{"id":55240,"date":"2025-09-04T03:04:24","date_gmt":"2025-09-04T03:04:24","guid":{"rendered":"https:\/\/www.process.st\/templates\/?p=55240"},"modified":"2026-02-16T16:53:08","modified_gmt":"2026-02-16T16:53:08","slug":"incident-communication-flow-chart-template-for-dora-2","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/incident-communication-flow-chart-template-for-dora-2\/","title":{"rendered":"Incident Communication Flow Chart Template for DORA"},"content":{"rendered":"\n<section id=\"identify-incident\">\n <h2>Identify incident<\/h2>\n <div class=\"image-content\">\n  <figure>\n   <a href=\"https:\/\/ps-attachments.s3.amazonaws.com\/3\/oUVYvn2BAaC7oM-CrSRNwA\/v3POlCLFNHTPw0vVO0xKOQ\/Incident-Communication-Flow-Chart-Template-for-DORA.png\" alt=\"Identify incident\" target=\"_blank\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ps-attachments.s3.amazonaws.com\/3\/oUVYvn2BAaC7oM-CrSRNwA\/v3POlCLFNHTPw0vVO0xKOQ\/Incident-Communication-Flow-Chart-Template-for-DORA.png\"> <\/a><!-- No caption -->\n  <\/figure>\n <\/div>\n <div class=\"text-content\">The first step in our journey is identifying the incident. This task is crucial as it sets the stage for everything that follows! What triggered the incident? How do we ensure all key details are recorded right from the start? You'll need to rely on your intuition and observation skills here, and keep in mind that early identification can sometimes be the difference between minor hiccups and significant disruptions. Be alert, gather your thoughts, and use our tools to track everything.<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Detailed incident description <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"gather-initial-details\">\n <h2>Gather initial details<\/h2>\n <div class=\"text-content\">Next up, we need to gather initial details that will help us paint a clearer picture. Think of this task as assembling a jigsaw puzzle! Why is it important? Well, without these details, we could miss vital information that helps in addressing the incident effectively. Dive deeper into what you know, and if you encounter challenges, don\u2019t hesitate\u2014resources and platforms are at your disposal to assist you in collecting relevant information.<\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Key information to collect <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Time of incident<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Location of incident<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Type of incident<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Affected systems<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Initial response taken<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"assess-incident-severity\">\n <h2>Assess incident severity<\/h2>\n <div class=\"text-content\">Assessing the incident severity is like taking the temperature of our situation. Is it a mild sprinkle, or is it a full-blown storm? This evaluation plays a pivotal role in determining the urgency and type of response required. Be mindful of how severity impacts stakeholders, and remember, it's okay to ask for help! Utilize resources like severity assessment matrices to guide your decision-making process.<\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Incident severity level <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Low<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Medium<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">High<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Critical<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Catastrophic<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"notify-relevant-stakeholders\">\n <h2>Notify relevant stakeholders<\/h2>\n <div class=\"text-content\">Now that we have a clearer picture, it\u2019s time to notify relevant stakeholders. Your message could be the lifeline they need to understand the situation at hand! Who needs to know? Ensure you communicate effectively and manage their expectations as well\u2014timely updates foster trust. Don't fret\u2014our tools will help streamline notifications, making this phase smoother!<\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select stakeholder to notify <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"document-incident-information\">\n <h2>Document incident information<\/h2>\n <div class=\"text-content\">Documentation is key! This task involves capturing every relevant detail about the incident in a structured manner. Why document? Because accurate records help us understand what happened and how to prevent it in the future. What potential roadblocks can we encounter? Maybe it\u2019s the volume of information, but organizing thoughts systematically will ease the process. Utilize available documentation tools to make your life easier!<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Comprehensive incident log <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"conduct-impact-analysis\">\n <h2>Conduct impact analysis<\/h2>\n <div class=\"text-content\">Time for impact analysis! This step helps us identify who and what is affected by the incident. How extensive is the fallout? Is it limited to a single team, or is it broader? Understanding the impact enables us to prioritize actions effectively. Dive into data and gather insights about affected areas. Use analytical tools at your disposal to make sense of it all, and remember, the clearer your findings, the easier it will be to strategize next steps!<\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Key impacted areas <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"identify-response-team\">\n <h2>Identify response team<\/h2>\n <div class=\"text-content\">Next, we need to Identify the response team. Who are the superheroes ready to tackle this incident head-on? Selecting the right individuals ensures a collaborative and efficient response. This is where clear communication and a strong network come into play. Contemplate who has the skills needed for an effective resolution. Assemble your team, and utilize existing resources to help you match roles with expertise!<\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select response team members <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"implement-initial-response\">\n <h2>Implement initial response<\/h2>\n <div class=\"text-content\">The moment of action is here! In this task, we\u2019ll implement the initial response to the incident. How do we contain the situation? What steps can we take to minimize damage? Remember, your actions here can have a lasting impact on the overall resolution. Prepare to adapt as you respond, and lean on your training and resources to execute effectively. Taking decisive action can often shift the tide!<\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Initial response actions <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Contain incident<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Start mitigation efforts<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Communicate with stakeholders<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Analyze data<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Prepare for review<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"collect-data-on-incident-resolution\">\n <h2>Collect data on incident resolution<\/h2>\n <div class=\"text-content\">As we progress, gathering data on incident resolution is essential. What have we learned from our response to this incident? Document this phase meticulously, as it serves as a learning resource for the future. Potential challenges may include inconsistent data\u2014so stay organized and systematic in your approach. Use data collection tools to streamline the process, ensuring we leave no stone unturned!<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Data collected during resolution <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-incident-resolution\">\n <h2>Approval: Incident Resolution<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">Will be submitted for approval:<\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Collect data on incident resolution<\/span>\n        <div class=\"body\">Will be submitted<\/div>\n       <\/div>\n      <\/div>\n     <\/div>\n    <\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"communicate-resolution-to-stakeholders\">\n <h2>Communicate resolution to stakeholders<\/h2>\n <div class=\"text-content\">The resolution is in hand; let\u2019s communicate it! Stakeholders deserve clarity and transparency about how the situation was handled. When and how you share this information can influence their trust in the response processes. Ensure your communication is clear and actionable. Use templates or tools to streamline this task for smooth delivery.<\/div>\n <div class=\"send-rich-email-content form-field-content\">\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <div class=\"form-group subject\">\n   <label>Subject<\/label>\n   <p class=\"form-control-static\">Incident Resolution Notification<\/p>\n  <\/div>\n  <div class=\"form-group body\">\n   <label>Body<\/label> <iframe srcdoc=\"&lt;p&gt;Dear Stakeholders,&lt;\/p&gt;&lt;p&gt;We are pleased to inform you that the incident has been resolved. Key details are as follows:&lt;\/p&gt;&lt;p&gt;{{form.Detailed_incident_description}}&lt;\/p&gt;&lt;p&gt;Thank you for your understanding and support during this process.&lt;\/p&gt;&lt;p&gt;Best regards,&lt;\/p&gt;&lt;p&gt;Your Incident Response Team&lt;\/p&gt;\n&lt;style&gt;*{font-family:Inter,&quot;Segoe UI&quot;,&quot;Roboto&quot;,&quot;Oxygen&quot;,&quot;Ubuntu&quot;,&quot;Cantarell&quot;,&quot;Fira Sans&quot;,&quot;Droid Sans&quot;,&quot;Helvetica Neue&quot;,system-ui,sans-serif}&lt;\/style&gt;\n\" sandbox=\"\"><\/iframe>\n  <\/div>\n  <div class=\"form-group\">\n   <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-envelope btn-icon\"><\/i> Send<\/button>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"conduct-postincident-review\">\n <h2>Conduct post-incident review<\/h2>\n <div class=\"text-content\">After the dust settles, it\u2019s time to conduct a post-incident review! This is where we take a step back and analyze everything that occurred. What went well? What could we do better next time? Conducting thorough reviews informs our future strategies and prevents similar incidents. Keep your mind open to suggestions and constructive criticism\u2014this phase is about growth!<\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Review summary findings <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"document-lessons-learned\">\n <h2>Document lessons learned<\/h2>\n <div class=\"text-content\">Capturing lessons learned is our chance to reflect on the incident. What did we uncover? Let\u2019s make sure everyone benefits from our experiences. This documentation serves as a key resource for future incidents, helping to build a rich database of insights. Overcoming potential obstacles requires a thoughtful approach\u2014gather feedback and adopt it moving forward.<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Summary of lessons learned <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"update-incident-records\">\n <h2>Update incident records<\/h2>\n <div class=\"text-content\">It\u2019s time to ensure our incident records are updated accurately! Keeping our documentation current is vital for tracking incident history and making informed decisions down the line. What steps do we need to take to ensure this is thorough and complete? Use organizational tools to assist in updating information and maintaining consistency in documentation.<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Updated incident records <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"close-incident\">\n <h2>Close incident<\/h2>\n <div class=\"text-content\">Finally, we arrive at the closing phase of our incident management process. This task is essential as it signifies the completion of our response efforts. How do we ensure everything is wrapped up properly? Closing the incident means confirming all documentation is accurate and acknowledging team efforts. Take a moment to reflect on what\u2019s been achieved and celebrate the end of this journey!<\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Closure confirmation notes <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Identify incident The first step in our journey is identifying the incident. This task is crucial as it sets the stage for everything that follows! What triggered the incident? How do we ensure all key details are recorded right from the start? You'll need to rely on your intuition and observation skills here, and keep [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"\ud83d\udcca","cover_icon_url":"","tasks_count":"15","template_description":"Efficiently manage incidents with a DORA-focused workflow ensuring clear communication from identification to resolution and post-incident analysis.","template_id":"t1kCt0ZkLKAmY9qasc1OTw","task_0":"Identify incident","task_slug_0":"identify-incident","task_1":"Gather initial details","task_slug_1":"gather-initial-details","task_2":"Assess incident severity","task_slug_2":"assess-incident-severity","task_3":"Notify relevant stakeholders","task_slug_3":"notify-relevant-stakeholders","task_4":"Document incident information","task_slug_4":"document-incident-information","task_5":"Conduct impact 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