{"id":21934,"date":"2020-03-12T08:05:06","date_gmt":"2020-03-12T08:05:06","guid":{"rendered":"https:\/\/www.process.st\/templates\/how-to-get-google-reviews\/"},"modified":"2024-02-29T01:34:30","modified_gmt":"2024-02-29T01:34:30","slug":"how-to-get-google-reviews","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/how-to-get-google-reviews\/","title":{"rendered":"How to Get Google Reviews from Top Customers Checklist"},"content":{"rendered":"<section id=\"introduction-to-how-to-get-google-reviews-from-top-customers\">\n<h2>Introduction to How to Get Google Reviews from Top Customers:<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/kPqdSM4Ws3sZA0r8ryhHtA.png\" alt=\"Introduction to How to Get Google Reviews from Top Customers:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/kPqdSM4Ws3sZA0r8ryhHtA.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>We all know that reviews are a powerful tool to have under your cap. They serve as word-of-mouth recommendations, they\u2019re an SEO ranking factor, they make great customer experiences more visible, and they add credibility to your brand.&nbsp;<\/p>\n<p>So imagine having hundreds of customers posting reviews about you on the world's biggest review platform, Google.&nbsp;<\/p>\n<p>Everyone knows Google. Everyone uses Google. And most people read the reviews on Google before buying anything, going anywhere or seeing anything. In fact,&nbsp; <a href=\"https:\/\/www.reviewtrackers.com\/reports\/online-reviews-survey\/\" rel=\"nofollow noopener\" target=\"_blank\">64% of consumers<\/a> say they are likely to check reviews on Google before visiting a business - which is more than any other review site.&nbsp;<\/p>\n<p>So, it clearly pays to get your top customers to leave you reviews on Google, but the burning question is how?&nbsp;<\/p>\n<p>This <a href=\"https:\/\/www.process.st\" rel=\"nofollow noopener\" target=\"_blank\">Process Street<\/a> template will show you how to get Google reviews.<\/p>\n<p>As 80% of reviews originate from <a href=\"https:\/\/searchengineland.com\/the-importance-of-an-effective-review-management-workflow-321139\" rel=\"nofollow noopener\" target=\"_blank\">email requests<\/a>, email campaigns asking for feedback clearly work. This template, therefore, focuses on the process of how to get Google reviews from top customers via email campaigns.&nbsp;<\/p>\n<p>Email campaigns are great for targetting top customers because they're so personal. They\u2019re a great way to continue the conversation with the customer and are a powerful way to make your top customers <a href=\"https:\/\/www.kayako.com\/blog\/the-proper-way-to-ask-for-customer-feedback\/\" rel=\"nofollow noopener\" target=\"_blank\">feel closer<\/a> to you.&nbsp;<\/p>\n<p>But with <a href=\"https:\/\/blog.reviews.io\/timing-is-everything-ask-for-reviews-at-the-right-time\" rel=\"nofollow noopener\" target=\"_blank\">77% of shoppers<\/a> willing to leave a review if asked, the question isn't whether you should send a post-purchase email asking for a google review, it\u2019s <a href=\"https:\/\/www.gorilla360.com.au\/blog\/how-to-master-post-purchase-review-emails\" rel=\"nofollow noopener\" target=\"_blank\">when<\/a> should you send it<\/p>\n<p>Send the review request too early and your customer may have not entirely experienced the product. Send the review email too late and the customer may have lost the initial excitement of their first use.<\/p>\n<p>As no two businesses are the same, the best time to ask for a customer review varies and there are no hard and fast rules.&nbsp;<\/p>\n<p>Sometimes it makes sense to ask for feedback straight away. For example, with food delivery sites immediate review requests are arguably the <a href=\"https:\/\/blog.reviews.io\/timing-is-everything-ask-for-reviews-at-the-right-time\" rel=\"nofollow noopener\" target=\"_blank\">best option.&nbsp;<\/a>&nbsp;In most situations though, it makes more sense to wait before asking a customer to give you a review.&nbsp;<\/p>\n<p>Exactly how long to wait, <a href=\"https:\/\/www.powerreviews.com\/blog\/complete-guide-post-purchase-emails\/\" rel=\"nofollow noopener\" target=\"_blank\">depends on the product<\/a>. This template will guide you on this, but the general rule of thumb is to wait until customers have had a good chance to experience the service.<\/p>\n<p class=\"style-blockquote\">\u201cPrompting for a review when users are feeling good about the app makes it a win-win situation\u201d - <a href=\"https:\/\/neilpatel.com\/blog\/increase-mobile-app-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\">Neil Patel&nbsp;<\/a><\/p>\n<p>This template will guide you through the process of how to get Google reviews from your customers.<\/p>\n<p>Process Street&nbsp;is&nbsp;<strong>super-powered checklists.<\/strong>&nbsp;It\u2019s the easiest way to manage your<a href=\"https:\/\/www.process.st\/recurring-tasks\/\" rel=\"nofollow noopener\" target=\"_blank\">&nbsp;recurring tasks<\/a>, procedures, and workflows.<\/p>\n<p>Create a&nbsp;<a href=\"https:\/\/www.process.st\/templates\/process-street-user-guide\/\" rel=\"nofollow noopener\" target=\"_blank\">check list template<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/getting-started-run-a-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">run individual checklists&nbsp;<\/a>for each member of your team. You can check tasks off as you work through them, set deadlines,&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/approvals\/\" rel=\"nofollow noopener\" target=\"_blank\">add approvals<\/a>,&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/task-assignments\/\" rel=\"nofollow noopener\" target=\"_blank\">assign tasks<\/a>, and&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/template-overview\/\" rel=\"nofollow noopener\" target=\"_blank\">track each team member's progress<\/a>.<\/p>\n<p>You can also&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/zapier-examples\/\" rel=\"nofollow noopener\" target=\"_self\">connect to thousands of Apps<\/a>&nbsp;through&nbsp;<a href=\"https:\/\/zapier.com\/app\/zaps\" rel=\"nofollow noopener\" target=\"_blank\">Zapier<\/a>&nbsp;and automate your workflows even more.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"enter-customer-details\">\n<h2>Enter customer details<\/h2>\n<div class=\"text-content\">\n<p>Complete the following fields to provide information about the customer.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Customers name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What product has the customer purchased? <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> How many did they purchase? <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> When did they purchase it? <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What is the customers product delivery date? <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"email-campaign-conditions\">\n<h2>Email Campaign Conditions:<\/h2>\n<\/section>\n<section id=\"decide-when-to-send-the-email\">\n<h2>Decide when to send the email<\/h2>\n<div class=\"text-content\">\n<p>Using the guide below, choose the optimal time the customer should receive an email asking for feedback.<\/p>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/krWwlMEjRMyOqbRMK8dMaQ.png\" alt=\"Decide when to send the email\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/krWwlMEjRMyOqbRMK8dMaQ.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.gorilla360.com.au\/blog\/how-to-master-post-purchase-review-emails\" rel=\"nofollow noopener\" target=\"_blank\">Source<\/a><\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-warning\">The customer has purchased {{form.How_many_did_they_purchase?}} {{form.What_product_has_the_customer_purchased?}}.<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> When should the customer receive an email, asking for feedback? <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> What date are you sending the email? <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p class=\"style-info\" style=\"text-align: center;\"><strong>Use the&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/dynamic-due-dates\/\" rel=\"nofollow noopener\" target=\"_blank\">dynamic due date feature<\/a>&nbsp;to set the date of when to send the email.<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"send-the-email\">\n<h2>Send the email<\/h2>\n<div class=\"text-content\">\n<p>Check the below email is ready to send.<\/p>\n<p class=\"style-danger\" style=\"text-align: center;\"><strong>Don't forget to include your google review link.&nbsp;<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"establish-when-you-expect-to-receive-the-review\">\n<h2>Establish when you expect to receive the review<\/h2>\n<div class=\"text-content\">\n<p>Use the&nbsp;<strong>dynamic due dates<\/strong>&nbsp;feature to set the date you expect to receive a response from the customer by, so you can follow the email up.&nbsp;<\/p>\n<p>When this due date arrives, you will be notified that task 8 needs to be completed.<\/p>\n<p class=\"style-info\" style=\"text-align: center;\">Find out more about dynamic due dates&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/dynamic-due-dates\/\" rel=\"nofollow noopener\" target=\"_self\">here<\/a>.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"follow-up\">\n<h2>Follow Up:<\/h2>\n<\/section>\n<section id=\"confirm-if-youve-received-a-review\">\n<h2>Confirm if you've received a review<\/h2>\n<div class=\"text-content\">\n<p>Answer the question below to confirm if the customer has responded to the email, and provided a product review.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Did the customer respond to the email and provide feedback? <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"send-a-thank-you-email\">\n<h2>Send a ''Thank you'' email<\/h2>\n<div class=\"text-content\">\n<p>Send the below email to the customer to thank them for providing a product review.&nbsp;<\/p>\n<p class=\"style-danger\" style=\"text-align: center;\">Adapt the script to include information about how we will use their feedback.&nbsp;<\/p>\n<p class=\"style-info\">Alternatively, follow the ''<a href=\"https:\/\/www.process.st\/templates\/responding-to-negative-reviews-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Responding to negative feedback<\/a>'' or \"<a href=\"https:\/\/www.process.st\/templates\/positive-review-response-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Responding to positive feedback<\/a>\" process to respond.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"send-a-followup-feedback-request\">\n<h2>Send a follow-up feedback request<\/h2>\n<div class=\"text-content\">\n<p>Send a follow-up email to the customer, asking for feedback.<\/p>\n<p class=\"style-danger\" style=\"text-align: center;\"><strong>Don't forget to include your google review link.&nbsp;<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"invite-top-customer-for-a-call\">\n<h2>Invite top customer for a call<\/h2>\n<div class=\"text-content\">\n<p>Send the below email to your top customer to invite them to join you on a call to discuss their experience with the company and to see if there are any other areas for improvement.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"sources\">\n<h2>Sources:<\/h2>\n<div class=\"text-content\">\n<h3 style=\"text-align: center;\">Sources<\/h3>\n<ul>\n<li><a href=\"https:\/\/spiegel.medill.northwestern.edu\/_pdf\/Spiegel_Online%20Review_eBook_Jun2017_FINAL.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Spiegel Research Centre&nbsp;<\/a>-&nbsp;<a href=\"https:\/\/spiegel.medill.northwestern.edu\/_pdf\/Spiegel_Online%20Review_eBook_Jun2017_FINAL.pdf\" rel=\"nofollow noopener\" target=\"_blank\">How Online Reviews Influence Sales<\/a><\/li>\n<li><a href=\"https:\/\/searchengineland.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Search Engine Land<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/searchengineland.com\/the-importance-of-an-effective-review-management-workflow-321139\" rel=\"nofollow noopener\" target=\"_blank\">The importance of an effective review management workflow<\/a><\/li>\n<li><a href=\"https:\/\/www.reviewtrackers.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Review Trackers<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.reviewtrackers.com\/reports\/online-reviews-survey\/\" rel=\"nofollow noopener\" target=\"_blank\">2018 ReviewTrackers Online Reviews Survey<\/a><\/li>\n<li><a href=\"https:\/\/www.brightlocal.com\/\" rel=\"nofollow noopener\" target=\"_blank\">BrightLocal<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.brightlocal.com\/blog\/top-local-review-site-guidelines\/\" rel=\"nofollow noopener\" target=\"_blank\">Guidelines for the Top Local Review Sites: Rules from Google, Facebook, Yelp, and More Explained<\/a>&nbsp;<\/li>\n<li><a href=\"https:\/\/www.kayako.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Kayako<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.kayako.com\/blog\/the-proper-way-to-ask-for-customer-feedback\/\" rel=\"nofollow noopener\" target=\"_blank\">The Proper Way to Ask for Customer Feedback<\/a><\/li>\n<li><a href=\"https:\/\/coschedule.com\/\" rel=\"nofollow noopener\" target=\"_blank\">CoSchedule<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/coschedule.com\/blog\/customer-review-examples\/\" rel=\"nofollow noopener\" target=\"_blank\">20 Examples of How to Ask for a Customer Review<\/a><\/li>\n<li><a href=\"https:\/\/blog.reviews.io\/\" rel=\"nofollow noopener\" target=\"_blank\">Reviews.io<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/blog.reviews.io\/timing-is-everything-ask-for-reviews-at-the-right-time\" rel=\"nofollow noopener\" target=\"_blank\">Timing Is Everything: Ask For Reviews At The Right Time<\/a><\/li>\n<li><a href=\"https:\/\/www.powerreviews.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Power Reviews<\/a>&nbsp;-&nbsp;<a href=\"https:\/\/www.powerreviews.com\/blog\/complete-guide-post-purchase-emails\/\" rel=\"nofollow noopener\" target=\"_blank\">The Complete Guide to Post Purchase Emails<\/a><\/li>\n<li><a href=\"https:\/\/neilpatel.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Neil Patel<\/a>&nbsp;-<a href=\"https:\/\/neilpatel.com\/blog\/increase-mobile-app-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\">&nbsp;5 Clever Ways to Increase Mobile App Reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.techrepublic.com\" rel=\"nofollow noopener\" target=\"_blank\">TechRepublic<\/a> - <a href=\"https:\/\/www.techrepublic.com\/article\/7-best-practices-for-managing-online-reviews-of-your-business\/\" rel=\"nofollow noopener\" target=\"_blank\">7 best practices for managing online reviews of your business<\/a><\/li>\n<li><a href=\"https:\/\/www.bluecorona.com\" rel=\"nofollow noopener\" target=\"_blank\">Blue Corona<\/a> - <a href=\"https:\/\/www.bluecorona.com\/blog\/10-ways-to-get-more-google-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\">10 ways to get more Google reviews&nbsp;<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"related-checklists\">\n<h2>Related Checklists:<\/h2>\n<div class=\"text-content\">\n<h3 style=\"text-align: center;\">Related Checklists<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-support-process-checklist\" rel=\"nofollow noopener\" target=\"_blank\">Customer Support Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/helpdesk-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Helpdesk Management Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/it-service-call-process\/\" rel=\"nofollow noopener\" target=\"_blank\">IT Service Call Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-feedback-survey-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Feedback Survey Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/call-center-employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Call Center Employee Onboarding Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">General Employee Onboarding Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/performance-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Performance Management Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/daily-customer-service-duties\/\" rel=\"nofollow noopener\" target=\"_blank\">Daily Customer Service Duties<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-performance-review\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-performance-review-2\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/records-management-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Records Management Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-journey-map-template\/\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Journey Map Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/reduce-churn\/\" rel=\"nofollow noopener\" target=\"_blank\">Reduce Churn<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-performance-review\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-performance-review-2\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/how-to-respond-to-negative-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\">How to Respond to Negative Reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-journey-map-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Journey Map Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-feedback\/\" rel=\"nofollow noopener\" target=\"_self\">Customer Feedback<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-support-process-checklist\/\" rel=\"nofollow noopener\" target=\"_self\">Customer Support Process Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-profiling\" rel=\"nofollow noopener\" target=\"_self\">Customer Profiling<\/a>&nbsp;<\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction to How to Get Google Reviews from Top Customers: We all know that reviews are a powerful tool to have under your cap. 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