{"id":8471,"date":"2016-10-13T21:16:04","date_gmt":"2016-10-13T21:16:04","guid":{"rendered":"https:\/\/www.process.st\/templates\/checklist-for-proctoring-an-examsoft-assessment\/"},"modified":"2024-02-28T20:51:31","modified_gmt":"2024-02-28T20:51:31","slug":"checklist-for-proctoring-an-examsoft-assessment","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/checklist-for-proctoring-an-examsoft-assessment\/","title":{"rendered":"Checklist for Proctoring an ExamSoft Assessment"},"content":{"rendered":"<section id=\"what-you-need-before-assessment-time\">\n<h2> What You Need Before Assessment Time: <\/h2>\n<div class=\"text-content\">\n<p>This is what you need to have with you before the assessment begins:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      The name of the assessment\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      The assessment ID\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      The assessment posting\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      The assessment password\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       5\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      The assessment Universal Resume Code\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       6\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      At least one hard-copy of the assessment, in scan-tron format\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       7\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Name of the Course Coordinator and any contact information he\/she may have shared\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p>Check that the hard-copy of the assessment does not have &quot;draft&quot; at the top of the page, in the title! If have been given a draft version by mistake, contact the Course Coordinator immediately and ask them to&nbsp;<strong>post, then print<\/strong>, which means:<\/p>\n<ol>\n<li>Post their assessment electronically<\/li>\n<li>Click on the blue&nbsp;Print\/Export button<\/li>\n<li>Select the proper posting from the drop-down box<\/li>\n<li>For &quot;Export Type&quot; select: Exam Taker<\/li>\n<li>In the drop-down box, select Scantron Format<\/li>\n<li>Click the blue &quot;Print\/Export&quot; button<\/li>\n<\/ol><\/div>\n<div class=\"text-content\">\n<p>If it is helpful, you can enter the information from above in the space below!<\/p>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Assessment Name <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Assessment ID <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Assessment Posting Number: <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Assessment Password <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"text-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Assessment Universal Resume Code <\/label><br \/>\n   <input type=\"text\" placeholder=\"Something will be typed here...\" disabled=\"disabled\" class=\"form-control\" \/>\n  <\/div>\n<\/p><\/div>\n<div class=\"textarea-field-content form-field-content\">\n<div class=\"form-group\">\n   <label> Course Coordinator Name\/Contact Information <\/label><br \/>\n   <textarea placeholder=\"Something will be typed here...\" rows=\"3\" disabled=\"disabled\" class=\"form-control\"><\/textarea>\n  <\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"setting-up-the-assessment-environment\">\n<h2> Setting up the Assessment Environment: <\/h2>\n<div class=\"text-content\">\n<p>If the assessment is secure, you want to ensure that the assessment environment is sanitized and ready.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Whiteboards are clear\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Projection screens are blank\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      No scraps of paper or hand-outs are accessible\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Work space is clear\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"situating-students-at-assessment-time\">\n<h2> Situating Students at Assessment Time: <\/h2>\n<div class=\"text-content\">\n<p>Students are already trained in the appropriate behavior and decorum for assessment time. Here are some points to keep in mind:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Students may only have their laptop at their work space.\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      No other electronic devices (phones, smart-watches, etc.) are allowed unless the course coordinator has explicitly stated otherwise\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Water bottles may not contain any markings (or notes, of course!)\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      When you announce that testing is about to commence, there should be silence and students should be in their seats\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"beginning-the-assessment\">\n<h2> Beginning the Assessment: <\/h2>\n<div class=\"text-content\">\n<p>At this point, students should be situated in a sterile work space. The room should be quiet. Next:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      If there are any special instructions from the course coordinator, read those aloud now\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Provide the exam Password\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Instruct students to enter the Password immediately\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      If the course coordinator has authorized the use of scrap paper, disseminate that now\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       5\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Remove the password from student view\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       6\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Check that all students have entered the password and commenced their assessment\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"during-the-assessment\">\n<h2> During the Assessment: <\/h2>\n<div class=\"text-content\">\n<p>This phase should be uneventful: You are simply monitoring the students as they complete the assessment. Your priorities are to make sure that there are no incidents of academic misconduct and to address any technical issues that may emerge.&nbsp;<\/p>\n<p>Unless explicitly directed otherwise by the course coordinator,&nbsp;<em>questions regarding assessment content may not be addressed during the assessment.&nbsp;<\/em>Instead, direct students to write down any such questions on paper, and ensure that the paper is later delivered to the course coordinator.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"ending-the-assessment\">\n<h2> Ending the Assessment: <\/h2>\n<div class=\"text-content\">\n<p>Most students will complete the assessment before the allotted time has elapsed. In this case, your role is to ensure that the student has exited and hopefully uploaded their exam file. So for each student:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      You have viewed either the &quot;yellow&quot; or &quot;green&quot; screen\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      You collect any scrap paper and make sure it is signed by the student\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      If the student has used a back-up device, make sure they show you the green screen and then fully log-out of ExamSoft\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      The student is then free to leave the assessment room\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p>If a student has run out of time, ExamSoft will automatically end their assessment. Note that the ExamSoft timer and &quot;real-world&quot; time do not always overlap, however.<\/p>\n<p>If a student arrives 30 minutes late for an exam that allots them 60 minutes, the ExamSoft timer will give the student 60 minutes but the student will have to be stopped after 30 minutes. We hope this is a rare situation, but here is the protocol to follow when a student has run out of&nbsp;&quot;real-world&quot; time before ExamSoft time has run out:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Notify the student of the specific (real-world) time when the assessment will end\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Give the student a five minute warning of that end-time\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      At end-time, ask the student to exit the exam\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      If the student refuses to exit, record the time at which they refused your directive\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       5\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Allow the student to complete the assessment\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       6\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Notify the course coordinator of this situation\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       7\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      DO NOT ARGUE WITH THE STUDENT\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"troubleshooting\">\n<h2> Trouble-Shooting: <\/h2>\n<\/section>\n<section id=\"overview-of-procedures\">\n<h2> Overview of Procedures <\/h2>\n<div class=\"text-content\">\n<p>There are in general three steps for resolving ExamSoft problems:&nbsp;<\/p>\n<ol>\n<li>The &quot;reboot&quot; procedure&nbsp;works for 99% of&nbsp;problems, but if not, you next...<\/li>\n<li>Give the student another device (e.g., back-up laptop). But if all else fails, you...<\/li>\n<li>Give the student a hard-copy of the assessment to complete<\/li>\n<\/ol><\/div>\n<div class=\"text-content\">\n<p><strong>If you use&nbsp;<u>any<\/u> of these options, you need to document the incident and report it to the Course Coordinator&nbsp;<u>and<\/u> the Assistant Dean for Assessment.<\/strong> Provide the Assessment ID, Student Name, and a brief explanation of what happened.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>Remember,&nbsp;<strong>NEVER share the Universal Resume Code with a student.&nbsp;<\/strong>When using a URC, you must enter that information directly.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><strong>How to Complete a Full Reboot:<\/strong><\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Tell the student to complete a &quot;full&quot; reboot: Shut down the device completely, let it sit for 30 seconds, and reboot\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      After the reboot, have the student disable any anti-virus software\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Student starts SofTest\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      When prompted, the PROCTOR enters the Universal Resume Code.\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p><strong>If the Full Reboot Fails: How to Switch the Assessment to Another Device<\/strong><\/p>\n<p>This procedure assumes that you have another device that has the latest version of SofTest pre-installed on it. The Testing Center has its own computer for this purpose, and during an assessment at WSoP you can call the Chair's Suite for an emergency laptop (which will already be turned on and will be brought directly to you).&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p>You will first need to authorize an additional download of the exam. <strong>While you are performing these steps, have the student log into ExamSoft on the back-up device<\/strong>.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Log into ExamSoft, and click on the Assessments tab\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Find the assessment (search by Assessment ID is fastest!)\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Open the assessment\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Click on the &quot;Exam Taker Activity&quot; tab\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       5\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Choose the correct Posting from the drop-down box, and click Update\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       6\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Find the student name, and click the green arrow in the Max D\/L's column\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       7\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Increase the download count by one (typically, this is changing &quot;1&quot; to &quot;2&quot;\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       8\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Click the box for &quot;Marked&quot;\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       9\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Enter a brief description of why you are authorizing the additional download\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       10\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Click &quot;Save&quot;\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p>The student should already be logged into ExamSoft on the back up device you provided, and almost immediately they should see the exam file become available for download. From there, they complete the assessment as normal.&nbsp;<\/p>\n<p>Sometimes students get confused at how to sign into their account on a backup device. Here are some steps to follow:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Make sure there is not already a student logged into the account. If so, log out that student.\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      The student needs to know their ExamSoft password. If they forgot, they will need to retrieve the password, which will be sent to their Fisher email account.\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p>Finally, remember that at the end of the assessment, the student who has used a borrowed device needs to:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Fully upload their exam file (shows the &quot;green screen&quot;)\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Fully log-out of SofTest\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p><strong>LAST RESORT: HARD COPY ADMINISTRATION<\/strong><\/p>\n<p>The steps here are straight-forward:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Make a copy of your hard-copy (just in case you will need to use another hard copy for a different student)\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Provide the student with the hard copy and have them complete the assessment on paper\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"troubleshoot-student-forgot-their-laptop\">\n<h2> Trouble-Shoot: Student Forgot their Laptop <\/h2>\n<div class=\"text-content\">\n<p>The student should be instructed to go to the Chair's Suite and request to borrow a laptop.&nbsp;<\/p>\n<p>If you have elected to sign-out a laptop for your assessment, you should&nbsp;<strong>not<\/strong> provide that device to a student who has forgotten their laptop. That device is for students who may have encountered a malfunction on their device, which they remembered to bring with them to the assessment.<\/p>\n<p>If no laptops are available, then provide the student with a hard copy exam.&nbsp;<\/p>\n<p><strong>Special note for Testing Center administrations:<\/strong><\/p>\n<p>The Testing Center has a computer available as a back-up. A student who is completing their assessment at the Testing Center, but who has forgotten their laptop, may use the Testing Center computer instead. That is, the student does not need to retrieve a laptop from the Chair's Suite.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"troubleshoot-student-cannot-find-exam-file\">\n<h2> Trouble-Shoot: Student Cannot Find Exam File <\/h2>\n<div class=\"text-content\">\n<p>Students are required to have downloaded the exam file to their device prior to assessment time; therefore, if a student does not notice that he\/she is missing an exam file until assessment time, it is their own mistake. However, here are some steps you can try to fix the problem:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Verify that the student is logged into SofTest (not as someone else)\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Check the available exam list, and verify that the Assessment Name is not present in that list (that list can often be long and test-taking anxiety can lead the student to overlook the file)\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Have the student complete a full re-boot\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p>If these steps do not work, move onto using a back-up device: However, if you cannot find the student name in the Exam Taker tab, to authorize an additional download, this will not work. You will then end up having to&nbsp;use a hard-copy.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"troubleshoot-exam-will-not-load\">\n<h2> Trouble-Shoot: Exam Will Not Load <\/h2>\n<div class=\"text-content\">\n<p>Here, the student has started SofTest and entered the password, but the exam will not load. The student may see only a black screen, or the ExamSoft logo.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      It can take up to five minutes for the exam to load. Give it that much time before continuing.\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      The problem is probably due to the student failing to disable their anti-virus software. Complete the full-reboot procedure, with special attention to disabling the anti-virus software.\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p>If these steps do not work, move onto using a back-up device, and if that fails, use a hard-copy.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"troubleshoot-students-laptop-malfunctions-before-an-assessment\">\n<h2> Trouble-Shoot: Student's Laptop Malfunctions BEFORE an Assessment <\/h2>\n<div class=\"text-content\">\n<p>This is when a student's laptop breaks down, either before the assessment (for problems during an assessment, see &quot;Mid-Exam Restarts). In this case, you are certain that the laptop is unusable, so a hard-reboot would not be helpful.<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Call the Chair's Suite to request a back-up laptop\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      While the laptop is en route, follow the procedure to authorize an additional download of the exam file for the student\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p>If this fails, administer a hard-copy version of the assessment.<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><strong>For Assessments at the Testing Center:<\/strong><\/p>\n<p>If you are a proctor at the College's Testing Center, you would simply resort to using the computer with ExamSoft installed upon it. And if that fails, use a hard copy.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"troubleshoot-midexam-restarts\">\n<h2> Trouble-Shoot: Mid-Exam Restarts <\/h2>\n<div class=\"text-content\">\n<p>The &quot;MER&quot; (mid-exam restart) is the term ExamSoft uses to describe when the application &quot;crashes&quot; after the exam has begun. In most scenarios, the procedure is simple:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      The student alerts you that ExamSoft crashed\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      You check the timer to see how long the student has been &quot;out&quot; of the exam (see below)\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      You ask the student for permission to access their computer, and enter the Universal Resume Code\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p><strong>About the Timer<\/strong><\/p>\n<p>For MERs, ExamSoft tries to re-start itself after a crash. This does not always work but when successful, you will see a timer that shows how long the student has been &quot;out&quot; of the assessment. The longer that duration, the more you may suspect academic misconduct. Typically, the timer should be just a few seconds: The app crashes, the student panics and immediately alerts you. But if it is 30 seconds or more, we wonder what the student was doing during that time. So make a note of any MER that shows a timer duration that seems excessive.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"text-content\">\n<p><strong>When there is no Timer<\/strong><\/p>\n<p>Sometimes the MER simply crashes ExamSoft and it cannot restart. The student says that he\/she was taking the exam and suddenly it disappeared. In this case try these steps:<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Have the student re-start ExamSoft\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      ExamSoft should automatically return to the assessment and prompt for the Universal Resume Code\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Ask the student for permission to access their computer, and enter the Universal Resume Code\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      If this fails, try a full reboot\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p><strong>About &quot;Lost Work&quot;<\/strong><\/p>\n<p>In most MER's, no work is lost: After the Universal Resume Code is entered, the assessment resumes exactly where the student left-off. But if that doesn't work, you need to request immediate help.&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"troubleshoot-postexam-crash\">\n<h2> Trouble-Shoot: Post-Exam Crash <\/h2>\n<div class=\"text-content\">\n<p>It is not uncommon for ExamSoft to &quot;crash&quot; after the student has completed the assessment. In this case, they do not see the yellow screen.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Have the student restart ExamSoft\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Have the student check their list of uploaded exam files, and verify that it is uploaded\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<\/section>\n<section id=\"troubleshoot-exam-file-will-not-upload\">\n<h2> Trouble-Shoot: Exam File Will Not Upload <\/h2>\n<div class=\"text-content\">\n<p>After the student exits the assessment (shows&nbsp;the Yellow screen), ExamSoft automatically attempts to upload the exam file (which when successful, shows the Green screen). Sometimes the upload will not function as expected.&nbsp;<\/p>\n<\/p><\/div>\n<div class=\"multi-select-content form-field-content\">\n<ul class=\"items\">\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       1\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Ask the student to wait 60 seconds, and try again\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       2\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Ask the student to verify that their wireless connection is working\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       3\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      If the wireless connection is not working, ask the student to reboot their wireless card (or simply reboot their device entirely)\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       4\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Ask the student to try connecting to the &quot;Guest&quot; wireless account\n    <\/div>\n<\/li>\n<li class=\"item\">\n<div class=\"step-number-container\">\n<div class=\"step-number\">\n       5\n     <\/div>\n<\/p><\/div>\n<div class=\"step-checkbox-container\">\n<div class=\"step-checkbox\"><\/div>\n<\/p><\/div>\n<div class=\"item-name-static\">\n      Ask the student to make an effort to upload the file later, such as when they are at home or at a location that offers internet connectivity\n    <\/div>\n<\/li>\n<\/ul><\/div>\n<div class=\"text-content\">\n<p>Another possibility is that the upload window for this exam has already passed. In this case, you would need to contact the course coordinator to alert them to the problem.&nbsp;<\/p>\n<p>Students do not need to worry too much about this problem: Once they have seen the Yellow screen, we have a variety of ways of retrieving their exam file. But they must take swift action, because some exams have an &quot;expiration date&quot; (after which the exam file will be erased!).&nbsp;<\/p>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>What You Need Before Assessment Time: This is what you need to have with you before the assessment begins: 1 The name of the assessment 2 The assessment ID 3 The assessment posting 4 The assessment password 5 The assessment Universal Resume Code 6 At least one hard-copy of the assessment, in scan-tron format 7 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"cover_icon_emoji":"","cover_icon_url":"","tasks_count":"15","template_description":"Version 1.0 (9\/15\/2016)","template_id":"kfUiDMZU54Z_3XUqp9hORQ","task_0":"What You Need Before Assessment 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