{"id":30408,"date":"2023-08-08T03:07:12","date_gmt":"2023-08-08T03:07:12","guid":{"rendered":"https:\/\/www.process.st\/templates\/loan-servicing-functional-consultant-onboarding\/"},"modified":"2024-03-05T13:26:07","modified_gmt":"2024-03-05T13:26:07","slug":"loan-servicing-functional-consultant-onboarding","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/loan-servicing-functional-consultant-onboarding\/","title":{"rendered":"Loan Servicing Functional Consultant Onboarding"},"content":{"rendered":"\n<section id=\"provide-job-description-and-role-expectations\"> \n <h2>Provide job description and role expectations<\/h2>\n <div class=\"text-content\">\n   Please provide the new Loan Servicing Functional Consultant with a clear and detailed job description, outlining their roles and responsibilities within the loan servicing team. This will help set expectations and provide a clear understanding of the tasks and objectives they will be responsible for. Highlight the importance of their role in ensuring efficient loan servicing processes and customer satisfaction. What are the key roles and expectations for the Loan Servicing Functional Consultant? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Job Description <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Role Expectations <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"assign-a-mentor-or-buddy-from-the-loan-servicing-team\"> \n <h2>Assign a mentor or buddy from the loan servicing team<\/h2>\n <div class=\"text-content\">\n   To ensure a smooth onboarding experience, assign a mentor or buddy from the loan servicing team to support the new Loan Servicing Functional Consultant. The mentor will provide guidance, answer questions, and help the consultant become familiar with the team dynamics and company culture. This will also facilitate knowledge transfer and foster a sense of belonging within the team. Who will be the mentor or buddy assigned to the new consultant? \n <\/div> \n <div class=\"members-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Mentor or Buddy <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"carry-out-an-introductory-session-with-the-team-and-department\"> \n <h2>Carry out an introductory session with the team and department<\/h2>\n <div class=\"text-content\">\n   Organize an introductory session for the new Loan Servicing Functional Consultant with the loan servicing team and relevant department members. This session will enable the consultant to meet their colleagues, understand the team structure, and gain insight into how the loan servicing department operates. It will also provide an opportunity to establish initial connections and form a collaborative working environment. What are the key points and topics that should be covered in the introductory session? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Session Agenda <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"schedule-meetings-with-relevant-department-heads\"> \n <h2>Schedule meetings with relevant department heads<\/h2>\n <div class=\"text-content\">\n   Arrange meetings for the new Loan Servicing Functional Consultant with relevant department heads. These meetings will facilitate cross-departmental collaboration and understanding, highlighting the importance of interdepartmental coordination in loan servicing operations. It will allow the consultant to learn about the responsibilities, challenges, and expectations of other departments that interact with loan servicing. Which department heads should be included in the meetings? \n <\/div> \n <div class=\"multi-choice-content form-field-content\"> \n  <div class=\"form-group\"> <label> Department Heads <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select> \n  <\/div> \n  <ul class=\"items\"> \n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       1 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Operations \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       2 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Risk Management \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       3 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Compliance \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       4 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Customer Support \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       5 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      IT \n    <\/div> <\/li> \n  <\/ul> \n <\/div> \n<\/section> \n<section id=\"provide-training-on-loan-servicing-software-and-tools\"> \n <h2>Provide training on loan servicing software and tools<\/h2>\n <div class=\"text-content\">\n   Deliver comprehensive training on the loan servicing software and tools that the new Loan Servicing Functional Consultant will be utilizing. This training is essential to ensure the consultant can effectively navigate the software, input and extract data, generate reports, track loan status, and perform other necessary tasks. It will enable the consultant to optimize their use of the tools and contribute to efficient loan servicing processes. What specific software and tools should be covered in the training? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Software and Tools <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"approval-loan-servicing-software-proficiency\"> \n <h2>Approval: Loan Servicing Software Proficiency<\/h2>\n <div class=\"approval-content\"> \n  <div class=\"header\"> \n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div> \n  <\/div> \n  <div class=\"approval-rule-subject-tasks-list\"> \n   <ul class=\"list\"> \n    <li> \n     <div class=\"approval-rule-subject-tasks-list-item\"> \n      <div class=\"item\"> \n       <div class=\"container\"> <span class=\"title\">Provide training on loan servicing software and tools<\/span> \n        <div class=\"body\">\n         Will be submitted\n        <\/div> \n       <\/div> \n      <\/div> \n     <\/div> <\/li> \n   <\/ul> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"provide-necessary-credentials-to-access-servicing-systems\"> \n <h2>Provide necessary credentials to access servicing systems<\/h2>\n <div class=\"text-content\">\n   Grant the new Loan Servicing Functional Consultant the necessary credentials and access permissions to the loan servicing systems and platforms they will be using. This step is crucial to ensure they can log in, navigate the systems, retrieve and update loan data, and perform their assigned tasks. It will streamline their onboarding process and facilitate efficient workflow integration. Please provide the required credentials to access the servicing systems. \n <\/div> \n <div class=\"text-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Username <\/label> \n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\"> \n  <\/div> \n <\/div> \n <div class=\"text-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Password <\/label> \n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\"> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"introduction-to-company-policies-and-procedures-regarding-loan-servicing\"> \n <h2>Introduction to company policies and procedures regarding loan servicing<\/h2>\n <div class=\"text-content\">\n   Familiarize the new Loan Servicing Functional Consultant with the company's policies and procedures related to loan servicing. This will ensure adherence to compliance standards, regulatory requirements, and internal guidelines. Discuss the importance of following these policies to maintain customer trust, protect sensitive information, and mitigate risks. Which policies and procedures should be covered in this session? \n <\/div> \n <div class=\"multi-select-content form-field-content\"> \n  <div class=\"form-group\"> <label> Company Policies and Procedures <\/label> \n  <\/div> \n  <ul class=\"items\"> \n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       1 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Data Privacy Policy \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       2 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Code of Conduct \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       3 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Information Security Policy \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       4 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Loan Servicing Guidelines \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       5 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Escalation Process \n    <\/div> <\/li> \n  <\/ul> \n <\/div> \n<\/section> \n<section id=\"discuss-the-companys-confidentiality-and-data-security-policies\"> \n <h2>Discuss the company's confidentiality and data security policies<\/h2>\n <div class=\"text-content\">\n   Engage in a comprehensive discussion with the new Loan Servicing Functional Consultant about the company's confidentiality and data security policies. Emphasize the importance of maintaining the privacy and security of customer and company data. This understanding will ensure that the consultant follows protocols to prevent data breaches or unauthorized access. What are the key points of the confidentiality and data security policies that should be highlighted? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Key Points <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"approval-confidentiality-agreement\"> \n <h2>Approval: Confidentiality Agreement<\/h2>\n <div class=\"approval-content\"> \n  <div class=\"header\"> \n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div> \n  <\/div> \n  <div class=\"approval-rule-subject-tasks-list\"> \n   <ul class=\"list\"> \n    <li> \n     <div class=\"approval-rule-subject-tasks-list-item\"> \n      <div class=\"item\"> \n       <div class=\"container\"> <span class=\"title\">Introduction to company policies and procedures regarding loan servicing<\/span> \n        <div class=\"body\">\n         Will be submitted\n        <\/div> \n       <\/div> \n      <\/div> \n     <\/div> <\/li>\n    <li> \n     <div class=\"approval-rule-subject-tasks-list-item\"> \n      <div class=\"item\"> \n       <div class=\"container\"> <span class=\"title\">Discuss the company's confidentiality and data security policies<\/span> \n        <div class=\"body\">\n         Will be submitted\n        <\/div> \n       <\/div> \n      <\/div> \n     <\/div> <\/li> \n   <\/ul> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"review-processes-about-handling-customer-queries-and-problems\"> \n <h2>Review processes about handling customer queries and problems<\/h2>\n <div class=\"text-content\">\n   Review the processes and best practices associated with handling customer queries and problems in the loan servicing department. Proper handling of customer inquiries and concerns is crucial for maintaining high customer satisfaction levels. Address how team members should respond to various types of customer queries, provide assistance, and proactively resolve issues. How are customer queries and problems currently managed in the loan servicing department? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Current Processes <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"ensure-understanding-of-the-loan-collection-process-and-procedures\"> \n <h2>Ensure understanding of the loan collection process and procedures<\/h2>\n <div class=\"text-content\">\n   Ensure the new Loan Servicing Functional Consultant has a thorough understanding of the loan collection process and associated procedures. This knowledge will equip them to effectively manage loan collections and handle delinquent accounts. Explain the steps involved in the loan collection process, including communication with borrowers, negotiation, and resolution of outstanding payments. How are loan collections currently handled in the loan servicing department? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Current Process <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"provide-thorough-understanding-of-state-and-federal-laws-pertaining-to-loan-services\"> \n <h2>Provide thorough understanding of state and federal laws pertaining to loan services<\/h2>\n <div class=\"text-content\">\n   Provide the new Loan Servicing Functional Consultant with a comprehensive understanding of the state and federal laws that govern loan servicing operations. Compliance with these laws is essential for ensuring fair and ethical practices. Discuss the key laws and regulations, such as the Truth in Lending Act (TILA) and the Dodd-Frank Wall Street Reform and Consumer Protection Act. Which state and federal laws should be covered in this training? \n <\/div> \n <div class=\"multi-choice-content form-field-content\"> \n  <div class=\"form-group\"> <label> Laws <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select> \n  <\/div> \n  <ul class=\"items\"> \n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       1 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Truth in Lending Act (TILA) \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       2 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Dodd-Frank Wall Street Reform and Consumer Protection Act \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       3 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Fair Debt Collection Practices Act (FDCPA) \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       4 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Equal Credit Opportunity Act (ECOA) \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       5 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Home Mortgage Disclosure Act (HMDA) \n    <\/div> <\/li> \n  <\/ul> \n <\/div> \n<\/section> \n<section id=\"initiate-training-on-loan-modifications-payment-plans-and-forbearance-agreements\"> \n <h2>Initiate training on loan modifications, payment plans, and forbearance agreements<\/h2>\n <div class=\"text-content\">\n   Initiate training to provide the new Loan Servicing Functional Consultant with knowledge and skills related to loan modifications, payment plans, and forbearance agreements. These topics are crucial for managing customer accounts effectively and providing suitable solutions in challenging financial circumstances. How are loan modifications, payment plans, and forbearance agreements currently handled in the loan servicing department? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Current Training Approach <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"approval-knowledge-on-loan-services-laws\"> \n <h2>Approval: Knowledge on Loan Services Laws<\/h2>\n <div class=\"approval-content\"> \n  <div class=\"header\"> \n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div> \n  <\/div> \n  <div class=\"approval-rule-subject-tasks-list\"> \n   <ul class=\"list\"> \n    <li> \n     <div class=\"approval-rule-subject-tasks-list-item\"> \n      <div class=\"item\"> \n       <div class=\"container\"> <span class=\"title\">Provide thorough understanding of state and federal laws pertaining to loan services<\/span> \n        <div class=\"body\">\n         Will be submitted\n        <\/div> \n       <\/div> \n      <\/div> \n     <\/div> <\/li> \n   <\/ul> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"schedule-customer-service-and-soft-skills-training\"> \n <h2>Schedule customer service and soft skills training<\/h2>\n <div class=\"text-content\">\n   Schedule customer service and soft skills training for the new Loan Servicing Functional Consultant. These training sessions will enhance their interpersonal communication, problem-solving, and customer relationship management capabilities. It will enable the consultant to deliver exceptional service and build positive customer experiences. What specific topics should be covered in the customer service and soft skills training? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Training Topics <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"guide-on-how-to-create-reports-and-analyze-data\"> \n <h2>Guide on how to create reports and analyze data<\/h2>\n <div class=\"text-content\">\n   Provide the new Loan Servicing Functional Consultant with a detailed guide on how to create reports and analyze data related to loan servicing. Understanding the reporting and data analysis process is essential for monitoring key performance metrics, identifying trends, and making data-driven decisions. Which tools or software are typically used for creating reports and analyzing loan servicing data? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Guide <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"introduction-to-the-companys-credit-policies\"> \n <h2>Introduction to the company's credit policies<\/h2>\n <div class=\"text-content\">\n   Introduce the new Loan Servicing Functional Consultant to the company's credit policies. Familiarize them with the processes and guidelines for evaluating creditworthiness, assessing credit risk, and making informed lending decisions. Explain how these policies contribute to overall risk management and sound loan servicing practices. What are the key points and components of the company's credit policies? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Key Points <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"ensure-understanding-of-the-foreclosure-process-and-loss-mitigation-procedures\"> \n <h2>Ensure understanding of the foreclosure process and loss mitigation procedures<\/h2>\n <div class=\"text-content\">\n   Ensure the new Loan Servicing Functional Consultant has a comprehensive understanding of the foreclosure process and the associated loss mitigation procedures. Familiarize them with the steps involved in foreclosures, such as default notifications, foreclosure auctions, and property repossessions. Discuss the importance of adhering to loss mitigation procedures to minimize financial losses and support borrowers in difficult situations. How are foreclosures and loss mitigation currently managed in the loan servicing department? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Current Process <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"provide-handson-training-with-live-cases-under-supervision\"> \n <h2>Provide hands-on training with live cases under supervision<\/h2>\n <div class=\"text-content\">\n   Provide hands-on training to the new Loan Servicing Functional Consultant by assigning live cases under supervision. This practical experience will allow the consultant to apply their knowledge, practice the loan servicing procedures, and gain confidence in their abilities. It will also facilitate skill development and ensure a seamless transition into handling loan servicing tasks independently. How are live cases typically assigned and supervised in the loan servicing department? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Assigning and Supervision Process <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Provide job description and role expectations Please provide the new Loan Servicing Functional Consultant with a clear and detailed job description, outlining their roles and responsibilities within the loan servicing team. This will help set expectations and provide a clear understanding of the tasks and objectives they will be responsible for. Highlight the importance of [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"\ud83d\udccb","cover_icon_url":"","tasks_count":"20","template_description":"","template_id":"kfW7UkXhWPv7yeWGHhBHWQ","task_0":"Provide job description and role expectations","task_slug_0":"provide-job-description-and-role-expectations","task_1":"Assign a mentor or buddy from the loan servicing team","task_slug_1":"assign-a-mentor-or-buddy-from-the-loan-servicing-team","task_2":"Carry out an introductory session with the team and department","task_slug_2":"carry-out-an-introductory-session-with-the-team-and-department","task_3":"Schedule meetings with relevant department heads","task_slug_3":"schedule-meetings-with-relevant-department-heads","task_4":"Provide training on loan servicing software and 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