{"id":22994,"date":"2020-05-13T16:48:41","date_gmt":"2020-05-13T16:48:41","guid":{"rendered":"https:\/\/www.process.st\/templates\/itil-change-management-process-template\/"},"modified":"2024-05-14T11:52:31","modified_gmt":"2024-05-14T11:52:31","slug":"itil-change-management-process-template","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/itil-change-management-process-template\/","title":{"rendered":"ITIL Change Management Process Template"},"content":{"rendered":"\n<section id=\"introduction\">\n <h2>Introduction:<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/25d7efda-cd5e-42ef-9085-1db03738392c\/t6z7lZnLnPaiT3aeLfJCCw.png\" alt=\"Introduction:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/25d7efda-cd5e-42ef-9085-1db03738392c\/t6z7lZnLnPaiT3aeLfJCCw.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  <p><br>\n   Simply put, the goal of <a href=\"https:\/\/www.process.st\/change-management-strategy\/\" rel=\"nofollow noopener\" target=\"_blank\">change management<\/a> is to <strong>mitigate risk and minimize disruption to IT services and business operation<\/strong>s during the implementation of a change.<\/p>\n  <p>The ITIL change management process is<strong> clear, standardized, and should be followed carefully<\/strong> in order to avoid unnecessary disruptions and adverse effects on productivity.<\/p>\n  <p>Some of the <strong>key benefits that result from effective change management<\/strong> include:<\/p>\n  <ul>\n   <li>Improved IT-business strategy alignment<\/li>\n   <li>Improved visibility into IT processes<\/li>\n   <li>Prioritized responsiveness to change<\/li>\n   <li>Better risk management<\/li>\n   <li>&nbsp;Reduced service disruptions<\/li>\n   <li>Increased staff productivity<\/li>\n   <li>Compliance with regulations<\/li>\n  <\/ul>\n  <p>From <strong>creating the RFC, evaluating the change, approving, implementing, and conducting a post-implementation review<\/strong>, this <a href=\"https:\/\/www.process.st\/\" rel=\"nofollow noopener\" target=\"_blank\">Process Street<\/a> checklist will guide you through the entire change management process, <strong>ensuring that the procedure is completed as efficiently as possible<\/strong> while remaining compliant with the ITIL framework.<\/p>\n  <h5>A little info about Process Street<\/h5>\n  <p>Process Street is&nbsp;<strong>superpowered checklists<\/strong>. By using our software to document your processes, you are instantly creating an actionable workflow in which tasks can be assigned to team members, automated, and monitored in real-time to ensure they are being executed as intended, each and every time.<\/p>\n  <p>The point is to&nbsp;<strong>minimize human error, increase accountability<\/strong>, and&nbsp;<strong>provide employees with all of the tools and information necessary<\/strong>&nbsp;to complete their tasks as effectively as possible.<\/p>\n  <p>Once they've approved the document, it's then time to do what you do best: Supply great services to paying customers!<\/p>\n <\/div>\n<\/section>\n<section id=\"request-for-change-rfc\">\n <h2>Request for change (RFC):<\/h2>\n<\/section>\n<section id=\"create-the-rfc-record\">\n <h2>Create the RFC record<\/h2>\n <div class=\"text-content\">\n  <p>The first step to implementing a change is creating a <strong>Request for Change (RFC)<\/strong> record. This is a<strong> formal document that contains important details<\/strong> regarding the change including:<\/p>\n  <ul>\n   <li>Description of the change&nbsp;<\/li>\n   <li>Reason for the change<\/li>\n   <li>Resource requirements<\/li>\n   <li>Expected timeframe<\/li>\n   <li>Back-out plan<\/li>\n   <li>Contact information<\/li>\n  <\/ul>\n  <p><strong>Upload and\/or link to the RFC below.&nbsp;<\/strong><\/p>\n  <p class=\"style-info\"><strong>Process Street has created an RFC form template<\/strong> that is intended to be paired with this checklist and ensures you begin the change management process in accordance with the ITIL framework.<\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> RFC document <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Link to RFC record <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Change record - Unique ID <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"enter-contact-details-of-the-change-owner\">\n <h2>Enter contact details of the change owner<\/h2>\n <div class=\"text-content\">\n  <p>Enter the <strong>contact details of the change owner<\/strong> so they can be <strong>assigned approval tasks<\/strong> and easily contacted whenever necessary.&nbsp;<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Change owner - Name <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"email-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Change owner - Email address <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-rfc-completed\">\n <h2>Approval: RFC completed<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Create the RFC record<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"enter-contact-details-of-the-change-manager\">\n <h2>Enter contact details of the change manager<\/h2>\n <div class=\"text-content\">\n  <p>For <strong>review and approval purposes, <\/strong>enter the contact details of the change manager.<\/p>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Change manager - Name <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"email-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Change manager - Email address <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"change-evaluation\">\n <h2>Change evaluation:<\/h2>\n<\/section>\n<section id=\"evaluate-the-benefits-to-it-services\">\n <h2>Evaluate the benefits to IT services<\/h2>\n <div class=\"text-content\">\n  <p>Evaluate what the <strong>benefits to IT services<\/strong> would be if the change is implemented.&nbsp;<\/p>\n  <p>Ask yourself questions like:<\/p>\n  <ul>\n   <li><em>Would it make a certain process more efficient?<\/em><\/li>\n   <li><em>Would it cut costs in the short or long-term?<\/em><\/li>\n   <li><em>Would it help avoid certain incidents from occurring in the future?<\/em><\/li>\n   <li><em>Would it relieve personnel of mundane work?<\/em><\/li>\n  <\/ul>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Benefits to IT services <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"evaluate-the-risks-to-it-services\">\n <h2>Evaluate the risks to IT services<\/h2>\n <div class=\"text-content\">\n  <p>Evaluate what<strong> risks implementing the change poses to IT services.<\/strong><\/p>\n  <p>Ask yourself questions like:<\/p>\n  <ul>\n   <li><em>Would it require delays in addressing other important issues?<\/em><\/li>\n   <li><em>Would it require significant time and effort from important personnel?<\/em><\/li>\n  <\/ul>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Risks to IT services <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"evaluate-extent-of-disruption-to-business-operations\">\n <h2>Evaluate extent of disruption to business operations<\/h2>\n <div class=\"text-content\">\n  <p>Next, evaluate the extent to which implementing the change would <strong>disrupt business operations<\/strong>, beyond just IT services.&nbsp;<\/p>\n  <ul>\n   <li><em>Which department(s) would implementing this change affect in terms of productivity?<\/em><\/li>\n   <li><em>How significant would this disruption be?<\/em><\/li>\n   <li><em>How long do you anticipate the disruption lasting?<\/em><\/li>\n  <\/ul>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Disruption to business operations <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"determine-if-a-change-evaluation-report-is-necessary\">\n <h2>Determine if a change evaluation report is necessary<\/h2>\n <div class=\"text-content\">\n  <p>Certain types of <strong>major changes<\/strong>, like the introduction of a new service, <strong>require a formal change evaluation report<\/strong> before being authorized.&nbsp;<\/p>\n  <p>If this is the case, select \"Yes\" from the dropdown below and<strong> upload the report in the following task<\/strong> so it can be<strong> reviewed and approved<\/strong> by the necessary personnel.&nbsp;<\/p>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Does this change require a change evaluation report? <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     No\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Yes\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"upload-the-change-evaluation-report\">\n <h2>Upload the change evaluation report<\/h2>\n <div class=\"text-content\">\n  <p>Create the change evaluation report and upload it below, You can also link to the document if it is available online.&nbsp;<\/p>\n  <p>The report will contain information you have filled out in prior tasks:<\/p>\n  <p><strong>Link to RFC record:<\/strong> {{form.Link_to_RFC_record}}<\/p>\n  <p><strong>Benefits to IT services:<\/strong> {{form.Benefits_to_IT_services}}<\/p>\n  <p><strong>Risks to IT services:<\/strong> {{form.Risks_to_IT_services}}<\/p>\n  <p><strong>The extent of disruption to business operations:<\/strong> {{form.Disruption_to_business_operations}}<\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Change evaluation report <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Link to change evaluation report <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"determine-remediation-plans-in-case-of-failure\">\n <h2>Determine remediation plans in case of failure<\/h2>\n <div class=\"text-content\">\n  <p class=\"style-blockquote\"><em>Plans are done, actions are taken, and changes are initiated, but what happens if the change is not completed successfully? No change should be approved without having explicitly addressed the question of what to do if it is not successful. And this should be done using an ITIL remediation plan.&nbsp;- <\/em><a href=\"https:\/\/blog.masterofproject.com\/itil-remediation-plan\/\" rel=\"nofollow noopener\" target=\"_blank\">Master of Project Academy<\/a><\/p>\n <\/div>\n <div class=\"text-content\">\n  <p>An ITIL remediation plan is important when evaluating any change proposal, <strong>especially if it a major change<\/strong> that would require significant disruption to business operations.<\/p>\n  <p>It is a <strong>risk management procedure<\/strong> put in place to ensure that <strong>services can be restored to their previous working conditions<\/strong> if implementation was to fail for any particular reason.&nbsp;<\/p>\n  <p><\/p>\n  <p><strong>Upload and\/or link to your remediation plan below.<\/strong><\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Remediation plan (document) <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Link to remediation plan <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-deployment-authorization\">\n <h2>Approval: Deployment authorization<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Evaluate the benefits to IT services<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Evaluate the risks to IT services<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Evaluate extent of disruption to business operations<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Upload the change evaluation report<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Determine if a change evaluation report is necessary<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Determine remediation plans in case of failure<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"change-implementation\">\n <h2>Change implementation:<\/h2>\n<\/section>\n<section id=\"build-the-change-in-coordination-with-relevant-teams\">\n <h2>Build the change in coordination with relevant teams<\/h2>\n <div class=\"text-content\">\n  <p>Now that the change has been <strong>properly evaluated, reviewed, and approved<\/strong>, its <strong>time to build<\/strong> the change in coordination with the relevant teams\/personnel.&nbsp;<\/p>\n  <p>If there are important things that came up during the building process that you would like to record, note them down in the form field below.&nbsp;<\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Notes from building the change <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"perform-testing\">\n <h2>Perform testing<\/h2>\n <div class=\"text-content\">\n  <p>After the change has been built, its time to<strong> carry out testing<\/strong> to see if it works properly.&nbsp;<\/p>\n  <p>Note down results from the test in the form field below so they can be<strong> reviewed by the change manager.&nbsp;<\/strong><\/p>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Test results <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"notify-the-change-manager-of-test-results\">\n <h2>Notify the change manager of test results<\/h2>\n <div class=\"text-content\">\n  <p>Notify the change manager of the test results by<strong> using the email template below<\/strong> so they can be reviewed and the change can be authorized for final deployment.<\/p>\n  <p class=\"style-danger\"><strong>Note:<\/strong> In order for the variables inside the email template to be populated, be sure to check that you have provided a<strong> link to the RFC record (task 3)<\/strong> and a<strong> link to the change evaluation report (task 11)<\/strong>. If these are not applicable, edit the template accordingly.<\/p>\n <\/div>\n<\/section>\n<section id=\"approval-ready-for-final-deployment\">\n <h2>Approval: Ready for final deployment<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Build the change in coordination with relevant teams<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Perform testing<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Notify the change manager of test results<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"deploy-the-change\">\n <h2>Deploy the change<\/h2>\n <div class=\"text-content\">\n  <p>Great! The change proposal has been<strong> evaluated, tested, and approved for implementation.<\/strong><\/p>\n  <p>Deploy the change and<strong> record exactly when it was deployed for future reference.<\/strong>&nbsp;<\/p>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Date &amp; time of deployment <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"postimplementation-review\">\n <h2>Post-implementation review:<\/h2>\n<\/section>\n<section id=\"conduct-a-postimplementation-review-pir\">\n <h2>Conduct a post-implementation review (PIR)<\/h2>\n <div class=\"text-content\">\n  <p>A Post-Implementation Review (PIR) is an essential part of the change management process that must not be overlooked.&nbsp;<\/p>\n  <p>Important questions to answer include:<\/p>\n  <ul>\n   <li><em>Did the change have the desired effect and meet the stated objectives?\u2003<\/em><\/li>\n   <li><em>Are users and customers satisfied with the results?\u2003<\/em><\/li>\n   <li><em>Are there any shortcomings or undesirable side effects?\u2003<\/em><\/li>\n   <li><em>Was there a proper allocation of resources to implement the change?\u2003<\/em><\/li>\n   <li><em>Was the change implemented on time and within budget?\u2003<\/em><\/li>\n   <li><em>Did the backout plan function correctly?\u2003<\/em><\/li>\n   <li><em>Was the change request properly categorized? If not, adjust as required.<\/em>\u2003<\/li>\n  <\/ul>\n  <p class=\"style-info\"><strong>Process Street has created a PIR template<\/strong> that is intended to be paired with this checklist and walks you through the review process to ensure nothing is missed.&nbsp;<\/p>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Post-implementation review <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Link to post-implementation review <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"close-associated-problems-and-known-errors\">\n <h2>Close associated problems and known errors<\/h2>\n <div class=\"text-content\">\n  <p>If there were any problems or known errors that were associated with this change that have now been resolved following deployment, <strong>be sure to close them and link to the record(s) below.<\/strong><\/p>\n <\/div>\n <div class=\"url-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Link to (closed) associated problem <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"sources\">\n <h2>Sources:<\/h2>\n <div class=\"text-content\">\n  <ul>\n   <li><a href=\"https:\/\/www.linkedin.com\/in\/anthonyorr\/\" rel=\"nofollow noopener\" target=\"_blank\">Anthony Orr<\/a> - <a href=\"https:\/\/www.cherwell.com\/library\/essential-guides\/essential-guide-to-itil-change-management\/\" rel=\"nofollow noopener\" target=\"_blank\"><em>The Essential Guide to Change Management<\/em><\/a><\/li>\n   <li><a href=\"https:\/\/freshservice.com\/change-management-software\/itil-change-management\" rel=\"nofollow noopener\" target=\"_blank\">FreshService - <em>ITIL Change Management Process<\/em><\/a><\/li>\n   <li><a href=\"https:\/\/blog.masterofproject.com\/itil-remediation-plan\/\" rel=\"nofollow noopener\" target=\"_blank\">Master of Project Academy -<em> ITIL Remediation Plan<\/em><\/a><\/li>\n   <li><a href=\"https:\/\/wiki.en.it-processmaps.com\/index.php\/Change_Management\" rel=\"nofollow noopener\" target=\"_blank\">Wiki Process Maps - <em>Change Management<\/em><\/a><\/li>\n   <li><a href=\"https:\/\/www.bmc.com\/blogs\/itil-change-management\/\" rel=\"nofollow noopener\" target=\"_blank\">BMC - <em>ITIL Change Management Basics<\/em><\/a><\/li>\n   <li><a href=\"https:\/\/www.itiltraining.com\/blog\/2019\/06\/27\/itil-change-management-definition\/\" rel=\"nofollow noopener\" target=\"_blank\">ITIL Training - <em>What is Change Management and Why Is It Important?<\/em><\/a><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"related-checklists\">\n <h2>Related checklists:<\/h2>\n <div class=\"text-content\">\n  <ul>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/itil-incident-management-process-template\/\" rel=\"nofollow noopener\" target=\"_blank\">ITIL Incident Management Process Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/itil-problem-management-process-template\/\" rel=\"nofollow noopener\" target=\"_blank\">ITIL Problem Management Process Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/itil-request-for-change-template\/\" rel=\"nofollow noopener\" target=\"_blank\">ITIL Request for Change (RFC) Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/itil-release-planning-template\/\" rel=\"nofollow noopener\" target=\"_blank\">ITIL Release Planning Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/itil-post-implementation-review-template\/\" rel=\"nofollow noopener\" target=\"_blank\">ITIL Post Implementation Review Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/itil-access-management-process-template\/\" rel=\"nofollow noopener\" target=\"_blank\">ITIL Access Management Process Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/itil-continual-service-improvement-template\/\" rel=\"nofollow noopener\" target=\"_blank\">ITIL Continual Service Improvement Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/it-service-sla-management\/\" rel=\"nofollow noopener\" target=\"_blank\">IT Service SLA Management Checklist Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/cloud-service-sla-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Cloud Service SLA Management Checklist Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/it-service-sla-metrics-tracking\/\" rel=\"nofollow noopener\" target=\"_self\">IT Service SLA Metrics Tracking Process Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/cloud-service-sla-metrics-tracking\/\" rel=\"nofollow noopener\" target=\"_self\">Cloud Service SLA Metrics Tracking Process Template<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/inventory-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Inventory Management Process<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/network-security-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Network Security Management<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/client-data-backup-best-practices\/\" rel=\"nofollow noopener\" target=\"_blank\">Client Data Backup Best Practices<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/computer-maintenance-guide\/\" rel=\"nofollow noopener\" target=\"_blank\">Computer Maintenance Guide<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/ubuntu-server-setup-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Ubuntu Server Setup Process<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/virtual-private-server-setup\/\" rel=\"nofollow noopener\" target=\"_blank\">Virtual Private Server Setup<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/it-support-process\/\" rel=\"nofollow noopener\" target=\"_blank\">IT Support Process<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/helpdesk-management\/\" rel=\"nofollow noopener\" target=\"_blank\">Helpdesk Management<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/server-maintenance\/\" rel=\"nofollow noopener\" target=\"_blank\">Server Maintenance<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/server-security\/\" rel=\"nofollow noopener\" target=\"_blank\">Server Security<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/information-security-incident-response\/\" rel=\"nofollow noopener\" target=\"_blank\">Information Security Incident Response<\/a><\/li>\n   <li><a href=\"https:\/\/www.process.st\/checklist\/sql-server-audit-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">SQL Server Audit Checklist<\/a><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: Simply put, the goal of change management is to mitigate risk and minimize disruption to IT services and business operations during the implementation of a change. The ITIL change management process is clear, standardized, and should be followed carefully in order to avoid unnecessary disruptions and adverse effects on productivity. Some of the key [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":22995,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"25","template_description":"Run this checklist to evaluate and either implement or reject a Request for Change (RFC)","template_id":"gVZ6hDRg1zF24B8kMMpMhg","task_0":"Introduction:","task_slug_0":"introduction","task_1":"Request for change (RFC):","task_slug_1":"request-for-change-rfc","task_2":"Create the RFC record","task_slug_2":"create-the-rfc-record","task_3":"Enter contact details of the change owner","task_slug_3":"enter-contact-details-of-the-change-owner","task_4":"Approval: RFC completed","task_slug_4":"approval-rfc-completed","task_5":"Enter contact details of the change manager","task_slug_5":"enter-contact-details-of-the-change-manager","task_6":"Change 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