{"id":24569,"date":"2020-09-24T13:48:59","date_gmt":"2020-09-24T13:48:59","guid":{"rendered":"https:\/\/www.process.st\/templates\/call-center-quality-assurance-qa-agent-training-process-checklist-template\/"},"modified":"2024-03-13T13:59:43","modified_gmt":"2024-03-13T13:59:43","slug":"call-center-quality-assurance-qa-agent-training-process-checklist-template","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/call-center-quality-assurance-qa-agent-training-process-checklist-template\/","title":{"rendered":"Call Center Quality Assurance (QA) Agent Training Process Checklist Template"},"content":{"rendered":"\n
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Introduction to the Call Center Quality Assurance (QA) Training Process Checklist Template:<\/h2>\n
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In an ideal world,<\/strong> every employee at your call center would be trained<\/strong> to the max, experts<\/strong> in your business, and masterful<\/strong> customer-whisperers. <\/p>\n

In the real world,<\/strong> while you may provide exceptional training<\/a> for your agents, humans are imperfect,<\/strong> corners get cut, and processes forgotten.<\/strong><\/p>\n

Make no mistake: training is an investment.<\/strong> You're putting time and money into an individual you hope will deliver a first-rate performance<\/strong> and bring back a hefty ROI.<\/strong> Nowhere is this more true than in quality assurance.<\/strong><\/p>\n

Your quality assurance<\/a> (QA) agents<\/strong> need to have the most up-to-date training<\/strong> and knowledge in order to catch these slips, improve agent performance,<\/strong> and enhance the call center.<\/strong> <\/p>\n

This checklist<\/a> focuses exclusively on the QA agent training process,<\/strong> with the assumption that your prospective QA agent has already completed the general training<\/strong> program (you can see an example checklist here<\/strong>).<\/p>\n

With Process Street's<\/a> super-powered checklists<\/strong> you'll be able to minimize human error, increase accountability,<\/strong> and provide employees with all of the tools and information necessary<\/strong> to complete their tasks as effectively as possible. <\/p>\n

Ready to optimize your workflow?<\/strong> Let's go!<\/p>\n <\/div>\n<\/section>\n

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Details:<\/h2>\n
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Checklists should start like all good beginnings: establishing the who, what, when, where, and why.<\/strong>

\n This section deals with inputting all the essential information<\/strong> about the quality assurance audit.

\n Each task has a stop tasks<\/a> in place to make sure nothing gets left out.<\/strong> 

\n A stop task<\/strong> stops a checklist at a particular point, preventing any task<\/strong> after that point from being completed until the stop task is complete. <\/strong><\/p>\n <\/div>\n<\/section>\n

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Enter agent details<\/h2>\n
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First thing's first:<\/strong> Add details of the trainee, their supervisor, and the trainer. Type them in the appropriate form fields below.<\/p>\n

Using the tools on the right, you can customize<\/a> this with as much or as little information as you need for each audit. <\/p>\n

If you want to edit this checklist template and its features (short text, email, dropdown, date entry, etc.)<\/strong> that's easy to do by clicking on the \"edit template\" button.<\/p>\n <\/div>\n

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