{"id":36391,"date":"2024-01-16T07:07:50","date_gmt":"2024-01-16T07:07:50","guid":{"rendered":"https:\/\/www.process.st\/templates\/lean-six-sigma-project-template-hospitality\/"},"modified":"2024-08-20T14:33:50","modified_gmt":"2024-08-20T14:33:50","slug":"lean-six-sigma-project-template-hospitality","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/lean-six-sigma-project-template-hospitality\/","title":{"rendered":"Lean Six Sigma Project Template: Hospitality"},"content":{"rendered":"\n<section id=\"identify-the-business-problem\">\n <h2>Identify the Business Problem<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/c84908a1-0b19-4adb-8721-99094b875505\/oWCCp3hOZFI27H8o2s5DWg.png\" alt=\"Identify the Business Problem\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/c84908a1-0b19-4adb-8721-99094b875505\/oWCCp3hOZFI27H8o2s5DWg.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  Identify the specific business problem that needs to be addressed. Explain the impact this problem has on the overall process and desired results. Consider potential challenges and their remedies. Determine the required resources or tools to effectively identify and analyze the problem.\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Business Problem Description <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"define-the-goal-of-the-six-sigma-project\">\n <h2>Define the goal of the Six Sigma project<\/h2>\n <div class=\"text-content\">\n  Clearly define the goal of the Six Sigma project. Explain how achieving this goal will improve the process and contribute to overall business success. Consider potential challenges and their remedies. Determine the required resources or tools to effectively define the project goal.\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Project Goal Description <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"map-current-process\">\n <h2>Map Current Process<\/h2>\n <div class=\"text-content\">\n  Create a detailed map of the current process. Explain the importance of mapping the process to identify inefficiencies, bottlenecks, and areas for improvement. Consider potential challenges and their remedies. Determine the required resources or tools to effectively map the current process.\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Current Process Map Description <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"identify-potential-root-causes\">\n <h2>Identify Potential Root Causes<\/h2>\n <div class=\"text-content\">\n  Identify potential root causes of the business problem. Explain the impact of addressing these root causes on the overall process improvement. Consider potential challenges and their remedies. Determine the required resources or tools to effectively identify the potential root causes.\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Potential Root Causes <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Root Cause 1\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Root Cause 2\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Root Cause 3\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      4\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Root Cause 4\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      5\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Root Cause 5\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"collect-customer-satisfaction-data\">\n <h2>Collect customer satisfaction data<\/h2>\n <div class=\"text-content\">\n  Collect data on customer satisfaction related to the business problem. Explain the importance of collecting this data to understand customer needs and expectations. Consider potential challenges and their remedies. Determine the required resources or tools to effectively collect customer satisfaction data.\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Customer Satisfaction Rating <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     1\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     2\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     3\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      4\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     4\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      5\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     5\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Date of Data Collection <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-data-analysis\">\n <h2>Approval: Data Analysis<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Collect customer satisfaction data<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"prioritize-root-causes\">\n <h2>Prioritize Root Causes<\/h2>\n <div class=\"text-content\">\n  Prioritize the identified root causes based on their impact on the business problem. Explain the importance of prioritizing the root causes to focus efforts on the most critical areas. Consider potential challenges and their remedies. Determine the required resources or tools to effectively prioritize the root causes.\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Priority Root Causes <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Root Cause 1\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Root Cause 2\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Root Cause 3\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      4\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Root Cause 4\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      5\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Root Cause 5\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"select-lean-six-sigma-solutions\">\n <h2>Select Lean Six Sigma Solutions<\/h2>\n <div class=\"text-content\">\n  Select Lean Six Sigma solutions to address the prioritized root causes. Explain the importance of selecting appropriate solutions to effectively resolve the identified issues. Consider potential challenges and their remedies. Determine the required resources or tools to effectively select Lean Six Sigma solutions.\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Selected Solutions <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Solution 1\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Solution 2\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Solution 3\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      4\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Solution 4\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      5\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Solution 5\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"approval-selected-solutions\">\n <h2>Approval: Selected Solutions<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Prioritize Root Causes<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Select Lean Six Sigma Solutions<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"design-and-implement-pilot-solutions\">\n <h2>Design and Implement Pilot Solutions<\/h2>\n <div class=\"text-content\">\n  Design and implement pilot solutions to test the effectiveness of the selected Lean Six Sigma solutions. Explain the importance of piloting solutions before full implementation. Consider potential challenges and their remedies. Determine the required resources or tools to effectively design and implement the pilot solutions.\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Pilot Solutions <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Pilot Solution 1\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Pilot Solution 2\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Pilot Solution 3\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      4\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Pilot Solution 4\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      5\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Pilot Solution 5\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"measure-the-performance-of-pilot-solutions\">\n <h2>Measure the Performance of Pilot Solutions<\/h2>\n <div class=\"text-content\">\n  Measure the performance of the pilot solutions to evaluate their effectiveness. Explain the importance of measuring performance to determine the impact of the solutions on the business problem. Consider potential challenges and their remedies. Determine the required resources or tools to effectively measure the performance of the pilot solutions.\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Date of Performance Measurement <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"adjust-the-solutions-based-on-results-and-feedback\">\n <h2>Adjust the Solutions Based on Results and Feedback<\/h2>\n <div class=\"text-content\">\n  Adjust the selected solutions based on the results and feedback from the performance measurement. Explain the importance of adapting the solutions to optimize their effectiveness. Consider potential challenges and their remedies. Determine the required resources or tools to effectively adjust the solutions based on results and feedback.\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Results and Feedback Description <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"finalize-and-document-the-new-process\">\n <h2>Finalize and Document the New Process<\/h2>\n <div class=\"text-content\">\n  Finalize and document the new process based on the adjusted solutions. Explain the importance of finalizing and documenting the new process to ensure consistency and enable future implementation. Consider potential challenges and their remedies. Determine the required resources or tools to effectively finalize and document the new process.\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> New Process Documentation <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-new-process\">\n <h2>Approval: New Process<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Finalize and Document the New Process<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"train-staff-on-new-process\">\n <h2>Train Staff on New Process<\/h2>\n <div class=\"text-content\">\n  Train the staff on the new process to ensure successful implementation. Explain the importance of staff training to enable smooth transition and adoption of the new process. Consider potential challenges and their remedies. Determine the required resources or tools to effectively train staff on the new process.\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Staff Training <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"implement-new-process\">\n <h2>Implement New Process<\/h2>\n <div class=\"text-content\">\n  Implement the new process organization-wide. Explain the importance of effective implementation to ensure process improvement and achieve the project goal. Consider potential challenges and their remedies. Determine the required resources or tools to effectively implement the new process.\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Process Implementation <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"monitor-the-performance-of-the-new-process\">\n <h2>Monitor the Performance of the New Process<\/h2>\n <div class=\"text-content\">\n  Monitor the performance of the new process to evaluate its effectiveness. Explain the importance of ongoing monitoring to identify any further improvement opportunities. Consider potential challenges and their remedies. Determine the required resources or tools to effectively monitor the performance of the new process.\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Date of Performance Monitoring <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"continuously-improve-the-process\">\n <h2>Continuously Improve the Process<\/h2>\n <div class=\"text-content\">\n  Continuously improve the process based on the monitoring results and feedback. Explain the importance of continuous improvement to ensure long-term success and sustainability. Consider potential challenges and their remedies. Determine the required resources or tools to effectively implement continuous improvement.\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Improvement Opportunities <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Identify the Business Problem Identify the specific business problem that needs to be addressed. Explain the impact this problem has on the overall process and desired results. Consider potential challenges and their remedies. Determine the required resources or tools to effectively identify and analyze the problem. Business Problem Description Define the goal of the Six [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"\ud83c\udfe8","cover_icon_url":"","tasks_count":"18","template_description":"Optimize operations in hospitality with our Lean Six Sigma project template, designed to identify issues, implement improvements, and assure customer satisfaction.","template_id":"g7zRKAj7nq0fKGIUBo1HYQ","task_0":"Identify the Business Problem","task_slug_0":"identify-the-business-problem","task_1":"Define the goal of the Six Sigma project","task_slug_1":"define-the-goal-of-the-six-sigma-project","task_2":"Map Current Process","task_slug_2":"map-current-process","task_3":"Identify Potential Root Causes","task_slug_3":"identify-potential-root-causes","task_4":"Collect customer satisfaction 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