{"id":21930,"date":"2020-03-12T07:54:30","date_gmt":"2020-03-12T07:54:30","guid":{"rendered":"https:\/\/www.process.st\/templates\/how-to-ask-for-a-review\/"},"modified":"2024-02-29T01:34:18","modified_gmt":"2024-02-29T01:34:18","slug":"how-to-ask-for-a-review","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/how-to-ask-for-a-review\/","title":{"rendered":"How to Ask for a Review from a High Touch Client Checklist"},"content":{"rendered":"<section id=\"introduction-to-how-to-ask-for-a-review-for-a-high-touch-client\">\n<h2>Introduction to How to Ask for a Review for a High Touch Client:<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/lgr2Of_WQ5d3oPOloGFJ1Q.png\" alt=\"Introduction to How to Ask for a Review for a High Touch Client:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/lgr2Of_WQ5d3oPOloGFJ1Q.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>The more reviews you have, the more sales you\u2019ll get.<\/p>\n<p>Approximately <a href=\"https:\/\/www.inc.com\/dan-scalco\/why-you-should-ask-all-your-clients-for-reviews-even-the-unhappy-ones.html\" rel=\"nofollow noopener\" target=\"_blank\" title=\"70% of clients\">70% of clients<\/a> read reviews prior to making a purchase, and the mere presence of reviews can massively influence their buying decisions. For example, including reviews on your site could <strong>increase your sales by a whopping 18%<\/strong>!<\/p>\n<p>The more reviews you have, the more trust you can build with your high touch clients.<\/p>\n<p>Reviews will also help clients overcome the anxiety of purchasing a product before they\u2019ve seen it, held it, felt it, and sniffed it. If they can see loads of reviews for a product, they will feel more reassured.&nbsp;<\/p>\n<p>The more reviews you have, the higher up the SERPs you will feature.&nbsp;<\/p>\n<p>It\u2019s a well-known fact that search engines love up-to-date, relevant, and uniquely worded content. If that doesn\u2019t scream \u2018\u2019reviews!\u2019\u2019 to you, then I don\u2019t know what will.&nbsp;<\/p>\n<p>So, in a nutshell, the more reviews you can gather, the better. But the big question is, how do you get them?<\/p>\n<p>Ask.&nbsp;<\/p>\n<p>Asking your clients or a review can be done in lots of different ways.&nbsp;These are some of them:<\/p>\n<ul><\/ul>\n<ul>\n<li>Pop-ups on your website or App<\/li>\n<li>Phone calls<\/li>\n<li>Texts&nbsp;<\/li>\n<li>NPS survey&nbsp;<\/li>\n<li>Forms&nbsp;<\/li>\n<li>Social Media Polls<\/li>\n<li>Email campaigns&nbsp;<\/li>\n<\/ul>\n<p>This template focuses on the process of how to ask for a review for a high touch client via an email campaign.&nbsp;<\/p>\n<p class=\"style-blockquote\"><em>\"Just because High Touch CSM involves more human capital, face-to-face interaction, on-the-fly decision making, and higher-level strategy doesn't mean that process is less important\" - <a href=\"https:\/\/www.gainsight.com\/guides\/essential-guide-high-touch-customer-success-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Gainsight<\/a><\/em><\/p>\n<p>Your approach to customer service plays a big part in the success of your business. High touch clients need a lot more than the average customer. They need to feel valued. They expect personal interaction and they demand a lot of attention!&nbsp;<\/p>\n<p>Email campaigns are great, especially for high touch clients, because they are <em>personal.<\/em> They are a perfect way to naturally continue the conversation with your client and a powerful way to make them&nbsp;<a href=\"https:\/\/www.kayako.com\/blog\/the-proper-way-to-ask-for-customer-feedback\/\" rel=\"nofollow noopener\" target=\"_blank\">feel closer<\/a> to you.&nbsp;<\/p>\n<p>But the question isn't whether your business should send post-purchase emails to your high touch clients, it's <strong><a href=\"https:\/\/www.gorilla360.com.au\/blog\/how-to-master-post-purchase-review-emails\" rel=\"nofollow noopener\" target=\"_blank\">when<\/a> <\/strong>your business should send them.<\/p>\n<p>Send the review request too early and your client may have not entirely experienced the product. Send the review email too late and the client may have lost the initial excitement of their first use.<\/p>\n<p>As no two businesses are the same, the best time to ask for a review varies.<\/p>\n<p>Sometimes it makes sense to ask for feedback straight away.&nbsp;With food delivery sites, immediate feedback requests are arguably the&nbsp;<a href=\"https:\/\/blog.reviews.io\/timing-is-everything-ask-for-reviews-at-the-right-time\" rel=\"nofollow noopener\" target=\"_blank\">best option<\/a>. But, in most situations, it makes more sense to wait a while before asking a client to give you feedback<\/p>\n<p>Exactly how long to wait,&nbsp;<a href=\"https:\/\/www.powerreviews.com\/blog\/complete-guide-post-purchase-emails\/\" rel=\"nofollow noopener\" target=\"_blank\">depends on the product<\/a>, which this template will cover.&nbsp;But the key principle behind when to send the email is to wait until clients have had a&nbsp;<a href=\"https:\/\/blog.reviews.io\/timing-is-everything-ask-for-reviews-at-the-right-time\" rel=\"nofollow noopener\" target=\"_blank\">chance to experience<\/a>&nbsp;the product or service.&nbsp;<\/p>\n<p class=\"style-blockquote\">\u201cPrompting for a review when users are feeling good about the app makes it a win-win situation\u201d - <a href=\"https:\/\/neilpatel.com\/blog\/increase-mobile-app-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\">Neil Patel&nbsp;<\/a><\/p>\n<p>This <a href=\"https:\/\/www.process.st\" rel=\"nofollow noopener\" target=\"_blank\">Process Street<\/a> template gives you a process to follow that will guide you through the process of asking your high touch clients for a review.&nbsp;<\/p>\n<p>Process Street&nbsp;is&nbsp;<strong>super-powered checklists.<\/strong>&nbsp;It\u2019s the easiest way to manage your<a href=\"https:\/\/www.process.st\/recurring-tasks\/\" rel=\"nofollow noopener\" target=\"_blank\">&nbsp;recurring tasks<\/a>, procedures, and workflows.<\/p>\n<p>Create a&nbsp;<a href=\"https:\/\/www.process.st\/templates\/process-street-user-guide\/\" rel=\"nofollow noopener\" target=\"_blank\">check list template<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/getting-started-run-a-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">run individual checklists&nbsp;<\/a>for each member of your team. You can check tasks off as you work through them, set deadlines,&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/approvals\/\" rel=\"nofollow noopener\" target=\"_blank\">add approvals<\/a>,&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/task-assignments\/\" rel=\"nofollow noopener\" target=\"_blank\">assign tasks<\/a>, and&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/template-overview\/\" rel=\"nofollow noopener\" target=\"_blank\">track each team member's progress<\/a>.<\/p>\n<p>You can also&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/zapier-examples\/\" rel=\"nofollow noopener\" target=\"_self\">connect to thousands of Apps<\/a>&nbsp;through&nbsp;<a href=\"https:\/\/zapier.com\/app\/zaps\" rel=\"nofollow noopener\" target=\"_blank\">Zapier<\/a>&nbsp;and automate your workflows even more.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"enter-client-details\">\n<h2>Enter client details<\/h2>\n<div class=\"text-content\">\n<p>Complete the following fields to provide information about the client.<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Client name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What product has the client purchased? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> How many did they purchase? <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> When did they purchase it? <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What is the clients expected product delivery date? <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"email-campaign-conditions\">\n<h2>Email Campaign Conditions:<\/h2>\n<\/section>\n<section id=\"decide-when-to-send-the-email\">\n<h2>Decide when to send the email<\/h2>\n<div class=\"text-content\">\n<p>Using the guide below, choose the optimal time for the client to receive an email asking them for a review.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mDilSLECIoV49OatVWxOdw.png\" alt=\"Decide when to send the email\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mDilSLECIoV49OatVWxOdw.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.gorilla360.com.au\/blog\/how-to-master-post-purchase-review-emails\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a><\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-warning\">The client has purchased {{form.How_many_did_they_purchase?}} {{form.What_product_has_the_client_purchased?}}.<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> When should the client receive an email, asking for a review? <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What date are you sending the email? <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-info\" style=\"text-align: center;\"><strong>Use the <a href=\"https:\/\/www.process.st\/help\/docs\/dynamic-due-dates\/\" rel=\"nofollow noopener\" target=\"_blank\">dynamic due date feature<\/a> to set the date of when to send the email.<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"send-the-email\">\n<h2>Send the email<\/h2>\n<div class=\"text-content\">\n<p>Check the below email is ready to send to your client. Don't forget to customize the email as much as you can.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"establish-when-you-expect-to-receive-the-review\">\n<h2>Establish when you expect to receive the review<\/h2>\n<div class=\"text-content\">\n<p>Use the&nbsp;<strong>dynamic due dates<\/strong>&nbsp;feature to set the date you expect to receive a response from the client by, so you can follow the email up.&nbsp;<\/p>\n<p>When this due date arrives, you will be notified that task 8 needs to be completed.&nbsp;<\/p>\n<p class=\"style-info\" style=\"text-align: center;\">Find out more about dynamic due dates&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/dynamic-due-dates\/\" rel=\"nofollow noopener\" target=\"_self\">here<\/a>.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n <\/div>\n<\/section>\n<section id=\"follow-up\">\n<h2>Follow Up:<\/h2>\n<\/section>\n<section id=\"confirm-if-youve-received-a-review\">\n<h2>Confirm if you've received a review<\/h2>\n<div class=\"text-content\">\n<p>Answer the question below to confirm if the client has responded to the email, and provided a review.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Did the client respond to the email and provide a review? <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"send-a-thank-you-email\">\n<h2>Send a ''Thank you'' email<\/h2>\n<div class=\"text-content\">\n<p>Send the below email to the client to thank them for providing a review.&nbsp;<\/p>\n<p class=\"style-danger\" style=\"text-align: center;\">Adapt the script to include information about how you plan to use their feedback.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"send-a-followup-feedback-request\">\n<h2>Send a follow-up feedback request<\/h2>\n<div class=\"text-content\">\n<p>Send a follow-up email to the client asking for feedback. Don't forget to include a link to the product review template.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"invite-client-for-a-call\">\n<h2>Invite client for a call<\/h2>\n<div class=\"text-content\">\n<p>Send the below email to the client to invite them to join you on a call to discuss their experience with the company and to see if there are any other areas for improvement.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"sources\">\n<h2>Sources:<\/h2>\n<div class=\"text-content\">\n<h3 style=\"text-align: center;\">Sources<\/h3>\n<ul>\n<li><a href=\"https:\/\/spiegel.medill.northwestern.edu\/_pdf\/Spiegel_Online%20Review_eBook_Jun2017_FINAL.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Spiegel Research Centre&nbsp;<\/a>-&nbsp;<a href=\"https:\/\/spiegel.medill.northwestern.edu\/_pdf\/Spiegel_Online%20Review_eBook_Jun2017_FINAL.pdf\" rel=\"nofollow noopener\" target=\"_blank\">How Online Reviews Influence Sales<\/a><\/li>\n<li><a href=\"https:\/\/searchengineland.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Search Engine Land<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/searchengineland.com\/the-importance-of-an-effective-review-management-workflow-321139\" rel=\"nofollow noopener\" target=\"_blank\">The importance of an effective review management workflow<\/a><\/li>\n<li><a href=\"https:\/\/www.reviewtrackers.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Review Trackers<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.reviewtrackers.com\/reports\/online-reviews-survey\/\" rel=\"nofollow noopener\" target=\"_blank\">2018 ReviewTrackers Online Reviews Survey<\/a><\/li>\n<li><a href=\"https:\/\/www.brightlocal.com\/\" rel=\"nofollow noopener\" target=\"_blank\">BrightLocal<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.brightlocal.com\/blog\/top-local-review-site-guidelines\/\" rel=\"nofollow noopener\" target=\"_blank\">Guidelines for the Top Local Review Sites: Rules from Google, Facebook, Yelp, and More Explained<\/a>&nbsp;<\/li>\n<li><a href=\"https:\/\/www.kayako.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Kayako<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.kayako.com\/blog\/the-proper-way-to-ask-for-customer-feedback\/\" rel=\"nofollow noopener\" target=\"_blank\">The Proper Way to Ask for Customer Feedback<\/a><\/li>\n<li><a href=\"https:\/\/coschedule.com\/\" rel=\"nofollow noopener\" target=\"_blank\">CoSchedule<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/coschedule.com\/blog\/customer-review-examples\/\" rel=\"nofollow noopener\" target=\"_blank\">20 Examples of How to Ask for a Customer Review<\/a><\/li>\n<li><a href=\"https:\/\/blog.reviews.io\/\" rel=\"nofollow noopener\" target=\"_blank\">Reviews.io<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/blog.reviews.io\/timing-is-everything-ask-for-reviews-at-the-right-time\" rel=\"nofollow noopener\" target=\"_blank\">Timing Is Everything: Ask For Reviews At The Right Time<\/a><\/li>\n<li><a href=\"https:\/\/www.powerreviews.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Power Reviews<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.powerreviews.com\/blog\/complete-guide-post-purchase-emails\/\" rel=\"nofollow noopener\" target=\"_blank\">The Complete Guide to Post Purchase Emails<\/a><\/li>\n<li><a href=\"https:\/\/neilpatel.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Neil Patel<\/a>&nbsp;-<a href=\"https:\/\/neilpatel.com\/blog\/increase-mobile-app-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\">&nbsp;5 Clever Ways to Increase Mobile App Reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.gorilla360.com.au\/\" rel=\"nofollow noopener\" target=\"_blank\">Gorilla360<\/a> - <a href=\"https:\/\/www.gorilla360.com.au\/blog\/how-to-master-post-purchase-review-emails\" rel=\"nofollow noopener\" target=\"_blank\">How to master post-purchase review emails&nbsp;<\/a><\/li>\n<li><a href=\"https:\/\/www.inc.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Inc<\/a> - <a href=\"https:\/\/www.inc.com\/dan-scalco\/why-you-should-ask-all-your-clients-for-reviews-even-the-unhappy-ones.html\" rel=\"nofollow noopener\" target=\"_blank\">Why You Should Ask All Your Clients for Reviews (Even the Unhappy Ones)<\/a><\/li>\n<li><a href=\"https:\/\/www.techrepublic.com\" rel=\"nofollow noopener\" target=\"_blank\">TechRepublic<\/a> - <a href=\"https:\/\/www.techrepublic.com\/article\/7-best-practices-for-managing-online-reviews-of-your-business\/\" rel=\"nofollow noopener\" target=\"_blank\">7 best practices for managing online reviews of your business<\/a><\/li>\n<li><a href=\"https:\/\/blog.linnworks.com\/\" rel=\"nofollow noopener\" target=\"_blank\">LinnWorks<\/a> - <a href=\"https:\/\/blog.linnworks.com\/importance-of-online-reviews\" rel=\"nofollow noopener\" target=\"_blank\">The Importance Of Online Reviews For Retailers<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"related-checklists\">\n<h2>Related Checklists:<\/h2>\n<div class=\"text-content\">\n<h3 style=\"text-align: center;\">Related Checklists&nbsp;<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/high-touch-customer-onboarding-for-saas-companies\/\" rel=\"nofollow noopener\" target=\"_blank\">High-Touch Customer Onboarding<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-support-process-checklist\" rel=\"nofollow noopener\" target=\"_blank\">Customer Support Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/helpdesk-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Helpdesk Management Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/it-service-call-process\/\" rel=\"nofollow noopener\" target=\"_blank\">IT Service Call Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-feedback-survey-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Feedback Survey Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/call-center-employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Call Center Employee Onboarding Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">General Employee Onboarding Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/performance-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Performance Management Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/daily-customer-service-duties\/\" rel=\"nofollow noopener\" target=\"_blank\">Daily Customer Service Duties<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-performance-review\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-performance-review-2\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/records-management-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Records Management Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-journey-map-template\/\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Journey Map Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/reduce-churn\/\" rel=\"nofollow noopener\" target=\"_blank\">Reduce Churn<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-performance-review\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-performance-review-2\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/how-to-respond-to-negative-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\">How to Respond to Negative Reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-journey-map-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Journey Map Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-feedback\/\" rel=\"nofollow noopener\" target=\"_self\">Customer Feedback<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-support-process-checklist\/\" rel=\"nofollow noopener\" target=\"_self\">Customer Support Process Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-profiling\" rel=\"nofollow noopener\" target=\"_self\">Customer Profiling<\/a>&nbsp;<\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction to How to Ask for a Review for a High Touch Client: The more reviews you have, the more sales you\u2019ll get. Approximately 70% of clients read reviews prior to making a purchase, and the mere presence of reviews can massively influence their buying decisions. 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