{"id":21559,"date":"2020-02-07T12:50:32","date_gmt":"2020-02-07T12:50:32","guid":{"rendered":"https:\/\/www.process.st\/templates\/patient-satisfaction-survey-checklist\/"},"modified":"2024-02-29T01:20:46","modified_gmt":"2024-02-29T01:20:46","slug":"patient-satisfaction-survey-checklist","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/patient-satisfaction-survey-checklist\/","title":{"rendered":"Patient Satisfaction Survey Checklist"},"content":{"rendered":"<section id=\"introduction\">\n<h2>Introduction:<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tYtF1C_A15F8S1lrQXpMDA.png\" alt=\"Introduction:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tYtF1C_A15F8S1lrQXpMDA.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>It is becoming <strong>increasingly apparent<\/strong> in the healthcare industry that the patient experience and overall <strong>patient satisfaction is an important metric<\/strong> that <strong>directly impacts patient recovery<\/strong> and provides significant opportunities to <strong>optimize internal processes.<\/strong><\/p>\n<p class=\"style-blockquote\">High patient satisfaction scores usually result in higher reimbursement payments from the Centers for Medicare &amp; Medicaid Services (CMS), better patient retention rates, and the assurance for hospital staff that they fostered a positive experience for patients. - <a href=\"https:\/\/patientengagementhit.com\/features\/how-hospitals-can-raise-patient-satisfaction-cahps-scores\" rel=\"nofollow noopener\" target=\"_blank\">xtelligent MEDIA<\/a><\/p>\n<p>In fact, a <a href=\"http:\/\/solutions.vocera.com\/2016CXOReportTY.html?aliId=11011404\" rel=\"nofollow noopener\" target=\"_blank\">recent report from Vocera<\/a> showed that <strong>patient satisfaction is the top-ranked priority at healthcare organizations<\/strong>, and that <strong>64 percent of organizations<\/strong> value patient experience leaders the same as they value patient safety and clinical workflow leaders.<\/p>\n<p>This checklist provides a <strong>simple and effective way to collect important feedback<\/strong> from patients as it related to the care they received or are currently receiving at your facility.<\/p>\n<p>Responses to the following questions will provide<strong> actionable insight<\/strong> into how patients are feeling about their treatment, and what can be done to deliver a more satisfying experience in the future.<\/p>\n<p>Its all about continuously optimizing processes to deliver the best care possible!<\/p>\n<p>In case you're wondering what <a href=\"https:\/\/www.process.st\/\" rel=\"nofollow noopener\" target=\"_blank\">Process Street<\/a> is all about...<\/p>\n<p>Process Street is <strong>superpowered checklists<\/strong>. By using our software to document your processes, you are instantly creating an actionable workflow in which tasks can be assigned to team members, automated, and monitored in real-time to ensure they are being executed as intended, each and every time.<\/p>\n<p>The point is to <strong>minimize human error, increase accountability<\/strong>, and <strong>provide employees with all of the tools and information necessary<\/strong> to complete their tasks as effectively as possible.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"record-basic-details\">\n<h2>Record basic details<\/h2>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Patient name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Department\/unit <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Name of employee conducting the survey <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Date of survey <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"questionnaire\">\n<h2>Questionnaire:<\/h2>\n<\/section>\n<section id=\"doctors-are-clear-when-explaining-the-reason-for-medical-tests\">\n<h2>Doctors are clear when explaining the reason for medical tests<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Doctors are clear when explaining the reason for medical tests <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"my-doctors-office-has-everything-needed-to-provide-complete-medical-care\">\n<h2>My doctor's office has everything needed to provide complete medical care<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> I think my doctor's office has everything needed to provide complete medical care <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"the-medical-care-i-have-been-receiving-is-just-about-perfect\">\n<h2>The medical care I have been receiving is just about perfect<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> The medical care I have been receiving is just about perfect <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"doctors-do-not-make-me-wonder-if-their-diagnosis-is-correct\">\n<h2>Doctors do not make me wonder if their diagnosis is correct<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Doctors do not make me wonder if their diagnosis is correct <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"i-feel-confident-that-i-can-get-the-medical-care-i-need-without-being-set-back-financially\">\n<h2>I feel confident that I can get the medical care I need without being set back financially<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> I feel confident that I can get the medical care I need without being set back financially <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"i-do-not-have-to-pay-more-than-i-can-afford-for-my-medical-care\">\n<h2>I do not have to pay more than I can afford for my medical care<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> I do not have to pay more than I can afford for my medical care <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"i-have-easy-access-to-the-medical-specialists-i-need\">\n<h2>I have easy access to the medical specialists I need<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> I have easy access to the medical specialists I need <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"where-i-get-medical-care-people-do-not-have-to-wait-too-long-for-emergency-treatment\">\n<h2>Where I get medical care, people do not have to wait too long for emergency treatment<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Where I get medical care, people do not have to wait too long for emergency treatment <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"my-doctors-treat-me-in-a-very-friendly-and-courteous-manner\">\n<h2>My doctors treat me in a very friendly and courteous manner<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> My doctors treat me in a very friendly and courteous manner <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"those-who-provide-my-medical-care-show-patience-and-respect\">\n<h2>Those who provide my medical care show patience and respect<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Those who provide my medical care show patience and respect <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"doctors-do-not-ignore-what-i-tell-them\">\n<h2>Doctors do not ignore what I tell them<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Doctors do not ignore what I tell them <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"i-trust-the-ability-of-the-doctors-who-treat-me\">\n<h2>I trust the ability of the doctors who treat me<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> I trust the ability of the doctors who treat me <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"its-easy-to-get-an-appointment-for-medical-care-right-away\">\n<h2>It's easy to get an appointment for medical care right away<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> It's easy to get an appointment for medical care right away <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"i-am-satisfied-with-the-medical-care-i-receive\">\n<h2>I am satisfied with the medical care I receive<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> I am satisfied with the medical care I receive <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"i-am-able-to-get-medical-care-whenever-i-need-it\">\n<h2>I am able to get medical care whenever I need it<\/h2>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> I am able to get medical care whenever I need it <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"final-thoughts\">\n<h2>Final thoughts:<\/h2>\n<\/section>\n<section id=\"disclose-any-additional-comments-from-the-patient\">\n<h2>Disclose any additional comments from the patient<\/h2>\n<div class=\"text-content\">\n<p>If there are any <strong>additional comments\/general thoughts<\/strong> that the patient would like to leave, note them down in the section below.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Additional comments\/thoughts from the patient <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"sources\">\n<h2>Sources:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/catalyst.nejm.org\/doi\/full\/10.1056\/CAT.18.0288\" rel=\"nofollow noopener\" target=\"_blank\">NEJM Group - Patient Satisfaction Surveys<\/a><\/li>\n<li><a href=\"https:\/\/www.qminder.com\/importance-patient-satisfaction\/\" rel=\"nofollow noopener\" target=\"_blank\">Qminder - The Importance of Patient Satisfaction&nbsp;<\/a><\/li>\n<li><a href=\"https:\/\/safetyculture.com\/checklists\/patient-satisfaction-survey\/\" rel=\"nofollow noopener\" target=\"_blank\">Safety Culture - Patient Satisfaction Survey Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.nbrii.com\/patient-survey-questions-template\/\" rel=\"nofollow noopener\" target=\"_blank\">National Business Research Insititute - Patient Survey Questions<\/a><\/li>\n<li><a href=\"http:\/\/www.ppahs.org\/2013\/03\/5-benefits-of-adopting-patient-safety-checklists\/\" rel=\"nofollow noopener\" target=\"_blank\">Physician-Patient Alliance for Health &amp; Safety - 5 Benefits of Adopting Patient Survey Checklists<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"related-checklists\">\n<h2>Related checklists:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/home-visit-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Home Visit Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/terminal-room-cleaning-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Terminal Room Cleaning Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/hospital-housekeeping-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Hospital Housekeeping Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/mental-health-risk-assessment-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Mental Health Risk Assessment Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/hipaa-compliance-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">HIPAA Compliance Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/hospital-safety-inspection-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Hospital Safety Inspection Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/who-surgical-safety-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">WHO Surgical Safety Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/general-infection-control-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">General Infection Control Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/patient-intake-checklist-for-a-medical-clinic\/\" rel=\"nofollow noopener\" target=\"_blank\">Patient Intake Checklist for a Medical Clinic<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/electrical-inspection-checklist-hospitals-and-health-care\/\" rel=\"nofollow noopener\" target=\"_blank\">Electrical Inspection Checklist for Hospitals<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: It is becoming increasingly apparent in the healthcare industry that the patient experience and overall patient satisfaction is an important metric that directly impacts patient recovery and provides significant opportunities to optimize internal processes. 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