This Process Street Customer Service Interview Process With Questions is engineered to guide a manager through a three-stage interview process for hiring a customer service department team member.
This template is developed to be part of a larger recruitment process outlined in How to Conduct an Interview: A Full Hiring Process With 11 Premade Interview Processes.
The process works as follows:
- Applicants are sent an application process to fill out via a checklist run link: Job Application Form
- The information from this application process feeds back into this interview process which is triggered on submission using Zapier
- The hiring manager screens the application and arranges the first interview if the candidate appears qualified for the role
- The information gathered in the interview process for the successful candidate is then fed back into the recruitment process to help with onboarding
Throughout this checklist, conditional logic is used to present differing next steps depending on the information entered into the template.
For example, in task 3 Review the candidate's application if the manager decides the candidate is not sufficiently qualified the next task would be Inform the candidate they were unsuccessful. If the manager decides the candidate is qualified for the role the next task would be Run a screening interview.
Within this checklist, there will be form fields where information can be recorded. This information, and information from the initial application process, can be pulled into text boxes in relevant sections to display important context to the interviewer.
Throughout the template, you will find example questions which might be asked of a candidate applying to be a customer service or support rep. The template can be edited to add custom questions and additional steps to the process if you need them.