{"id":21927,"date":"2020-03-12T07:43:07","date_gmt":"2020-03-12T07:43:07","guid":{"rendered":"https:\/\/www.process.st\/templates\/feedback-analysis\/"},"modified":"2024-02-29T01:34:06","modified_gmt":"2024-02-29T01:34:06","slug":"feedback-analysis","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/feedback-analysis\/","title":{"rendered":"Individual Review Feedback Analysis Process Checklist"},"content":{"rendered":"
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Introduction to Individual Review Feedback Analysis<\/h2>\n
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Customer feedback is \u201cinput relayed from your customers about their experience and satisfaction levels regarding your product or service\u201d - Intercom <\/a><\/p>\n

It\u2019s important to analyze all customer feedback because, whilst some may give fairly standard or unremarkable details, some pieces of feedback may contain information<\/a> that could be a major breakthrough for your business.<\/p>\n

Individual feedback analysis provides a company with a view of what it needs to change to increase customer loyalty and reduce the number of customer support cases. To really get to grips with online feedback frameworks, check this<\/a> article out or try this<\/a> one. <\/p>\n

This Process Street<\/a> feedback analysis template will allow you to analyze each piece of feedback you receive from your customers and determine the best course of action for dealing with it. <\/p>\n

Before you start, you will need to set a few things up.<\/p>\n

Individual review feedback analysis set-up<\/h5>\n

Once you start collecting and analyzing your feedback, you will find that all customer comments - good or bad -  will fall into general categories. <\/p>\n

Categories<\/a> could include factors such as the speed of your service, accuracy, courtesy, price, product choice, availability, hours, location, etc..<\/p>\n

Sorting feedback into categories will give you an instant snapshot of how your customers view your business and services.<\/p>\n

You can use a dedicated database to collect and store the feedback you receive from your customers, or you could simply use a Google sheet. <\/p>\n

If you plan to use a Google sheet to store all your feedback, it would be worth following these guidelines to ensure you capture and store the right information:<\/p>\n

1. Set up your Google sheet with the following columns:<\/p>\n

 - Customer's name
 - Feedback website
 - Date of feedback
 - Feedback
 - Feedback category<\/p>\n

2. Set up a Zapier integration between the review sites you collect feedback from, and your Google sheet. Find out how to do this here<\/a>. This will automatically update your Google sheet with the feedback that has been left, so it is all collected and stored in one central place. <\/p>\n

3. Once your google sheet has been updated with the feedback, you will need to review the feedback you have received. You could add an embed widget<\/a> into this checklist and copy and paste your google sheet link into it.<\/strong> This will pull through the google sheet you have created and you will be able to see all the feedback you have received.<\/p>\n

Process Street<\/a> is super-powered checklists.<\/strong> It\u2019s the easiest way to manage your recurring tasks<\/a>, procedures, and workflows.<\/p>\n

Create a check list template<\/a> and run individual checklists <\/a>for each member of your team. You can check tasks off as you work through them, set deadlines, add approvals<\/a>, assign tasks<\/a>, and track each team member's progress<\/a>.<\/p>\n

You can also connect to thousands of Apps<\/a> through Zapier<\/a> and automate your workflows even more.<\/p>\n<\/p><\/div>\n<\/section>\n

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Complete checklist details<\/h2>\n
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Complete the below fields to identify who is completing this process and who should review and approve subsequent actions.    <\/p>\n<\/p><\/div>\n

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