Ensure optimal performance and security with our comprehensive Computer-Aided Dispatch Quality Assurance Checklist, encompassing installation, efficiency, and user interface evaluations.
1
Ensure proper installation of CAD software
2
Verify network connectivity for CAD system
3
Check compatibility of all peripheral devices
4
Review operational manuals of the system
5
Check if all functionalities are up and running
6
Test the efficiency of data flow and storage
7
Confirm the reliability & accuracy of CAD mapping features
8
Ensure proper audio and visual display is functioning
9
Evaluate CAD's ability to interface with other software and systems
10
Examine CAD system's responsiveness under peak load
11
Approval: System's Responsiveness Check
12
Validate the quality of digital log recordings
13
Evaluate system's ease of use and user interface
14
Check report generation and export capabilities
15
Conduct test dispatches to assess real-time performance
16
Ensure system's ability to handle multiple simultaneous incidents
17
Approval: Performance Test Results
18
Probe system for possible vulnerability points and security breaches
19
Inspect the system's backup and data recovery features
20
Approval: Security Check and Data Recovery Features
Ensure proper installation of CAD software
Verify that the CAD software has been correctly installed on the computer. This task is crucial as it ensures that the software is ready for use and will function properly. A successful installation will result in a fully operational CAD system that can be utilized for dispatch purposes. Make sure to check if the software is installed in the correct directory and all necessary files are present. In case of any issues during installation, refer to the software documentation or contact the technical support team.
1
C:/Program Files
2
D:/CAD Software
3
E:/Custom Directory
Verify network connectivity for CAD system
Confirm that the CAD system is able to establish a stable connection to the network. This task ensures that the system can communicate effectively with the servers and devices it relies on. A successful network connection is vital for real-time updates, data synchronization, and effective dispatch operations. Check if the computer is connected to the correct network, and verify the network settings and configurations. If any issues are encountered, please contact the IT department for assistance.
1
Connected
2
Disconnected
Check compatibility of all peripheral devices
Ensure that all peripheral devices required for the CAD system are compatible with the software and properly connected. This task guarantees the seamless integration of peripherals, such as printers, scanners, and cameras, which are essential for efficient dispatch operations. Verify if the devices are recognized by the computer and functioning correctly. In case of compatibility issues, consult the device manual or seek assistance from the IT department.
1
Printer
2
Scanner
3
Camera
4
Microphone
5
Speaker
Review operational manuals of the system
Familiarize yourself with the operational manuals of the CAD system to gain a comprehensive understanding of its functionalities. This task aids in ensuring proper utilization of the system and enables you to maximize its potential. Review the manuals provided by the CAD software vendor, paying attention to the installation process, software interfaces, and operational procedures. Keep the manuals accessible for future reference.
Check if all functionalities are up and running
Ensure that all functionalities of the CAD system are operational and ready for use. This task verifies the availability of essential features required for dispatch operations. Check if all buttons, menus, and commands respond correctly and if any error messages are displayed. If any functionalities are not working as expected, troubleshoot the system using the provided documentation or consult with the technical support team.
1
Create Incident
2
Assign Resources
3
Generate Reports
4
View Maps
5
Communicate with Dispatchers
Test the efficiency of data flow and storage
Assess the efficiency of data flow and storage within the CAD system. This task evaluates how data is transmitted, received, and stored by the system. Test the speed of data transfer between different modules and verify if information is being accurately recorded and retrieved. In case of any delays or data discrepancies, identify potential bottlenecks and consult the system documentation or technical support for resolution.
1
Incident details
2
Personnel information
3
Vehicle records
4
Geographic data
5
Historical data
Confirm the reliability & accuracy of CAD mapping features
Verify the reliability and accuracy of the CAD system's mapping features. This task ensures that the system can accurately display geographic locations, routes, and addresses. Confirm if the mapping data is up-to-date, if landmarks are correctly depicted, and if the system can generate accurate directions. In case of any inaccuracies or discrepancies, report them to the mapping service provider or the CAD system vendor.
1
Address search
2
Route calculation
3
Landmark display
4
Real-time traffic updates
5
Satellite imagery
Ensure proper audio and visual display is functioning
Ensure that the audio and visual display of the CAD system is functioning correctly. This task guarantees that operators can effectively interpret and receive information through sound and visuals. Check if the speakers produce clear audio, if the screen resolution is optimal, and if the colors and graphics are displayed accurately. If any issues are found, refer to the system documentation or contact the technical support team for assistance.
1
Clear
2
Distorted
3
No sound
1
Sharp and clear
2
Blurry
3
Color distortion
Evaluate CAD's ability to interface with other software and systems
Assess the CAD system's ability to interface with other software and systems that are crucial for efficient dispatch operations. This task ensures that the CAD system can integrate seamlessly with other tools and exchange data effectively. Test the compatibility and functionality of data sharing, import/export capabilities, and real-time communication with other software and systems. If any integration issues are encountered, consult the system documentation or contact the CAD system vendor for assistance.
1
GIS Mapping Software
2
Fleet Management System
3
Radio Communication System
4
HR Management Software
5
Alarm Monitoring System
Examine CAD system's responsiveness under peak load
Evaluate the responsiveness of the CAD system when it operates under heavy load. This task tests the performance of the CAD system in high-demand situations, ensuring that it maintains optimal functionality and responsiveness during peak periods. Monitor the system's response time when handling multiple incidents simultaneously or when dispatching numerous resources. If any performance issues are observed, refer to the system documentation or contact the technical support team for resolution.
Approval: System's Responsiveness Check
Will be submitted for approval:
Test the efficiency of data flow and storage
Will be submitted
Check if all functionalities are up and running
Will be submitted
Verify network connectivity for CAD system
Will be submitted
Ensure proper installation of CAD software
Will be submitted
Validate the quality of digital log recordings
Validate the quality of digital log recordings generated by the CAD system. This task ensures that the system accurately captures and stores incident-related information in a digital log format. Review the log recordings and cross-reference them with the actual incidents to confirm the accuracy and completeness of the data. If any discrepancies or missing information is found, report them to the technical support team for resolution or further investigation.
1
Accurate and complete
2
Incomplete data
3
Missing timestamps
4
Incorrect incident classification
5
Data corruption
Evaluate system's ease of use and user interface
Evaluate the ease of use and user interface of the CAD system. This task assesses the intuitiveness of the system's design and the user-friendliness of its interface, ensuring that operators can efficiently navigate and utilize the software. Pay attention to the layout, menu structure, labeling, and overall usability. Provide feedback on any areas that could be improved or any challenges encountered during usage.
1
Intuitive and user-friendly
2
Requires extensive training
3
Confusing menu structure
4
Inconsistent labeling
5
Difficult navigation
Check report generation and export capabilities
Check the ability of the CAD system to generate accurate reports and export them to different formats. This task ensures that the system can generate comprehensive incident reports that meet organizational requirements. Test the report generation functionalities, export options, and formatting flexibility. Verify if the exported reports contain all necessary information and can be shared/accessed easily. If any issues or limitations are identified, refer to the system documentation or contact the technical support team for assistance.
1
PDF
2
CSV
3
Excel
4
HTML
5
XML
Conduct test dispatches to assess real-time performance
Conduct test dispatches to assess the real-time performance of the CAD system. This task ensures that the system can handle dispatch operations effectively and provide timely updates on incident status and resource allocation. Create simulated incidents, assign resources, and monitor how the system processes and communicates the information. Evaluate the response time, accuracy, and usability of the system during these test dispatches.
1
Simulate incident creation
2
Assign resources
3
Monitor real-time updates
4
Assess system response time
5
Evaluate incident communication
Ensure system's ability to handle multiple simultaneous incidents
Ensure that the CAD system is capable of handling multiple incidents simultaneously. This task evaluates the system's ability to manage and prioritize incidents in a complex and dynamic environment. Simulate multiple incidents and monitor how the system handles the simultaneous inputs, allocates resources, and provides updates. Assess if the system remains responsive and performs efficiently under heavy workload conditions.
Approval: Performance Test Results
Will be submitted for approval:
Conduct test dispatches to assess real-time performance
Will be submitted
Ensure system's ability to handle multiple simultaneous incidents
Will be submitted
Probe system for possible vulnerability points and security breaches
Probe the CAD system for possible vulnerability points and security breaches. This task aims to identify potential risks and vulnerabilities in the system that could compromise data integrity, privacy, or system functionality. Perform security scans, conduct penetration testing, and review system logs for any suspicious activities. Report any vulnerabilities or security breaches to the IT department or the system security team.
1
Perform security scans
2
Conduct penetration testing
3
Review system logs
4
Identify vulnerabilities
5
Report security breaches
Inspect the system's backup and data recovery features
Inspect the backup and data recovery features of the CAD system. This task ensures that the system is equipped with reliable backup mechanisms to prevent data loss and has efficient data recovery procedures in case of system failures. Review the backup configurations, storage locations, and the process for restoring data. If any issues or concerns are identified, contact the IT department or the CAD system vendor for guidance.
1
Daily backup
2
Weekly backup
3
Manual backup
4
On-site storage
5
Cloud storage
Approval: Security Check and Data Recovery Features
Will be submitted for approval:
Probe system for possible vulnerability points and security breaches
Will be submitted
Inspect the system's backup and data recovery features