whether you're a newbie or a seasoned pro. (That's because we've already done the furious Googling.)<\/p>\n

Without further ado, let's get you started battling buggy systems and quelling user complaints.<\/p>\n<\/p><\/div>\n<\/section>\n

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Preliminary data:<\/h2>\n<\/section>\n
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Select client profile<\/h2>\n
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As a managed service provider, you'll likely be dealing with a variety of customer profiles.<\/p>\n

You can easily navigate case-specific support requirements with conditional logic - just select the profile that matches the support ticket<\/strong> and the relevant tasks will be shown automatically.<\/p>\n<\/p><\/div>\n

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