Setting up work equipment and necessary software installation
4
Assignment of workspace
5
Setup of company email and other communication channels
6
Training: Credit Union Overview (principles, rules and regulations, products and services)
7
Training: Essential software and tools
8
Training: Customer service protocol and credit counseling
9
Training: Compliance to financial laws and regulations
10
Shadowing senior Financial Consultant for learning practical application
11
Processing first case under supervision
12
Approval: Processing first case
13
Evaluation: Performance after first week
14
Assigning ongoing mentor or supervisor
15
Training: Emergency protocols and security measures
16
Training: Regular reporting and administrative processes
17
Presentation of personal goals and objectives
18
Approval: Personal goals and objectives
19
Introduction to ongoing learning and development opportunities
20
Formalize documentation of successful onboarding
Initial orientation and tour of the premises
Welcome to the Credit Union! In this task, you will receive an initial orientation and tour of the premises. This will help you familiarize yourself with the workplace and its layout. During the tour, we will highlight important areas such as the break room, restrooms, and emergency exits. By the end of this task, you will have a clear understanding of the physical space and feel more comfortable navigating the premises.
1
Break room
2
Restrooms
3
Emergency exits
Introduction to the team and relevant departments
Meeting your co-workers and understanding the different departments is an essential part of your onboarding process. In this task, you will be introduced to the team members and relevant departments. This will help you build connections, understand the team dynamics, and establish collaboration. By the end of this task, you will have a basic understanding of who does what in the organization and be familiar with your colleagues.
1
Meet with team members
2
Introduce to relevant departments
Setting up work equipment and necessary software installation
To gear you up for success, we need to ensure that you have the necessary work equipment and software installed. In this task, you will be provided with your work equipment and guided through the installation process of necessary software. Having the right tools at your disposal will enable you to effectively carry out your responsibilities. By the end of this task, you will be fully equipped and ready to utilize the available resources.
1
Receive work equipment
2
Install necessary software
Assignment of workspace
Having a designated workspace is important for productivity and organization. In this task, you will be assigned your workspace and provided with the necessary resources like a desk, chair, and stationery. Organizing your workspace according to your preferences will ensure a comfortable and productive work environment. By the end of this task, you will have a designated area where you can focus on your tasks.
Setup of company email and other communication channels
Effective communication is crucial in our line of work. In this task, we will set up your company email and other communication channels. This will enable you to stay connected with colleagues, clients, and other stakeholders. Configuring email signatures, notification preferences, and integrating communication tools will further streamline your communication processes. By the end of this task, you will have your own company email and be well-versed in utilizing communication channels.
1
Email
2
Slack
3
Microsoft Teams
4
Phone
5
In-person meetings
Training: Credit Union Overview (principles, rules and regulations, products and services)
Understanding the fundamentals of the Credit Union is vital for your role as a Financial Consultant. In this task, you will undergo comprehensive training on the Credit Union's principles, rules and regulations, as well as its products and services. This knowledge will equip you with a solid foundation for assisting clients and providing them with suitable financial solutions. By the end of this task, you will have a clear understanding of the Credit Union and its offerings.
Training: Essential software and tools
In order to perform your role efficiently, it is essential to be proficient in using the required software and tools. In this task, you will receive comprehensive training on the essential software and tools used at the Credit Union. This will include familiarizing yourself with customer relationship management (CRM) software, project management tools, and any other relevant applications. By the end of this task, you will be well-versed in utilizing the necessary software and tools to streamline your workflow.
1
Customer relationship management (CRM) software
2
Project management tools
3
Other relevant applications
Training: Customer service protocol and credit counseling
Providing exceptional customer service and credit counseling is at the core of your role as a Financial Consultant. In this task, you will undergo training on the customer service protocol and credit counseling techniques. This will help you serve clients effectively, understand their financial needs, and provide them with appropriate guidance and solutions. By the end of this task, you will be equipped with the necessary skills to deliver excellent customer service and credit counseling.
1
Active listening
2
Empathy
3
Problem-solving
4
Effective communication
5
Time management
Training: Compliance to financial laws and regulations
Compliance with financial laws and regulations is of utmost importance in our industry. In this task, you will receive training on the laws and regulations relevant to the Credit Union's operations. This will include topics such as data privacy, anti-money laundering, and Know Your Customer (KYC) regulations. By the end of this task, you will have a clear understanding of the legal requirements and obligations that must be adhered to ensure compliance.
1
Data privacy regulations
2
Anti-money laundering regulations
3
Know Your Customer (KYC) regulations
Shadowing senior Financial Consultant for learning practical application
To gain practical experience and insights into the role, you will shadow a senior Financial Consultant. In this task, you will observe their day-to-day activities, client interactions, and problem-solving techniques. This will provide you with valuable real-world examples and a deeper understanding of how to apply your knowledge in practical scenarios. By the end of this task, you will have observed the work of a senior Financial Consultant and gained insights into their practice.
Processing first case under supervision
With the guidance and supervision of a senior Financial Consultant, you will process your first case. In this task, you will handle a client's financial inquiries, assess their needs, and provide suitable solutions. The senior Financial Consultant will closely monitor your process, provide feedback, and offer guidance when necessary. By the end of this task, you will have successfully handled your first case under supervision and gained confidence in client interactions.
Approval: Processing first case
Will be submitted for approval:
Processing first case under supervision
Will be submitted
Evaluation: Performance after first week
To assess your performance after the first week, a performance evaluation will be conducted. In this task, your team lead or supervisor will evaluate your progress, performance, and adherence to the Credit Union's standards. The evaluation will include factors such as teamwork, communication, problem-solving skills, and adherence to regulations. By the end of this task, you will receive valuable feedback and insights to help you further enhance your performance.
1
Excellent
2
Good
3
Average
4
Below average
5
Needs improvement
1
Excellent
2
Good
3
Average
4
Below average
5
Needs improvement
1
Excellent
2
Good
3
Average
4
Below average
5
Needs improvement
1
Excellent
2
Good
3
Average
4
Below average
5
Needs improvement
Assigning ongoing mentor or supervisor
To provide you with continuous support and guidance, an ongoing mentor or supervisor will be assigned to you. In this task, your mentor or supervisor will be introduced to you, and you will have the opportunity to discuss your goals, challenges, and receive guidance on your professional development. By the end of this task, you will have an assigned mentor or supervisor who will assist you throughout your journey at the Credit Union.
Training: Emergency protocols and security measures
Ensuring the safety of our employees and clients is of utmost importance. In this task, you will receive training on emergency protocols and security measures. This will include familiarizing yourself with evacuation procedures, emergency contact information, and security protocols. By the end of this task, you will be well-prepared to handle emergency situations and contribute to the overall safety of the Credit Union.
Training: Regular reporting and administrative processes
Proper reporting and administrative processes are essential for maintaining transparency and efficiency. In this task, you will receive training on regular reporting and administrative processes. This will include understanding the reporting templates, procedures for data entry, and documentation requirements. By the end of this task, you will be familiar with the reporting and administrative processes to effectively contribute to the organization's operations.
1
Understanding reporting templates
2
Data entry procedures
3
Documentation requirements
Presentation of personal goals and objectives
Your personal goals and objectives play a vital role in shaping your career journey at the Credit Union. In this task, you will have the opportunity to present your personal goals and objectives to your team lead or supervisor. This will enable them to understand your aspirations, align them with the organization's goals, and provide guidance on achieving them. By the end of this task, you will have shared your personal goals and objectives with your team lead or supervisor.
Approval: Personal goals and objectives
Will be submitted for approval:
Presentation of personal goals and objectives
Will be submitted
Introduction to ongoing learning and development opportunities
Continuous learning and development are key to professional growth and success. In this task, you will be introduced to the ongoing learning and development opportunities available at the Credit Union. This may include internal training programs, industry conferences, or external courses. By the end of this task, you will be aware of the various avenues for enhancing your skills and knowledge.
1
Internal training programs
2
Industry conferences
3
External courses
Formalize documentation of successful onboarding
To ensure a successful onboarding process, it is important to formalize the documentation. In this task, you will be required to document your successful onboarding journey, highlighting key learnings and the overall experience. This will serve as a valuable resource for future onboarding processes and provide insights for further improvements. By the end of this task, you will have completed the documentation of your successful onboarding.
