{"id":30124,"date":"2023-07-30T04:03:48","date_gmt":"2023-07-30T04:03:48","guid":{"rendered":"https:\/\/www.process.st\/templates\/electronic-services-specialist-onboarding\/"},"modified":"2024-05-24T11:08:29","modified_gmt":"2024-05-24T11:08:29","slug":"electronic-services-specialist-onboarding","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/electronic-services-specialist-onboarding\/","title":{"rendered":"Electronic Services Specialist Onboarding"},"content":{"rendered":"\n<section id=\"introduction-and-welcome-to-the-company\">\n <h2>Introduction and Welcome to the Company<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/36bde017-49bb-46df-9c34-0de893b01f21\/tceVwfleFXtAu_O0G39G7g.png\" alt=\"Introduction and Welcome to the Company\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/36bde017-49bb-46df-9c34-0de893b01f21\/tceVwfleFXtAu_O0G39G7g.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  Welcome to the company! In this task, you will be introduced to the company and its culture. You will learn about our values and mission, and get to know your colleagues. The goal of this task is to make you feel welcomed and integrated into our company. Do you have any questions about the company? How can we help you feel more comfortable and part of the team?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Questions or Concerns <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"overview-of-job-role-and-responsibilities\">\n <h2>Overview of Job Role and Responsibilities<\/h2>\n <div class=\"text-content\">\n  In this task, you will receive an overview of your job role and responsibilities. You will gain a clear understanding of what is expected from you and how your role fits into the overall workflow. By the end of this task, you should be able to identify your main responsibilities and understand how they contribute to the success of the electronic services department. What tasks are you most excited about? What challenges do you anticipate?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Exciting Tasks <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Anticipated Challenges <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"issuance-of-company-badge-and-equipment\">\n <h2>Issuance of Company Badge and Equipment<\/h2>\n <div class=\"text-content\">\n  Congratulations on your new job! In this task, you will be issued a company badge and equipment necessary for your job. You will need to provide some personal information and have your photo taken for the badge. It is important to keep your badge with you at all times as it grants you access to different areas in the company. Do you have any concerns or questions about the issuance process?\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Full Name <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"email-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Email <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"number-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Phone Number <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Upload Photo for Badge <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"training-on-equipment-use\">\n <h2>Training on Equipment Use<\/h2>\n <div class=\"text-content\">\n  In this task, you will receive training on how to use the equipment provided to you. You will learn how to operate the different machines and tools, and understand their functions and maintenance requirements. By the end of this task, you should feel confident in using the equipment and troubleshooting any issues that may arise. How comfortable are you with using new tools and equipment? Is there anything specific you would like to learn during this training?\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Comfort Level with New Tools and Equipment <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Very comfortable\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Somewhat comfortable\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Not comfortable\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"introduction-to-electronic-services-systems\">\n <h2>Introduction to Electronic Services Systems<\/h2>\n <div class=\"text-content\">\n  Welcome to the world of electronic services systems! In this task, you will be introduced to the different electronic services systems used by the company. You will learn about their functionalities, how to navigate through them, and how they integrate with other systems. The goal of this task is to familiarize you with the systems so that you can efficiently perform your job tasks. What specific functions or features are you interested in learning about?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Specific Functions or Features <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"training-on-electronic-services-procedures\">\n <h2>Training on Electronic Services Procedures<\/h2>\n <div class=\"text-content\">\n  In this task, you will receive training on the electronic services procedures that you will be using on a daily basis. You will learn the step-by-step process for different tasks, such as order processing, troubleshooting, and customer support. By the end of this task, you should be able to confidently perform these procedures and provide excellent service to our customers. What potential challenges do you foresee in performing these procedures? How can we support you in overcoming these challenges?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Potential Challenges <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Support Needed <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"review-and-understanding-company-policies\">\n <h2>Review and Understanding Company Policies<\/h2>\n <div class=\"text-content\">\n  In this task, you will review and understand the company policies that are relevant to your job role. You will go through important policies related to data security, privacy, ethical practices, and code of conduct. By the end of this task, you should have a clear understanding of these policies and be able to apply them in your daily work. What specific policies do you have questions about? Are there any areas where you need further clarification?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Specific Policies with Questions <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Areas Needing Further Clarification <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"training-on-customer-interaction\">\n <h2>Training on Customer Interaction<\/h2>\n <div class=\"text-content\">\n  In this task, you will receive training on how to interact with customers effectively. You will learn communication techniques, active listening skills, and strategies for handling customer complaints or inquiries. The goal of this task is to equip you with the necessary skills to provide exceptional customer service. Are there any specific customer scenarios or difficult situations you would like to discuss during the training? How do you usually handle customer interactions?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Specific Customer Scenarios <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Handling Strategies <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-manager-on-equipment-practice\">\n <h2>Approval: Manager on Equipment practice<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Training on Equipment Use<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"meeting-with-electronic-services-team\">\n <h2>Meeting with Electronic Services Team<\/h2>\n <div class=\"text-content\">\n  In this task, you will have a meeting with the electronic services team. You will get to know your team members, their roles, and responsibilities. This is a great opportunity to build relationships and foster teamwork. By the end of this task, you should feel more connected to your team and have a better understanding of how you can collaborate effectively. What are your expectations for this meeting? How do you think you can contribute to the team?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Expectations for Meeting <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Contributions to the Team <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"setup-and-access-to-electronic-services-email-and-communication-tools\">\n <h2>Setup and Access to Electronic Services Email and Communication Tools<\/h2>\n <div class=\"text-content\">\n  In this task, you will set up your electronic services email and gain access to other communication tools used within the department. You will receive instructions on how to create your email account and configure it on your devices. By the end of this task, you should be able to send and receive emails, as well as use other communication tools effectively. Do you have any previous experience with email and communication tools? Is there anything specific you need assistance with during the setup process?\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Experience with Email and Communication Tools <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Advanced\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Intermediate\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Beginner\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Assistance Needed <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"introduction-to-performance-evaluation-metrics\">\n <h2>Introduction to Performance Evaluation Metrics<\/h2>\n <div class=\"text-content\">\n  In this task, you will be introduced to the performance evaluation metrics used to assess your performance. You will learn about the key performance indicators (KPIs) and how they are measured. By the end of this task, you should have a clear understanding of the metrics and goals you will be evaluated on. What are your expectations for performance evaluations? How do you plan to achieve your goals?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Expectations for Performance Evaluations <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Goal Achievement Strategies <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"assignment-of-initial-tasks\">\n <h2>Assignment of Initial Tasks<\/h2>\n <div class=\"text-content\">\n  Congratulations! In this task, you will be assigned your initial tasks and responsibilities. You will receive a clear list of tasks that need to be completed, deadlines, and any additional instructions. By the end of this task, you should have a clear understanding of what is expected from you and be ready to start working on your assigned tasks. How do you usually prioritize your tasks? Are there any particular tasks you would like to focus on initially?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Task Prioritization Approach <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Tasks of Interest <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-supervisor-on-initial-task-completion\">\n <h2>Approval: Supervisor on Initial Task Completion<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Assignment of Initial Tasks<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"training-on-documentation-and-reporting-procedures\">\n <h2>Training on Documentation and Reporting Procedures<\/h2>\n <div class=\"text-content\">\n  In this task, you will receive training on the documentation and reporting procedures used in the electronic services department. You will learn how to properly document your work, create reports, and maintain accurate records. The goal of this task is to ensure consistency and transparency in our work processes. Do you have any experience with documentation and reporting procedures? Are there any specific challenges you anticipate in maintaining accurate records?\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Experience with Documentation and Reporting Procedures <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Extensive experience\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Some experience\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Limited experience\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Anticipated Challenges <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"overview-of-emergency-response-procedures\">\n <h2>Overview of Emergency Response Procedures<\/h2>\n <div class=\"text-content\">\n  In this task, you will receive an overview of the emergency response procedures in place. You will learn how to respond in case of fire emergencies, medical emergencies, or other unforeseen events. By the end of this task, you should be aware of the evacuation routes, assembly points, and emergency contacts. Are there any specific concerns or questions you have about the emergency response procedures?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Specific Concerns or Questions <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"meeting-with-hr-for-benefits-and-compensation-discussion\">\n <h2>Meeting with HR for Benefits and Compensation Discussion<\/h2>\n <div class=\"text-content\">\n  In this task, you will have a meeting with the HR department to discuss your benefits and compensation package. You will receive information about health insurance, retirement plans, and other employee benefits. This is the time to ask any questions you may have and ensure that you have a clear understanding of your benefits. What specific benefits or compensation aspects are you interested in learning more about? Do you have any questions or concerns regarding your benefits package?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Specific Benefits or Compensation Aspects <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Questions or Concerns <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"oneonone-with-immediate-supervisor\">\n <h2>One-on-one with Immediate Supervisor<\/h2>\n <div class=\"text-content\">\n  In this task, you will have a one-on-one meeting with your immediate supervisor. This is an opportunity to discuss your goals, expectations, and any concerns or questions you may have. By the end of this task, you should have a clear understanding of your role and responsibilities, as well as your supervisor's expectations. What are your personal goals for this position? How do you plan to communicate with your supervisor moving forward?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Personal Goals <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Communication Plan <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"end-of-first-week-roundup--feedback-session\">\n <h2>End of First Week Roundup &amp; Feedback Session<\/h2>\n <div class=\"text-content\">\n  Congratulations on completing your first week! In this task, you will have a roundup and feedback session to reflect on your first week, share any successes or challenges you experienced, and provide feedback on the onboarding process. This is an opportunity to celebrate achievements, address any concerns, and suggest improvements. What were some highlights of your first week? What recommendations do you have for improving the onboarding process?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Highlights of First Week <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Recommendations for Improvement <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction and Welcome to the Company Welcome to the company! In this task, you will be introduced to the company and its culture. You will learn about our values and mission, and get to know your colleagues. The goal of this task is to make you feel welcomed and integrated into our company. Do you [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"\ud83d\udd0c","cover_icon_url":"","tasks_count":"19","template_description":"","template_id":"nBr_fpjDX6ujctMwU_pDeA","task_0":"Introduction and Welcome to the Company","task_slug_0":"introduction-and-welcome-to-the-company","task_1":"Overview of Job Role and Responsibilities","task_slug_1":"overview-of-job-role-and-responsibilities","task_2":"Issuance of Company Badge and Equipment","task_slug_2":"issuance-of-company-badge-and-equipment","task_3":"Training on Equipment Use","task_slug_3":"training-on-equipment-use","task_4":"Introduction to Electronic Services Systems","task_slug_4":"introduction-to-electronic-services-systems","task_5":"Training on Electronic Services 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