{"id":21950,"date":"2020-03-12T08:23:46","date_gmt":"2020-03-12T08:23:46","guid":{"rendered":"https:\/\/www.process.st\/templates\/monitor-reviews-template\/"},"modified":"2024-02-29T01:35:12","modified_gmt":"2024-02-29T01:35:12","slug":"monitor-reviews-template","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/monitor-reviews-template\/","title":{"rendered":"Monitor Reviews Set-Up Checklist"},"content":{"rendered":"<section id=\"introduction-to-the-monitor-reviews-template\">\n<h2>Introduction to the Monitor Reviews Template:<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mSrDW_oVCEFJoBNNLn9O2g.png\" alt=\"Introduction to the Monitor Reviews Template:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mSrDW_oVCEFJoBNNLn9O2g.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>This monitor reviews template will enable you to keep track of the online reviews you are receiving from your customers.&nbsp;<\/p>\n<p>Most companies <a href=\"https:\/\/www.business2community.com\/public-relations\/why-reputation-management-has-become-the-most-important-facet-of-public-relations-02191214\" rel=\"nofollow noopener\" target=\"_blank\">monitor<\/a> their online reviews at least every day. Some do it in real-time.&nbsp;<\/p>\n<p>Why?&nbsp;<\/p>\n<p>So they can keep tabs on what people are saying, respond to each review quickly and prevent negative comments from going viral.&nbsp;<\/p>\n<p>Did you know that <a href=\"https:\/\/searchengineland.com\/70-consumers-will-leave-review-business-asked-262802\" rel=\"nofollow noopener\" target=\"_blank\">70% of people<\/a> will leave a review when asked?&nbsp;<\/p>\n<p>That\u2019s a lot of reviews to keep track of!<\/p>\n<p>Did you know that&nbsp;<a href=\"https:\/\/www.brightlocal.com\/resources\/niche-review-sites\/\" rel=\"nofollow noopener\" target=\"_blank\">over 300 review sites<\/a>&nbsp;exist for customers to leave feedback on?&nbsp;<\/p>\n<p>That\u2019s a lot of review sites to monitor!<\/p>\n<p>So how on earth do companies monitor all those reviews that have been left on all those sites?!<\/p>\n<p>Through accurate and comprehensive monitoring.&nbsp;<\/p>\n<p class=\"style-blockquote\"><strong>\u201cAccurate and comprehensive monitoring of online reviews is needed to <\/strong><strong>respond effectively<\/strong><strong> and in a timely manner\u201d - <a href=\"https:\/\/www.localclarity.com\/wp-content\/uploads\/2018\/01\/ebook_review_management_localclarity_2018_property_management.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Henry Coleman<\/a>&nbsp;<\/strong><\/p>\n<p>This <a href=\"https:\/\/www.process.st\" rel=\"nofollow noopener\" target=\"_blank\">Process Street<\/a>&nbsp;template is a tool to help you monitor all your review sites. It will allow you to collate all the reviews you receive in one place so that you can respond in a timely fashion, resolve customer problems, gain valuable feedback and boost your reputation.<\/p>\n<p>Process Street&nbsp;is&nbsp;<strong>super-powered checklists.<\/strong>&nbsp;It\u2019s the easiest way to manage your<a href=\"https:\/\/www.process.st\/recurring-tasks\/\" rel=\"nofollow noopener\" target=\"_blank\">&nbsp;recurring tasks<\/a>, procedures, and workflows.<\/p>\n<p>Create a&nbsp;<a href=\"https:\/\/www.process.st\/templates\/process-street-user-guide\/\" rel=\"nofollow noopener\" target=\"_blank\">check list template<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/getting-started-run-a-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">run individual checklists&nbsp;<\/a>for each member of your team. You can check tasks off as you work through them, set deadlines,&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/approvals\/\" rel=\"nofollow noopener\" target=\"_blank\">add approvals<\/a>,&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/task-assignments\/\" rel=\"nofollow noopener\" target=\"_blank\">assign tasks<\/a>, and&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/template-overview\/\" rel=\"nofollow noopener\" target=\"_blank\">track each team member's progress<\/a>.<\/p>\n<p>You can also&nbsp;<a href=\"https:\/\/www.process.st\/help\/docs\/zapier-examples\/\" rel=\"nofollow noopener\" target=\"_self\">connect to thousands of Apps<\/a>&nbsp;through&nbsp;<a href=\"https:\/\/zapier.com\/app\/zaps\" rel=\"nofollow noopener\" target=\"_blank\">Zapier<\/a>&nbsp;and automate your workflows even more.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"enter-checklist-details\">\n<h2>Enter checklist details<\/h2>\n<div class=\"text-content\">\n<p>Start by enetering the date you are monitoring your reviews.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Select the date for today's review monitoring process <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Provide details about the sites you want to monitor for reviews by filling out the below fields.<\/p>\n<\/p><\/div>\n<div class=\"multi-choice-content form-field-content\">\n<div class=\"form-group\">\n   <label> Which of these sites do you want to monitor for reviews? <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"\">Multiple options can be selected from this list<\/option><\/select>\n  <\/div>\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Feefo\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Google My Business\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Facebook\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Are any other sites that you want to monitor for reviews? <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"list-any-additional-sites-you-want-to-monitor\">\n<h2>List any additional sites you want to monitor<\/h2>\n<div class=\"text-content\">\n<p>In the field below, list the additional sites that you want to monitor for reviews.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Additional sites you want to monitor for reviews: <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Follow these <a href=\"https:\/\/www.techrepublic.com\/article\/how-to-track-topics-with-google-alerts-and-inbox-by-gmail\/\" rel=\"nofollow noopener\" target=\"_blank\">instructions<\/a> to set up Google alerts, so that you get notified each time someone leaves a review on these sites.<\/p>\n<p class=\"style-danger\" style=\"text-align: center;\">You will need to manually add these reviews into your google sheet in task 4.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"use-software-to-collate-reviews\">\n<h2>Use software to collate reviews<\/h2>\n<div class=\"text-content\">\n<p>You can use review management software to collate your reviews, or you can set up custom automation between Zapier and Google sheets.&nbsp;<\/p>\n<p>This template will take you through the process of setting up your own, custom automation.&nbsp;<\/p>\n<p>Start by creating a Google sheet to collect the reviews from the sites you wish to monitor.<\/p>\n<p class=\"style-info\">Set up your Google sheet so that there is a separate worksheet for each of the sites you are monitoring:&nbsp;<\/p>\n<p>{{form.Which_of_these_sites_do_you_want_to_monitor_for_reviews?}}&nbsp; {{form.Additional_sites_you_want_to_monitor_for_reviews:}}<\/p>\n<p class=\"style-info\">Within each worksheet, create the following three columns: <\/p>\n<p>&nbsp;- Customer name<br \/>&nbsp;- Review<br \/>&nbsp;- Link&nbsp;<\/p>\n<p class=\"style-danger\">These sites will be automatically populated in your google sheet after you have completed task 8:&nbsp;<br \/><strong>{{form.Which_of_these_sites_do_you_want_to_monitor_for_reviews?}}<\/strong><\/p>\n<p class=\"style-danger\">These sites will need to be manually updated in your google sheet:<br \/><strong>{{form.Additional_sites_you_want_to_monitor_for_reviews:}}<\/strong><\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Copy and paste your Google sheet link here: <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"set-up-notifications\">\n<h2>Set Up Notifications:<\/h2>\n<\/section>\n<section id=\"set-up-email-notifications\">\n<h2>Set up email notifications<\/h2>\n<div class=\"text-content\">\n<p>Set up an integration which will send an email whenever new reviews of your business are submitted to the following sites:&nbsp;<\/p>\n<p>{{form.Which_of_these_sites_do_you_want_to_monitor_for_reviews?}}<\/p>\n<p>This is so you can keep track of the reviews left for your business. Whenever a review is left on a platform, you will receive an email notification.<\/p>\n<p>You can use the following links to some pre-made Zaps or follow the instructions below to set up your integrations.<\/p>\n<p class=\"style-info\"><strong>Feefo<br \/><\/strong><br \/>Automatically receive an email when someone leaves a review on Feefo.&nbsp;<\/p>\n<p><a href=\"https:\/\/zapier.com\/app\/editor\/80235946\" rel=\"nofollow noopener\" target=\"_blank\">Click here <\/a>to set up the integration.&nbsp;<\/p>\n<p class=\"style-info\"><strong>Facebook<\/strong><\/p>\n<p>Automatically receive an email when your Facebook page receives a notification\/post.&nbsp;<\/p>\n<p><a href=\"https:\/\/zapier.com\/app\/editor\/81315029\" rel=\"nofollow noopener\" target=\"_blank\">Click here <\/a>to set up the integration.&nbsp;<\/p>\n<p class=\"style-info\"><strong>Google My Business<\/p>\n<p><\/strong>Automatically receive an email when someone leaves a review on Google My Business.<\/p>\n<p><a href=\"https:\/\/zapier.com\/app\/editor\/81420163\" rel=\"nofollow noopener\" target=\"_blank\">Click here <\/a>to set up the integration.&nbsp;&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<h5>How to set up the integrations<\/h5>\n<p>1.&nbsp;<a href=\"https:\/\/zapier.com\/app\/login?next=%2Fapp%2Fzaps\" rel=\"nofollow noopener\" target=\"_blank\">Log in<\/a>&nbsp;to your Zapier account. If you don't have an account, you can sign up for free&nbsp;<a href=\"https:\/\/zapier.com\/sign-up\/?next=%2Fapp%2Fzaps\" rel=\"nofollow noopener\" target=\"_blank\">here<\/a>.<\/p>\n<p>2. Search for and select the platform you want to monitor (eg. Facebook Pages).<\/p>\n<p>3. Search for and select the email provider you want to use that will receive the notifications (eg. Gmail).&nbsp;<\/p>\n<p>4. Choose the action that will trigger the email notification (Eg. when someone posts a review on Facebook, send an email).<\/p>\n<p>6. Select the account of the platform you are wanting to monitor (eg. Facebook) and customize the details you want to see.&nbsp;<\/p>\n<p>7. Test the Zap to make sure the right information is pulling through from the right platform account.&nbsp;<\/p>\n<p>8. Select the email account of the email provider you are using to receive notifications.&nbsp;<\/p>\n<p>9. Customize the email notification you are wanting to receive.&nbsp;<\/p>\n<p>10. Test the Zap to make sure the right information is pulling through into the email.<\/p>\n<p>11. Turn the Zap on and start receiving email notifications when a review is left.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"update-google-sheet\">\n<h2>Update Google Sheet:<\/h2>\n<\/section>\n<section id=\"set-up-zapier-and-google-sheet-integrations\">\n<h2>Set up Zapier and Google sheet integrations<\/h2>\n<div class=\"text-content\">\n<p>Set up an integration which will update your Google sheet whenever new reviews of your business are submitted to the following sites:&nbsp;<\/p>\n<p>{{form.Which_of_these_sites_do_you_want_to_monitor_for_reviews?}}<\/p>\n<p class=\"style-info\"><strong>Feefo<br \/><\/strong><br \/>Automatically update your Google Sheet when someone leaves a review on Feefo.&nbsp;<\/p>\n<p><a href=\"https:\/\/zapier.com\/app\/editor\/80235433\" rel=\"nofollow noopener\" target=\"_blank\">Click here <\/a>to set up the integration.&nbsp;<\/p>\n<p class=\"style-info\"><strong>Facebook<\/strong><\/p>\n<p>Automatically update your Google Sheet when your Facebook page receives a notification\/post.&nbsp;<\/p>\n<p><a href=\"https:\/\/zapier.com\/app\/editor\/80444811\" rel=\"nofollow noopener\" target=\"_blank\">Click here <\/a>to set up the integration.&nbsp;<\/p>\n<p class=\"style-info\"><strong>Google My Business<\/p>\n<p><\/strong>Automatically update your Google Sheet when someone leaves a review on Google My Business.<\/p>\n<p><a href=\"https:\/\/zapier.com\/app\/editor\/80235686\" rel=\"nofollow noopener\" target=\"_blank\">Click here <\/a>to set up the integration.&nbsp;&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"monitor-analyze--respond\">\n<h2>Monitor, Analyze &amp; Respond:<\/h2>\n<\/section>\n<section id=\"monitor-the-reviews\">\n<h2>Monitor the reviews<\/h2>\n<div class=\"text-content\">\n<p>Once you have received an email notification, you will need to monitor the reviews you have received. You can do that here.<\/p>\n<p class=\"style-info\" style=\"text-align: center;\"><strong>Add an <a href=\"https:\/\/www.process.st\/help\/docs\/embed-widget\/\" rel=\"nofollow noopener\" target=\"_blank\">embed widget<\/a>&nbsp;into the checklist and copy and paste your google sheet link into it.<\/strong> <\/p>\n<p>This will pull through the google sheet you have created and you will be able to see the most recent reviews you have received from all the sites you are monitoring.&nbsp;<\/p>\n<p>See below for an example.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"analyse--respond-to-the-reviews\">\n<h2>Analyse &amp; respond to the reviews<\/h2>\n<div class=\"text-content\">\n<p class=\"style-info\" style=\"text-align: center;\"><strong>Access this <a href=\"https:\/\/www.process.st\/templates\/feedback-analysis\/\" rel=\"nofollow noopener\" target=\"_blank\">feedback analysis template<\/a> to analyze and respond to the feedback.<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"establish-how-you-will-analyze-reviews-in-future\">\n<h2>Establish how you will analyze reviews in future<\/h2>\n<div class=\"text-content\">\n<p>You need to ensure that a process is followed to ensure that all reviews are analyzed in the same way each time. Analyzing reviews in the same way, will give you consistent data and give you an idea on whether your approach is working, or if it could be improved.&nbsp;<\/p>\n<p>Use a feedback analysis template like <a href=\"https:\/\/www.process.st\/templates\/feedback-analysis\/\" rel=\"nofollow noopener\" target=\"_blank\">this one<\/a> or create your own to aid future feedback analysis and set up a system to analyze feedback each month.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"create-processes-to-monitor-reviews\">\n<h2>Create processes to monitor reviews<\/h2>\n<div class=\"text-content\">\n<p>Make sure reviews are monitored and responded to correctly by using software or following some of these processes:&nbsp;<\/p>\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-support-process-checklist\" rel=\"nofollow noopener\" target=\"_blank\">Customer Support Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/helpdesk-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Helpdesk Management Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/it-service-call-process\/\" rel=\"nofollow noopener\" target=\"_blank\">IT Service Call Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-feedback-survey-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Feedback Survey Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/call-center-employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Call Center Employee Onboarding Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">General Employee Onboarding Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/performance-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Performance Management Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/daily-customer-service-duties\/\" rel=\"nofollow noopener\" target=\"_blank\">Daily Customer Service Duties<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-performance-review\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-performance-review-2\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/records-management-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Records Management Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-journey-map-template\/\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Journey Map Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/reduce-churn\/\" rel=\"nofollow noopener\" target=\"_blank\">Reduce Churn<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-performance-review\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-performance-review-2\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/how-to-respond-to-negative-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\">How to Respond to Negative Reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-journey-map-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Journey Map Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-feedback\/\" rel=\"nofollow noopener\" target=\"_self\">Customer Feedback<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-support-process-checklist\/\" rel=\"nofollow noopener\" target=\"_self\">Customer Support Process Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-profiling\" rel=\"nofollow noopener\" target=\"_self\">Customer Profiling<\/a>&nbsp;<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"sources\">\n<h2>Sources:<\/h2>\n<div class=\"text-content\">\n<h3 style=\"text-align: center;\">Sources&nbsp;<\/h3>\n<ul>\n<li><a href=\"https:\/\/searchengineland.com\" rel=\"nofollow noopener\" target=\"_blank\">Search Engine Land<\/a> - <a href=\"https:\/\/searchengineland.com\/70-consumers-will-leave-review-business-asked-262802\" rel=\"nofollow noopener\" target=\"_blank\">70% of consumers will leave a review for a business when asked<\/a><\/li>\n<li><a href=\"https:\/\/www.business2community.com\" rel=\"nofollow noopener\" target=\"_blank\">Business2Community<\/a> - <a href=\"https:\/\/www.business2community.com\/public-relations\/why-reputation-management-has-become-the-most-important-facet-of-public-relations-02191214\" rel=\"nofollow noopener\" target=\"_blank\">Why Reputation Management Has Become the Most Important Facet of Public Relations<\/a><\/li>\n<li><a href=\"https:\/\/www.brightlocal.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Bright Local<\/a> - <a href=\"https:\/\/www.brightlocal.com\/resources\/niche-review-sites\/\" rel=\"nofollow noopener\" target=\"_blank\">Niche Review Sites by Business Category&nbsp;<\/a><\/li>\n<li><a href=\"https:\/\/www.reviewtrackers.com\" rel=\"nofollow noopener\" target=\"_blank\">Review Trackers<\/a> - <a href=\"https:\/\/www.reviewtrackers.com\/reports\/online-reviews-survey\/\" rel=\"nofollow noopener\" target=\"_blank\">2018 ReviewTrackers Online Reviews Survey<\/a><\/li>\n<li><a href=\"https:\/\/www.techrepublic.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Tech Republic<\/a> -<a href=\"https:\/\/www.techrepublic.com\/article\/7-best-practices-for-managing-online-reviews-of-your-business\/\" rel=\"nofollow noopener\" target=\"_blank\"> 7 best practices for managing online reviews of your business<\/a><\/li>\n<li><a href=\"https:\/\/www.techrepublic.com\" rel=\"nofollow noopener\" target=\"_blank\">Tech Republic<\/a> - <a href=\"https:\/\/www.techrepublic.com\/article\/how-to-track-topics-with-google-alerts-and-inbox-by-gmail\/\" rel=\"nofollow noopener\" target=\"_blank\">How to track topics with Google Alerts and Inbox by Gmail<\/a><\/li>\n<li><a href=\"https:\/\/www.reputology.com\" rel=\"nofollow noopener\" target=\"_blank\">Reputology<\/a> - <a href=\"https:\/\/www.reputology.com\/?ref=s3&amp;keyword=review%20management&amp;matchtype=p&amp;gclid=Cj0KCQiAs67yBRC7ARIsAF49CdW1j-o9j0gZTHItw6c5kA09Wkhgdr4y82H6oxrDm8lSn7VId892HMcaAv4IEALw_wcB\" rel=\"nofollow noopener\" target=\"_blank\">Manage Reviews from One Place<\/a><\/li>\n<li><a href=\"https:\/\/www.retaildoc.com\" rel=\"nofollow noopener\" target=\"_blank\">Bob Phibbs Retail Doctor<\/a> - <a href=\"https:\/\/www.retaildoc.com\/blog\/online-reputation-how-to-monitor-respond-to-customer-reviews\" rel=\"nofollow noopener\" target=\"_blank\">Online Reputation: How to Monitor and Respond to Customer Reviews<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"related-checklists\">\n<h2>Related Checklists:<\/h2>\n<div class=\"text-content\">\n<h3 style=\"text-align: center;\">Related Checklists&nbsp;<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-support-process-checklist\" rel=\"nofollow noopener\" target=\"_blank\">Customer Support Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/helpdesk-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Helpdesk Management Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/it-service-call-process\/\" rel=\"nofollow noopener\" target=\"_blank\">IT Service Call Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-feedback-survey-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Feedback Survey Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/call-center-employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Call Center Employee Onboarding Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">General Employee Onboarding Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/performance-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Performance Management Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/daily-customer-service-duties\/\" rel=\"nofollow noopener\" target=\"_blank\">Daily Customer Service Duties<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-performance-review\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-performance-review-2\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/records-management-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Records Management Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-journey-map-template\/\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Journey Map Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/reduce-churn\/\" rel=\"nofollow noopener\" target=\"_blank\">Reduce Churn<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-performance-review\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/employee-performance-review-2\/\" rel=\"nofollow noopener\" target=\"_blank\">Employee Performance Review<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-service-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Service Training<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/how-to-respond-to-negative-reviews\/\" rel=\"nofollow noopener\" target=\"_blank\">How to Respond to Negative Reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-journey-map-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer Journey Map Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-feedback\/\" rel=\"nofollow noopener\" target=\"_self\">Customer Feedback<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-support-process-checklist\/\" rel=\"nofollow noopener\" target=\"_self\">Customer Support Process Checklist<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/customer-profiling\" rel=\"nofollow noopener\" target=\"_self\">Customer Profiling<\/a>&nbsp;<\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction to the Monitor Reviews Template: This monitor reviews template will enable you to keep track of the online reviews you are receiving from your customers.&nbsp; Most companies monitor their online reviews at least every day. 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