Complete departmental introduction and meet with team members
3
Learn about company's operation systems and software
4
Receive Loss Mitigation Specialists' guidebook and resources
5
Participate in loan and finance training
6
Review and understand the company's loss mitigation policies
7
Undergo customer service techniques training
8
Get familiar with company's internal communication system
9
Learn about roles and responsibilities of other departments
10
Tour the main office to know the key areas
11
Complete anti-money laundering (AML) and fraud prevention training
12
Understand the process of managing default loans
13
Review previous cases and understand successful mitigation strategies
14
Participate in mock sessions and role-plays
15
Prepare first case under the supervision of a mentor
16
Present first case findings and action plan for approval
17
Approval: Manager on first case action plan
18
Receive feedback and improvements from mentor
19
Implement feedback and improvements on first case
20
Plan with mentor and team for next steps and further training
Attend general company orientation
This task is the first step in onboarding as a Loss Mitigation Specialist. During the general company orientation, you will be introduced to the company's mission, values, and culture. You will also learn about the overall organizational structure and key departments. The orientation will help you understand the company's goals and objectives and how your role as a Loss Mitigation Specialist contributes to them. At the end of the orientation, you will have a clear understanding of the company's vision and be ready to embark on your onboarding journey.
1
English
2
Spanish
3
French
4
German
5
Mandarin
Complete departmental introduction and meet with team members
In this task, you will be introduced to your department and have the opportunity to meet with your team members. You will gain an understanding of the department's role within the company and how it operates. Meeting your team members will help establish relationships and foster collaboration. By the end of this task, you should have a clear understanding of your department's responsibilities and feel connected to your team members.
1
Attend department meeting
2
Review department's goals and objectives
3
Meet with team members
4
Ask questions to team members
5
Shadow a team member for a day
Learn about company's operation systems and software
This task is focused on familiarizing yourself with the operation systems and software used by the company. You will learn how to navigate these systems and software tools to effectively perform your duties as a Loss Mitigation Specialist. By the end of this task, you should be comfortable using the company's operation systems and software.
1
Loan management system
2
Customer relationship management (CRM) system
3
Document management system
4
Data analysis software
5
Email client
Receive Loss Mitigation Specialists' guidebook and resources
As a Loss Mitigation Specialist, you will be provided with a guidebook and resources that outline the best practices and processes specific to your role. This task involves receiving and reviewing the guidebook and resources. They will serve as valuable references throughout your onboarding journey and as you perform your daily tasks. By the end of this task, you should have a comprehensive understanding of the Loss Mitigation Specialists' guidebook and resources.
Participate in loan and finance training
This task focuses on developing your knowledge and skills in loan and finance. You will participate in training sessions that cover topics such as loan origination, loan underwriting, risk management, and financial analysis. The training will provide you with the necessary foundation to effectively carry out your role as a Loss Mitigation Specialist. By the end of this task, you should have a solid understanding of loan and finance concepts and their applications.
1
Loan origination
2
Loan underwriting
3
Risk management
4
Financial analysis
Review and understand the company's loss mitigation policies
In this task, you will review and familiarize yourself with the company's loss mitigation policies. These policies outline the steps to be taken when borrowers are at risk of defaulting on their loans and provide guidance on how to mitigate that risk. By understanding and adhering to these policies, you will contribute to the company's overall goal of minimizing loan defaults. By the end of this task, you should have a clear understanding of the company's loss mitigation policies and procedures.
Undergo customer service techniques training
Customer service is an integral part of the Loss Mitigation Specialist role. In this task, you will undergo training to enhance your customer service skills. You will learn effective communication techniques, problem-solving strategies, and how to handle difficult customer interactions. By the end of this task, you should have the knowledge and skills to provide exceptional customer service as a Loss Mitigation Specialist.
1
Active listening
2
Empathy
3
Conflict resolution
4
Building rapport
5
Effective communication
Get familiar with company's internal communication system
As a Loss Mitigation Specialist, effective communication is crucial. In this task, you will get familiar with the company's internal communication system, which includes email, chat, and video conferencing tools. You will learn how to use these tools efficiently to communicate with colleagues, supervisors, and other departments. By the end of this task, you should be comfortable using the company's internal communication system and understand its importance in your role.
1
Email
2
Chat
3
Video conferencing
4
Phone
Learn about roles and responsibilities of other departments
Tour the main office to know the key areas
Complete anti-money laundering (AML) and fraud prevention training
Understand the process of managing default loans
Review previous cases and understand successful mitigation strategies
Participate in mock sessions and role-plays
Prepare first case under the supervision of a mentor
Present first case findings and action plan for approval
Approval: Manager on first case action plan
Will be submitted for approval:
Prepare first case under the supervision of a mentor
Will be submitted
Receive feedback and improvements from mentor
Implement feedback and improvements on first case
Plan with mentor and team for next steps and further training
