{"id":29124,"date":"2022-10-13T22:34:47","date_gmt":"2022-10-13T22:34:47","guid":{"rendered":"https:\/\/www.process.st\/templates\/client-onboarding-checklist-for-management-consulting-3\/"},"modified":"2024-02-29T05:28:59","modified_gmt":"2024-02-29T05:28:59","slug":"client-onboarding-checklist-for-management-consulting-3","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/client-onboarding-checklist-for-management-consulting-3\/","title":{"rendered":"Client Onboarding Checklist for Management Consulting"},"content":{"rendered":"<section id=\"introduction\">\n<h2>Introduction:<\/h2>\n<div class=\"image-content\">\n<figure> <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/qRepHkPSa3xcggld-MVCVA.png\" alt=\"Introduction:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/qRepHkPSa3xcggld-MVCVA.png\"> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>By creating a positive experience when a client relationship is initiated, factors such as retention, customer lifetime value and profitability can be influenced positively.<\/p>\n<p><span>The<strong> importance of a solid client onboarding process<\/strong> for wealth management firms is&nbsp;<a href=\"https:\/\/www.accenture.com\/t00010101T000000Z__w__\/au-en\/_acnmedia\/Accenture\/Conversion-Assets\/DotCom\/Documents\/Global\/PDF\/Industries_12\/Accenture-Client-Onboarding-Wealth-Management.PDF\" rel=\"nofollow\">well established<\/a>. That initial period sets the tone for the remainder of the working relationship and, when done right, can help to bolster profitability for all parties involved.<\/span><\/p>\n<p><span>However, many financial planning practices see the onboarding process as nothing more than a <strong>series of tedious tasks<\/strong> that serve no purpose than to meet basic compliance needs. <\/span><\/p>\n<p><span>When the process for new client onboarding is mired in administrative data-entry with no focus on the strategic potential of setting a strong foundation upon which to build a&nbsp;working relationship, a <strong>huge potential of value is lost.<\/strong><\/span><span><\/span><\/p>\n<p><span>This checklist is designed to help you make the most of your client onboarding process. <\/span><\/p>\n<p><span>Not only is this process designed to&nbsp;<strong>streamline your workflow <\/strong>with a series of best-practice tasks&nbsp;that will adapt to your needs with conditional logic, butmanual data-entry is also minimized with the use of auto-fill form fields and parameters.<\/span><\/p>\n<p><span>You will be able to focus your energy on your client's needs and goals and<\/span>&nbsp;gain real insight into how best to approach a solution for their situation<strong><span>.<\/span><\/strong><span>&nbsp;<\/span><\/p>\n<p><span>By making use of this checklist<\/span><span>&nbsp;you are far more likely to get the most value out of your investment (of both time and money) and&nbsp;ensure you're are <strong>optimizing your client onboarding process.<\/strong><\/span><\/p>\n<p><span>Let's get started.<\/span><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"basic-information\">\n<h2>Basic information:<\/h2>\n<\/section>\n<section id=\"record-basic-details\">\n<h2>Record basic details<\/h2>\n<div class=\"text-content\">\n<p>First up, let's<strong>&nbsp;record some basic details for this client <\/strong>using the form fields below.<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\"> <label> Client first name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\"> <label> Client last name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\"> <label> Client phone number <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\"> <label> Additional notes (basic information) <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\"> <label> Contract already signed? <\/label> <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"compliance\">\n<h2>Compliance:<\/h2>\n<\/section>\n<section id=\"prepare-gdpr-statement\">\n<h2>Prepare GDPR statement<\/h2>\n<div class=\"text-content\">\n<p><strong>Upload your GDPR statement<\/strong>&nbsp;to the form field below.<\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> GDPR statement <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"send-gdpr-statement\">\n<h2>Send GDPR statement<\/h2>\n<div class=\"text-content\">\n<p>Send over a copy of your GDPR statement for the client to review. It's important that they understand your privacy and data policies.<\/p>\n<p>All of the information is in the email template already; simply <strong>check the content reads okay and hit the send button when you're ready<\/strong>. The content has been automatically filled out using data collected in this checklist.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"prepare-management-consulting-contract\">\n<h2>Prepare management consulting contract<\/h2>\n<div class=\"text-content\">\n<p><strong>Upload the management consulting contract<\/strong> to the form field below.<\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Management consulting contract <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"send-over-management-consulting-contract-for-signing\">\n<h2>Send over management consulting contract for signing<\/h2>\n<div class=\"text-content\">\n<p><strong>Send the contract over to your client to be signed<\/strong> using&nbsp;this email widget.&nbsp;<\/p>\n<p>The work of writing the email has already been done for you; simply <strong>check the text<\/strong> <strong>and hit send<\/strong> when you're ready.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"receive-signed-contract\">\n<h2>Receive signed contract<\/h2>\n<div class=\"text-content\">\n<p>Once you receive back the signed management consulting contract, <strong>upload it to the form field below.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Signed management consulting contract <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"welcome\">\n<h2>Welcome:<\/h2>\n<\/section>\n<section id=\"prepare-welcome-email\">\n<h2>Prepare welcome email<\/h2>\n<div class=\"text-content\">\n<p><strong>Get some relevant and useful content<\/strong> <strong>ready to send<\/strong> as part of an email to help your client feel welcomed into the working relationship.<\/p>\n<p><span>Here is a list of elements that you might want to include as part of your welcome email:<\/span><\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Introduction to you \/ your company\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Short, relevant video with contextual information\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Digital brochure containing information about your services\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Content referencing your company (blog posts, articles, etc.)\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       5\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Customer testimonials\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       6\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      FAQs\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p>If you already have content prepared for a situation like this, just proceed to the next tast, where you'll be asked to insert it into an email widget.<\/p>\n<p>Otherwise, use the form fields below to <strong>record a selection of relevant and useful content for the welcome email:<\/strong><\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\"> <label> Introduction <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Digital brochure <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"send-welcome-email\">\n<h2>Send welcome email<\/h2>\n<div class=\"text-content\">\n<h4><\/h4>\n<p><strong>Edit the body of the email below<\/strong>&nbsp;and&nbsp;then<strong>&nbsp;hit the send button&nbsp;<\/strong>when you're ready.<\/p>\n<p class=\"style-info\"><span>Set this up as an <a href=\"https:\/\/www.process.st\/help\/docs\/gmail\/\" rel=\"nofollow\">email integration<\/a> to automatically send this welcome message whenever you run a new version of this checklist.<\/span><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"send-orientation-questionnaire\">\n<h2>Send orientation questionnaire<\/h2>\n<div class=\"text-content\">\n<p>Before you proceed, take a moment to <strong>s<\/strong><strong>end your new client an orientation questionnaire&nbsp;<\/strong>to fast-track their onboarding.<\/p>\n<p>You'll need to put a link to your own orientation questionnaire into the body of the email below; other than that, just <strong>make sure the information looks correct<\/strong> and send it off.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"receive-completed-orientation-questionnaire\">\n<h2>Receive completed orientation questionnaire<\/h2>\n<div class=\"text-content\">\n<p>Once the client has completed the orientation questionnaire, <strong>record a link to it<\/strong> in this form field:<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"scheduling\">\n<h2>Scheduling:<\/h2>\n<\/section>\n<section id=\"schedule-management-consultation\">\n<h2>Schedule management consultation<\/h2>\n<div class=\"text-content\">\n<p><strong>Check the contents of the email below, then hit the send button<\/strong> to send a link to your client for them to book a management consultation meeting with you.<\/p>\n<p>The contents of the email has been prepared for you; simply <strong>send the email once you've made sure the information is accurate.<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"confirm-consultation-date\">\n<h2>Confirm consultation date<\/h2>\n<div class=\"text-content\">\n<p><strong>Confirm the date of the management consultation meeting<\/strong> in the form field below:<\/p>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\"> <label> Management consultation date <\/label> <\/p>\n<div class=\"date-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"preconsultation\">\n<h2>Pre-consultation:<\/h2>\n<\/section>\n<section id=\"prepare-consultation-agenda\">\n<h2>Prepare consultation agenda<\/h2>\n<div class=\"text-content\">\n<p><strong>Prepare an agenda<\/strong> ahead of the consultation call, with all of the points that you'll want to bring up with your client during your discussion.<\/p>\n<p>Record the agenda <strong>using the form field in this task.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\"> <label> Consultation agenda <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"consultation\">\n<h2>Consultation:<\/h2>\n<\/section>\n<section id=\"determine-business-goals\">\n<h2>Determine business goals<\/h2>\n<div class=\"text-content\">\n<p>During the call, <strong>discuss your client's business goals<\/strong> and <strong>record a summary<\/strong> in the form field below.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\"> <label> Business goals <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"understand-problems-client-is-facing\">\n<h2>Understand problems client is facing<\/h2>\n<div class=\"text-content\">\n<p><strong>Ask your client about the biggest problems they're currently facing. <\/strong><\/p>\n<p>Your position as a management consultant depends on your understanding of your client's current situation, including the kinds of problems that are preventing them from achieving their goals.<\/p>\n<p>As you discuss this with your client, <strong>record notes in the form field below.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\"> <label> Client problems <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"understand-clients-financial-situation\">\n<h2>Understand client's financial situation<\/h2>\n<div class=\"text-content\">\n<p><strong>Talk about their current financial situation.<\/strong><\/p>\n<p>How much are they currently making with their business, and how much is it costing them to get new customers? This kind of information is valuable insight into the inner-workings of their business.<\/p>\n<p><strong>Record information in the form fields of this task<\/strong>, making sure each of them are completed.<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\"> <label> Current annual revenue ($USD) <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\"> <label> Current annual overhead ($USD) <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\"> <label> Current annual profit ($USD) <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\"> <label> Cost of one new customer ($USD) <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\"> <label> Projections for next quarter <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\"> <label> Projections for next fiscal year <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"add-consultation-notes-to-crm\">\n<h2>Add consultation notes to CRM<\/h2>\n<div class=\"text-content\">\n<h4>Consultation notes<\/h4>\n<p class=\"style-info\">Signed management consulting contract:&nbsp;{{form.Signed_management_consulting_contract}}<br \/>Orientation questionnaire (completed):&nbsp;{{form.Completed_orientation_questionnaire}}<\/p>\n<p>Initial consultation date scheduled for:&nbsp;{{form.Management_consultation_date}}<\/p>\n<p>Business goals:&nbsp;{{form.Business_goals}}<br \/>Biggest problems this client is facing:&nbsp;{{form.Client_problems}}<\/p>\n<p>Current annual revenue ($USD):&nbsp;{{form.Current_annual_revenue_($USD)}}<br \/>Current annual overhead ($USD):&nbsp;{{form.Current_annual_overhead_($USD)}}<br \/>Current annual profit ($USD):&nbsp;{{form.Current_annual_profit_($USD)}}<br \/>Cost of one new customer ($USD):&nbsp;{{form.Cost_of_one_new_customer_($USD)}}<br \/>Projections for next quarter:&nbsp;{{form.Projections_for_next_quarter}}<br \/>Projections for next fiscal year:&nbsp;{{form.Projections_for_next_fiscal_year}}<\/p>\n<p>After the call, <strong>add the notes you've gathered to the client's profile<\/strong> in your CRM.&nbsp;<\/p>\n<p>Use the data conveniently presented above to <strong>copy and paste the information directly.<\/strong><\/p>\n<p class=\"style-info\">You can automatically update your customer profile with one of our many <a href=\"https:\/\/www.process.st\/crm-integration\/\" rel=\"nofollow\">CRM integrations<\/a>.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"financial-documents\">\n<h2>Financial documents:<\/h2>\n<\/section>\n<section id=\"determine-financial-documents-needed\">\n<h2>Determine financial documents needed<\/h2>\n<div class=\"text-content\">\n<p><strong>Determine what financial documents you will need to receive from the client<\/strong> in order to better understand their situation and work with them in full capacity.&nbsp;<\/p>\n<p><strong>Record the documents needed<\/strong> in the form field below.<\/p>\n<\/p><\/div>\n<div class=\"multi-choice-content form-field-content\">\n<div class=\"form-group\"> <label> Financial documents needed <\/label> <select disabled class=\"form-control\"><option value=\"\">Multiple options can be selected from this list<\/option><\/select>\n  <\/div>\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Tax records\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Bank statements\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Balance sheets\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Cash flow statements\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       5\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Investment portfolios\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       6\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Other (please specify below)\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\"> <label> Other (please specify) <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"request-financial-documents\">\n<h2>Request financial documents<\/h2>\n<div class=\"text-content\">\n<h4>Additional details<\/h4>\n<p class=\"style-info\">{{form.Other_(please_specify)}}<\/p>\n<hr>\n<p><strong>Check<\/strong> the contents of the email template below and<strong> hit send. <\/strong><\/p>\n<p>If you declared \"other\" in the previous task, simply <strong>copy the information above into the body of the email below.<\/strong><\/p>\n<p class=\"style-info\">You can automate this process with one of our <a href=\"https:\/\/www.process.st\/help\/docs\/gmail\/\" rel=\"nofollow\">email integrations<\/a>.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><span>Check out this great video for more information on how you can&nbsp;<\/span><strong><span>automate your client onboarding process using Process Street<\/span><\/strong><span>:<\/span><\/p>\n<\/p><\/div>\n<div class=\"video-content\">\n<div class=\"iframe-container\"> <iframe src=\"https:\/\/www.youtube.com\/embed\/0fvQz69b6AM?modestbranding=1&amp;showinfo=0\" frameborder=\"0\" allowfullscreen=\"true\"> <\/iframe>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"confirm-investment-portfolios-received\">\n<h2>Confirm investment portfolios received<\/h2>\n<div class=\"text-content\">\n<p>Once you've received the investment portfolio documents from the client, <strong>upload them to the form field in this task.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Investment portfolios <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"confirm-balance-sheets-received\">\n<h2>Confirm balance sheets received<\/h2>\n<div class=\"text-content\">\n<p>Once you've received the balance sheet documents from the client, <strong>upload them to the form field in this task.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Balance sheets <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"confirm-cash-flow-statements-received\">\n<h2>Confirm cash flow statements received<\/h2>\n<div class=\"text-content\">\n<p>Once you've received the cash flow statement documents from the client, <strong>upload them to the form field in this task.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Cash flow statements <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"confirm-bank-statements-received\">\n<h2>Confirm bank statements received<\/h2>\n<div class=\"text-content\">\n<p>Once you've received the bank statement documents from the client, <strong>upload them to the form field in this task.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Bank statements <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"confirm-tax-records-received\">\n<h2>Confirm tax records received<\/h2>\n<div class=\"text-content\">\n<p>Once you've received the tax records you requested from the client, <strong>upload them to the form field in this task.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Tax records <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"confirm-additional-documents-received\">\n<h2>Confirm additional documents received<\/h2>\n<div class=\"text-content\">\n<p>Once you've received any other documents you requested from the client, <strong>upload them to the form field in this task.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Financial documents (other) <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"analysis\">\n<h2>Analysis:<\/h2>\n<\/section>\n<section id=\"perform-market-research\">\n<h2>Perform market research<\/h2>\n<div class=\"text-content\">\n<p><strong>Perform market research for your client<\/strong> to give them a perspective on the current competitor market.<\/p>\n<p>Once prepared, <strong>upload a copy of the market research report<\/strong> to the form field below.<\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Market research report <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"prepare-relevant-case-study\">\n<h2>Prepare relevant case study<\/h2>\n<div class=\"text-content\">\n<p>Prepare a relevant&nbsp;<a href=\"https:\/\/www.process.st\/case-study-wodify\/\" rel=\"nofollow\">case study<\/a>&nbsp;to send to your client that you think relates to their situation.<\/p>\n<p><strong>Record a link to the case study<\/strong> in the form field below.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"send-relevant-case-study\">\n<h2>Send relevant case study<\/h2>\n<div class=\"text-content\">\n<p><strong>Share the case study with your client.&nbsp;<\/strong><\/p>\n<p>The email has been prepared for you; just <strong>check the contents and hit send<\/strong> once you think it looks good.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"strategy\">\n<h2>Strategy:<\/h2>\n<\/section>\n<section id=\"determine-management-strategy\">\n<h2>Determine management strategy<\/h2>\n<div class=\"text-content\">\n<p>Based on everything you know so far,<strong> determine the best kind of management strategy<\/strong> for your client.<\/p>\n<p><strong>Use the drop-down menu<\/strong> below to select your choice.<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\"> <label> Management strategy <\/label> <select disabled class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"prepare-highlevel-overview-of-management-solutions\">\n<h2>Prepare high-level overview of management solutions<\/h2>\n<div class=\"text-content\">\n<p><strong>Prepare a high-level overview of management solutions<\/strong> for your client.<\/p>\n<p>This will help them understand your vision for solving their problems and achieving their goals, and provide them with a chance to offer feedback on your strategy.<\/p>\n<p>Once prepared, <strong>upload a copy of the overview to the form field below.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\"> <label> Management solutions overview <\/label> <\/p>\n<div class=\"file-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"send-management-solutions-overview-to-client\">\n<h2>Send management solutions overview to client<\/h2>\n<div class=\"text-content\">\n<p><strong>Share your management solutions overview<\/strong> with your client using the email widget in this task.<\/p>\n<p>The email is all ready to send off, so just <strong>check the contents looks okay and hit send.<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"feedback\">\n<h2>Feedback:<\/h2>\n<\/section>\n<section id=\"request-feedback-on-the-onboarding-process\">\n<h2>Request feedback on the onboarding process<\/h2>\n<div class=\"text-content\">\n<p>With your new client fully onboard, it's time to <strong>send over a feedback questionnaire.<\/strong><\/p>\n<p>The link to your feedback questionnaire is already in the body of the email below; just <strong>make sure the information looks correct<\/strong> and send it off.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"receive-completed-feedback-questionnaire\">\n<h2>Receive completed feedback questionnaire<\/h2>\n<div class=\"text-content\">\n<p>Once the client has completed the feedback questionnaire, <strong>insert a link to it in the form field below.<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"incorporate-clients-feedback-into-strategy\">\n<h2>Incorporate client\u2019s feedback into strategy<\/h2>\n<div class=\"text-content\">\n<p>Use the information gathered from the feedback questionnaire to <strong>update your onboarding process.<\/strong><\/p>\n<p><strong><a href=\"https:\/\/www.process.st\/help\/docs\/editing-templates\/\" rel=\"nofollow\">Edit<\/a> this template&nbsp;<\/strong>to reflect any changes to the structure.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"sources\">\n<h2>Sources:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><a href=\"https:\/\/consulting.ey.com\" rel=\"nofollow noopener\" target=\"_blank\">Consulting<\/a> - <a href=\"https:\/\/consulting.ey.com\/five-ways-turn-client-onboarding-competitive-advantage\/\" rel=\"nofollow noopener\" target=\"_blank\">Five Ways to Turn Client Onboarding Process into a Competitive Advantage<\/a><\/li>\n<li><a href=\"https:\/\/blog.easecentral.com\/\" rel=\"nofollow noopener\" target=\"_blank\">EaseCentral<\/a> - <a href=\"https:\/\/blog.easecentral.com\/2018\/09\/10\/effective-insurance-agency-client-onboarding\/\" rel=\"nofollow noopener\" target=\"_blank\">Effective Insurance Agency Client Onboarding<\/a><\/li>\n<li><a href=\"https:\/\/blog.hubspot.com\" rel=\"nofollow noopener\" target=\"_blank\">Hubspot<\/a> - <a href=\"https:\/\/blog.hubspot.com\/service\/customer-onboarding\" rel=\"nofollow noopener\" target=\"_blank\">Customer Onboarding<\/a><\/li>\n<li><a href=\"https:\/\/www.smartsheet.com\" rel=\"nofollow noopener\" target=\"_blank\">Smartsheet<\/a> - <a href=\"https:\/\/www.smartsheet.com\/definitive-guide-client-onboarding\" rel=\"nofollow noopener\" target=\"_blank\">Definitive Guide to Client Onboarding<\/a><\/li>\n<li><a href=\"https:\/\/www.laserfiche.com\" rel=\"nofollow\">Laserfiche<\/a> -<a href=\"https:\/\/www.laserfiche.com\/ecmblog\/new-client-onboarding-for-broker-dealer\/\" rel=\"nofollow noopener\" target=\"_blank\"> New Client Onboarding for a Broker Dealer<\/a><\/li>\n<li><a href=\"https:\/\/www.carriermanagement.com\" rel=\"nofollow\">Carrier Management<\/a> - <a href=\"https:\/\/www.carriermanagement.com\/features\/2016\/02\/11\/150897.htm\" rel=\"nofollow noopener\" target=\"_blank\">Client Onboarding Process<\/a><\/li>\n<li><a href=\"https:\/\/www.theadvisorcoach.com\" rel=\"nofollow noopener\" target=\"_blank\">The Advisor Coach<\/a> - <a href=\"https:\/\/www.theadvisorcoach.com\/15-step-client-onboarding-checklist-onboarding-process-for-financial-services.html\" rel=\"nofollow noopener\" target=\"_blank\">15 Step Client Onboarding Process for Financial Services<\/a><\/li>\n<li><a href=\"http:\/\/www.gaaaccounting.com\" rel=\"nofollow\">GAA Accounting<\/a> - <a href=\"http:\/\/www.gaaaccounting.com\/ten-ways-for-accountants-to-add-value\/\" rel=\"nofollow noopener\" target=\"_blank\">Ten Ways for Accountants to Add Value<\/a><\/li>\n<li><a href=\"https:\/\/www.accenture.com\" rel=\"nofollow\">Accenture<\/a> - <a href=\"https:\/\/www.accenture.com\/t00010101T000000Z__w__\/au-en\/_acnmedia\/Accenture\/Conversion-Assets\/DotCom\/Documents\/Global\/PDF\/Industries_12\/Accenture-Client-Onboarding-Wealth-Management.PDF\" rel=\"nofollow noopener\" target=\"_blank\">Client Onboarding Process (Wealth Management)<\/a><\/li>\n<li><a href=\"https:\/\/www.kitces.com\" rel=\"nofollow\">Kitces.com<\/a> - <a href=\"https:\/\/www.kitces.com\/blog\/problem-benchmarking-to-goals-investor-vs-advisor-performance-results\/\" rel=\"nofollow noopener\" target=\"_blank\">Benchmarking to Goals: Investor vs Advisor Performance Results<\/a><\/li>\n<li><a href=\"https:\/\/www.cfp.net\/\" rel=\"nofollow\">CFP<\/a> - <a href=\"https:\/\/www.cfp.net\/docs\/for-cfp-pros---professional-standards-enforcement\/standards-of-professional-conduct-compliance-checklist.pdf?sfvrsn=0\" rel=\"nofollow noopener\" target=\"_blank\">Standards of Professional Conduct: Compliance Checklist<\/a><\/li>\n<li><a href=\"http:\/\/www.letsmakeaplan.org\/\" rel=\"nofollow\">Lets Make a Plan<\/a> - <a href=\"http:\/\/www.letsmakeaplan.org\/docs\/lifelong-financial-strategies\/important-financial-documents-checklist.pdf?sfvrsn=\" rel=\"nofollow noopener\" target=\"_blank\">Important Financial Documents Checklist<\/a><\/li>\n<li><a href=\"https:\/\/consulting.ey.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Consulting<\/span><\/a><span><span>&nbsp;<\/span>-<span>&nbsp;<\/span><\/span><a href=\"https:\/\/consulting.ey.com\/five-ways-turn-client-onboarding-competitive-advantage\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Five Ways to Turn Client Onboarding Process into a Competitive Advantage<\/span><\/a><\/li>\n<li><a href=\"https:\/\/blog.easecentral.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>EaseCentral<\/span><\/a><span><span>&nbsp;<\/span>-<span>&nbsp;<\/span><\/span><a href=\"https:\/\/blog.easecentral.com\/2018\/09\/10\/effective-insurance-agency-client-onboarding\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Effective Insurance Agency Client Onboarding<\/span><\/a><\/li>\n<li><a href=\"https:\/\/blog.hubspot.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Hubspot<\/span><\/a><span><span>&nbsp;<\/span>-<span>&nbsp;<\/span><\/span><a href=\"https:\/\/blog.hubspot.com\/service\/customer-onboarding\" rel=\"nofollow noopener\" target=\"_blank\"><span>Customer Onboarding<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.smartsheet.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Smartsheet<\/span><\/a><span><span>&nbsp;<\/span>-<span>&nbsp;<\/span><\/span><a href=\"https:\/\/www.smartsheet.com\/definitive-guide-client-onboarding\" rel=\"nofollow noopener\" target=\"_blank\"><span>Definitive Guide to Client Onboarding<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.laserfiche.com\/\" rel=\"nofollow\"><span>Laserfiche<\/span><\/a><span><span>&nbsp;<\/span>-<\/span><a href=\"https:\/\/www.laserfiche.com\/ecmblog\/new-client-onboarding-for-broker-dealer\/\" rel=\"nofollow noopener\" target=\"_blank\"><span><span>&nbsp;<\/span>New Client Onboarding for a Broker Dealer<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.carriermanagement.com\/\" rel=\"nofollow\"><span>Carrier Management<\/span><\/a><span><span>&nbsp;<\/span>-<span>&nbsp;<\/span><\/span><a href=\"https:\/\/www.carriermanagement.com\/features\/2016\/02\/11\/150897.htm\" rel=\"nofollow noopener\" target=\"_blank\"><span>Client Onboarding Process<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.theadvisorcoach.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>The Advisor Coach<\/span><\/a><span><span>&nbsp;<\/span>-<span>&nbsp;<\/span><\/span><a href=\"https:\/\/www.theadvisorcoach.com\/15-step-client-onboarding-checklist-onboarding-process-for-financial-services.html\" rel=\"nofollow noopener\" target=\"_blank\"><span>15 Step Client Onboarding Process for Financial Services<\/span><\/a><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"related-checklists\">\n<h2>Related checklists:<\/h2>\n<div class=\"text-content\">\n<ul>\n<li><span><a href=\"https:\/\/www.process.st\/templates\/client-onboarding-for-a-marketing-agency\/\" rel=\"nofollow noopener\" target=\"_blank\">Client Onboarding Checklist for a Marketing Agency<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.process.st\/templates\/client-onboarding-for-financial-planners\/\" rel=\"nofollow noopener\" target=\"_blank\">Client Onboarding for Financial Planners<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.process.st\/templates\/client-onboarding-for-criminal-law-firms\" rel=\"nofollow noopener\" target=\"_blank\">Client Onboarding Checklist for Criminal Law Firms<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.process.st\/templates\/high-touch-client-onboarding-for-saas-companies\/\" rel=\"nofollow noopener\" target=\"_blank\">High Touch Client Onboarding for SaaS Companies<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.process.st\/templates\/website-design-client-onboarding-template\/\" rel=\"nofollow noopener\" target=\"_blank\">Website Design Client Onboarding Template<\/a><\/span><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/landlord-onboarding-checklist\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Landlord Onboarding Checklist<\/span><\/a><span><\/span><\/li>\n<li><span><a href=\"https:\/\/www.process.st\/templates\/client-onboarding-checklist-for-an-accounting-firm\" rel=\"nofollow noopener\" target=\"_blank\">Client Onboarding Checklist for an Accounting Firm<\/a><\/span><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/patient-intake-for-a-dental-clinic\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Patient Intake Checklist<\/span><span> for a <\/span><span>Dental Clinic<\/span><\/a><\/li>\n<li><span><a href=\"https:\/\/www.process.st\/templates\/patient-intake-for-a-medical-clinic\" rel=\"nofollow noopener\" target=\"_blank\">Patient Intake Checklist for a Medical Clinic<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.process.st\/templates\/client-onboarding-checklist-for-real-estate\" rel=\"nofollow noopener\" target=\"_blank\">Client Onboarding Checklist for Real Estate Sales<\/a><\/span><\/li>\n<li><span><a href=\"https:\/\/www.process.st\/templates\/client-onboarding-process-for-a-managed-service-provider\/\" rel=\"nofollow noopener\" target=\"_blank\">Client Onboarding Checklist for a Managed Service Provider<\/a><\/span><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/client-onboarding-checklist-for-a-software-development-company\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Client Onboarding Checklist<\/span><span> for a Software<\/span><span> Development Company<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.process.st\/templates\/client-onboarding-checklist-for-an-insurance-broker\/\" rel=\"nofollow noopener\" target=\"_blank\"><span>Client Onboarding Checklist<\/span><span> for an <\/span><span>Insurance Broker&nbsp;<\/span><\/a><\/li>\n<\/ul><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: By creating a positive experience when a client relationship is initiated, factors such as retention, customer lifetime value and profitability can be influenced positively. The importance of a solid client onboarding process for wealth management firms is&nbsp;well established. That initial period sets the tone for the remainder of the working relationship and, when done [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":15305,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"47","template_description":"Run this  checklist for each of your new clients to ensure they understand the value your management consulting services can bring them.","template_id":"tQujYtl5B8pucKPjpnZH_A","task_0":"Introduction:","task_slug_0":"introduction","task_1":"Basic information:","task_slug_1":"basic-information","task_2":"Record basic details","task_slug_2":"record-basic-details","task_3":"Compliance:","task_slug_3":"compliance","task_4":"Prepare GDPR statement","task_slug_4":"prepare-gdpr-statement","task_5":"Send GDPR statement","task_slug_5":"send-gdpr-statement","task_6":"Prepare management consulting contract","task_slug_6":"prepare-management-consulting-contract","task_7":"Send over management consulting contract for signing","task_slug_7":"send-over-management-consulting-contract-for-signing","task_8":"Receive signed contract","task_slug_8":"receive-signed-contract","task_9":"Welcome:","task_slug_9":"welcome","task_10":"Prepare welcome email","task_slug_10":"prepare-welcome-email","task_11":"Send welcome email","task_slug_11":"send-welcome-email","task_12":"Send orientation questionnaire","task_slug_12":"send-orientation-questionnaire","task_13":"Receive completed orientation questionnaire","task_slug_13":"receive-completed-orientation-questionnaire","task_14":"Scheduling:","task_slug_14":"scheduling","task_15":"Schedule management consultation","task_slug_15":"schedule-management-consultation","task_16":"Confirm consultation date","task_slug_16":"confirm-consultation-date","task_17":"Pre-consultation:","task_slug_17":"preconsultation","task_18":"Prepare consultation agenda","task_slug_18":"prepare-consultation-agenda","task_19":"Consultation:","task_slug_19":"consultation","task_20":"Determine business goals","task_slug_20":"determine-business-goals","task_21":"Understand problems client is facing","task_slug_21":"understand-problems-client-is-facing","task_22":"Understand client's financial situation","task_slug_22":"understand-clients-financial-situation","task_23":"Add consultation notes to CRM","task_slug_23":"add-consultation-notes-to-crm","task_24":"Financial documents:","task_slug_24":"financial-documents","task_25":"Determine financial documents needed","task_slug_25":"determine-financial-documents-needed","task_26":"Request financial documents","task_slug_26":"request-financial-documents","task_27":"Confirm investment portfolios received","task_slug_27":"confirm-investment-portfolios-received","task_28":"Confirm balance sheets received","task_slug_28":"confirm-balance-sheets-received","task_29":"Confirm cash flow statements 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