{"id":32383,"date":"2023-10-12T03:13:22","date_gmt":"2023-10-12T03:13:22","guid":{"rendered":"https:\/\/www.process.st\/templates\/what-to-say-to-a-client-who-is-leaving\/"},"modified":"2024-03-05T14:30:12","modified_gmt":"2024-03-05T14:30:12","slug":"what-to-say-to-a-client-who-is-leaving","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/what-to-say-to-a-client-who-is-leaving\/","title":{"rendered":"What to Say to a Client Who Is Leaving"},"content":{"rendered":"\n<section id=\"establish-why-the-client-is-leaving\"> \n <h2>Establish why the client is leaving<\/h2>\n <div class=\"text-content\">\n   Identify the reasons why the client has decided to leave. This task is crucial in understanding the issues and concerns they have faced, which will help in improving our services in the future. What are the main factors that led the client to leave? Are there any specific incidents or problems that have contributed to their decision? \n <\/div> \n <div class=\"text-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Reason for leaving <\/label> \n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\"> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"prepare-a-professional-and-empathic-statement\"> \n <h2>Prepare a professional and empathic statement<\/h2>\n <div class=\"text-content\">\n   Craft a statement that conveys professionalism and empathy towards the client. The statement should acknowledge the client's decision to leave, express understanding, and emphasize our commitment to addressing any issues that may have led to their decision. How can you communicate our understanding of their situation and commitment to improvement? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Statement <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"draft-a-personalized-message-to-express-understanding-and-gratitude\"> \n <h2>Draft a personalized message to express understanding and gratitude<\/h2>\n <div class=\"text-content\">\n   Compose a personalized message to convey our understanding of the client's situation and express gratitude for their past support. The message should be sincere and appreciative. How can you make the client feel valued and appreciated in the message? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Message <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"put-forth-the-companys-intent-to-address-the-issues-that-led-to-the-clients-decision-to-leave\"> \n <h2>Put forth the company's intent to address the issues that led to the client's decision to leave<\/h2>\n <div class=\"text-content\">\n   Outline the company's commitment to addressing the issues that contributed to the client's decision to leave. The statement should reflect transparency and a willingness to improve. What steps can be taken to assure the client that their concerns will be addressed? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Statement <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"review-clients-history-with-the-company\"> \n <h2>Review client's history with the company<\/h2>\n <div class=\"text-content\">\n   Examine the client's history with the company to gain insights into their relationship and interactions. This review will provide valuable context for understanding the client's concerns. What key information can you gather from the client's history? \n <\/div> \n <div class=\"multi-select-content form-field-content\"> \n  <div class=\"form-group\"> <label> Key information <\/label> \n  <\/div> \n  <ul class=\"items\"> \n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       1 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Order history \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       2 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Communication records \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       3 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Previous feedback \n    <\/div> <\/li> \n  <\/ul> \n <\/div> \n <div class=\"select-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Client rating <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select> \n  <\/div> \n  <ul class=\"items\"> \n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       1 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      5 \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       2 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      4 \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       3 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      3 \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       4 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      2 \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       5 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      1 \n    <\/div> <\/li> \n  <\/ul> \n <\/div> \n <div class=\"date-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Date of first interaction <\/label> \n   <div class=\"date-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button> \n   <\/div> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"closure-of-clients-account\"> \n <h2>Closure of client's account<\/h2>\n <div class=\"text-content\">\n   Initiate the closure process for the client's account. This step ensures that all necessary actions are taken to terminate the client's association with the company smoothly. What are the specific steps that need to be followed to close the client's account? \n <\/div> \n <div class=\"multi-select-content form-field-content\"> \n  <div class=\"form-group\"> <label> Closure steps <\/label> \n  <\/div> \n  <ul class=\"items\"> \n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       1 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Cancel subscription \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       2 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Remove access privileges \n    <\/div> <\/li> \n  <\/ul> \n <\/div> \n<\/section> \n<section id=\"approval-manager-on-closing-account-details\"> \n <h2>Approval: Manager on closing account details<\/h2>\n <div class=\"approval-content\"> \n  <div class=\"header\"> \n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div> \n  <\/div> \n  <div class=\"approval-rule-subject-tasks-list\"> \n   <ul class=\"list\"> \n    <li> \n     <div class=\"approval-rule-subject-tasks-list-item\"> \n      <div class=\"item\"> \n       <div class=\"container\"> <span class=\"title\">Closure of client's account<\/span> \n        <div class=\"body\">\n         Will be submitted\n        <\/div> \n       <\/div> \n      <\/div> \n     <\/div> <\/li> \n   <\/ul> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"outline-any-steps-or-processes-needed-for-account-termination\"> \n <h2>Outline any steps or processes needed for account termination<\/h2>\n <div class=\"text-content\">\n   Provide a detailed outline of the steps or processes required for terminating the client's account. This will ensure a systematic and efficient closure. What specific steps or processes should be included in the outline? Are there any potential challenges to address during this termination process? \n <\/div> \n <div class=\"multi-select-content form-field-content\"> \n  <div class=\"form-group\"> <label> Account termination steps <\/label> \n  <\/div> \n  <ul class=\"items\"> \n  <\/ul> \n <\/div> \n<\/section> \n<section id=\"discuss-potential-for-future-collaborations-or-reengagements\"> \n <h2>Discuss potential for future collaborations or re-engagements<\/h2>\n <div class=\"text-content\">\n   Engage in a conversation with the client to discuss the potential for future collaborations or re-engagements. This can help maintain a positive relationship and explore opportunities to work together again. How will you approach this discussion? Are there any specific incentives or benefits to highlight? \n <\/div> \n <div class=\"multi-choice-content form-field-content\"> \n  <div class=\"form-group\"> <label> Collaboration opportunities <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select> \n  <\/div> \n  <ul class=\"items\"> \n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       1 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      New project \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       2 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Partnership \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       3 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Referral program \n    <\/div> <\/li> \n  <\/ul> \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Incentives or benefits to highlight <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"present-any-special-offers-or-incentives-that-could-influence-the-clients-decision\"> \n <h2>Present any special offers or incentives that could influence the client's decision<\/h2>\n <div class=\"text-content\">\n   If applicable, present any special offers or incentives that could potentially influence the client's decision to stay or reconsider their departure. These offers should be tailored to their specific needs and concerns. What offers or incentives can be provided? How will you ensure the client sees the value in these offers? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Special offers or incentives <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"ensure-all-outstanding-invoices-or-payments-are-cleared\"> \n <h2>Ensure all outstanding invoices or payments are cleared<\/h2>\n <div class=\"text-content\">\n   In this task, you will need to ensure that all outstanding invoices or payments from the client are cleared before finalizing the account closure. This is important for maintaining financial accuracy and a positive impression. How will you communicate and follow up on outstanding payments with the client? Are there any specific tools or resources that can assist in this process? \n <\/div> \n <div class=\"select-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Invoice status <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select> \n  <\/div> \n  <ul class=\"items\"> \n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       1 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Paid \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       2 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Pending \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       3 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Overdue \n    <\/div> <\/li> \n  <\/ul> \n <\/div> \n <div class=\"date-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Payment due date <\/label> \n   <div class=\"date-container\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button> \n   <\/div> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"record-and-document-the-reasons-for-the-client-leaving\"> \n <h2>Record and document the reasons for the client leaving<\/h2>\n <div class=\"text-content\">\n   Record and document the reasons stated by the client for leaving. This documentation will provide valuable insights for analyzing client retention and making improvements. How will you ensure accurate and comprehensive recording of the client's reasons? What tools or resources can assist in this process? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Reasons for leaving <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"propose-a-leaving-survey-for-detailed-feedback\"> \n <h2>Propose a leaving survey for detailed feedback<\/h2>\n <div class=\"text-content\">\n   Propose the option of a leaving survey to the client for providing more detailed feedback. This survey can help identify specific areas of improvement and gather suggestions for enhancing our services. How will you present the leaving survey option to the client? What questions or topics should the survey cover? \n <\/div> \n <div class=\"multi-choice-content form-field-content\"> \n  <div class=\"form-group\"> <label> Leaving survey option <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select> \n  <\/div> \n  <ul class=\"items\"> \n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       1 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      Yes \n    <\/div> <\/li>\n   <li class=\"item\"> \n    <div class=\"step-number-container\"> \n     <div class=\"step-number\">\n       2 \n     <\/div> \n    <\/div> \n    <div class=\"step-checkbox-container\"> \n     <div class=\"step-checkbox\"><\/div> \n    <\/div> \n    <div class=\"item-name-static\">\n      No \n    <\/div> <\/li> \n  <\/ul> \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Proposed survey questions or topics <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"approval-survey-details\"> \n <h2>Approval: Survey Details<\/h2>\n <div class=\"approval-content\"> \n  <div class=\"header\"> \n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div> \n  <\/div> \n  <div class=\"approval-rule-subject-tasks-list\"> \n   <ul class=\"list\"> \n    <li> \n     <div class=\"approval-rule-subject-tasks-list-item\"> \n      <div class=\"item\"> \n       <div class=\"container\"> <span class=\"title\">Propose a leaving survey for detailed feedback<\/span> \n        <div class=\"body\">\n         Will be submitted\n        <\/div> \n       <\/div> \n      <\/div> \n     <\/div> <\/li> \n   <\/ul> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"send-farewell-message-or-meeting-invite\"> \n <h2>Send farewell message or meeting invite<\/h2>\n <div class=\"text-content\">\n   Compose a farewell message or send a meeting invite to the client to formally conclude the engagement and express gratitude for their business. This message should leave a positive impression and maintain a respectful relationship. How will you craft the farewell message or meeting invite for maximum impact? Are there any specific details or logistics to include? \n <\/div> \n <div class=\"send-rich-email-content form-field-content\"> <!-- No Recipients --> <!-- No Recipients --> <!-- No Recipients --> \n  <div class=\"form-group subject\"> <label>Subject<\/label> \n   <p class=\"form-control-static\"> Farewell Message <\/p> \n  <\/div> \n  <div class=\"form-group body\"> <label>Body<\/label> <iframe srcdoc=\"<p>Dear [Client Name],<\/p><p>We wanted to formally extend our gratitude for your past business and express our understanding of your decision to seek alternative options. Your feedback and satisfaction are incredibly important to us, and we want to assure you that we are committed to addressing the issues that led to your decision.<\/p><p>We value the relationship we've built with you and genuinely appreciate the opportunity to serve you. If you have any remaining questions or concerns, please don't hesitate to reach out to us. We wish you the very best in your future endeavors.<\/p><p>Best regards,<\/p><p>[Your Name]<\/p>\n<style>*{font-family:Inter,&quot;Segoe UI&quot;,&quot;Roboto&quot;,&quot;Oxygen&quot;,&quot;Ubuntu&quot;,&quot;Cantarell&quot;,&quot;Fira Sans&quot;,&quot;Droid Sans&quot;,&quot;Helvetica Neue&quot;,system-ui,sans-serif}<\/style>\n\" sandbox=\"\"><\/iframe> \n  <\/div> \n  <div class=\"form-group\"> <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-envelope btn-icon\"><\/i> Send <\/button> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"conduct-farewell-meeting-or-call\"> \n <h2>Conduct Farewell meeting or call<\/h2>\n <div class=\"text-content\">\n   Conduct a farewell meeting or call with the client to provide closure and ensure all necessary discussions are completed. This meeting should offer an opportunity for the client to share any final feedback or concerns. How will you approach this farewell meeting or call? What topics or questions should be covered? \n <\/div> \n <div class=\"members-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Responsible team member <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"provide-after-service-support-details\"> \n <h2>Provide after Service Support Details<\/h2>\n <div class=\"text-content\">\n   In this task, provide the client with details regarding after-service support options and resources. This allows the client to continue receiving assistance even after the engagement has ended. How will you communicate the after-service support details to the client? Are there any specific resources or contact information that should be provided? \n <\/div> \n <div class=\"textarea-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> After-service support details <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"update-clients-data-status-as-inactive-in-database\"> \n <h2>Update Client's data status as inactive in database<\/h2>\n <div class=\"text-content\">\n   Update the client's data status as 'inactive' in the database to accurately reflect their departure. This ensures proper data management and organization. How will you update the client's data status in the database? Are there any specific procedures or guidelines to follow? \n <\/div> \n <div class=\"members-field-content form-field-content\"> \n  <div class=\"form-group\"> <label> Responsible team member <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select> \n  <\/div> \n <\/div> \n<\/section> \n<section id=\"conduct-an-internal-meeting-to-discuss-feedback-and-future-improvements-based-on-the-clients-feedback\"> \n <h2>Conduct an internal meeting to discuss feedback and future improvements based on the client's feedback<\/h2>\n <div class=\"text-content\">\n   Conduct an internal meeting with the relevant team members to discuss the client's feedback and brainstorm potential improvements. This meeting will help identify key areas for development and ensure the feedback is utilized effectively. How will you organize this internal meeting? Are there any specific discussion points or agendas? \n <\/div> \n <div class=\"multi-select-content form-field-content\"> \n  <div class=\"form-group\"> <label> Meeting discussion points <\/label> \n  <\/div> \n  <ul class=\"items\"> \n  <\/ul> \n <\/div> \n<\/section> \n<section id=\"approval-manager-on-feedback\"> \n <h2>Approval: Manager on Feedback<\/h2>\n <div class=\"approval-content\"> \n  <div class=\"header\"> \n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div> \n  <\/div> \n  <div class=\"approval-rule-subject-tasks-list\"> \n   <ul class=\"list\"> \n    <li> \n     <div class=\"approval-rule-subject-tasks-list-item\"> \n      <div class=\"item\"> \n       <div class=\"container\"> <span class=\"title\">Conduct an internal meeting to discuss feedback and future improvements based on the client's feedback<\/span> \n        <div class=\"body\">\n         Will be submitted\n        <\/div> \n       <\/div> \n      <\/div> \n     <\/div> <\/li> \n   <\/ul> \n  <\/div> \n <\/div> \n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Establish why the client is leaving Identify the reasons why the client has decided to leave. This task is crucial in understanding the issues and concerns they have faced, which will help in improving our services in the future. What are the main factors that led the client to leave? Are there any specific incidents [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"\ud83d\udc4b","cover_icon_url":"","tasks_count":"20","template_description":"","template_id":"jIb_N7kBKvQldc0pFrFPog","task_0":"Establish why the client is leaving","task_slug_0":"establish-why-the-client-is-leaving","task_1":"Prepare a professional and empathic statement","task_slug_1":"prepare-a-professional-and-empathic-statement","task_2":"Draft a personalized message to express understanding and gratitude","task_slug_2":"draft-a-personalized-message-to-express-understanding-and-gratitude","task_3":"Put forth the company's intent to address the issues that led to the client's decision to 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