{"id":56020,"date":"2025-11-05T04:08:11","date_gmt":"2025-11-05T04:08:11","guid":{"rendered":"https:\/\/www.process.st\/templates\/?p=56020"},"modified":"2025-11-05T04:08:11","modified_gmt":"2025-11-05T04:08:11","slug":"service-charge-collection-and-dispute-resolution-process-rera-dubai","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/service-charge-collection-and-dispute-resolution-process-rera-dubai\/","title":{"rendered":"Service Charge Collection and Dispute Resolution Process RERA Dubai"},"content":{"rendered":"\n<section id=\"collect-service-charge-details\">\n <h2>Collect service charge details<\/h2>\n <div class=\"text-content\">Let's kick off our Service Charge Collection and Dispute Resolution Process by gathering all relevant service charge details. This vital first step sets the stage for smooth operations later on. Don't forget, accurate information saves time and avoids headaches down the line! To make this process easier, ensure all necessary documents are organized. Are you equipped with all the needed information? If not, check your records! You\u2019ll need charge rates, property details, and any past communication regarding service charges. Tools like Excel or your property management system will be invaluable!<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> List of service charge details <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"number-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Property management contact number <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"multi-select-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Checklist of required documents <\/label>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Service charge rates<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Ownership details<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Previous year invoicing<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Communication records<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Additional charges<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"notify-stakeholders-of-service-charges\">\n <h2>Notify stakeholders of service charges<\/h2>\n <div class=\"text-content\">Now that we have the service charge details, it's time to notify the stakeholders! Keeping everyone in the loop is crucial to ensure transparency and prevent misunderstandings. Effective communication lays the groundwork for trust and cooperation throughout this process. Are all involved parties aware of what's coming? Let\u2019s compile a clear notification, giving them a heads-up about the charges and timelines. All you need is access to stakeholder contact information. Send a friendly note and make sure everyone feels included!<\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select stakeholders to notify <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n <div class=\"send-rich-email-content form-field-content\">\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <div class=\"form-group subject\">\n   <label>Subject<\/label>\n   <p class=\"form-control-static\">Upcoming Service Charge Notification<\/p>\n  <\/div>\n  <div class=\"form-group body\">\n   <label>Body<\/label> <iframe srcdoc=\"&lt;p&gt;Hello,&lt;\/p&gt;&lt;p&gt;We wanted to inform you about the forthcoming service charges due for the current period. Please find all pertinent details attached. Should you have any questions or need clarification, feel free to reach out!&lt;\/p&gt;&lt;p&gt;Best regards,&lt;\/p&gt;&lt;p&gt;Your Property Management Team&lt;\/p&gt;\n&lt;style&gt;*{font-family:Inter,&quot;Segoe UI&quot;,&quot;Roboto&quot;,&quot;Oxygen&quot;,&quot;Ubuntu&quot;,&quot;Cantarell&quot;,&quot;Fira Sans&quot;,&quot;Droid Sans&quot;,&quot;Helvetica Neue&quot;,system-ui,sans-serif}&lt;\/style&gt;\n\" sandbox=\"\"><\/iframe>\n  <\/div>\n  <div class=\"form-group\">\n   <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-envelope btn-icon\"><\/i> Send<\/button>\n  <\/div>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Preferred notification method <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Email<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Phone call<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Letter<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">SMS<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">In-person meeting<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"generate-service-charge-invoices\">\n <h2>Generate service charge invoices<\/h2>\n <div class=\"text-content\">It\u2019s time to bring some structure into our financial dealings by generating the service charge invoices! This task is all about precision and clarity, as invoices will be the official request for payments. A well-structured invoice not only looks professional but also minimizes payment disputes. Are you ready to utilize the invoicing software or templates at your disposal? Ensure that each invoice includes vital information: property details, service charges, breakdowns, and due dates. The right tools can make this process speedy and efficient!<\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Invoice template used <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Include service charge breakdown <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Total amount<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Property address<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Due date<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Owner's name<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Previous balance<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"send-rich-email-content form-field-content\">\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <div class=\"form-group subject\">\n   <label>Subject<\/label>\n   <p class=\"form-control-static\">Your Service Charge Invoice<\/p>\n  <\/div>\n  <div class=\"form-group body\">\n   <label>Body<\/label> <iframe srcdoc=\"&lt;p&gt;Dear Property Owner,&lt;\/p&gt;&lt;p&gt;Please find attached the invoice for your property service charges, due on {{form.Invoice_template_used}}. If you have any questions about the details or wish to dispute any charges, don't hesitate to contact us.&lt;\/p&gt;&lt;p&gt;Thank you!&lt;\/p&gt;&lt;p&gt;Your Property Management Team&lt;\/p&gt;\n&lt;style&gt;*{font-family:Inter,&quot;Segoe UI&quot;,&quot;Roboto&quot;,&quot;Oxygen&quot;,&quot;Ubuntu&quot;,&quot;Cantarell&quot;,&quot;Fira Sans&quot;,&quot;Droid Sans&quot;,&quot;Helvetica Neue&quot;,system-ui,sans-serif}&lt;\/style&gt;\n\" sandbox=\"\"><\/iframe>\n  <\/div>\n  <div class=\"form-group\">\n   <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-envelope btn-icon\"><\/i> Send<\/button>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"send-invoices-to-property-owners\">\n <h2>Send invoices to property owners<\/h2>\n <div class=\"text-content\">Now that our invoices are generated, it\u2019s time for the next step\u2014sending those invoices to property owners! This is a critical moment, as timely dissemination ensures that property owners are informed and can prepare to settle their accounts. Ensure your communication is clear and friendly. Have you double-checked to see if all invoices are accurate? Incorrect billing sends a red flag! Utilize your email system or bulk messaging tools to make this task easier. Stay organized and keep a record of sent invoices for future reference!<\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select property owner(s) to send to <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n <div class=\"send-rich-email-content form-field-content\">\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <div class=\"form-group subject\">\n   <label>Subject<\/label>\n   <p class=\"form-control-static\">Your Service Charge Invoice<\/p>\n  <\/div>\n  <div class=\"form-group body\">\n   <label>Body<\/label> <iframe srcdoc=\"&lt;p&gt;Dear {{form.Select_property_owner}},&lt;\/p&gt;&lt;p&gt;Please find attached your invoice for the service charges incurred. If you have any questions or concerns, please do not hesitate to get in touch.&lt;\/p&gt;&lt;p&gt;Warm regards,&lt;\/p&gt;&lt;p&gt;Your Property Management Team&lt;\/p&gt;\n&lt;style&gt;*{font-family:Inter,&quot;Segoe UI&quot;,&quot;Roboto&quot;,&quot;Oxygen&quot;,&quot;Ubuntu&quot;,&quot;Cantarell&quot;,&quot;Fira Sans&quot;,&quot;Droid Sans&quot;,&quot;Helvetica Neue&quot;,system-ui,sans-serif}&lt;\/style&gt;\n\" sandbox=\"\"><\/iframe>\n  <\/div>\n  <div class=\"form-group\">\n   <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-envelope btn-icon\"><\/i> Send<\/button>\n  <\/div>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Invoice sending method <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Email<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Post<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Hand delivery<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">SMS<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Online portal<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"collect-payments-from-property-owners\">\n <h2>Collect payments from property owners<\/h2>\n <div class=\"text-content\">The moment has arrived to collect payments from property owners! This step is essential for maintaining cash flow and ensuring that the service charge system operates smoothly. It\u2019s crucial to remind property owners of their payment obligations\u2014timely payments keep everything running. Did you set up various payment methods to accommodate property owners, such as bank transfers, online payments, or checks? Flexibility pays off! Keep track of payments diligently to ensure nothing slips through the cracks.<\/div>\n <div class=\"number-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Payment tracking contact number <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Accepted payment methods <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Bank transfer<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Credit card<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Check<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Cash<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Online payment service<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Payment collection deadline <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"track-payment-status\">\n <h2>Track payment status<\/h2>\n <div class=\"text-content\">Keeping an eye on payment status is key to staying on top of our service charge collections! You\u2019ll be maintaining a clear overview of which payments have been made and which are still outstanding. Ever missed a payment? Tracking helps avoid those headaches! Utilize spreadsheet tools or accounting software to log payment statuses. Are you prepared to check in on outstanding payments regularly? This diligence keeps finances healthy and relationships smooth.<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Current payment status log <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"number-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Number of payments received <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"number-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Total due payments <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"identify-overdue-payments\">\n <h2>Identify overdue payments<\/h2>\n <div class=\"text-content\">Uh-oh! Time to spot any overdue payments that may have slipped through the cracks. Proactively identifying these helps ensure that cash flow isn\u2019t disrupted. This task minimizes potential losses and sets the stage for follow-up actions. Have you reviewed your payment tracking log recently? Cross-reference it against payment deadlines\u2014if someone has missed their due date, it\u2019s time to act. Being organized in your approach can prevent disputes later on!<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> List of overdue payments <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"number-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Total amount overdue <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"multi-choice-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Reasons for overdue payments <\/label> <select disabled class=\"form-control\"> <option value=\"\">Multiple options can be selected from this list<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Owner dispute<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Payment processing delay<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Neglect<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Financial issues<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Incorrect invoice<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"initiate-followup-for-overdue-payments\">\n <h2>Initiate follow-up for overdue payments<\/h2>\n <div class=\"text-content\">It\u2019s follow-up time! Initiating follow-ups for overdue payments is crucial for ensuring that debts are settled. It can be a bit uncomfortable, but that open communication is what will ultimately pave the way for resolution. How can you approach property owners positively? Consider sending a gentle reminder about the due payment and express your willingness to discuss any issues they may have encountered. An empathetic approach often yields better responses! Having a script or reminder template handy can streamline this task.<\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select staff member to follow up <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n <div class=\"send-rich-email-content form-field-content\">\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <div class=\"form-group subject\">\n   <label>Subject<\/label>\n   <p class=\"form-control-static\">Friendly Reminder: Overdue Payment<\/p>\n  <\/div>\n  <div class=\"form-group body\">\n   <label>Body<\/label> <iframe srcdoc=\"&lt;p&gt;Dear Property Owner,&lt;\/p&gt;&lt;p&gt;This is a gentle reminder regarding your overdue payment of {{form.Total_amount_overdue}}. We understand life happens, and we'd love to assist you in resolving any questions or issues.&lt;\/p&gt;&lt;p&gt;Thank you for your attention.&lt;\/p&gt;&lt;p&gt;Your Property Management Team&lt;\/p&gt;\n&lt;style&gt;*{font-family:Inter,&quot;Segoe UI&quot;,&quot;Roboto&quot;,&quot;Oxygen&quot;,&quot;Ubuntu&quot;,&quot;Cantarell&quot;,&quot;Fira Sans&quot;,&quot;Droid Sans&quot;,&quot;Helvetica Neue&quot;,system-ui,sans-serif}&lt;\/style&gt;\n\" sandbox=\"\"><\/iframe>\n  <\/div>\n  <div class=\"form-group\">\n   <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-envelope btn-icon\"><\/i> Send<\/button>\n  <\/div>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Follow-up method <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Email<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Phone call<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">SMS<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Letter<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">In-person visit<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"receive-disputes-regarding-service-charges\">\n <h2>Receive disputes regarding service charges<\/h2>\n <div class=\"text-content\">When disputes arise, it\u2019s important to handle them with care and professionalism. Receiving disputes regarding service charges requires careful listening and documentation. How do you ensure all disputes are captured accurately? Encouraging property owners to raise their concerns ensures transparency and builds trust. Make sure to provide easy channels for owners to submit their disputes\u2014perhaps online forms or direct calls will make things easier. Every concern is valid, and having a clear process for handling disputes is crucial!<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Details of received disputes <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Dispute contact information <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Staff member handling the dispute <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"document-dispute-details\">\n <h2>Document dispute details<\/h2>\n <div class=\"text-content\">Documenting dispute details is all about accuracy and clarity\u2014this step is paramount to resolving any issues. Proper documentation provides a clear record of what was communicated and can save a lot of time and effort later. Have you structured your documentation process? It can be valuable to outline what information is essential: the nature of the dispute, dates, involved parties, and any communications. Using digital tools can streamline this process, ensuring everything is neatly archived for future reference!<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Summary of dispute details <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Dispute reference number <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Type of dispute <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Billing error<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Service quality<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Lack of communication<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Excessive charges<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Other<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"investigate-disputes\">\n <h2>Investigate disputes<\/h2>\n <div class=\"text-content\">Let\u2019s dive into investigating disputes! This step is where we uncover the truth and provide clarity. Delving into details\u2014what happened, what\u2019s the property owner\u2019s perspective\u2014will help us frame the resolution. Are you prepared to consult documentation, speak to involved parties, and possibly even review service records? Ensure there\u2019s a structured approach to your investigation process that notes findings openly and ethically! This phase is critical for ensuring our resolution maintains integrity and fairness.<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Investigation findings summary <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Staff member responsible for investigation <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Investigation completion date <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"approval-dispute-resolution\">\n <h2>Approval: Dispute Resolution<\/h2>\n <div class=\"approval-content\">\n  <div class=\"header\">\n   <div class=\"list-title\">Will be submitted for approval:<\/div>\n  <\/div>\n  <div class=\"approval-rule-subject-tasks-list\">\n   <ul class=\"list\">\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Receive disputes regarding service charges<\/span>\n        <div class=\"body\">Will be submitted<\/div>\n       <\/div>\n      <\/div>\n     <\/div>\n    <\/li>\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Document dispute details<\/span>\n        <div class=\"body\">Will be submitted<\/div>\n       <\/div>\n      <\/div>\n     <\/div>\n    <\/li>\n    <li>\n     <div class=\"approval-rule-subject-tasks-list-item\">\n      <div class=\"item\">\n       <div class=\"container\">\n        <span class=\"title\">Investigate disputes<\/span>\n        <div class=\"body\">Will be submitted<\/div>\n       <\/div>\n      <\/div>\n     <\/div>\n    <\/li>\n   <\/ul>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"communicate-dispute-resolution-outcome\">\n <h2>Communicate dispute resolution outcome<\/h2>\n <div class=\"text-content\">Clear and transparent communication of the resolution outcome is the key to restoring trust with property owners. It\u2019s crucial to convey decisions professionally and empathetically, acknowledging their concerns and providing explanations. Are you ready to put together your communication? A courteous follow-up ensures that property owners feel heard and valued\u2014even if the outcome isn\u2019t what they wanted. Consider providing options for further discussion if they\u2019re still unsatisfied.<\/div>\n <div class=\"text-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Resolution outcome summary <\/label> <input type=\"text\" placeholder=\"Something will be typed here...\" disabled class=\"form-control\">\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select staff member to communicate <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n <div class=\"send-rich-email-content form-field-content\">\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <div class=\"form-group subject\">\n   <label>Subject<\/label>\n   <p class=\"form-control-static\">Outcome of Your Dispute<\/p>\n  <\/div>\n  <div class=\"form-group body\">\n   <label>Body<\/label> <iframe srcdoc=\"&lt;p&gt;Dear Property Owner,&lt;\/p&gt;&lt;p&gt;We have concluded our investigation concerning your recent dispute and found the outcome to be {{form.Resolution_outcome_summary}}. We appreciate your patience throughout this process. Should you have any further questions, please feel free to reach out!&lt;\/p&gt;&lt;p&gt;Best,&lt;\/p&gt;&lt;p&gt;Your Property Management Team&lt;\/p&gt;\n&lt;style&gt;*{font-family:Inter,&quot;Segoe UI&quot;,&quot;Roboto&quot;,&quot;Oxygen&quot;,&quot;Ubuntu&quot;,&quot;Cantarell&quot;,&quot;Fira Sans&quot;,&quot;Droid Sans&quot;,&quot;Helvetica Neue&quot;,system-ui,sans-serif}&lt;\/style&gt;\n\" sandbox=\"\"><\/iframe>\n  <\/div>\n  <div class=\"form-group\">\n   <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-envelope btn-icon\"><\/i> Send<\/button>\n  <\/div>\n <\/div>\n<\/section>\n<section id=\"update-service-charge-records-if-necessary\">\n <h2>Update service charge records if necessary<\/h2>\n <div class=\"text-content\">Sometimes, updates are necessary! After resolving disputes, it\u2019s prudent to review and update service charge records. This process not only ensures accuracy but also improves future invoicing and prevents similar issues. Have you confirmed that all details reflect the current situation? Consulting your documentation and the updates made during dispute resolution is key! Staying proactive in this step allows you to enter the next cycle of service charges with confidence.<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> List of records updated <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Staff responsible for updates <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Type of updates made <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Billing adjustments<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">New service agreements<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Record corrections<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Notify stakeholders<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Other<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"final-followup-with-property-owners-on-disputes\">\n <h2>Final follow-up with property owners on disputes<\/h2>\n <div class=\"text-content\">The final follow-up is your chance to wrap everything up! Reconnecting with property owners post-dispute resolution is essential for ensuring clarity and satisfaction. Have you given them time to digest the resolution? This is your opportunity to check in and gauge their feelings on the outcome. Asking for feedback can strengthen relationships, and allowing for final inquiries can show your commitment to service. How can you best approach this final conversation? A friendly tone goes a long way!<\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Select property owner(s) for follow-up <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n <div class=\"send-rich-email-content form-field-content\">\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <!-- No Recipients -->\n  <div class=\"form-group subject\">\n   <label>Subject<\/label>\n   <p class=\"form-control-static\">Final Follow-Up on Your Dispute<\/p>\n  <\/div>\n  <div class=\"form-group body\">\n   <label>Body<\/label> <iframe srcdoc=\"&lt;p&gt;Dear {{form.Select_property_owner}},&lt;\/p&gt;&lt;p&gt;I wanted to take a moment to follow up regarding the recent resolution of your dispute. We hope you are satisfied with our efforts, and we\u2019re here to ensure all your needs are met.&lt;\/p&gt;&lt;p&gt;Best regards,&lt;\/p&gt;&lt;p&gt;Your Property Management Team&lt;\/p&gt;\n&lt;style&gt;*{font-family:Inter,&quot;Segoe UI&quot;,&quot;Roboto&quot;,&quot;Oxygen&quot;,&quot;Ubuntu&quot;,&quot;Cantarell&quot;,&quot;Fira Sans&quot;,&quot;Droid Sans&quot;,&quot;Helvetica Neue&quot;,system-ui,sans-serif}&lt;\/style&gt;\n\" sandbox=\"\"><\/iframe>\n  <\/div>\n  <div class=\"form-group\">\n   <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-envelope btn-icon\"><\/i> Send<\/button>\n  <\/div>\n <\/div>\n <div class=\"select-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Follow-up communication method <\/label> <select disabled class=\"form-control\"> <option value=\"An option will be selected here\">An option will be selected here<\/option> <\/select>\n  <\/div>\n  <ul class=\"items\">\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">1<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Email<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">2<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Phone call<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">3<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">SMS<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">4<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">In-person meeting<\/div>\n   <\/li>\n   <li class=\"item\">\n    <div class=\"step-number-container\">\n     <div class=\"step-number\">5<\/div>\n    <\/div>\n    <div class=\"step-checkbox-container\">\n     <div class=\"step-checkbox\"><\/div>\n    <\/div>\n    <div class=\"item-name-static\">Survey<\/div>\n   <\/li>\n  <\/ul>\n <\/div>\n<\/section>\n<section id=\"prepare-summary-report-of-service-charge-collection-process\">\n <h2>Prepare summary report of service charge collection process<\/h2>\n <div class=\"text-content\">And finally, it\u2019s time to prepare your summary report! This comprehensive overview will encapsulate the entire service charge collection process\u2014from start to finish. A well-crafted report highlights successes and identifies areas for improvement moving forward. Are you ready to collate all your findings, metrics, and notable events? Reflecting on this data not only aids in transitory communication but also supports future forecasting. Templates and reporting tools can streamline this last step, ensuring clarity and professionalism!<\/div>\n <div class=\"textarea-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Summary report details <\/label> <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled class=\"form-control\"><\/textarea>\n  <\/div>\n <\/div>\n <div class=\"members-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Report preparer's name <\/label> <select disabled class=\"form-control\"> <option value=\"A member or group will be selected here\">A member or group will be selected here<\/option> <\/select>\n  <\/div>\n <\/div>\n <div class=\"date-field-content form-field-content\">\n  <div class=\"form-group\">\n   <label> Report submission date <\/label>\n   <div class=\"date-container\">\n    <button type=\"button\" disabled class=\"btn btn-default\"><i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here<\/button>\n   <\/div>\n  <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Collect service charge details Let's kick off our Service Charge Collection and Dispute Resolution Process by gathering all relevant service charge details. This vital first step sets the stage for smooth operations later on. Don't forget, accurate information saves time and avoids headaches down the line! To make this process easier, ensure all necessary documents [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"\u2696\ufe0f","cover_icon_url":"","tasks_count":"16","template_description":"Streamlined RERA Dubai workflow for service charge billing, payment tracking, overdue follow-up, dispute resolution, and reporting to ensure compliance and clarity.","template_id":"rmRQ1UfyAV81Fm3xnANHag","task_0":"Collect service charge details","task_slug_0":"collect-service-charge-details","task_1":"Notify stakeholders of service charges","task_slug_1":"notify-stakeholders-of-service-charges","task_2":"Generate service charge invoices","task_slug_2":"generate-service-charge-invoices","task_3":"Send invoices to property owners","task_slug_3":"send-invoices-to-property-owners","task_4":"Collect payments from property owners","task_slug_4":"collect-payments-from-property-owners","task_5":"Track payment status","task_slug_5":"track-payment-status","task_6":"Identify overdue payments","task_slug_6":"identify-overdue-payments","task_7":"Initiate follow-up for overdue payments","task_slug_7":"initiate-followup-for-overdue-payments","task_8":"Receive disputes regarding service charges","task_slug_8":"receive-disputes-regarding-service-charges","task_9":"Document dispute details","task_slug_9":"document-dispute-details","task_10":"Investigate disputes","task_slug_10":"investigate-disputes","task_11":"Approval: Dispute Resolution","task_slug_11":"approval-dispute-resolution","task_12":"Communicate dispute resolution outcome","task_slug_12":"communicate-dispute-resolution-outcome","task_13":"Update service charge records if necessary","task_slug_13":"update-service-charge-records-if-necessary","task_14":"Final follow-up with property owners on disputes","task_slug_14":"final-followup-with-property-owners-on-disputes","task_15":"Prepare summary report of service charge collection process","task_slug_15":"prepare-summary-report-of-service-charge-collection-process","task_16":"","task_slug_16":"","task_17":"","task_slug_17":"","task_18":"","task_slug_18":"","task_19":"","task_slug_19":"","task_20":"","task_slug_20":"","task_21":"","task_slug_21":"","task_22":"","task_slug_22":"","task_23":"","task_slug_23":"","task_24":"","task_slug_24":"","task_25":"","task_slug_25":"","task_26":"","task_slug_26":"","task_27":"","task_slug_27":"","task_28":"","task_slug_28":"","task_29":"","task_slug_29":"","task_30":"","task_slug_30":"","task_31":"","task_slug_31":"","task_32":"","task_slug_32":"","task_33":"","task_slug_33":"","task_34":"","task_slug_34":"","task_35":"","task_slug_35":"","task_36":"","task_slug_36":"","task_37":"","task_slug_37":"","task_38":"","task_slug_38":"","task_39":"","task_slug_39":"","task_40":"","task_slug_40":"","task_41":"","task_slug_41":"","task_42":"","task_slug_42":"","task_43":"","task_slug_43":"","task_44":"","task_slug_44":"","task_45":"","task_slug_45":"","task_46":"","task_slug_46":"","task_47":"","task_slug_47":"","task_48":"","task_slug_48":"","task_49":"","task_slug_49":"","task_50":"","task_slug_50":"","task_51":"","task_slug_51":"","task_52":"","task_slug_52":"","task_53":"","task_slug_53":"","task_54":"","task_slug_54":"","task_55":"","task_slug_55":"","task_56":"","task_slug_56":"","task_57":"","task_slug_57":"","task_58":"","task_slug_58":"","task_59":"","task_slug_59":"","task_60":"","task_slug_60":"","task_61":"","task_slug_61":"","task_62":"","task_slug_62":"","task_63":"","task_slug_63":"","task_64":"","task_slug_64":"","task_65":"","task_slug_65":"","task_66":"","task_slug_66":"","task_67":"","task_slug_67":"","task_68":"","task_slug_68":"","task_69":"","task_slug_69":"","task_70":"","task_slug_70":"","task_71":"","task_slug_71":"","task_72":"","task_slug_72":"","task_73":"","task_slug_73":"","task_74":"","task_slug_74":"","task_75":"","task_slug_75":"","task_76":"","task_slug_76":"","task_77":"","task_slug_77":"","task_78":"","task_slug_78":"","task_79":"","task_slug_79":"","task_80":"","task_slug_80":"","task_81":"","task_slug_81":"","task_82":"","task_slug_82":"","task_83":"","task_slug_83":"","task_84":"","task_slug_84":"","task_85":"","task_slug_85":"","task_86":"","task_slug_86":"","task_87":"","task_slug_87":"","task_88":"","task_slug_88":"","task_89":"","task_slug_89":"","task_90":"","task_slug_90":"","task_91":"","task_slug_91":"","task_92":"","task_slug_92":"","task_93":"","task_slug_93":"","task_94":"","task_slug_94":"","task_95":"","task_slug_95":"","task_96":"","task_slug_96":"","task_97":"","task_slug_97":"","task_98":"","task_slug_98":"","task_99":"","task_slug_99":"","footnotes":""},"categories":[45,14],"tags":[],"class_list":["post-56020","post","type-post","status-publish","format-standard","hentry","category-property-management","category-real-estate"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/posts\/56020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/comments?post=56020"}],"version-history":[{"count":1,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/posts\/56020\/revisions"}],"predecessor-version":[{"id":56022,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/posts\/56020\/revisions\/56022"}],"wp:attachment":[{"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/media?parent=56020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/categories?post=56020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.process.st\/templates\/wp-json\/wp\/v2\/tags?post=56020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}