{"id":8663,"date":"2016-10-19T15:21:52","date_gmt":"2016-10-19T15:21:52","guid":{"rendered":"https:\/\/www.process.st\/templates\/delivery-and-prescription-support\/"},"modified":"2024-02-28T20:50:53","modified_gmt":"2024-02-28T20:50:53","slug":"delivery-and-prescription-support","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/delivery-and-prescription-support\/","title":{"rendered":"Delivery and Prescription Support"},"content":{"rendered":"
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Standard Turn Around Times for Orders\/Scripts <\/h2>\n
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Standard Inventory Orders:<\/strong> If received before noon they will be available for pick up after 3PM or can be delivered the following business day.<\/p>\n

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WDDC Special Orders: <\/strong>Will be available for pick up after 3PM the following business day or can be delivered within 2 business days.<\/p>\n<\/p><\/div>\n

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Summit Special Orders: <\/strong>May take up to 3-5 business days to fill. Please refer to Help Scout email to see status.<\/p>\n<\/p><\/div>\n

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Rx Refill Requests: <\/strong>Refill requests can take up to 3 days depending whether there are refills on file or on the doctor\u2019s schedule. It is also important to note that just because a refill request has been submitted doesn\u2019t mean the doctor will write one. There are a lot of variables that go into a doctor\u2019s decision to write a refill or not.<\/p>\n<\/p><\/div>\n<\/section>\n

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Refill Requests for DPP Prescriptions <\/h2>\n
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When a client calls in for a refill on a prescription that was sent in via a DPP you can follow these steps to submit the request. This process will eliminate the need to use the Refill Request Form for any prescription that originated as a DPP. <\/p>\n<\/p>\n

1. Open the HelpScout Search function and search for the patient's name and the medication name. <\/p>\n<\/p><\/div>\n

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2. All DPP's are tagged with a green "original prescription" tag. This is to help identify threads that are true DPP's as opposed to refill requests. Always use the most recent original prescription(DPP) when possible. <\/p>\n<\/p>\n

Note: occasionally you may find that there is no original DPP and only refill requests. This is a result of the original prescription being sent in as picture of a prescription pad. In this case you can use the most recent refill request. <\/em><\/p>\n<\/p><\/div>\n

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3. Once you have identified the DPP you want to have refilled you can open the conversation and add a NOTE <\/strong>to it. Add the saved reply "CST Refill Form" and fill out all the information. Please be sure you are adding a note and not replying to the customer. <\/p>\n<\/p><\/div>\n

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4. Determining the number of refills remaining for the prescription will be a bit varied for the first while of using this new process. The first time a refill request for a prescription is done the new way you will need to gather the information from Vonigo but after that the information will be retained inside the original DPP. <\/p>\n<\/p><\/div>\n

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5. As soon as you add the note onto the file, Help Scout automatically activates the thread and it will show up in my inbox as an active conversation. Update the delivery\/pick up tags to reflect the clients preference this time. At this point I will treat it as I do any other prescription\/refill. Once the prescription has been dispensed and invoice, the conversation will be closed. When the client calls in the next time, you simply repeat the same process inside the thread until no more refills remain. Here is what a thread will look like after a couple of refills. <\/p>\n<\/p><\/div>\n

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Medication\/Food\/Supply Price Inquiry <\/h2>\n
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Please submit all price inquiries through the following email addresses:<\/strong><\/p>\n