{"id":24532,"date":"2020-09-24T13:44:21","date_gmt":"2020-09-24T13:44:21","guid":{"rendered":"https:\/\/www.process.st\/templates\/call-center-agent-training-program-checklist-template\/"},"modified":"2024-03-13T13:24:25","modified_gmt":"2024-03-13T13:24:25","slug":"call-center-agent-training-program-checklist-template","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/call-center-agent-training-program-checklist-template\/","title":{"rendered":"Call Center Agent Training Program Checklist Template"},"content":{"rendered":"\n
\n

Introduction to Call Center Agent Training Program Checklist Template:<\/h2>\n
\n
\n <\/a>\n <\/figure>\n <\/div>\n
\n

Bad training equals high turnover. <\/strong><\/p>\n

In their 2020 Retention Report<\/a>, Work Insitute<\/a> found that the top cause<\/strong> - for the third year in a row - of employee attrition<\/strong> is lack of career development.<\/strong> At 20 percent,<\/strong> that's nearly twice the amount for work\/life balance (number two reason). <\/p>\n

Call centers are notorious<\/strong> for their attrition rates. With a 2019 average of 30 - 45 percent,<\/a> it's well-deserved.<\/strong><\/p>\n

Call center<\/strong> agents need to be adept at a number of abilities,<\/strong> from the technical know-how<\/strong> to soft skills<\/a> such as empathy. <\/strong><\/p>\n

The fact is: You won't get that with inexperienced agents.<\/strong><\/p>\n

To keep the best candidates,<\/a> you need to give them the tools<\/strong> they need to succeed.<\/strong> Not only will you gain a reputation<\/strong> for valuing your employees, but you'll actually attract higher quality<\/strong> hires as a result.<\/p>\n

A well-trained workforce<\/a> increases morale, customer satisfaction, productivity,<\/strong> and performance.<\/strong> <\/p>\n

Make no mistake: training is an investment.<\/strong> You're putting time and money into an individual you hope will deliver a first-rate performance<\/strong> and bring back a hefty ROI.<\/strong> <\/p>\n

At Process Street,<\/a> we've created this checklist<\/strong> to help you accomplish<\/strong> just that. <\/p>\n

Trainees<\/strong> will be able to advance<\/strong> through each task, while you can easily keep track<\/strong> of their progress.<\/p>\n

\n
What is Process Street?<\/h5>\n

Process Street is super-powered checklists.<\/strong><\/p>\n

Our simple interface<\/strong> lets you create procedures,<\/strong> run processes,<\/strong> and integrate with 2,000+ apps<\/strong> to automate your recurring workflows<\/strong> so your employees can focus on the really important things. <\/strong><\/p>\n

With Process Street, you'll minimize human error,<\/strong> increase accountability,<\/strong> and empower your employees<\/strong> to complete tasks efficiently and accurately.<\/strong><\/p>\n

\n

Ready to optimize your workflow?<\/strong> Let's go!<\/p>\n <\/div>\n<\/section>\n

\n

Details:<\/h2>\n
\n

Checklists should start like all good beginnings: establishing the who, what, when, where, and why.<\/strong>

\n This section deals with inputting all the essential information<\/strong> about the quality assurance audit.

\n Each task has a stop tasks<\/a> in place to make sure nothing gets left out.<\/strong> 

\n A stop task<\/strong> stops a checklist at a particular point, preventing any task<\/strong> after that point from being completed until the stop task is complete. <\/strong><\/p>\n <\/div>\n<\/section>\n

\n

Enter agent details<\/h2>\n
\n

First thing's first:<\/strong> Add details of the trainee, their supervisor, and the trainer. Type them in the appropriate form fields below. <\/p>\n

Using the tools on the right, you can customize<\/a> this with as much or as little information as you need for each audit. <\/p>\n

If you want to edit this checklist template and its features (short text, email, dropdown, date entry, etc.)<\/strong> that's easy to do by clicking on the \"edit template\" button.<\/p>\n <\/div>\n

\n
\n
\n
\n
\n
\n
\n