Introduction to the Building Operations policies and standards
3
Training on facilities management software
4
Understand the structure and the roles in the building operations department
5
Walkthrough of the building and its facilities
6
Understanding emergency protocols and safety procedures
7
Approval: Emergency protocols
8
Training on managing maintenance vendors
9
Overview of budget management process
10
Approval: Budget management process
11
Training on how to conduct facility inspections
12
Introduction to the building's occupants and tenants
13
Information on energy management and sustainability measures
14
Approval: Sustainability measures
15
Understanding the building's security system
16
Training on compliance with local, state, and federal regulations
17
Understanding process for handling operational issues and emergencies
18
Learning de-escalation and conflict resolution techniques
19
Approval: Conflict resolution techniques
20
Understanding annual audits and building performance reviews
Introduction to the company and its culture
Welcome to the Building Operations team! In this task, you will get to know the company and its unique culture. Understanding the company's values, vision, and mission is crucial for aligning your work with the organization's goals. By the end of this task, you should have a clear understanding of the company's culture and how it shapes our operations.
1
Increase customer satisfaction
2
Become a global leader in building operations
3
Drive innovation and sustainability
4
Deliver exceptional service
5
Foster a collaborative work environment
1
Integrity
2
Accountability
3
Teamwork
4
Continuous improvement
5
Customer focus
1
Healthcare
2
Paid time off
3
401(k) match
4
Employee discounts
5
Training and development opportunities
Introduction to the Building Operations policies and standards
In this task, you will learn about the policies and standards that govern building operations. Familiarizing yourself with these guidelines will ensure that you can effectively carry out your responsibilities while adhering to the company's best practices. By the end of this task, you should have a solid understanding of the policies and standards relevant to your role.
1
Safety and security policy
2
Maintenance policy
3
Vendor management policy
4
Budget management policy
5
Facility inspection policy
1
Access control
2
Emergency response procedures
3
Fire safety protocols
4
Occupant safety guidelines
5
Incident reporting process
Training on facilities management software
In this task, you will receive training on the facilities management software used by the Building Operations department. The software plays a crucial role in managing various aspects of building operations, including maintenance requests, vendor management, and budget tracking. By the end of this task, you should be proficient in using the software to efficiently carry out your day-to-day tasks.
1
Maintenance management
2
Vendor management
3
Budget tracking
4
Asset management
5
Space utilization
1
Streamlined processes
2
Improved data accuracy
3
Enhanced reporting capabilities
4
Increased collaboration
5
Better cost control
1
Create and assign work orders
2
Track maintenance requests
3
Manage vendor contracts
4
Generate budget reports
5
Conduct facility inspections
Understand the structure and the roles in the building operations department
To effectively navigate the Building Operations department, it's important to understand its structure and the roles within it. This task will provide you with an overview of the department's organizational chart and the responsibilities of different positions. By the end of this task, you should have a clear understanding of the hierarchy and the roles within the department.
1
Overseeing maintenance activities
2
Managing vendor relationships
3
Developing and implementing policies
4
Budget management
5
Ensuring compliance with regulations
Walkthrough of the building and its facilities
Get ready to explore the building and its facilities! In this task, you will go on a walkthrough with an experienced team member who will show you around. This will help you become familiar with the layout, different areas, and key facilities of the building. By the end of this task, you should feel confident navigating the building and identifying important areas.
1
Main entrance and lobby
2
Tenant spaces
3
Mechanical rooms
4
Roof and outdoor areas
5
Common areas
1
Fire extinguishers
2
Emergency exits
3
Alarm systems
4
First aid kits
5
Emergency lighting
Understanding emergency protocols and safety procedures
In this task, you will learn about the emergency protocols and safety procedures in place to protect the building's occupants. Understanding these procedures is crucial for managing emergencies effectively and ensuring the safety of everyone in the building. By the end of this task, you should be well-versed in the emergency protocols and safety procedures.
1
Stay calm and alert
2
Follow designated evacuation routes
3
Assist those in need
4
Gather at the assembly point
5
Wait for further instructions
1
Maintaining social distancing
2
Wearing personal protective equipment
3
Reporting hazards or incidents
4
Using designated evacuation routes
5
Following instructions from emergency personnel
1
Building Operations Manager
2
Security personnel
3
Floor Wardens
4
Tenant representatives
5
Firefighters
Approval: Emergency protocols
Will be submitted for approval:
Understanding emergency protocols and safety procedures
Will be submitted
Training on managing maintenance vendors
In this task, you will learn how to effectively manage maintenance vendors who provide services to the building. Building positive relationships with vendors is essential for ensuring timely and high-quality maintenance work. By the end of this task, you should be equipped with the skills and knowledge to efficiently collaborate with maintenance vendors.
1
Reputation and experience
2
Pricing and cost-effectiveness
3
Service quality and reliability
4
Availability and responsiveness
5
Expertise in specific maintenance areas
1
Routine maintenance
2
Repairs and replacements
3
Equipment installation
4
Preventive maintenance
5
Emergency response
Overview of budget management process
Understanding the budget management process is essential for effectively managing the financial resources allocated to building operations. In this task, you will gain an overview of the budget management process and the key considerations involved. By the end of this task, you should have a solid understanding of how to effectively allocate and track budgetary resources.
1
Maintenance expenses
2
Utility costs
3
Capital investments
4
Staff salaries
5
Vendor contracts
1
Urgency of maintenance needs
2
Cost-effectiveness
3
Impact on occupant experience
4
Alignment with sustainability goals
5
Compliance with regulations
Approval: Budget management process
Will be submitted for approval:
Overview of budget management process
Will be submitted
Training on how to conduct facility inspections
Facility inspections play a crucial role in ensuring the safety, functionality, and compliance of the building. In this task, you will receive training on how to conduct comprehensive facility inspections. By the end of this task, you should be able to identify potential issues, assess risks, and develop appropriate action plans to address them.
1
Electrical systems
2
HVAC systems
3
Plumbing systems
4
Fire protection systems
5
Structural components
1
Identifying maintenance needs
2
Ensuring compliance with regulations
3
Assessing energy efficiency
4
Mitigating safety risks
5
Identifying potential cost-saving opportunities
Introduction to the building's occupants and tenants
Developing positive relationships with the building's occupants and tenants is crucial for effective building operations. In this task, you will be introduced to the building's occupants and tenants, including their businesses, needs, and expectations. By the end of this task, you should have a good understanding of the building's occupants and tenants.
1
Retail stores
2
Office spaces
3
Restaurants
4
Medical facilities
5
Educational institutions
1
Security services
2
Cleaning and janitorial services
3
Maintenance support
4
Tenant engagement programs
5
Emergency response assistance
Information on energy management and sustainability measures
Energy management and sustainability are key components of building operations. In this task, you will learn about energy management practices and sustainability measures implemented in the building. By the end of this task, you should have a good understanding of how to optimize energy usage and contribute to the building's sustainability goals.
1
LED lighting retrofit
2
Occupancy sensors
3
Smart HVAC controls
4
Energy-efficient appliances
5
Renewable energy sources
1
Turn off lights in unoccupied areas
2
Use natural light whenever possible
3
Report energy wastage
4
Optimize computer power settings
5
Reduce standby power consumption
1
Waste recycling programs
2
Water conservation initiatives
3
Green building certifications
4
Environmentally friendly cleaning practices
5
Community engagement events
Approval: Sustainability measures
Will be submitted for approval:
Information on energy management and sustainability measures
Will be submitted
Understanding the building's security system
Security is a top priority in building operations. In this task, you will gain an understanding of the building's security system and its key components. This knowledge will enable you to effectively manage security-related matters and ensure the safety of the building and its occupants. By the end of this task, you should be well-versed in the building's security system.
1
Access control system
2
CCTV surveillance system
3
Intrusion detection system
4
Alarm systems
5
Visitor management system
1
Security personnel
2
Building Operations Manager
3
Emergency response team
4
Tenant representatives
5
Law enforcement agencies
Training on compliance with local, state, and federal regulations
Compliance with local, state, and federal regulations is essential for building operations. In this task, you will receive training on the regulations that govern the operation of the building. By the end of this task, you should be familiar with the relevant regulations and understand the importance of compliance.
1
Occupational Safety and Health Act (OSHA)
2
Americans with Disabilities Act (ADA)
3
Environmental Protection Agency (EPA) regulations
4
Fire code regulations
5
Building code regulations
1
Fines and penalties
2
Legal liabilities
3
Negative impact on reputation
4
Safety risks to occupants
5
Loss of certifications/licensing
Understanding process for handling operational issues and emergencies
Operational issues and emergencies can occur in building operations. In this task, you will learn about the process for handling such incidents and ensuring their swift resolution. By the end of this task, you should be familiar with the steps involved in addressing operational issues and emergencies.
1
Equipment breakdowns
2
Utility outages
3
Malfunctioning systems
4
Tenant complaints
5
Logistical challenges
1
Maintenance team
2
IT department
3
Vendor representatives
4
Tenant representatives
5
Emergency response team
1
Notify emergency services
2
Activate emergency response plan
3
Evacuate occupants if necessary
4
Assess and contain the situation
5
Provide regular updates to stakeholders
Learning de-escalation and conflict resolution techniques
Effective de-escalation and conflict resolution are essential skills in building operations. In this task, you will learn techniques for defusing tense situations and resolving conflicts with building occupants, tenants, and team members. By the end of this task, you should be equipped with the necessary tools to handle challenging interactions in a professional and diplomatic manner.
1
Active listening
2
Empathy and understanding
3
Maintaining a calm demeanor
4
Clarifying misunderstandings
5
Offering viable solutions
1
Clear communication
2
Establishing common goals
3
Regular feedback and check-ins
4
Building positive relationships
5
Addressing concerns proactively
Approval: Conflict resolution techniques
Will be submitted for approval:
Learning de-escalation and conflict resolution techniques
Will be submitted
Understanding annual audits and building performance reviews
Annual audits and building performance reviews provide valuable insights into the effectiveness and efficiency of building operations. In this task, you will learn about these evaluation processes and their significance in driving continuous improvement. By the end of this task, you should understand the importance of annual audits and building performance reviews.
