Explore Chick-fil-A's detailed training process, incorporating company onboarding, kitchen hygiene, order management, customer service and emergency procedures.
1
Introduce new employee to the team
2
Present to the employee the history and the values of Chick-fil-A
3
Demonstrate the general rules for hygiene and safety in the kitchen
4
Training: Use of safety equipment and clothing
5
Teach the recipe preparation - ingredients and process
6
Demonstrate correct use of kitchen equipment
7
Training: Cash register operation and cash handling procedures
8
Rehearse customer service standards and expectations
9
Perform knife skills training
10
Training on how to assemble orders correctly and efficiently
11
Conduct Mock order preparation
12
Approval: Mock order by Manager
13
Teach cleaning and sanitizing methods of work area
14
Training: Waste management and recycling procedures
15
Introduce end of shift protocol and responsibilities
16
Listing and explanation of employee benefits and compensation
17
Conduct Mock customer interaction
18
Approval: Mock interaction by Manager
19
Training: Emergency procedures and exit routes
Introduce new employee to the team
In this task, you will introduce the new employee to the rest of the team. This is an important step to make them feel welcome and included in the Chick-fil-A family. It also helps in building a positive and collaborative work environment. You can start by asking the new employee to share a little bit about themselves and their background. Ask the team members to introduce themselves and share something interesting or fun about their job at Chick-fil-A. Make sure to address any questions or concerns the new employee may have. How can you make the new employee feel comfortable and valued during this introduction process?
Present to the employee the history and the values of Chick-fil-A
In this task, you will present the history and values of Chick-fil-A to the new employee. This is important to help them understand the company's culture, mission, and commitment to excellence. You can provide an overview of how Chick-fil-A started, its growth over the years, and its core values such as customer service, quality, and community involvement. Share success stories or examples that highlight these values in action. How can you effectively communicate the history and values of Chick-fil-A to the new employee?
Demonstrate the general rules for hygiene and safety in the kitchen
In this task, you will demonstrate the general rules for hygiene and safety in the kitchen to the new employee. This is crucial to ensure a clean and safe working environment that complies with health and safety regulations. Show them how to properly wash hands, use gloves, wear appropriate clothing, and maintain cleanliness in food handling areas. Emphasize the importance of following these rules to protect both customers and team members. What are the potential challenges in maintaining hygiene and safety in the kitchen? How can you address these challenges effectively?
1
Lack of awareness
2
Busy periods
3
Insufficient training
4
Non-compliance
Training: Use of safety equipment and clothing
Teach the recipe preparation - ingredients and process
Demonstrate correct use of kitchen equipment
Training: Cash register operation and cash handling procedures
Rehearse customer service standards and expectations
Perform knife skills training
Training on how to assemble orders correctly and efficiently
Conduct Mock order preparation
Approval: Mock order by Manager
Will be submitted for approval:
Conduct Mock order preparation
Will be submitted
Teach cleaning and sanitizing methods of work area
Training: Waste management and recycling procedures
Introduce end of shift protocol and responsibilities
Listing and explanation of employee benefits and compensation
