{"id":23873,"date":"2020-07-31T13:21:01","date_gmt":"2020-07-31T13:21:01","guid":{"rendered":"https:\/\/www.process.st\/templates\/dmaic-improvement-project-tollgate-checklist\/"},"modified":"2024-02-29T02:35:30","modified_gmt":"2024-02-29T02:35:30","slug":"dmaic-improvement-project-tollgate-checklist","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/dmaic-improvement-project-tollgate-checklist\/","title":{"rendered":"DMAIC Improvement Project Tollgate Checklist"},"content":{"rendered":"<section id=\"introduction-to-dmaic-tollgate-checklist\">\n<h2>Introduction to DMAIC Tollgate Checklist:<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/kCrFvRUreqy3IHcRKThOpA.png\" alt=\"Introduction to DMAIC Tollgate Checklist:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/kCrFvRUreqy3IHcRKThOpA.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Welcome!<\/p>\n<p>The <a href=\"https:\/\/goleansixsigma.com\/dmaic\/\" rel=\"nofollow noopener\" target=\"_blank\">DMAIC<\/a> Tollgate Checklist is a great way to guide your improvement efforts. If you're new to process improvement, here is some helpful info.<\/p>\n<p>What's DMAIC? DMAIC is a five-step method for improving existing problems with unknown causes. It's part of the Six Sigma system of <a href=\"https:\/\/goleansixsigma.com\/continuous-improvement\/\" rel=\"nofollow noopener\" target=\"_blank\">continuous improvement<\/a> that was developed by <a href=\"https:\/\/goleansixsigma.com\/bill-smith-grand-daddy-quality\/\" rel=\"nofollow noopener\" target=\"_blank\">Bill Smith<\/a> and <a href=\"https:\/\/goleansixsigma.com\/mikel-harry-grand-daddy-quality\/\" rel=\"nofollow noopener\" target=\"_blank\">Mikel Harry<\/a> of Motorola during the 1980s. Like other process improvement methods it follows the Scientific Method but puts an emphasis on using data to get to the root of process issues.<\/p>\n<p>DMAIC stands for:<\/p>\n<ul>\n<li><strong>Define<\/strong>: Define the problem<\/li>\n<li><strong>Measure<\/strong>: Quantify the problem<\/li>\n<li><strong>Analyze<\/strong>: Identify the cause of the problem<\/li>\n<li><strong>Improve<\/strong>: Solve the root cause and verify improvement<\/li>\n<li><strong>Control<\/strong>: Maintain the gains and pursue perfection<\/li>\n<\/ul>\n<p>DMAIC is best for the following types of issues:<\/p>\n<ul>\n<li>Existing process problems with unknown causes<\/li>\n<li>Process issues that delay products and services<\/li>\n<li>Processes that are not meeting customer requirements<\/li>\n<li>Processes that are producing defective products and services<\/li>\n<li>Processes overburdened with rework<\/li>\n<li>Processes that result in customer complaints<\/li>\n<\/ul>\n<p>You can use the checklist to guide your improvement project, you can mine each task to download helpful templates, and you can watch the embedded videos for some deep dives on how to overcome common challenges.<\/p>\n<p>Some tips on using the template:<\/p>\n<ul>\n<li>The list on the left represents the tasks to be completed for a DMAIC (Define, Measure, Analyze, Improve &amp; Control) process improvement project<\/li>\n<li>You can change the checklist name if you like (double click the \"Shared Checklist\" name)<\/li>\n<li>It's a good idea to bookmark this link so it's easy to come back to<\/li>\n<li>Completing all the tasks will complete the checklist..and your project!<\/li>\n<li>If you'd like your own Process Street account, you can set up a trial access for free<\/li>\n<\/ul>\n<p>Enjoy!<\/p>\n<p>Your friends at GoLeanSixSigma.com<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"conduct-an-8-wastes-assessment\">\n<h2>Conduct an 8 Wastes Assessment<\/h2>\n<div class=\"text-content\">\n<p>Use the 8 Wastes Check Sheet Template as a way to hunt for potential improvement efforts. You'll probably find a few Quick Wins while you're at it!<\/p>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/hr0k_HUwy9bQLBeNRCREkw.png\" alt=\"Conduct an 8 Wastes Assessment\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/hr0k_HUwy9bQLBeNRCREkw.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<\/section>\n<section id=\"find-at-least-one-process-improvement-opportunity\">\n<h2>Find at least one process improvement opportunity<\/h2>\n<div class=\"text-content\">\n<p>Use the Project Selection Guide to determine if you've got a good potential project.<\/p>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/siosx5nxitKfMGoX5rxG5w.png\" alt=\"Find at least one process improvement opportunity\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/siosx5nxitKfMGoX5rxG5w.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<\/section>\n<section id=\"enlist-a-project-championsponsor-who-will-support-you-and-the-project\">\n<h2>Enlist a Project Champion\/Sponsor who will support you and the project<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/p1ilqXFE69mksizv5gxL4g.png\" alt=\"A Champion is someone in a leadership position who can support you and help you find the resources you need for your project.\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/p1ilqXFE69mksizv5gxL4g.png\"> <\/a><figcaption>\n     A Champion is someone in a leadership position who can support you and help you find the resources you need for your project.<br \/>\n   <\/figcaption><\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Below is a great webinar to share with leaders if you're looking for support. It helps when you're looking for a Sponsor!<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"familiarize-yourself-with-the-dmaic-roadmap\">\n<h2>Familiarize yourself with the DMAIC Roadmap<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tZrAR0v1nGE8UizbwblIrw.png\" alt=\"If you'd like more information on DMAIC, check out the introductory webinar below:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tZrAR0v1nGE8UizbwblIrw.png\"> <\/a><figcaption>\n     If you'd like more information on DMAIC, check out the introductory webinar below:<br \/>\n   <\/figcaption><\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Project Builder as an all-in-one Excel project document if you like one-stop shopping. All the key templates, examples and use tips are in this one package.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"define-phase\">\n<h2>Define Phase:<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/jJ2dT09Bxbyt0S8wgfRAww.png\" alt=\"Define Phase:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/jJ2dT09Bxbyt0S8wgfRAww.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><a href=\"https:\/\/goleansixsigma.com\/define-phase-1-of-5-of-lean-six-sigma\/\" rel=\"nofollow noopener\" target=\"_blank\">Define<\/a> is the first phase of the&nbsp;<a href=\"https:\/\/goleansixsigma.com\/dmaic\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"DMAIC\">DMAIC<\/a>&nbsp;method, and involves defining the problem or opportunity, determining the voice of the customer\/customer requirements, and outlining the project purpose\/scope.<\/p>\n<p>This foundational phase paves the way for an improvement team to narrow and describe exactly what is being targeted for improvement. The goal(s) set during this phase define when a project can be considered successful.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"complete-the-elements-of-the-project-charter\">\n<h2>Complete the elements of the Project Charter<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/pP6JWHKxhJuooLdqHftC9A.png\" alt=\"Complete the elements of the Project Charter\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/pP6JWHKxhJuooLdqHftC9A.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use Project Charter Template to draft your problem, goal, scope, team and high-level plan.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Read this blog for tips on how to write a good Goal Statement.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Goal Statement Builder to guide you through the process.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"collect-the-voice-of-the-customer-and-make-customer-requirements-measurable\">\n<h2>Collect the Voice of the Customer and make Customer Requirements measurable<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/jYlrF6xlkHD2ZvtBgnBKCQ.png\" alt=\"Collect the Voice of the Customer and make Customer Requirements measurable\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/jYlrF6xlkHD2ZvtBgnBKCQ.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Voice of the Customer Translation Template to determine how to measure what your customer truly wants out of the product or service produced by the process.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"conduct-a-process-gemba-walk-of-the-process-being-addressed\">\n<h2>Conduct a Process (Gemba) Walk of the process being addressed<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/gafpGuObChHOk1oaD4xDDQ.png\" alt=\"Conduct a Process (Gemba) Walk of the process being addressed\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/gafpGuObChHOk1oaD4xDDQ.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Process (Gemba) Walk Interview Guide as a format for each interview during the walk. It's a great way to surface problems and get to know the people who work in the process.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Watch this video so you're prepared to conduct your Process Walk.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"create-a-highlevel-and-a-detailed-map-of-the-current-state\">\n<h2>Create a high-level and a detailed map of the current state<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/nB3pCn0uqsoR83XGXKVIJA.png\" alt=\"Create a high-level and a detailed map of the current state\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/nB3pCn0uqsoR83XGXKVIJA.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the SIPOC Template (Suppliers, Inputs, Process, Outputs, Suppliers) to build your high-level map.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Swimlane Map Template to draft a detailed map of the part of the process you'd like to study.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"update-charter-and-inform-stakeholders\">\n<h2>Update Charter and inform Stakeholders<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/t1vu56QMUPKEV_J8sNdOGQ.png\" alt=\"Update Charter and inform Stakeholders\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/t1vu56QMUPKEV_J8sNdOGQ.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Stakeholder Analysis Template to consider who might be impacted by the improvement effort and how best to involve or consult with them.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Communication Plan Template to plot out what information to send out, who to send it to, what venue to use and when to do it.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"measure-phase\">\n<h2>Measure Phase:<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/qzNhHRgw_1FV1AJkhgxP8Q.png\" alt=\"Measure Phase:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/qzNhHRgw_1FV1AJkhgxP8Q.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>The <a href=\"https:\/\/goleansixsigma.com\/measure-phase-2-of-5-of-lean-six-sigma\/\" rel=\"nofollow noopener\" target=\"_blank\">Measure Phase<\/a> is the second phase of the&nbsp;<a href=\"https:\/\/goleansixsigma.com\/dmaic\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"DMAIC\">DMAIC<\/a>&nbsp;process. During this phase the effort is to determine key ways to measure the process, define each of the key measures and then form a plan to detail who will collect the data, in what quantity and where. This data used as a baseline of for the process and is then displayed and studied in the&nbsp;<a href=\"https:\/\/goleansixsigma.com\/analyze\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"Analyze Phase\">Analyze Phase<\/a>.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"select-baseline-measurements\">\n<h2>Select baseline measurements<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/oEJBIQnEDTsb2dBY3RhPvg.png\" alt=\"Select baseline measurements\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/oEJBIQnEDTsb2dBY3RhPvg.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Operational Definitions Template to figure out exactly what measurements you need and how to describe them in such a way the everyone knows what to collect.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"develop-a-data-collection-plan-with-operational-definitions-and-create-check-sheets-as-needed\">\n<h2>Develop a Data Collection Plan with Operational Definitions and create Check Sheets as needed<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tLCc0KRmM6Vy-PE0NIZBmQ.png\" alt=\"Develop a Data Collection Plan with Operational Definitions and create Check Sheets as needed\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tLCc0KRmM6Vy-PE0NIZBmQ.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Data Collection Plan Template to think through exactly which data to collect and how to collect it.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Watch this video to get a handle on what it takes to do a good job collecting data.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"collect-the-baseline-data\">\n<h2>Collect the Baseline Data<\/h2>\n<div class=\"text-content\">\n<p>Use the Control Chart Template to enter in your process data to display the baseline capability of the process.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"update-charter-and-inform-stakeholders-2\">\n<h2>Update Charter and inform Stakeholders<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tDmTYFzEZAbkcIAovxJH6w.png\" alt=\"Update Charter and inform Stakeholders\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/tDmTYFzEZAbkcIAovxJH6w.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Project Charter Template and the Communication Plan Template to continually update everyone involved in and around the project. Spread the news!<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"analyze-phase\">\n<h2>Analyze Phase:<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/ifBrPtid9RhCCZhAHNBIlQ.png\" alt=\"Analyze Phase:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/ifBrPtid9RhCCZhAHNBIlQ.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>The <a href=\"https:\/\/goleansixsigma.com\/analyze-phase-3-of-5-of-lean-six-sigma\/\" rel=\"nofollow noopener\" target=\"_blank\">Analyze Phase<\/a> is the third phase of the&nbsp;<a href=\"https:\/\/goleansixsigma.com\/dmaic\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"DMAIC\">DMAIC<\/a>&nbsp;process, and focuses on identifying the root cause (or causes) of a process problem.<\/p>\n<p>The Analyze Phase requires data and knowledge gleaned from the previous&nbsp;<a href=\"https:\/\/goleansixsigma.com\/define\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"Define\">Define<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/goleansixsigma.com\/measure\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"Measure\">Measure<\/a>&nbsp;phases of DMAIC. This phase focuses on analysis of the data and the process. In terms of the data focus, statistical analysis is a cornerstone of Analyze, ensuring that potential root causes are not only validated but significant enough to merit attention. Methods and tools used include&nbsp;<a href=\"https:\/\/goleansixsigma.com\/process-map\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"Process Map\">Process Maps<\/a>, Charts and Graphs, Hypothesis Testing, and Value-Added Analysis.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"identify-potential-root-causes-using-process-analysis-data-analysis-fishbone-diagrams-5-whys-etc\">\n<h2>Identify potential root causes using Process Analysis, Data Analysis, Fishbone Diagrams, 5 Whys, etc.<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mMJgSoc3tox26xVh80BKRw.png\" alt=\"Identify potential root causes using Process Analysis, Data Analysis, Fishbone Diagrams, 5 Whys, etc.\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mMJgSoc3tox26xVh80BKRw.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Fishbone Diagram Template to collect all the clues to what might be causing the process problem. Keep adding to it since it's a \"living\" document.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Watch the following video for tips on how to make the most out of the Fishbone Diagram.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"develop-root-cause-hypotheses\">\n<h2>Develop root cause hypotheses<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/sDdJFtYqD8Yp2jObaP9M4g.png\" alt=\"Develop root cause hypotheses\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/sDdJFtYqD8Yp2jObaP9M4g.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the results of the 5 Whys to come up with a few educated guesses about what's causing the process problem.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"collect-data-assess-facts-and-observe-the-process-to-prove-or-disprove-root-cause-hypotheses\">\n<h2>Collect data, assess facts and observe the process to prove or disprove root cause hypotheses<\/h2>\n<div class=\"text-content\">\n<p>Work through the Root Cause Hypothesis Confirmation Template to prove or disprove each theory.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Read this blog to help you \"find the smoking gun\" of potential root causes.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"update-your-charter-and-inform-stakeholders\">\n<h2>Update your Charter and inform Stakeholders<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/p9SrDGB3CjH9HfX-tKNArg.png\" alt=\"Update your Charter and inform Stakeholders\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/p9SrDGB3CjH9HfX-tKNArg.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Communication Plan to keep your Stakeholders informed.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"improve-phase\">\n<h2>Improve Phase:<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/hLTU6HBXjTeWtqdzJttMjA.png\" alt=\"Improve Phase:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/hLTU6HBXjTeWtqdzJttMjA.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>The <a href=\"https:\/\/goleansixsigma.com\/improve-phase-4-of-5-of-lean-six-sigma\/\" rel=\"nofollow noopener\" target=\"_blank\">Improve Phase<\/a> is the fourth phase of the&nbsp;<a href=\"https:\/\/goleansixsigma.com\/dmaic\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"DMAIC\">DMAIC&nbsp;<\/a>process and focuses on identifying opportunities for improvement based on the discoveries uncovered in the data and the process in the&nbsp;<a href=\"https:\/\/goleansixsigma.com\/analyze\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"Analyze Phase\">Analyze Phase<\/a>. Once potential solutions are identified, the are evaluated and selected for implementation. Risk assessment, piloting and verification that the changes had the desired impact take place prior to moving on to the&nbsp;<a href=\"https:\/\/goleansixsigma.com\/control\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"Control Phase\">Control Phase<\/a>.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"use-team-brainstorming-to-generate-solutions-that-address-the-root-causes\">\n<h2>Use team brainstorming to generate solutions that address the root causes<\/h2>\n<\/section>\n<section id=\"select-and-develop-solutions\">\n<h2>Select and develop solutions<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/gYw8SsFj9x-owU2q3ZREiw.png\" alt=\"Select and develop solutions\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/gYw8SsFj9x-owU2q3ZREiw.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Solution Selection Matrix Template to assess your potential solutions and determine which ones are worth implementing.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"pilot-solutions-if-needed-and-plan-for-implementation\">\n<h2>Pilot solutions if needed and plan for implementation<\/h2>\n<div class=\"text-content\">\n<p>Use the Implementation Plan Template to list action steps, assign people to&nbsp;carry out the changes to the process and dates to indicate when it should all take place.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"implement-solutions-to-address-root-causes\">\n<h2>Implement solutions to address root causes<\/h2>\n<div class=\"text-content\">\n<p>Use the Failure Modes and Effects (FMEA) Template to think through potential unintended consequences.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Watch this video on how to use the Failure Modes and Effects Analysis (FMEA) to plan ahead and avoid potential problems.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"verify-that-solutions-improved-the-process-y\">\n<h2>Verify that solutions improved the process \"Y\"<\/h2>\n<div class=\"text-content\">\n<p>Use the Control Chart Template to display post-implementation process data to prove whether or not the solution made a difference.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"control-phase\">\n<h2>Control Phase:<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/ty2vpTrJzK9nP61gSSxMXQ.png\" alt=\"Control Phase:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/ty2vpTrJzK9nP61gSSxMXQ.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>The <a href=\"https:\/\/goleansixsigma.com\/control-phase-5-of-5-of-lean-six-sigma\/\" rel=\"nofollow noopener\" target=\"_blank\">Control Phase<\/a> is the last phase of&nbsp;<a href=\"https:\/\/goleansixsigma.com\/dmaic\/\" rel=\"nofollow noopener\" target=\"_blank\" title=\"DMAIC\">DMAIC<\/a>, and ensures that improved processes continue to work predictably and meet the customers\u2019 expectations. In short, Control ensures any gains are maintained.<\/p>\n<p>During this phase the documentation is finalized, monitoring plans are put into place and response plans are designed in the case that process performance falls below acceptable levels.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"create-a-system-andor-process-to-monitor-the-results\">\n<h2>Create a system and\/or process to monitor the results<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/jSL-OrigymcGUR3ZJeRG7Q.png\" alt=\"Create a system and\/or process to monitor the results\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/jSL-OrigymcGUR3ZJeRG7Q.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Monitoring and Response Plan Template to determine which measures to keep tracking and what to do if the process starts to \"slip.\"<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"complete-documentation-of-the-processes-and-procedures\">\n<h2>Complete documentation of the processes and procedures<\/h2>\n<div class=\"text-content\">\n<p>Use the Green Belt Project Storyboard Template to capture the \"story\" of the problem, discovery, solution and resolution of the improvement effort. It's a great way to spread the good news about continuous improvement.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Check out the Visual Management Checklist since it helps put visuals in place to keep the new process visible and easy to follow.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"create-response-plans-in-case-there-is-a-drop-in-performance\">\n<h2>Create Response Plans in case there is a drop in performance<\/h2>\n<div class=\"text-content\">\n<p>Use the Control Chart Template to monitor the newly improved process and determine whether or not you're able to hold on to the gains.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"hand-over-formal-ownership-to-the-process-owner\">\n<h2>Hand over formal ownership to the Process Owner<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mZu-4mpRpdLbE0tfwHFHgA.png\" alt=\"Hand over formal ownership to the Process Owner\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/mZu-4mpRpdLbE0tfwHFHgA.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Project Closure Template to get formal sign-offs from leadership and make the hard and soft gains of the project clear to everyone. Time to celebrate!<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"determine-the-next-process-improvement-focus\">\n<h2>Determine the next process improvement focus<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/pMrvXtM6gDT55qwrRVdK0g.png\" alt=\"Determine the next process improvement focus\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/pMrvXtM6gDT55qwrRVdK0g.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Use the Executive Summary of the project to provide leadership and Stakeholders with a one-page summary of the project. It's a good launch point for considering the next improvement focus. Time to pursue perfection!<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"sources\">\n<h2>Sources:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/goleansixsigma.com\/webinar-introduction-dmaic\/\" rel=\"nofollow noopener\" target=\"_blank\">Webinar: Introduction to DMAIC<\/a><\/li>\n<li><a href=\"https:\/\/goleansixsigma.com\/webinar-introduction-lean-six-sigma\/\" rel=\"nofollow noopener\" target=\"_blank\">Webinar: Introduction to Lean Six Sigma<\/a><\/li>\n<li><a href=\"https:\/\/goleansixsigma.com\/dmaic-five-basic-phases-of-lean-six-sigma\/\" rel=\"nofollow noopener\" target=\"_blank\">The 5 Phases of DMAIC<\/a><\/li>\n<li><a href=\"https:\/\/goleansixsigma.com\/what-is-lean-six-sigma\/\" rel=\"nofollow noopener\" target=\"_blank\">What is Lean Six Sigma<\/a><\/li>\n<li><a href=\"https:\/\/goleansixsigma.com\/dmaic-or-pdca-which-is-better\/\" rel=\"nofollow noopener\" target=\"_blank\">DMAIC or PDCA: Which is Better?<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"related-checklists\">\n<h2>Related Checklists:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/www.process.st\/templates\/5-whys-template\/\" rel=\"nofollow noopener\" target=\"_blank\">The 5 Whys Template&nbsp;<\/a><a href=\"https:\/\/www.process.st\/templates\/5-whys-template\/\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/project-management-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Project Management Process<\/a>&nbsp;<\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/risk-management-process\/\" rel=\"nofollow noopener\" target=\"_blank\">Risk Management Process&nbsp;<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/business-needs-assessment-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Business Needs Assessment&nbsp;<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/adkar-model-change-management-process-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">ADKAR Model Change Management Process <\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/kotters-change-management-model-process-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Kotters Change Management Model Process&nbsp;<\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/lewins-change-management-model-process-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\">Lewins Change Management Model Process&nbsp;<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction to DMAIC Tollgate Checklist: Welcome! The DMAIC Tollgate Checklist is a great way to guide your improvement efforts. If you're new to process improvement, here is some helpful info. What's DMAIC? DMAIC is a five-step method for improving existing problems with unknown causes. It's part of the Six Sigma system of continuous improvement that [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":23874,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"35","template_description":"Run this checklist to ensure your improvement projects achieve measurable change and positive results for your business.","template_id":"uWapbJ4i2fGotvHE58RBmQ","task_0":"Introduction to DMAIC Tollgate Checklist:","task_slug_0":"introduction-to-dmaic-tollgate-checklist","task_1":"Conduct an 8 Wastes Assessment","task_slug_1":"conduct-an-8-wastes-assessment","task_2":"Find at least one process improvement opportunity","task_slug_2":"find-at-least-one-process-improvement-opportunity","task_3":"Enlist a Project Champion\/Sponsor who will support you and the project","task_slug_3":"enlist-a-project-championsponsor-who-will-support-you-and-the-project","task_4":"Familiarize yourself with the DMAIC Roadmap","task_slug_4":"familiarize-yourself-with-the-dmaic-roadmap","task_5":"Define Phase:","task_slug_5":"define-phase","task_6":"Complete the elements of the Project Charter","task_slug_6":"complete-the-elements-of-the-project-charter","task_7":"Collect the Voice of the Customer and make Customer Requirements measurable","task_slug_7":"collect-the-voice-of-the-customer-and-make-customer-requirements-measurable","task_8":"Conduct a Process (Gemba) Walk of the process being addressed","task_slug_8":"conduct-a-process-gemba-walk-of-the-process-being-addressed","task_9":"Create a high-level and a detailed map of the current state","task_slug_9":"create-a-highlevel-and-a-detailed-map-of-the-current-state","task_10":"Update Charter and inform Stakeholders","task_slug_10":"update-charter-and-inform-stakeholders","task_11":"Measure Phase:","task_slug_11":"measure-phase","task_12":"Select baseline measurements","task_slug_12":"select-baseline-measurements","task_13":"Develop a Data Collection Plan with Operational Definitions and create Check Sheets as needed","task_slug_13":"develop-a-data-collection-plan-with-operational-definitions-and-create-check-sheets-as-needed","task_14":"Collect the Baseline Data","task_slug_14":"collect-the-baseline-data","task_15":"Update Charter and inform Stakeholders","task_slug_15":"update-charter-and-inform-stakeholders-2","task_16":"Analyze Phase:","task_slug_16":"analyze-phase","task_17":"Identify potential root causes using Process Analysis, Data Analysis, Fishbone Diagrams, 5 Whys, etc.","task_slug_17":"identify-potential-root-causes-using-process-analysis-data-analysis-fishbone-diagrams-5-whys-etc","task_18":"Develop root cause hypotheses","task_slug_18":"develop-root-cause-hypotheses","task_19":"Collect data, assess facts and observe the process to prove or disprove root cause hypotheses","task_slug_19":"collect-data-assess-facts-and-observe-the-process-to-prove-or-disprove-root-cause-hypotheses","task_20":"Update your Charter and inform Stakeholders","task_slug_20":"update-your-charter-and-inform-stakeholders","task_21":"Improve Phase:","task_slug_21":"improve-phase","task_22":"Use team brainstorming to generate solutions that address the root causes","task_slug_22":"use-team-brainstorming-to-generate-solutions-that-address-the-root-causes","task_23":"Select and develop solutions","task_slug_23":"select-and-develop-solutions","task_24":"Pilot solutions if needed and plan for implementation","task_slug_24":"pilot-solutions-if-needed-and-plan-for-implementation","task_25":"Implement solutions to address root causes","task_slug_25":"implement-solutions-to-address-root-causes","task_26":"Verify that solutions improved the process &quot;Y&quot;","task_slug_26":"verify-that-solutions-improved-the-process-y","task_27":"Control 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