{"id":9490,"date":"2017-01-15T02:11:40","date_gmt":"2017-01-15T02:11:40","guid":{"rendered":"https:\/\/www.process.st\/templates\/build-the-perfect-squarespace-contact-page\/"},"modified":"2024-02-28T20:50:09","modified_gmt":"2024-02-28T20:50:09","slug":"build-the-perfect-squarespace-contact-page","status":"publish","type":"post","link":"https:\/\/www.process.st\/templates\/build-the-perfect-squarespace-contact-page\/","title":{"rendered":"Build the Perfect Squarespace Contact Page"},"content":{"rendered":"
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Elements to Include on a Contact page: <\/h2>\n<\/section>\n
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Name of business <\/h2>\n
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Note<\/strong>: It is super important for your name, address, phone to be consistent across the web.<\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Address <\/h2>\n
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Note<\/strong>: Again, it is super important for your name, address, phone to be consistent across the web.<\/em><\/p>\n

Note<\/strong>: If you are a service area business<\/a> versus brick-and-mortar, still consider letting site visitors know where you are based. <\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Phone number <\/h2>\n
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<\/strong><\/em>Note<\/strong>: Many businesses don\u2019t want to include a phone number because they think they might have to answer calls all day. But a phone number is like Google maps, it can give you credibility and makes a customer feel safe handing over personal information.<\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Email (optional) <\/h2>\n
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Note<\/strong>: Email addresses displayed on the web often receive spam. If you decide to list an email address, consider using a general box versus a personal inbox.<\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Social profiles <\/h2>\n
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Note<\/strong>: Even if you link to social accounts elsewhere on the site, it can be helpful to include additional links to your social accounts on the Contact page.<\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Hours of operation <\/h2>\n
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Note<\/strong>: Even if you are not a brick-and-mortar business, it can be helpful to list your usual hours of operation. This lets potential customers know when they should expect to hear from you.<\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Map <\/h2>\n
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Note<\/strong>: Embed a Google map on your contact page to help customers find your business. Even if you are not a brick-and-mortar business, it can still be helpful to let customers know where you are based from.<\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Contact form <\/h2>\n
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Note<\/strong>: Generally, a Contact page form should be short and sweet, limiting the number of required fields. Squarespace forms default with an unecessary "subject" field. <\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Any additional content for your site visitors <\/h2>\n
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Note<\/strong>: A well-designed contact page directs people to the answers they need and helps them ask their questions more effectively, significantly improving their experience on your site. Should customers visit a different page to signup for a tour? Would your FAQ page be a good place to start? Also, what can you do to set customer expectations and build confidence before they\u2019ve even talked to you?<\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Contact Page Best Practices: <\/h2>\n<\/section>\n
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Help customers find the page <\/h2>\n
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Note<\/strong>: Don't make site visitors hunt to find your Contact page, place link\/s in standard locations like the header or footer, or both. <\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Use common language <\/h2>\n
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Note<\/strong>: Help site visitors easily find what they are looking for: Contact, Support, Help, etc.<\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Consider the page layout <\/h2>\n
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Note<\/strong>: Ensure the blocks on your Squarespace page are arranged in optimal order for your mobile visitors. This is one of the biggest mistakes we see on Contact pages. <\/em><\/p>\n

<\/em>Note<\/strong>: Be intentional in how you list your contact information, the order of information will often guide your site visitors to prioritize one method over another. Direct customers to the appropriate channels. <\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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If applicable to your business, turn on the Squarespace mobile information bar. <\/h2>\n
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Note:<\/strong> You can learn more about this Squarespace feature here<\/a>.<\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Set expectations for response times <\/h2>\n
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Note<\/strong>: You can help to set expectations by listing hours of operation, or customizing the message they see after submitting a form, or redirecting them to a thank you page after they take action. <\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Branding <\/h2>\n
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Note<\/strong>: Many potential customers are browsing numerous sites, often in multiple tabs, consider reminding<\/em> them who they\u2019re about to contact. Make sure your Contact page is well branded.<\/em><\/p>\n<\/p><\/div>\n<\/section>\n

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Squarespace Support Info <\/h2>\n
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