{"id":6400,"date":"2016-06-05T06:29:09","date_gmt":"2016-06-05T06:29:09","guid":{"rendered":"https:\/\/www.process.st\/templates\/client-onboarding-3\/"},"modified":"2024-02-28T17:24:33","modified_gmt":"2024-02-28T17:24:33","slug":"client-onboarding-3","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/client-onboarding-3\/","title":{"rendered":"Client Onboarding"},"content":{"rendered":"<section id=\"introduction\">\n<h2> Introduction: <\/h2>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/otXyUAyz6VH2QmzL7LxEEg.jpg\" alt=\"Introduction:\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/otXyUAyz6VH2QmzL7LxEEg.jpg\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Client onboarding is a vital part of nurturing your studio\/client relationship and ensuring you\u2019re both on the same page. The truth is, the client isn\u2019t often certain what\u2019s going on, and they get nervous about hanging their project over and never knowing exactly where it\u2019s at. A kickoff process helps them get an inside glimpse of how you work and leaves them feeling confident they\u2019ve made the right decision.<\/p>\n<p><strong>&lt;== Click on &quot;Collect Client Info&quot; to get started.<\/strong>&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"collect-client-infosync-with-crm-aim--accounting\">\n<h2> Collect Client Info_sync with CRM, AIM, &amp; Accounting <\/h2>\n<div class=\"text-content\">\n<p>First, you will need to create a customer account in the accounting system. Watch the short video below for instructions on how to properly setup an account profile.<\/p>\n<p>The information here is being passed systematically from our CRM system. The <strong>sales and marketing team<\/strong> or <strong>studio director<\/strong> will have additional details about the client if needed to create the on-boarding profile.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"video-content\">\n<div class=\"iframe-container\">\n   <iframe data-ps-consent-src=\"https:\/\/www.youtube.com\/embed\/Mcvc7ghxw9E?modestbranding=1&amp;showinfo=0\"  frameborder=\"0\" allowfullscreen=\"true\"> <\/iframe>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Contact Name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Company Name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Contact Email <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Contact Phone <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Date Agreement Signed <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Deal Status <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Deal Status <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> CRM Deal URL <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Remember to also add a follow-up task for 2 weeks!<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"phase-checklist\">\n<h2> Phase Checklist: <\/h2>\n<\/section>\n<section id=\"select-client-phase-options-in-scope\">\n<h2> Select client phase options in scope <\/h2>\n<div class=\"text-content\">\n<p>Next, select the required<strong> client phases in scope for this project<\/strong>. Choose the requested services from the&nbsp;<strong>sub-checklist<\/strong> below.<\/p>\n<p>This should be done in Base CRM<strong>&nbsp;<\/strong>and<strong> passed to this process automatically via an<a href=\"https:\/\/www.process.st\/business-process-automation-guide\/\" rel=\"nofollow noopener\" target=\"_blank\">&nbsp;<\/a><\/strong><a href=\"https:\/\/www.process.st\/business-process-automation-guide\/\" rel=\"nofollow noopener\" target=\"_blank\"><strong>integration<\/strong><\/a>, but you can also enter the data manually. In both cases, use the data to<strong> fill in the&nbsp;form fields<\/strong> below.<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Programming\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Site Analysis\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Schematic Design\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Design Development\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       5\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Construction Documents\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       6\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Bidding or Negotiation\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       7\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Contract Administration\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       8\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Post-Construction Services\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"send-a-welcome-cover-letter\">\n<h2> Send a welcome cover letter <\/h2>\n<div class=\"text-content\">\n<p>Next, send a <strong>welcome email<\/strong> and a <strong>cover letter<\/strong>. <strong>Store a copy<\/strong> of your cover letter using the <strong>form field<\/strong>&nbsp;below.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>If you do not already have a cover letter set out, see below for a sample you can work from.<\/p>\n<h5>\u2018If you hold a customer\u2019s hand for 90 days, they\u2019ll be loyal for life\u2019. \u2013 <a href=\"https:\/\/www.process.st\/2015\/05\/duct-tape-marketing-system-review\/\" rel=\"nofollow noopener\" target=\"_blank\">John Jantsch<\/a><\/h5>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Cover Letter <\/label> <\/p>\n<div class=\"file-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/iArsR2p-Hw4cB24BI99Jcg.jpg\" alt=\"Send a welcome cover letter\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/iArsR2p-Hw4cB24BI99Jcg.jpg\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>For a full breakdown of this cover letter, please see this article on&nbsp;<a href=\"http:\/\/sbinformation.about.com\/od\/bizlettersamples\/ss\/new-customer-welcome-letter.htm\" rel=\"nofollow noopener\" target=\"_blank\">About.com<\/a><\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"send-a-welcome-package\">\n<h2> Send a welcome package <\/h2>\n<div class=\"text-content\">\n<p>Send the client a <strong>welcome package<\/strong> (digital) or prepare a&nbsp;welcome package for the initial kickoff meeting (hard copy).<\/p>\n<p>There is no &quot;one-size fits all&quot; for your welcome kit, as every business has different objectives and budgets. However, there are some <strong>common features<\/strong> to new client welcome kits, so use this checklist as a jumping off point.<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      A letter of introduction, written on your company letterhead\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      A a link to a welcome video or thumbdrive loaded with appropriate content\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Several business cards - One for your client, a few for their staff and\/or to pass out to others\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      A brochure, flyer or leave-behind piece\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       5\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Basic business forms including your contract, confidentiality agreement, credit policy\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       6\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      1-3 of your most popular articles\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       7\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Copies of articles that have been written about your business\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       8\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Testimonials, case studies\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       9\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Press releases\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       10\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Promotional items with your logo such as pens, sticky notes, calendars, magnets\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       11\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      A client questionnaire or &quot;quick start&quot; form if you'd like to gain additional information about your client prior to starting.\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p><strong>Introduction letter tips<\/strong><\/p>\n<p>Start by <strong>expressing appreciation<\/strong> for their business.<strong> Congratulate them<\/strong> on taking steps toward what they need. Provide a <strong>brief overview<\/strong> of your business and services and an outline of what is included in their welcome kit. This helps solidify to them that they made the right choice by hiring you. If they had any buyer\u2019s remorse after signing up with you, this will help calm that emotion.<\/p>\n<p>From there, consider <strong>highlighting<\/strong> anything in the kit you\u2019d like them to pay special attention to. For example, you may want them to understand your office hours, holiday closures, how to handle appointment rescheduling, common turn-around times, who to contact on your team for certain things, best times to reach you, VIP\/client-only ways to contact you and so forth.<\/p>\n<p>If you have a <strong>referral program<\/strong>, consider including information about it, as clients will likely want to refer others to you. If there is an incentive for them to do so, all the better.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"outline-initial-meeting-agenda\">\n<h2> Outline initial meeting agenda <\/h2>\n<div class=\"text-content\">\n<p>Now you should outline the<strong> agenda of the initial meeting<\/strong>, utilizing the <strong>form fields<\/strong> below.<\/p>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Initial Meeting Date <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Initial Meeting Agenda <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"give-directions-to-office-and-a-map-with-parking-information\">\n<h2> Give directions to office and a map with parking information <\/h2>\n<div class=\"text-content\">\n<p>Send them the<strong> full address<\/strong> with a<strong> link to <a href=\"http:\/\/maps.google.com\" rel=\"nofollow noopener\" target=\"_blank\">Google Maps<\/a> <\/strong>and <strong>any additional information<\/strong> they may need such as parking or public transport access.<\/p>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/i90T_Pm-hG3vyqUy7tFBFA.jpg\" alt=\"Give directions to office and a map with parking information\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/i90T_Pm-hG3vyqUy7tFBFA.jpg\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<\/section>\n<section id=\"email-the-contract-for-review-and-signing\">\n<h2> Email the contract for review and signing <\/h2>\n<div class=\"text-content\">\n<p>Attach the <strong>contract<\/strong> so they can read and review it before the meeting. Use the <strong>form field<\/strong> below to<strong> record a copy<\/strong> of their individual contract.<\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Client Contract <\/label> <\/p>\n<div class=\"file-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>This will help them sign the contract quickly when they come to the meeting and will allow them to prepare questions of anything they are unsure of.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"initial-kickoff-meeting\">\n<h2> Initial Kickoff Meeting: <\/h2>\n<\/section>\n<section id=\"alert-receptionist-to-expected-guests\">\n<h2> Alert receptionist to expected guest(s) <\/h2>\n<div class=\"text-content\">\n<p>Although ideally this should happen automatically with your <a href=\"https:\/\/www.process.st\/2014\/05\/how-to-manage-small-business-calendars-in-the-cloud\/\" rel=\"nofollow noopener\" target=\"_blank\">calendar tool<\/a>, you should<strong> alert the receptionist<\/strong> that a new client is coming in for their kickoff meeting (and that they should be extra nice).<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"clean-reception-area-and-meeting-room\">\n<h2> Clean reception area and meeting room <\/h2>\n<div class=\"text-content\">\n<p>Next up, you must<strong> clean the reception area and meeting room<\/strong>, ensuring that it is a <strong>client-friendly environment<\/strong>. This is a no-brainer and should be general business practice.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"schedule-online-account-access-training-session\">\n<h2> Schedule online account access training session <\/h2>\n<div class=\"text-content\">\n<p>If your client has access to a <strong>portal or project tracking system<\/strong>, ensure they have <strong>proper access<\/strong> and are trained on <strong>how to<\/strong> log in and look at the<strong> appropriate activity<\/strong>.<\/p>\n<p>You can either go over this in the kickoff meeting or schedule an additional training session online. Try using a webinar as an <a href=\"https:\/\/www.process.st\/2014\/02\/3-more-alternatives-to-email\/\" rel=\"nofollow noopener\" target=\"_blank\">alternative to email communication<\/a> to get this done <a href=\"https:\/\/www.process.st\/2014\/08\/virtual-team-software\/\" rel=\"nofollow noopener\" target=\"_blank\">remotely<\/a>.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"collect-signed-contract\">\n<h2> Collect signed contract <\/h2>\n<div class=\"text-content\">\n<p>Answer any questions and have the client submit the<strong> signed contract<\/strong> during the kickoff meeting. Once again, <strong>record a copy<\/strong> of the signed contract in the <strong>form field<\/strong> below.<\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Signed Contract <\/label> <\/p>\n<div class=\"file-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"ask-for-referrals\">\n<h2> Ask for referrals <\/h2>\n<div class=\"text-content\">\n<p><strong>Ask if they know anyone else you should talk to<\/strong> who is now or in the near future in need of our services. &nbsp;<strong>Record<\/strong> any <strong>referred leads<\/strong> in the<strong> form field<\/strong> below.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Referred Leads <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>The kickoff meeting is a great place to <strong>get some new business leads<\/strong>, and probably the second best place to the final successful project delivery meeting. Ideally, you should do both.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"immediately-postmeeting\">\n<h2> Immediately Post-Meeting: <\/h2>\n<\/section>\n<section id=\"finalize-agenda-with-input-from-client\">\n<h2> Finalize agenda with input from client <\/h2>\n<div class=\"text-content\">\n<p><strong>Add notes<\/strong> to the agenda with the <strong>client's feedback and input<\/strong>. If recorded in the <strong>form field<\/strong> below, any notes can also then be pushed directly into your CRM - otherwise, copy them over manually.<\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Agenda Notes <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Email to the&nbsp;client if appropriate.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"send-handwritten-thankyou-notes\">\n<h2> Send handwritten thank-you note(s) <\/h2>\n<div class=\"text-content\">\n<p>This is a great touch that many companies have found success with; you need to <strong>send a handwritten thank-you note<\/strong> to each client. Once again, <strong>scan and record a copy<\/strong> of the note with the <strong>form field<\/strong> below.<\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Thank-you note <\/label> <\/p>\n<div class=\"file-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"image-content\">\n<figure>\n   <a href=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/hVbtsDrG5b39aLFFov1M9A.gif\" alt=\"Send handwritten thank-you note(s)\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.process.st\/templates\/wp-content\/uploads\/2024\/02\/hVbtsDrG5b39aLFFov1M9A.gif\" \/> <\/a><br \/>\n  <\/figure>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>If you don't believe us when we say how useful this step is, check out the posts below to change your mind.<\/p>\n<ul>\n<li><a href=\"http:\/\/www.forbes.com\/sites\/micahsolomon\/2014\/05\/11\/thanks\/\" rel=\"nofollow noopener\" target=\"_blank\">How 13,000 Handwritten Thank-You Notes Built A Thriving Business<\/a><\/li>\n<li><a href=\"http:\/\/www.realbusiness.com\/2014\/02\/big-ideas\/the-power-of-the-handwritten-note-when-to-dust-off-the-pen-and-paper\/\" rel=\"nofollow noopener\" target=\"_blank\">The Power of the Handwritten Note: When to Dust Off the Pen and Paper<\/a><\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"write-up-meeting-notes-for-your-team\">\n<h2> Write up meeting notes for your team <\/h2>\n<div class=\"text-content\">\n<p>Now you need to <strong>write up internal notes and to-dos for the rest of the team<\/strong>.<strong> Save a copy<\/strong> of the final meeting notes with the<strong> form field<\/strong> below, to ensure easy access and full records.<\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Written Up Meeting Notes <\/label> <\/p>\n<div class=\"file-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Include the <strong>agenda<\/strong> but put specific <strong>action points<\/strong> for team members to start working on. Also, add this to the CRM as things tend to get lost in email (again, this can be set up to happen automatically with the form field).<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"add-meeting-notes--contract-to-crm\">\n<h2> Add meeting notes &amp; contract to CRM <\/h2>\n<div class=\"text-content\">\n<p>Don't forget to <strong>add everything to your CRM<\/strong>! While this can be done manually, if you have utilized the<strong> form fields<\/strong> in the previous steps, this <strong>may have automatically occurred already<\/strong>.<\/p>\n<p>Nonetheless, even if you have automated the process, you must<strong> check<\/strong> that the forms are there.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"establish-credit-terms-for-client-project\">\n<h2> Establish credit terms for client project <\/h2>\n<div class=\"text-content\">\n<p>A credit decision must be made based on the <strong>value of the total contract<\/strong>, and the clients ability to pay. This is a delicate situation, especially when dealing with high net worth clients.<\/p>\n<p>Contracts that exceed $10,000, must be evaluated and potential exposure aligned with phase\/fee deficiency during the term of the contract. A review of the PM's budget schedule will reveal potential deficiencies, and exposure mitigation measures should be taken to secure the studios position throughout the contract. Credit enhancement requests to client can include:<\/p>\n<p><strong>New Clients:<\/strong><\/p>\n<ul>\n<li>Escrow account twice the amount of defined exposure<\/li>\n<li>Cash deposits held in retainer twice the amount of defined exposure<\/li>\n<li>Verification of funds via bank statements or available funds in lines of credit<\/li>\n<li>Verified construction loans, with proper allocation to soft costs<\/li>\n<li>A secured position in subject property<\/li>\n<\/ul>\n<p><strong>Return Clients:<\/strong><\/p>\n<ul>\n<li>Analyze prior payment history<\/li>\n<li>Apply above measures based on performance<\/li>\n<\/ul>\n<p>View our credit policy <a href=\"https:\/\/www.dropbox.com\/s\/d7jei2bpojdwb8l\/Credit%20Policy_Sample.pdf?dl=0\" target=\"_blank\" rel=\"nofollow noopener\">here<\/a><\/p>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Client's Approved Credit Limit <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"one-week-later\">\n<h2> One Week Later: <\/h2>\n<\/section>\n<section id=\"first-touch-base-call\">\n<h2> First touch base call <\/h2>\n<div class=\"text-content\">\n<p>Perform a <strong>\u201cHow\u2019s it going?\u201d call<\/strong> to touch base, and<strong> report on the progress<\/strong> of account consolidations. Record the <strong>date<\/strong> of this call below.<\/p>\n<\/p><\/div>\n<div class=\"date-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> First Touch Base Call <\/label> <\/p>\n<div class=\"date-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-calendar btn-icon\"><\/i> Date will be set here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"followup-email-to-client-regarding-information-requested-at-initial-meeting\">\n<h2> Follow-up email to client regarding information requested at initial meeting <\/h2>\n<div class=\"text-content\">\n<p>If you have not received the <strong>requested information<\/strong> from the client after 1 week, make sure to <strong>send a follow-up email<\/strong> chasing them down for the information. Utilize the <strong>email widget<\/strong> below whilst <strong>customizing it<\/strong> to your needs to do this easily.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"four-weeks-later\">\n<h2> Four Weeks Later: <\/h2>\n<\/section>\n<section id=\"send-a-followup-onboarding-survey\">\n<h2> Send a follow-up onboarding survey <\/h2>\n<div class=\"text-content\">\n<p>Send a follow-up<strong> survey<\/strong> to see how your client's first month has gone. <strong>Record<\/strong> both the <strong>original follow-up survey<\/strong> and a <strong>link to the client's completed response<\/strong> with the<strong> form fields<\/strong> below.<\/p>\n<\/p><\/div>\n<div class=\"file-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Follow-Up Survey <\/label> <\/p>\n<div class=\"file-container\">\n    <button type=\"button\" disabled=\"disabled\" class=\"btn btn-default\"> <i class=\"fa fa-upload btn-icon\"><\/i> File will be uploaded here <\/button>\n   <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Link to Client's Response <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>You can use the same tools but make sure you ask questions related to how their first month was and how you could improve your service to them.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"review-account-statements\">\n<h2> Review account statements <\/h2>\n<div class=\"text-content\">\n<p><strong>Go <\/strong>over<strong> the client's account<\/strong> and&nbsp;make sure that their<strong> project is on schedule<\/strong> and that all <strong>money has been collected<\/strong>. Record both with the dropdown<strong> form fields<\/strong> below.<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Project Status <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Payment Status <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"send-first-month-project-update-and-status\">\n<h2> Send first month project update and status <\/h2>\n<div class=\"text-content\">\n<p><strong>Ask the client<\/strong> via email if it's convenient to <strong>send over the project status update<\/strong>. Once you get <strong>client approval<\/strong> (recorded below), send over a link to the details (also recorded below).<\/p>\n<\/p><\/div>\n<div class=\"select-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Client Approval <\/label><br \/>\n   <select disabled=\"disabled\" class=\"form-control\"><option value=\"An option will be selected here\">An option will be selected here<\/option><\/select>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Project Update Link <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>For added security, use a <a href=\"https:\/\/www.dropbox.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Dropbox<\/a> link that you can delete afterwards.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: Client onboarding is a vital part of nurturing your studio\/client relationship and ensuring you\u2019re both on the same page. The truth is, the client isn\u2019t often certain what\u2019s going on, and they get nervous about hanging their project over and never knowing exactly where it\u2019s at. 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