{"id":22185,"date":"2020-03-24T15:51:52","date_gmt":"2020-03-24T15:51:52","guid":{"rendered":"https:\/\/www.process.st\/templates\/hr-service-sla-metrics-tracking\/"},"modified":"2024-02-29T01:44:14","modified_gmt":"2024-02-29T01:44:14","slug":"hr-service-sla-metrics-tracking","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/hr-service-sla-metrics-tracking\/","title":{"rendered":"HR Service SLA Metrics Tracking Process Template"},"content":{"rendered":"<section id=\"introduction\">\n<h2>Introduction:<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tZP8tReVkHavjzMOSjFBvg.png\" alt=\"Introduction:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tZP8tReVkHavjzMOSjFBvg.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Here at <a href=\"https:\/\/www.process.st\/\" rel=\"nofollow noopener\" target=\"_blank\">Process Street<\/a>, we created a general <a href=\"https:\/\/www.process.st\/service-level-agreement-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Service Level Agreement Template Process<\/a> to guide you through the process of creating a comprehensive SLA from scratch.<\/p>\n<p>We then <strong>expanded on this general checklist<\/strong> by creating numerous templates that<strong> include a 3-month review process and are tailored to a variety of industries and use cases<\/strong> including IT services, social media services and HR services.<\/p>\n<p>Now <strong>we\u2019ve taken it a step further by creating an SLA metrics tracking process<\/strong>. This serves as an <strong>even further extension<\/strong>, enabling you to <strong>conduct thorough periodic reviews of your SLAs<\/strong> to maintain a solid relationship with your customers and service providers.<\/p>\n<p>This particular template has been <strong>designed for SLAs concerning HR services.<\/strong><\/p>\n<p>With this SLA metrics tracking process checklist, you will&nbsp; input relevant information in each task and <strong>conduct an effective review of performance<\/strong>.<\/p>\n<p>Components of the checklist include:<\/p>\n<ul>\n<li>\n<ul>\n<li><strong>Basic information<\/strong> about the companies involved<\/li>\n<li>The <strong>objective<\/strong> of the agreement<\/li>\n<li>Service provider and customer <strong>requirements<\/strong><\/li>\n<li><strong>Performance data<\/strong> and metrics<\/li>\n<li>Approval tasks to ensure <strong>SLA compliance<\/strong><\/li>\n<li>Evaluation of SLA <strong>alignment with business goals<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Actionable insight from customer feedback<\/li>\n<\/ul>\n<ul>\n<li>Summary of overall performance<\/li>\n<li><strong>Identification and implementation of any necessary changes<\/strong> to the SLA<\/li>\n<\/ul>\n<h5>A little info about Process Street<\/h5>\n<p>Process Street is <strong>superpowered checklists<\/strong>. By using our software to document your processes, you are instantly creating an actionable workflow in which tasks can be assigned to team members, automated, and monitored in real-time to ensure they are being executed as intended, each and every time.<\/p>\n<p>The point is to <strong>minimize human error, increase accountability<\/strong>, and <strong>provide employees with all of the tools and information necessary<\/strong> to complete their tasks as effectively as possible.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"enter-contact-details\">\n<h2>Enter contact details<\/h2>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> HR service provider company name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> HR service provider's main contact <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<hr>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Customer's company name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Name of customer company's main contact <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Are you the service provider or customer? <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"upload-sla-document-for-reference\">\n<h2>Upload SLA document for reference<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/t4xMhpGDAxDtQvGdcnVPyw.jpg\" alt=\"Upload SLA document for reference\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/t4xMhpGDAxDtQvGdcnVPyw.jpg\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Upload the<strong> current Service Level Agreement (SLA)<\/strong> so that it can be easily found and reviewed by all parties referring to this checklist.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Current Service Level Agreement (SLA) <\/label> <\/p>\n<div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"sla-objectives--requirements\">\n<h2>SLA objectives &amp; requirements:<\/h2>\n<\/section>\n<section id=\"input-the-objectives-of-the-agreement\">\n<h2>Input the objectives of the agreement<\/h2>\n<div class=\"text-content\">\n<p>Specify the <strong>objectives of the agreement<\/strong> below. Later on in the checklist you will need to confirm that progress is being made towards these objectives.<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Agreement objective #1 <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Agreement objective #2 <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Agreement objective #3 <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"input-the-service-provider-requirements\">\n<h2>Input the service provider requirements<\/h2>\n<div class=\"text-content\">\n<p>As a supplier\/service provider, there will be requirements and responsibilities to uphold.&nbsp;<\/p>\n<p>These requirements are, of course, <strong>one of the most important aspects of the SLA to monitor<\/strong> and track in order to make sure they are being fulfilled.&nbsp;<\/p>\n<p>Enter the service provider requirements below so they can be <strong>compared to actual performance<\/strong> in the following tasks.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> HR service provider's requirements #1 <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> HR service provider's requirements #2 <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> HR service provider's requirements #3 <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"input-customer-requirements\">\n<h2>Input customer requirements<\/h2>\n<div class=\"text-content\">\n<p>Now, write down the <strong>requirements expected from the customer<\/strong> in return for the supplier's services.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Customer's requirements #1 <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Customer's requirements #2 <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Customer's requirements #3 <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"reviewing-performance\">\n<h2>Reviewing performance:<\/h2>\n<\/section>\n<section id=\"gather-performance-data\">\n<h2>Gather performance data<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/gIJDJsxNxVRIHinmTwlPDQ.png\" alt=\"Gather performance data\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/gIJDJsxNxVRIHinmTwlPDQ.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Collect all of the data you need to<strong> review the SLA metrics.<\/strong><\/p>\n<p>Ultimately, the goal of tracking SLA metrics is to<strong> ensure that all of your requirements are being met<\/strong> and ideally, no further action needs to be taken.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Performance data <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Document containing performance data <\/label> <\/p>\n<div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"compare-performance-with-requirements\">\n<h2>Compare performance with requirements<\/h2>\n<div class=\"text-content\">\n<p>Now <strong>compare the data you have gathered with the requirements<\/strong> outlined in the SLA.&nbsp;<\/p>\n<h5>HR service provider requirements<\/h5>\n<p>{{form.HR_service_provider's_requirements_#1}}<\/p>\n<p>{{form.HR_service_provider's_requirements_#2}}<\/p>\n<p>{{form.HR_service_provider's_requirements_#3}}<\/p>\n<h5>Customer requirements<\/h5>\n<p>{{form.Customer's_requirements_#1}}<\/p>\n<p>{{form.Customer's_requirements_#2}}<\/p>\n<p>{{form.Customer's_requirements_#3}}<\/p>\n<h5>Performance data<\/h5>\n<p>{{form.Performance_data}}<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Summary of current performance <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"confirm-progress-towards-the-agreements-objectives\">\n<h2>Confirm progress towards the agreement's objectives<\/h2>\n<div class=\"text-content\">\n<p>Confirm that the business relationship, as outlined in the agreement, is <strong>in line with the objectives<\/strong> stated earlier in the checklist<\/p>\n<h5>Objectives<\/h5>\n<p>{{form.Agreement_objective_#1}}<\/p>\n<p>{{form.Agreement_objective_#2}}<\/p>\n<p>{{form.Agreement_objective_#3}}<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Notes on progress towards the agreement's objectives <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"approval-sla-compliance\">\n<h2>Approval: SLA compliance<\/h2>\n<div class=\"approval-content\">\n<div class=\"header\">\n<div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n<\/p><\/div>\n<div class=\"approval-rule-subject-tasks-list\">\n<ul class=\"list\">\n<li>\n<div class=\"approval-rule-subject-tasks-list-item\">\n<div class=\"item\">\n<div class=\"container\">\n        <span class=\"title\">Confirm progress towards the agreement's objectives<\/span> <\/p>\n<div class=\"body\">\n         Will be submitted\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"alignment-with-business-goals\">\n<h2>Alignment with business goals:<\/h2>\n<\/section>\n<section id=\"evaluate-sla-alignment-with-business-goals\">\n<h2>Evaluate SLA alignment with business goals<\/h2>\n<div class=\"text-content\">\n<p>You want to make sure that the service being provided is still<strong> in line with your company's business goals<\/strong>, whether they are short-term or long-term.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Summary of how the SLA is aligned with current business goals <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"approval-alignment-with-business-goals\">\n<h2>Approval: Alignment with business goals<\/h2>\n<div class=\"approval-content\">\n<div class=\"header\">\n<div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n<\/p><\/div>\n<div class=\"approval-rule-subject-tasks-list\">\n<ul class=\"list\">\n<li>\n<div class=\"approval-rule-subject-tasks-list-item\">\n<div class=\"item\">\n<div class=\"container\">\n        <span class=\"title\">Evaluate SLA alignment with business goals<\/span> <\/p>\n<div class=\"body\">\n         Will be submitted\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"customer-feedback\">\n<h2>Customer feedback:<\/h2>\n<\/section>\n<section id=\"conduct-informal-interviews-with-the-customer\">\n<h2>Conduct informal interviews with the customer<\/h2>\n<div class=\"text-content\">\n<p>According to<a href=\"https:\/\/www.atlassian.com\/itsm\/service-request-management\/slas\" rel=\"nofollow noopener\" target=\"_blank\"> Atlassian<\/a>, an effective way to measure SLA performance is to <strong>conduct brief, informal interviews with your customer<\/strong> to get a good idea of how you are doing from their perspective.<\/p>\n<p>Consider<strong> contacting the primary customer contact and setting up a phone call<\/strong> to gather valuable information reggarding how well you are providing your services.&nbsp;<\/p>\n<p>You can <strong>use the email template below<\/strong> to reach out immediately<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"summarize-the-feedback\">\n<h2>Summarize the feedback<\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/rn0kdPLrai2SW4CEfu1Meg.jpg\" alt=\"Summarize the feedback\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/rn0kdPLrai2SW4CEfu1Meg.jpg\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>After gathering customer feedback, <strong>summarize their thoughts<\/strong> in the text form field below.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Summary of customer feedback <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"note-down-any-important-insights\">\n<h2>Note down any important insights<\/h2>\n<div class=\"text-content\">\n<p>There may have been some important points mentioned during the feedback process that could <strong>offer opportunities to improve your service delivery.&nbsp;<\/strong><\/p>\n<p>There may have also been some information received that<strong> suggests a change to the SLA is necessary.&nbsp;<\/strong><\/p>\n<p>Whatever the case may be, <strong>note down any important insights which would be useful when conducting a final evaluation<\/strong> of performance regarding the SLA.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Important insights gathered from customer feedback <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"final-evaluation\">\n<h2>Final evaluation:<\/h2>\n<\/section>\n<section id=\"summarize-overall-performance-to-date\">\n<h2>Summarize overall performance to date<\/h2>\n<div class=\"text-content\">\n<p>Summarize the <strong>overall performance<\/strong> of the SLA.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Overall performance to date <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"identify-action-items-to-improve-service-delivery\">\n<h2>Identify action items to improve service delivery<\/h2>\n<div class=\"text-content\">\n<p>Throughout the SLA review process, you may have<strong> identified a number of opportunities to improve HR service delivery.&nbsp;<\/strong><\/p>\n<p>More often than not, <strong>carefully reviewing performance metrics and evaluating customer feedback<\/strong> highlights some ways in which you can optimize service delivery.&nbsp;<\/p>\n<p>Transform these opportunities into <strong>clear action items.<\/strong><\/p>\n<p class=\"style-info\">If everything is going as expected with no complaints what so ever, great job! Simply write something like 'None - everything going well' in the text box below.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Action items to improve HR service delivery <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"determine-if-any-changes-need-to-be-made-to-the-sla\">\n<h2>Determine if any changes need to be made to the SLA<\/h2>\n<div class=\"text-content\">\n<p>You have completed the review process, now its time to <strong>determine if the SLA requires any changes to be made.<\/strong><\/p>\n<p>Below are a<strong> few examples of the kinds of questions you should be asking<\/strong> when determining if the SLA needs to be edited.<\/p>\n<ul>\n<li><em>Do the requirements need iterating?<\/em><\/li>\n<li><em>Do the objectives still align with your business goals?<\/em><\/li>\n<li><em>Is the purpose of the SLA the same as it was when last reviewed?<\/em><\/li>\n<li><em>Does the time period of the agreement need to be extended or shortened?<\/em><\/li>\n<\/ul><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Do any changes need to be made to the SLA? <\/label><br \/>\n   <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"clarify-what-changes-need-to-be-made\">\n<h2>Clarify what changes need to be made<\/h2>\n<div class=\"text-content\">\n<p>In the text box below, <strong>clearly state the changes that need to be made<\/strong> so they can be reviewed and sent to the relevant personnel.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Changes that need to be made to the SLA <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"inform-the-relevant-personnel-of-the-necessary-changes\">\n<h2>Inform the relevant personnel of the necessary changes<\/h2>\n<div class=\"text-content\">\n<p>Of course, a number of individuals including the<strong> HR&nbsp;service provider and customer's main contact, need to be informed about these required edits<\/strong>, so that the new SLA can be created and implemented as soon as possible.<\/p>\n<p class=\"style-info\"><strong>Required changes for updated SLA:<\/strong> {{form.Changes_that_need_to_be_made_to_the_SLA}}<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"confirm-that-the-sla-has-been-updated\">\n<h2>Confirm that the SLA has been updated<\/h2>\n<div class=\"text-content\">\n<p>Confirm that the <strong>SLA has been updated.<\/strong><\/p>\n<p><strong>Upload the updated document below<\/strong> for approval.<\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Updated SLA document <\/label> <\/p>\n<div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"approval-updated-sla-has-been-implemented\">\n<h2>Approval: Updated SLA has been implemented<\/h2>\n<div class=\"approval-content\">\n<div class=\"header\">\n<div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n<\/p><\/div>\n<div class=\"approval-rule-subject-tasks-list\">\n<ul class=\"list\">\n<li>\n<div class=\"approval-rule-subject-tasks-list-item\">\n<div class=\"item\">\n<div class=\"container\">\n        <span class=\"title\">Confirm that the SLA has been updated<\/span> <\/p>\n<div class=\"body\">\n         Will be submitted\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"confirm-date-of-next-review\">\n<h2>Confirm date of next review<\/h2>\n<div class=\"text-content\">\n<p>Finally, <strong>confirm the date of the next SLA review.&nbsp;<\/strong><\/p>\n<p class=\"style-info\">We recommend you should conduct reviews at <strong>least every quarter, or once month<\/strong> depending on how long-term the agreement is and how likely it is to require changes<\/p>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Date of next SLA review <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"sources\">\n<h2>Sources:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/blog.hubspot.com\/blog\/tabid\/6307\/bid\/34212\/how-to-create-a-service-level-agreement-sla-for-better-sales-marketing-alignment.aspx\" rel=\"nofollow noopener\" target=\"_blank\">Ellie Mirman - The Ultimate Guide to Service Level Agreements (SLA's)<\/a><\/li>\n<li><a href=\"https:\/\/www.ebme.co.uk\/articles\/management\/service-level-agreements-sla-s-and-customer-satisfaction\" rel=\"nofollow noopener\" target=\"_blank\">John Sandman - Service Level Agreements (SLAs) and Customer Satisfaction<\/a><\/li>\n<li><a href=\"https:\/\/www.processunity.com\/third-party-risk-management\/vendor-sla-monitoring\/\" rel=\"nofollow noopener\" target=\"_blank\">Process Unity - Vendor SLA Monitoring<\/a><\/li>\n<li><a href=\"http:\/\/www.nkarten.com\/HowToCritique-T5P.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Naomi Karten - How to Critique and Strengthen Your SLAs<\/a><\/li>\n<li><a href=\"https:\/\/www.thestairway.co.uk\/publications\/service-standards-and-service-level-agreements.html\" rel=\"nofollow noopener\" target=\"_blank\">Sarah Cook - Customer Experience Standards and Service Level Agreements<\/a><\/li>\n<li><a href=\"https:\/\/www.joetheitguy.com\/itsm-basics-5-tips-for-better-slas\/\" rel=\"nofollow noopener\" target=\"_blank\">Joe the IT Guy - 5 Tips for Better SLA's<\/a><\/li>\n<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/2672572-measure-your-sla-performance\" rel=\"nofollow noopener\" target=\"_blank\">Intercom - Measure Your SLA Performance<\/a><\/li>\n<li><a href=\"https:\/\/www.atlassian.com\/itsm\/service-request-management\/slas\" rel=\"nofollow noopener\" target=\"_blank\">Atlassian - How to Set, Measure and Report on SLAs<\/a><\/li>\n<li><a href=\"https:\/\/www.31west.net\/blog\/what-is-sla-service-level-agreement\/\" rel=\"nofollow noopener\" target=\"_blank\">Nancy Pais - What Is Service Level Agreement (SLA): All You Need to Know<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"related-checklists\">\n<h2>Related checklists:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/service-level-agreement-template-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Service Level Agreement Template Process<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/sla-management\/\" rel=\"nofollow noopener\" target=\"_blank\">SLA Management Checklist Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/sla-metrics-tracking\/\" rel=\"nofollow noopener\" target=\"_blank\">SLA Metrics Tracking Process Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/it-service-sla-management\/\" rel=\"nofollow noopener\" target=\"_blank\">IT Service SLA Management Checklist Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/cloud-service-sla-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Cloud Service SLA Management Checklist Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/social-media-sla-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Social Media SLA Management Checklist Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/network-services-sla-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Network Services SLA Management Checklist Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/managed-web-hosting-sla-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Managed Web Hosting SLA Management Checklist Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/call-center-sla-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Call Center SLA Management Checklist Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/hr-service-sla-management\/\" rel=\"nofollow noopener\" target=\"_blank\">HR Service SLA Management Checklist Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/it-service-sla-metrics-tracking\/\" rel=\"nofollow noopener\" target=\"_blank\">IT Service SLA Metrics Tracking Process Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/cloud-service-sla-metrics-tracking\/\" rel=\"nofollow noopener\" target=\"_blank\">Cloud Service SLA Metrics Tracking Process Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/social-media-sla-metrics-tracking\/\" rel=\"nofollow noopener\" target=\"_blank\">Social Media SLA Metrics Tracking Process Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/network-services-sla-metrics-tracking\/\" rel=\"nofollow noopener\" target=\"_blank\">Network Services SLA Metrics Tracking Process Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/managed-web-hosting-sla-metrics-tracking\/\" rel=\"nofollow noopener\" target=\"_blank\">Managed Web Hosting SLA Metrics Tracking Process Template<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/call-center-sla-metrics-tracking\/\" rel=\"nofollow noopener\" target=\"_blank\">Call Center SLA Metrics Tracking Process Template<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: Here at Process Street, we created a general Service Level Agreement Template Process to guide you through the process of creating a comprehensive SLA from scratch. We then expanded on this general checklist by creating numerous templates that include a 3-month review process and are tailored to a variety of industries and use cases [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":22186,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"30","template_description":"Run this checklist periodically to review performance and ensure the requirements of an HR services SLA are being met.","template_id":"hkEucz1XL-2U8-mANbNEjA","task_0":"Introduction:","task_slug_0":"introduction","task_1":"Enter contact details","task_slug_1":"enter-contact-details","task_2":"Upload SLA document for reference","task_slug_2":"upload-sla-document-for-reference","task_3":"SLA objectives &amp; requirements:","task_slug_3":"sla-objectives--requirements","task_4":"Input the objectives of the agreement","task_slug_4":"input-the-objectives-of-the-agreement","task_5":"Input the service provider requirements","task_slug_5":"input-the-service-provider-requirements","task_6":"Input customer requirements","task_slug_6":"input-customer-requirements","task_7":"Reviewing performance:","task_slug_7":"reviewing-performance","task_8":"Gather performance data","task_slug_8":"gather-performance-data","task_9":"Compare performance with requirements","task_slug_9":"compare-performance-with-requirements","task_10":"Confirm progress towards the agreement's objectives","task_slug_10":"confirm-progress-towards-the-agreements-objectives","task_11":"Approval: SLA compliance","task_slug_11":"approval-sla-compliance","task_12":"Alignment with business goals:","task_slug_12":"alignment-with-business-goals","task_13":"Evaluate SLA alignment with business goals","task_slug_13":"evaluate-sla-alignment-with-business-goals","task_14":"Approval: Alignment with business goals","task_slug_14":"approval-alignment-with-business-goals","task_15":"Customer feedback:","task_slug_15":"customer-feedback","task_16":"Conduct informal interviews with the customer","task_slug_16":"conduct-informal-interviews-with-the-customer","task_17":"Summarize the feedback","task_slug_17":"summarize-the-feedback","task_18":"Note down any important insights","task_slug_18":"note-down-any-important-insights","task_19":"Final evaluation:","task_slug_19":"final-evaluation","task_20":"Summarize overall performance to date","task_slug_20":"summarize-overall-performance-to-date","task_21":"Identify action items to improve service delivery","task_slug_21":"identify-action-items-to-improve-service-delivery","task_22":"Determine if any changes need to be made to the SLA","task_slug_22":"determine-if-any-changes-need-to-be-made-to-the-sla","task_23":"Clarify what changes need to be made","task_slug_23":"clarify-what-changes-need-to-be-made","task_24":"Inform the relevant personnel of 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