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DoubleDutch’s Customer Success Process

DoubleDutch’s Customer Success Process

See how DoubleDutch handles Customer Success for every new customer and event
1
Introduction
2
Primary Kick-Off Call:
3
Prepare for the call
4
Call the customer
5
Process the data gathered
6
Initial Follow-Up:
7
Carry out the initial follow-up
8
Provide webinars
9
Link to appropriate training articles
10
App Creation:
11
Review hard deliverables
12
Produce the app
13
Follow-up:
14
Notify the customer when approved
15
Host a strategy call
16
Post-Event:
17
Make a debrief call
18
Send post-event NPS surveys
19
Repeat
20
Sources:
21
Related Checklists: