{"id":19814,"date":"2019-09-12T11:21:06","date_gmt":"2019-09-12T11:21:06","guid":{"rendered":"https:\/\/www.process.st\/templates\/customer-service-manager-job-description-template\/"},"modified":"2024-02-29T00:09:36","modified_gmt":"2024-02-29T00:09:36","slug":"customer-service-manager-job-description-template","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/customer-service-manager-job-description-template\/","title":{"rendered":"Customer Service Manager Job Description Template"},"content":{"rendered":"<section id=\"introduction\">\n<h2>Introduction<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mmFVeKsXctSf4-NL8Z9FZw.png\" alt=\"Introduction\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mmFVeKsXctSf4-NL8Z9FZw.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><span style=\"color: #1c1e29;\">Creating a job description to advertise a new vacancy requires research, speaking to managers and more. If you have never created a job posting before you may get lost in the process.<\/span><\/p>\n<p><span style=\"color: #1c1e29;\">That's why <\/span><a href=\"https:\/\/www.process.st\/\" rel=\"nofollow noopener\" target=\"_blank\">Process Street<\/a><span style=\"color: #1c1e29;\"> has created this Customer Service Manager Job Description Template, to help you create your customer service manager job description.<\/span><\/p>\n<p><a href=\"https:\/\/www.totaljobs.com\/advice\/customer-service-manager-job-description\" rel=\"nofollow noopener\" target=\"_blank\">Customer service managers<\/a> are important in motivating your customer service representative team, ensuring that they give the best customer service.<\/p>\n<p>Customer service managers need to know your service or product inside out to be able to provide advice to your customer service team and customers.<\/p>\n<p><a href=\"https:\/\/www.forbes.com\/sites\/forbesagencycouncil\/2017\/10\/24\/why-is-customer-relationship-management-so-important\/#23bebd9b7dac\" rel=\"nofollow noopener\" target=\"_blank\">With good customer service management<\/a>, your interactions with current and potential customers will build strong, lasting relationships. Such relationships help create loyal customers and act to retain these customers.<\/p>\n<p>To provide excellent customer service management, you need to hire the best customer service manager candidates. Use t<span style=\"color: #1c1e29;\">his template, to get the best customer service manager candidates applying!<br \/><\/span><\/p>\n<p><span style=\"color: #1c1e29;\"> Before you begin this template, take the time to consider the <\/span><a href=\"https:\/\/customersthatstick.com\/blog\/5-qualities-of-great-customer-service-managers\/\" rel=\"nofollow noopener\" target=\"_blank\">below skills<\/a><span style=\"color: #1c1e29;\"> which make a good customer service manager. <\/span><\/p>\n<ol>\n<li>Customer-Centric attitude<\/li>\n<li>Powerful communicator<\/li>\n<li>Empathy to burn<\/li>\n<li>Master of priorities<\/li>\n<li>Motivator<\/li>\n<\/ol><\/div>\n<\/section>\n<section id=\"preparation\">\n<h2>Preparation:<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/rqGBivk_D9X_QIjS40VN_w.jpg\" alt=\"Preparation:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/rqGBivk_D9X_QIjS40VN_w.jpg\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<\/section>\n<section id=\"record-details\">\n<h2>Record details<\/h2>\n<div class=\"text-content\">\n<p><strong>Record the details<\/strong> of&nbsp;your business that is hiring. Do this by using the form fields below<strong>.<\/strong><\/p>\n<p>Your job title may not be 'customer service manager' word for word. You can alter the job title to suit your unique position.<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Job Title <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Business Name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Initial Job Details <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"gather-job-information\">\n<h2>Gather job information<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mxWEAeB4a5qOYk1xXodCbg.png\" alt=\"Gather job information\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mxWEAeB4a5qOYk1xXodCbg.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>You will <strong>need to find out<\/strong> information regarding the customer service manager job role. You will have to speak to the relevant department\/department manager and <strong>gather the information you need to post the job<\/strong>. Use the sub-checklist and form fields below to record everything you need.<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Location of the job\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Salary and benefits included\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Examples of projects they will carry out\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      A summary of the job\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Job Location <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Salary And Benefits <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Projects That Will be Carried Out <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Give A Summary Of The Job <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"read-an-example-job-description\">\n<h2>Read an example job description<\/h2>\n<div class=\"text-content\">\n<p>Have a look at the below customer service manager job description example. This will give you a rough idea of&nbsp;<strong>what you are aiming to create<\/strong>.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><strong>Title:<\/strong> Customer Service Manager<br \/><strong>Department:<\/strong> Customer Service<br \/><strong>Reporting to:<\/strong> Managing Director<\/p>\n<p><strong>Objectives:<\/strong><\/p>\n<p>GO 4 Schools is an online, mission-critical system that is transforming the way schools across the<br \/>country collect, manage and analyze their information. The Customer Service Manager will be<br \/>responsible for managing and developing the growing GO 4 Schools\u2019 Customer Service Department, which currently consists of a technical support team of five plus three customer service representatives.<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<p><strong>Customer Satisfaction:<\/strong><\/p>\n<p>Principally responsible for customer satisfaction with the GO 4 Schools pre- and post-sales<br \/>service and support offerings to ensure a smooth initial implementation of the system by<br \/>customers and excellent after-sales care.<br \/>Development and coordination of the delivery of customer service reviews (\u2018health checks\u2019) to<br \/>support the customer\u2019s use of the service and to improve their efficiency and supportability.<\/p>\n<ul>\n<li>Development, monitoring, and reporting on KPIs related to service delivery and customer<br \/>satisfaction.<\/li>\n<li>Understand the customer\u2019s business practices\/procedures, business drivers and culture.<\/li>\n<li>Supporting renewals and upselling through proactive communications regarding the GO 4<br \/>Schools service, support, and strategic product plans.<\/li>\n<li>Acts as a trusted advisor to customers through a consultative sales approach to understand their needs, issues, and strategies and to identify opportunities for upselling.&nbsp;<\/li>\n<li>Manage customer escalations and requests to ensure efficient resolution by collaborating with technical support, operations, and software development teams.<\/li>\n<li>Ensure compliance with contractual Service Level Agreement (SLA), which covers service<br \/>performance, and responsiveness of technical support.<\/li>\n<li>Review service delivery failures and produce incident reports when required.<\/li>\n<\/ul>\n<p>Contribute to the evolution of the SLA so that customers understand what they will be held accountable for in the customer relationship.<\/p>\n<p><strong>Leadership, management, and business improvement:<\/strong><\/p>\n<ul>\n<li>Overseeing the day-to-day operation of the Customer Service Department.<\/li>\n<li>Monitoring and evaluating the performance of the Customer Services Department and<br \/>increasing the effectiveness and efficiency of the department by driving continual process<br \/>improvements to achieve business goals and maximize customer service.<\/li>\n<li>Short\/mid-term capacity planning for the annual cycle of work, ensuring appropriate levels of resources are available within the teams to sustain excellent levels of service to clients.<\/li>\n<li>Understanding strategic business objectives to contribute to long-term planning, with a specific focus on the Customer Service function.<\/li>\n<li>Maintain an intimate understanding of the GO 4 Schools service and support capabilities and contribute to its ongoing development in response to customer needs.<\/li>\n<li>Ensure continued alignment of the Customer Service Department with the objectives of the company<\/li>\n<\/ul>\n<p><strong>Staff training and development<\/strong><br \/><strong>Person specification\/job skills<\/strong><\/p>\n<p><strong>Personal attributes<\/strong><\/p>\n<ul>\n<li>Excellent organizational skills<\/li>\n<li>Excellent written communication skills<\/li>\n<li>Confident communicator<\/li>\n<li>High level of accuracy and attention to detail<\/li>\n<li>Numerate<\/li>\n<li>Good working knowledge of Microsoft packages and CRM systems.<\/li>\n<li>Management skills<\/li>\n<li>Democratic management style<\/li>\n<li>Experience of managing a busy customer service team<\/li>\n<li>Experience of training, developing and mentoring new staff<\/li>\n<li>Experience of developing and refining processes to improve efficiency and the experience of customers<\/li>\n<li>Proven ability to develop, collect and monitor appropriate KPIs to drive improvements in<br \/>customer service and to support resource planning<\/li>\n<li>Proven ability to prioritize your own and team workloads to meet customers\u2019 requirements<\/li>\n<li>The ideal candidate will also have appropriate professional qualifications.<\/li>\n<\/ul>\n<p><strong>Customer service skills<\/strong><\/p>\n<ul>\n<li>The successful applicant will have a background in delivering excellent customer service as well as management of a customer service team.<\/li>\n<li>Proven ability to develop excellent product knowledge in the software sector<\/li>\n<li>Proven ability to build and maintain good customer relationships<\/li>\n<li>Exceptional customer service skills<\/li>\n<li>Excellent telephone manner: patient, friendly and professional<\/li>\n<li>Ability to work diplomatically and empathically with all customers<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"writing-the-job-description\">\n<h2>Writing The Job Description:<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/uWzYtKoOPt_8kzvydoZL7w.jpg\" alt=\"Writing The Job Description:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/uWzYtKoOPt_8kzvydoZL7w.jpg\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<\/section>\n<section id=\"decide-the-position-title\">\n<h2>Decide the position title<\/h2>\n<div class=\"text-content\">\n<p>The first thing that catches a candidate's eye when they are <strong>job hunting<\/strong> is the <strong>job title<\/strong>. This will give them a rough idea of what the customer service manager position <strong>responsibilities<\/strong> will include and if they are able to fill it. Make sure that the <strong>title includes what the job will be, <\/strong>so in this case; a customer service manager role should include 'customer service manager' in the title.<\/p>\n<p>Use the sub-checklist and form field below<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Accurately describe nature of job\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Is free of gender or age implications\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      It is self explanatory for recruitment purposes\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      It does not exaggerate importance of the role\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Job Title Final <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"jot-down-responsibilities\">\n<h2>Jot down responsibilities<\/h2>\n<div class=\"text-content\">\n<p>The job description should contain a <strong>list<\/strong> of the <strong>duties<\/strong> and <strong>responsibilities<\/strong> associated with the customer service manager role. You can also include how long each task should take.&nbsp;The list of duties and responsibilities will vary in length, but as a rule, should be as <strong>short as possible<\/strong>, otherwise, the document becomes an operational manual, not a job description.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Responsibilities Of The Job <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-info\"><a href=\"https:\/\/www.prospects.ac.uk\/job-profiles\/customer-service-manager\" rel=\"nofollow noopener\" target=\"_blank\">Responsibilities of customer service managers<\/a> vary depending on the size and type of the company. Responsibilities can include the following:<\/p>\n<ol>\n<li>\n<p class=\"style-info\">Providing help to the customers using the organization's products or services<\/p>\n<\/li>\n<li>\n<p class=\"style-info\">Communicating with customers using the telephone, email, letter, and face-to-face<\/p>\n<\/li>\n<li>\n<p class=\"style-info\">Issuing refunds or compensation to customers<\/p>\n<\/li>\n<li>\n<p class=\"style-info\">Writing reports analyzing the customer service that your organization provides<\/p>\n<\/li>\n<li>\n<p class=\"style-info\">Meeting with other managers to discuss possible improvements<\/p>\n<\/li>\n<li>\n<p class=\"style-info\">Keeping ahead of developments in customer service<\/p>\n<\/li>\n<li>\n<p class=\"style-info\">Training staff to deliver a high standard of customer service<\/p>\n<\/li>\n<li>\n<p class=\"style-info\">Analyzing statistics or other data to determine the level of customer service your organization is providing<\/p>\n<\/li>\n<\/ol><\/div>\n<\/section>\n<section id=\"required-qualifications\">\n<h2>Required qualifications<\/h2>\n<div class=\"text-content\">\n<p>Once a candidate&nbsp;clicks on the <strong>job description<\/strong>, they will need to know if they are able to qualify academically or with work experience. <strong>Jotting down the needed qualifications<\/strong> for the job will ensure the candidate is able to know if they are able to apply for the role.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Qualifications Required <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"highlight-hierarchy-structure\">\n<h2>Highlight hierarchy structure<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mbklxICPXqHfrZ5eDbZOLw.jpg\" alt=\"Highlight hierarchy structure\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mbklxICPXqHfrZ5eDbZOLw.jpg\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Reporting lines&nbsp;<strong>clarify<\/strong>&nbsp;the&nbsp;<strong>responsibilities<\/strong>&nbsp;of the position by showing who the candidate reports to and who reports to them. This is important, not only in relation to&nbsp;<strong>compliance issues<\/strong>&nbsp;but also to give the candidate a&nbsp;look into the structure of the organization and how the position they are applying to fits into it.<\/p>\n<p>You can detail how the candidate will fit in your companies hierarchical structure using the long-text form field below.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Detail who the candidate will be reporting to <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"include-term-of-employment\">\n<h2>Include term of employment<\/h2>\n<div class=\"text-content\">\n<p>The term of employment can be an <strong>important<\/strong> piece of <strong>information<\/strong> for candidates as they want to know if they will be hired on a <strong>short-term<\/strong> basis or <strong>long-term<\/strong> basis and if they will need to be looking for another job in the near future.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Length Of Job <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"choose-salary\">\n<h2>Choose salary<\/h2>\n<div class=\"text-content\">\n<p>Instead of assigning a particular salary to the position, work out a <strong>salary range<\/strong> to include in the <strong>job description<\/strong> that is competitive with similar positions in other organizations and allows for variations in education and experience.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Salary <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-info\">The <a href=\"https:\/\/nationalcareers.service.gov.uk\/job-profiles\/customer-services-manager\" rel=\"nofollow noopener\" target=\"_blank\">average salary<\/a> for a customer service manager is <a href=\"https:\/\/www.salary.com\/research\/salary\/benchmark\/customer-service-manager-salary\" rel=\"nofollow noopener\" target=\"_blank\">$92,161<\/a><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"posting-the-job-description\">\n<h2>Posting The Job Description:<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/sCdfPmLb_QbC0fz5NK5Ipg.jpg\" alt=\"Posting The Job Description:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/sCdfPmLb_QbC0fz5NK5Ipg.jpg\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<\/section>\n<section id=\"preparing-for-posting\">\n<h2>Preparing for posting<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/uGbbc8Jatk4a_yPclsREuw.png\" alt=\"Preparing for posting\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/uGbbc8Jatk4a_yPclsREuw.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Once you have the post written <strong>you will need to get it prepared for posting<\/strong>. Find out how many candidates <strong>minimum<\/strong> you need, when the posting will <strong>close<\/strong> and if there is any further <strong>important information<\/strong> you need.<\/p>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Job Post Date <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Minimum Amount Of Candidates <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Further Information Needed <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-info\"><a href=\"https:\/\/business.linkedin.com\/talent-solutions\/blog\/job-descriptions\/2018\/new-job-post-stats\" rel=\"nofollow noopener\" target=\"_blank\">More than half of all<\/a> applicants apply to jobs early in the week.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"job-description-review\">\n<h2>Job description review<\/h2>\n<div class=\"text-content\">\n<h4 style=\"text-align: center;\">Job Description Review<\/h4>\n<\/p>\n<p style=\"text-align: center;\"><strong>Job title: <\/strong>{{form.Job_Title_Final}} <\/p>\n<p style=\"text-align: center;\"><strong>Job location:<\/strong> {{form.Job_Location}}<\/p>\n<p style=\"text-align: center;\"><strong>Projects:<\/strong>&nbsp;{{form.Projects_That_Will_be_Carried_Out}}<\/p>\n<p style=\"text-align: center;\"><strong>Job summary:<\/strong>&nbsp;{{form.Give_A_Summary_Of_The_Job}}<\/p>\n<p style=\"text-align: center;\"><strong>Job responsibilities:<\/strong>&nbsp;{{form.Responsibilities_Of_The_Job}}<\/p>\n<p style=\"text-align: center;\"><strong>Required qualifications:<\/strong>&nbsp;{{form.Qualifications_Required}}<\/p>\n<p style=\"text-align: center;\"><strong>Salary:<\/strong>&nbsp;{{form.Salary_And_Benefits}}<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>You can <strong>review your job description<\/strong> and approve if you are happy with it. This is a <strong>stop task<\/strong>, meaning you are unable to move forward with the job description template until you are happy with the job description and it has been approved.<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Job description approval\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Job description approval date <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Job description approved by (enter full name) <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-info\">Shorter job descriptions receive<a href=\"https:\/\/business.linkedin.com\/talent-solutions\/blog\/job-descriptions\/2018\/new-job-post-stats\" rel=\"nofollow noopener\" target=\"_blank\"> 8.4%<\/a> more applicants per view.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"choose-where-to-post-your-job-description\">\n<h2>Choose where to post your job description<\/h2>\n<div class=\"text-content\">\n<p>Once your job description has been approved, the <strong>next step is to choose where you would like to post this job description.<\/strong> You can make a list for where this job description will be posted using the long text form field provided.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Where would you like to post the job description? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-info\">There are some good websites out there to list your job description on. Provided below are&nbsp; some useful <a href=\"https:\/\/www.thebalancecareers.com\/top-best-job-websites-2064080\" rel=\"nofollow noopener\" target=\"_blank\">links<\/a> to help you decide where to post your job description:<\/p>\n<ol>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/www.indeed.co.uk\/?r=us\" rel=\"nofollow noopener\" target=\"_blank\">Indeed<\/a><\/p>\n<\/li>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/www.careerbuilder.com\/\" rel=\"nofollow noopener\" target=\"_blank\">careerbuilder<\/a><\/p>\n<\/li>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/www.dice.com\/\" rel=\"nofollow noopener\" target=\"_blank\">dice.com<\/a><\/p>\n<\/li>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/www.glassdoor.co.uk\/index.htm?countryRedirect=true\" rel=\"nofollow noopener\" target=\"_blank\">glassdoor.co.uk<\/a><\/p>\n<\/li>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/www.thebalancecareers.com\/google-for-jobs-4140171\" rel=\"nofollow noopener\" target=\"_blank\">Google For Jobs<\/a><\/p>\n<\/li>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/www.idealist.org\/en\/\" rel=\"nofollow noopener\" target=\"_blank\">idealist<\/a><\/p>\n<\/li>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/www.linkedin.com\/?src=aff-lilpar&amp;veh=aff_src.aff-lilpar_c.partners_pkw.10078_plc.Skimbit%20Ltd._pcrid.449670_learning&amp;trk=aff_src.aff-lilpar_c.partners_pkw.10078_plc.Skimbit%20Ltd._pcrid.449670_learning&amp;clickid=SGgQYiRuOxyJTEhwUx0Mo3EzUklXaIT2iXVrTQ0&amp;irgwc=1\" rel=\"nofollow noopener\" target=\"_blank\">LinkedIn<\/a><\/p>\n<\/li>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/linkup.com\/\" rel=\"nofollow noopener\" target=\"_blank\">linkup<\/a><\/p>\n<\/li>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/hiring.monster.com\/order20?Wt.mc_n=mktal_emp_rk_save33_eja\" rel=\"nofollow noopener\" target=\"_blank\">Monster<\/a><\/p>\n<\/li>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/us.jobs\/\" rel=\"nofollow noopener\" target=\"_blank\">US.jobs<\/a><\/p>\n<\/li>\n<li>\n<p class=\"style-info\"><a href=\"https:\/\/www.thebalancecareers.com\/top-niche-job-sites-2061866\" rel=\"nofollow noopener\" target=\"_blank\">Specialty niche job sites<\/a><\/p>\n<\/li>\n<\/ol><\/div>\n<\/section>\n<section id=\"post-the-job-description\">\n<h2>Post the job description<\/h2>\n<div class=\"text-content\">\n<p>Finally,&nbsp;<strong>the last thing you have to do is post the customer manager job description<\/strong>&nbsp;you have created and wait for those skilled candidates to start applying!&nbsp;<\/p>\n<p>Check our&nbsp;<a href=\"https:\/\/www.process.st\/templates\/human-resources-pre-employment-screening\/\" rel=\"nofollow noopener\" target=\"_blank\">Human Resources Pre Employment Screening<\/a>&nbsp;and learn how to screen candidates appropriately. &nbsp;<\/p>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Date Of Job Posting <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"sources\">\n<h2>Sources:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"http:\/\/www.businessknowhow.com\/\" rel=\"nofollow noopener\" target=\"_blank\">BusinessKnowHow<\/a> -&nbsp;<a href=\"https:\/\/app.process.st\/checklists\/nBPjk4Bk0BtbvHvJC4hK_A\/tasks\/Support example job description\" rel=\"nofollow noopener\" target=\"_self\">Job Description<\/a>&nbsp;<\/li>\n<li><a href=\"http:\/\/recruitloop.com\/\" rel=\"nofollow noopener\" target=\"_blank\">RecruitLoop<\/a> -&nbsp;<a href=\"http:\/\/recruitloop.com\/blog\/how-to-write-a-job-description\/\" rel=\"nofollow noopener\" target=\"_blank\">How to Write a Job Description<\/a>&nbsp;<\/li>\n<li><a href=\"http:\/\/www.michaelpage.co.uk\/\" rel=\"nofollow noopener\" target=\"_blank\">Michael Page<\/a> -&nbsp;<a href=\"http:\/\/www.michaelpage.co.uk\/employer-centre\/attraction-and-recruitment-advice\/how-to-write-an-effective-job-description\" rel=\"nofollow noopener\" target=\"_blank\">How to Write an Effective Job Description <\/a>&nbsp;<\/li>\n<li><a href=\"http:\/\/www.monster.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Monster<\/a> - &nbsp;<a href=\"http:\/\/hiring.monster.com\/hr\/hr-best-practices\/recruiting-hiring-advice\/job-descriptions\/sample-job-descriptions.aspx\" rel=\"nofollow noopener\" target=\"_blank\">Sample Job Descriptions<\/a>&nbsp;<a href=\"https:\/\/www.nhl.com\/coyotes\/\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><\/li>\n<li><a href=\"http:\/\/www.ucdenver.edu\/pages\/ucdwelcomepage.aspx\" rel=\"nofollow noopener\" target=\"_blank\">UcDenver<\/a> -&nbsp;<a href=\"http:\/\/www.ucdenver.edu\/life\/services\/ExperientialLearning\/foremployers\/Documents\/Sample%20Job%20Description.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Sample Job Description for employers<\/a>&nbsp;<\/li>\n<li><a href=\"https:\/\/www.careers.govt.nz\/\" rel=\"nofollow noopener\" target=\"_blank\">GovtNZ<\/a> -&nbsp;<a href=\"https:\/\/www.careers.govt.nz\/assets\/pages\/docs\/employer-support-example-job-description.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Employer Support Job Description<\/a><\/li>\n<li><a href=\"https:\/\/www.marsdd.com\" rel=\"nofollow noopener\" target=\"_blank\">Marsdd<\/a> -&nbsp;<a href=\"https:\/\/www.marsdd.com\/wp-content\/uploads\/2014\/07\/Job-description-template.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Job Description Template<\/a>&nbsp;<\/li>\n<li><a href=\"https:\/\/www.totaljobs.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Total Jobs<\/a> - <a href=\"https:\/\/www.totaljobs.com\/advice\/customer-service-manager-job-description\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Manager Job Description<\/a><\/li>\n<li><a href=\"https:\/\/www.forbes.com\/#3181a89a2254\" rel=\"nofollow noopener\" target=\"_blank\">Forbes<\/a> - <a href=\"https:\/\/www.forbes.com\/sites\/forbesagencycouncil\/2017\/10\/24\/why-is-customer-relationship-management-so-important\/#23bebd9b7dac\" rel=\"nofollow noopener\" target=\"_blank\">Why Is Customer Relationship Management So Important?<\/a><\/li>\n<li><a href=\"https:\/\/www.salary.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Salary.com<\/a>&nbsp;- <a href=\"https:\/\/www.salary.com\/research\/salary\/benchmark\/customer-service-manager-salary\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Manager Salary in the United States<\/a><\/li>\n<li><a href=\"https:\/\/customersthatstick.com\/\" rel=\"nofollow noopener\" target=\"_blank\">CTS<\/a> - <a href=\"https:\/\/customersthatstick.com\/blog\/5-qualities-of-great-customer-service-managers\/\" rel=\"nofollow noopener\" target=\"_blank\">5 Qualitied Of Great Customer Service Managers<\/a><\/li>\n<li><a href=\"https:\/\/www.go4schools.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Go4schools<\/a> - <a href=\"https:\/\/www.go4schools.com\/documents\/Customer%20Service%20Manager.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Management<\/a><\/li>\n<li><a href=\"https:\/\/nationalcareersservice.direct.gov.uk\/\" rel=\"nofollow noopener\" target=\"_blank\">National Careers Service<\/a> - <a href=\"https:\/\/nationalcareers.service.gov.uk\/job-profiles\/customer-services-manager\" rel=\"nofollow noopener\" target=\"_blank\">Customer Services Manager<\/a><\/li>\n<li><a href=\"https:\/\/www.prospects.ac.uk\/\" rel=\"nofollow noopener\" target=\"_blank\">Prospects<\/a> - <a href=\"https:\/\/www.prospects.ac.uk\/job-profiles\/customer-service-manager\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Manager<\/a><\/li>\n<li><a href=\"https:\/\/www.thebalancecareers.com\/\" rel=\"nofollow noopener\" target=\"_blank\">thebalancecareers<\/a> - <a href=\"https:\/\/www.thebalancecareers.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Top 10 Best Websites For Jobs <\/a><\/li>\n<li><a href=\"https:\/\/business.linkedin.com\/talent-solutions\/blog\" rel=\"nofollow noopener\" target=\"_blank\">LinkedIn<\/a> - <a href=\"https:\/\/business.linkedin.com\/talent-solutions\/blog\/job-descriptions\/2018\/new-job-post-stats\" rel=\"nofollow noopener\" target=\"_blank\">4 New Job Post Stats That Will Help You Attract Candidates<\/a><\/li>\n<li><a href=\"https:\/\/business.linkedin.com\/talent-solutions\/blog\" rel=\"nofollow noopener\" target=\"_blank\">LinkedIn<\/a> - <a href=\"https:\/\/business.linkedin.com\/talent-solutions\/blog\/job-descriptions\/2018\/new-job-post-stats\" rel=\"nofollow noopener\" target=\"_blank\">4 New Job Post Stats That Will Help You Attract Candidates<\/a><\/li>\n<li><a href=\"https:\/\/pixabay.com\/illustrations\/multi-tasking-efficiency-manager-2840792\/\" rel=\"nofollow noopener\" target=\"_blank\">Image<\/a> - <a href=\"https:\/\/pixabay.com\/users\/mohamed_hassan-5229782\/\" rel=\"nofollow noopener\" target=\"_blank\">Mohamed Hassan<\/a>, re-sized<\/li>\n<li><a href=\"https:\/\/pixabay.com\/photos\/writing-write-person-paperwork-828911\/\" rel=\"nofollow noopener\" target=\"_blank\">Image<\/a> - <a href=\"https:\/\/pixabay.com\/users\/free-photos-242387\/\" rel=\"nofollow noopener\" target=\"_blank\">free photos<\/a>, re-sized<\/li>\n<li><a href=\"https:\/\/pixabay.com\/photos\/facebook-post-posts-comments-web-3961465\/\" rel=\"nofollow noopener\" target=\"_blank\">Image<\/a> - <a href=\"https:\/\/pixabay.com\/users\/kaufdex-2137215\/\" rel=\"nofollow noopener\" target=\"_blank\">Kaufdex<\/a>, re-sized<\/li>\n<li><a href=\"https:\/\/pixabay.com\/photos\/bulletin-board-laptop-computer-3233653\/\" rel=\"nofollow noopener\" target=\"_blank\">Image<\/a> - <a href=\"https:\/\/pixabay.com\/users\/geralt-9301\/\" rel=\"nofollow noopener\" target=\"_blank\">geralt<\/a>, re-sized<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"relevant-checklists\">\n<h2>Relevant Checklists:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-background-check\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Background Check<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-relations\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Relations<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/performance-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Performance Management<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/performance-review-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Performance Review Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/recruitment-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Recruitment Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/how-to-streamline-the-hiring-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Ari Meisel's How to Streamline the Hiring Process Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/diversity-hiring\/\" rel=\"nofollow noopener\" target=\"_blank\">Diversity Checklist Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/diversity-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Diversity Management Monthly Audit<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/diversity-questions\/\" rel=\"nofollow noopener\" target=\"_blank\">Diversity Questions Survey<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/diversity-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Diversity Training Process<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#copywriter\" rel=\"nofollow noopener\" target=\"_self\">Copywriter Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#customermanager\" rel=\"nofollow noopener\" target=\"_self\">Customer Service Manager Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#customerrep\" rel=\"nofollow noopener\" target=\"_self\">Customer Service Representative Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#editor\" rel=\"nofollow noopener\" target=\"_self\">Editor Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#graphic\" rel=\"nofollow noopener\" target=\"_self\">Graphic Designer Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#HR\" rel=\"nofollow noopener\" target=\"_self\">HR Manager Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#IT\" rel=\"nofollow noopener\" target=\"_self\">IT Manager Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#marketing\" rel=\"nofollow noopener\" target=\"_self\">Marketing Manager Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#receptionist\" rel=\"nofollow noopener\" target=\"_self\">Receptionist Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#sales\" rel=\"nofollow noopener\" target=\"_self\">Sales Manager Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#software\" rel=\"nofollow noopener\" target=\"_self\">Software Developer Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#web\" rel=\"nofollow noopener\" target=\"_self\">Web Designer Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/app.process.st\/#webdev\" rel=\"nofollow noopener\" target=\"_self\">Web Developer Job Description Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/accountant-job-description-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Accountant Job Description Template<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Creating a job description to advertise a new vacancy requires research, speaking to managers and more. If you have never created a job posting before you may get lost in the process. That's why Process Street has created this Customer Service Manager Job Description Template, to help you create your customer service manager job [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":19815,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"19","template_description":"Run this checklist when you need to write a killer job description for onboarding a customer service manager.","template_id":"iy0dno4mZugD6q98YjBGJA","task_0":"Introduction","task_slug_0":"introduction","task_1":"Preparation:","task_slug_1":"preparation","task_2":"Record details","task_slug_2":"record-details","task_3":"Gather job information","task_slug_3":"gather-job-information","task_4":"Read an example job description","task_slug_4":"read-an-example-job-description","task_5":"Writing The Job 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