{"id":22986,"date":"2020-05-13T16:48:08","date_gmt":"2020-05-13T16:48:08","guid":{"rendered":"https:\/\/www.process.st\/templates\/itil-problem-management-process-template\/"},"modified":"2024-05-14T11:44:48","modified_gmt":"2024-05-14T11:44:48","slug":"itil-problem-management-process-template","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/itil-problem-management-process-template\/","title":{"rendered":"ITIL Problem Management Process Template"},"content":{"rendered":"\n
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Introduction:<\/h2>\n
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The problem management process goes hand in hand with incident management and change management.<\/strong> These processes are critical for IT-business strategy alignment<\/strong> and maintaining high levels of productivity<\/strong> throughout an organization.<\/p>\n

Although problem management is its own process, it is dependent<\/strong> on an effective incident management process and interaction with other related ITIL processes.<\/p>\n

Process Street<\/a> recently released a full ITIL template pack<\/strong>, which includes templates for incident and change management<\/strong>, providing you with a way to perform first-class end-to-end management of these processes.<\/p>\n

Back to this template.<\/p>\n

Problem management is primarily designed to prevent, or at least minimize, downtime and disruptions<\/strong> that occur as a result of IT-related problems.<\/p>\n

A few other key benefits of problem management are:<\/p>\n