{"id":36447,"date":"2024-01-17T07:15:52","date_gmt":"2024-01-17T07:15:52","guid":{"rendered":"https:\/\/www.process.st\/templates\/process-improvement-template-accenture\/"},"modified":"2024-05-13T08:51:44","modified_gmt":"2024-05-13T08:51:44","slug":"process-improvement-template-accenture","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/process-improvement-template-accenture\/","title":{"rendered":"Process Improvement Template: Accenture"},"content":{"rendered":"\n<section id=\"identify-problem-area-in-process\">\n <h2>Identify problem area in process<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/f5e3f04f-af5b-492d-aba8-028a56e7d887\/vf2SYj7OdIjRQb9U_zZP1g.png\" alt=\"Identify problem area in process\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/f5e3f04f-af5b-492d-aba8-028a56e7d887\/vf2SYj7OdIjRQb9U_zZP1g.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">\n  In this task, your main goal is to identify areas in the current process that are causing problems or inefficiencies. This is a crucial step as it sets the foundation for the entire improvement process. Consider the pain points, customer complaints, or bottlenecks that have been observed. What are the consequences of these issues? What are the potential benefits of resolving them? Think about the impact on productivity, customer satisfaction, and cost savings. Make sure to gather input from all stakeholders involved.\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Describe the identified problem area <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select team members responsible for this task <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"assemble-process-review-team\">\n <h2>Assemble process review team<\/h2>\n <div class=\"text-content\">\n  In this task, your aim is to bring together a team of individuals who will be responsible for reviewing and improving the process. This team will add valuable inputs and expertise in their respective areas to ensure an in-depth analysis. Who are the key stakeholders that need representation in this team? Do they have a deep understanding of the process? Identify the necessary roles and individuals to assemble a diverse team.\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select key roles for the process review team <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Project Manager\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Business Analyst\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Subject Matter Expert\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      4\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Operations Manager\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      5\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Quality Assurance Specialist\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"carry-out-current-process-documentation\">\n <h2>Carry out current process documentation<\/h2>\n <div class=\"text-content\">\n  In this task, you will document the current process. Indicate the step-by-step flow of the process, including any sub-processes or decision points. This documentation will serve as a reference for the team to understand the existing workflow. What tools or templates will you use for documentation? Is there any specific format or standard that needs to be followed? Capture all relevant information to ensure a comprehensive understanding.\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Upload the documented process <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"mapping-out-the-as-is-process\">\n <h2>Mapping out the 'As is' process<\/h2>\n <div class=\"text-content\">\n  In this task, you will map out the current process visually. Use flowcharts, swimlane diagrams, or any other suitable visualization technique to represent the process flow. This visual representation will provide a clear overview of how the tasks, decisions, and inputs are interconnected. It will be a valuable tool for analysis and identifying potential improvement opportunities. How will you capture and share this visualization?\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Upload the visual representation of the 'As is' process <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"identify-bottlenecks-within-the-process\">\n <h2>Identify bottlenecks within the process<\/h2>\n <div class=\"text-content\">\n  In this task, your objective is to identify bottlenecks within the process. Bottlenecks refer to points where the workflow slows down or gets congested, leading to delays or inefficiencies. Look for tasks or activities that take longer than they should, dependencies that cause delays, or resources that are often unavailable. Highlight these bottlenecks to focus your improvement efforts. How will you capture and document the identified bottlenecks?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Describe the identified bottlenecks <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select team members responsible for analyzing bottlenecks <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"create-a-hypothesis-on-areas-for-process-improvement\">\n <h2>Create a hypothesis on areas for process improvement<\/h2>\n <div class=\"text-content\">\n  In this task, you will formulate a hypothesis on areas for process improvement based on the analysis conducted so far. Consider the bottlenecks, identified problem areas, and any other insights from the team. What are the specific areas or tasks that, if optimized, could lead to significant improvements? How will these improvements affect the overall process? Formulate your hypothesis statement with clear objectives and expectations.\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> State the hypothesis on areas for process improvement <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-process-improvement-hypothesis\">\n <h2>Approval: Process Improvement Hypothesis<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Create a hypothesis on areas for process improvement<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"collect-relevant-data-to-test-hypothesis\">\n <h2>Collect relevant data to test hypothesis<\/h2>\n <div class=\"text-content\">\n  In this task, you will collect relevant data to test the hypothesis formulated in the previous task. What data points or metrics will you need to analyze? Determine the most effective methods to collect this data, whether through surveys, interviews, or extracting information from existing systems. Consider the time frame and scope of data collection. How will you ensure the data is accurate and reliable?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> List the relevant data points\/metrics to collect <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select team members responsible for data collection <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"analyze-the-collected-data\">\n <h2>Analyze the collected data<\/h2>\n <div class=\"text-content\">\n  In this task, you will analyze the data collected in the previous task to determine whether it supports or refutes the hypothesis. Apply appropriate statistical or analytical techniques to gain insights from the data. Look for patterns, trends, or anomalies that could shed light on potential improvements. Share your analysis with the team to ensure a collective understanding of the findings. How will you present and communicate the data analysis?\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Upload the data analysis report <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"create-a-report-based-on-data-analysis\">\n <h2>Create a report based on data analysis<\/h2>\n <div class=\"text-content\">\n  In this task, you will create a comprehensive report based on the data analysis conducted. Summarize the key findings, insights, and recommendations for process improvement. Consider the audience of this report, whether it's the management team, stakeholders, or the broader organization. What format and structure will you use to present the report? Make sure to highlight the potential impact of the proposed improvements.\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Upload the data analysis report <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select team members responsible for report creation <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"proposal-of-process-improvement-plan-based-on-data-findings\">\n <h2>Proposal of process improvement plan based on data findings<\/h2>\n <div class=\"text-content\">\n  In this task, you will propose a process improvement plan based on the findings from the data analysis and report. What specific changes or actions need to be taken to address the identified issues and bottlenecks? How will these changes be implemented? Outline a clear and actionable plan with defined timelines and responsibilities. Ensure alignment with the organization's goals and objectives as you propose the improvement plan.\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Describe the proposed process improvement plan <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select team members responsible for proposing the improvement plan <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-process-improvement-plan\">\n <h2>Approval: Process Improvement Plan<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Proposal of process improvement plan based on data findings<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"implement-the-process-improvement-plan\">\n <h2>Implement the process improvement plan<\/h2>\n <div class=\"text-content\">\n  In this task, you will implement the proposed process improvement plan. Execute the defined actions, tasks, or changes outlined in the plan. Assign responsibilities to team members, set deadlines, and establish a monitoring mechanism to track progress. How will you ensure effective implementation? What tools or resources will be required? Monitor the progress closely to ensure smooth execution.\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Describe the implementation plan <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select team members responsible for plan implementation <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"monitor-implementation-for-issues\">\n <h2>Monitor implementation for issues<\/h2>\n <div class=\"text-content\">\n  In this task, you will monitor the implementation of the process improvement plan for any issues or challenges that may arise. Regularly assess the progress, track key performance indicators, and identify any deviations from the plan. Stay vigilant for unexpected obstacles or resistance to change. How will you capture and address potential issues during implementation?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Describe the monitoring process <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select team members responsible for monitoring implementation <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"adjust-process-improvement-plan-if-necessary\">\n <h2>Adjust process improvement plan if necessary<\/h2>\n <div class=\"text-content\">\n  In this task, you will evaluate the progress of the implemented improvements and assess whether any adjustments or modifications are necessary. Adjustments might be required due to unforeseen circumstances, updated requirements, or feedback received during the implementation phase. How will you capture and incorporate the feedback or suggested changes? Ensure that the process improvement plan remains aligned with the desired objectives.\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Describe the adjustments to be made, if necessary <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select team members responsible for plan adjustments <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"continuous-documentation-of-improved-process\">\n <h2>Continuous documentation of improved process<\/h2>\n <div class=\"text-content\">\n  In this task, you will ensure the continuous documentation of the improved process. Update the process documentation, flowcharts, or any other visual representations to reflect the changes made during the implementation phase. This documentation will serve as a reference for future process improvements or audits. How will you capture and store the updated process documentation in a centralized location?\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Upload the updated process documentation <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"measure-improved-process-performance\">\n <h2>Measure improved process performance<\/h2>\n <div class=\"text-content\">\n  In this task, you will measure the performance of the improved process to assess its effectiveness. Define key performance indicators (KPIs) that align with the objectives of the process improvement plan. Select appropriate tools or methodologies to collect the required data. Share the measurement results with the team and analyze the outcomes against the desired goals. How will you ensure the accuracy and reliability of the measurements?\n <\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> List the key performance indicators (KPIs) to measure <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select team members responsible for measuring performance <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"compare-data-from-before-and-after-process-change\">\n <h2>Compare data from before and after process change<\/h2>\n <div class=\"text-content\">\n  In this task, you will compare the data collected before and after the process change to evaluate the impact of the improvements made. Analyze the differences, trends, or changes in the relevant metrics or data points. Assess whether the process change has led to the desired outcomes or improvements. How will you present the comparison results?\n <\/div>\n <div class=\"file-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Upload the data comparison report <\/label>\n   <div class=\"file-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-final-process-change\">\n <h2>Approval: Final Process Change<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">\n    Will be submitted for approval:\n   <\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Measure improved process performance<\/span>\n        <div class=\"body\">\n         Will be submitted\n        <\/div>\n       <\/div>\n      <\/div>\n     <\/div><\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"communicate-final-changes-to-affected-stakeholders\">\n <h2>Communicate final changes to affected stakeholders<\/h2>\n <div class=\"text-content\">\n  In this task, you will communicate the final changes implemented in the process to the stakeholders who will be directly affected. Share the results, outcomes, and benefits achieved through the process improvement. Make sure to explain how these changes will positively impact their roles, responsibilities, or experience. How will you broadcast or deliver this communication effectively?\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select the affected stakeholders <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      1\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Employees\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      2\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Customers\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      3\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Management Team\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      4\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Suppliers\n    <\/div><\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">\n      5\n     <\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">\n     Regulatory Authorities\n    <\/div><\/li>\n  <\/ul>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select team members responsible for communicating the changes <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Identify problem area in process In this task, your main goal is to identify areas in the current process that are causing problems or inefficiencies. This is a crucial step as it sets the foundation for the entire improvement process. Consider the pain points, customer complaints, or bottlenecks that have been observed. What are the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"\ud83d\udd04","cover_icon_url":"","tasks_count":"20","template_description":"Explore the \"Process Improvement Template: Accenture\", a comprehensive workflow for identifying process inefficiencies and implementing strategic improvements.","template_id":"g7yR97GXUuJpFWxDHKhKPQ","task_0":"Identify problem area in process","task_slug_0":"identify-problem-area-in-process","task_1":"Assemble process review team","task_slug_1":"assemble-process-review-team","task_2":"Carry out current process documentation","task_slug_2":"carry-out-current-process-documentation","task_3":"Mapping out the 'As is' process","task_slug_3":"mapping-out-the-as-is-process","task_4":"Identify bottlenecks within the 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