Training: Developing rapport with potential clients
16
Approval: Sales Supervisor
17
Start handling simple client queries
18
Assigned a mentor for guidance and support
19
Start making supervised sales calls
Provide HR documents for review and signature
This task involves providing the new financial services sales agent with the necessary HR documents for review and signature. The completion of this task is crucial for ensuring legal compliance and establishing the agent's official employment status. The desired result is for the agent to review and sign the documents accurately and promptly. Are you ready to proceed with this task? If you encounter any challenges during this process, please reach out to the HR department for assistance.
Complete pre-employment paperwork
In order to finalize the onboarding process, the new financial services sales agent must complete the necessary pre-employment paperwork. This will include providing personal and contact information, emergency contacts, and other relevant details. The completion of this task is essential for establishing the agent's official employment records. Please fill out the following fields:
Attend orientation meeting
Welcome to our organization! This task involves attending an orientation meeting to provide you with an overview of our company, its values, mission, and culture. The purpose of this meeting is to familiarize you with our organization and ensure a smooth transition into your role as a financial services sales agent. The desired result is for you to have a clear understanding of our company's background and principles. Please let us know your availability:
Get assigned a workspace and necessary work tools
To facilitate your work as a financial services sales agent, this task involves assigning you a dedicated workspace along with the necessary tools and equipment. These may include a desk, chair, computer, phone, and any specific software or hardware required for your role. In order to ensure a seamless onboarding experience, please indicate your preferences for the following items:
1
Standard Desk
2
Standing Desk
1
Desktop PC
2
Laptop
1
Desk Phone
2
Mobile Phone
Set up company email account
As a financial services sales agent, you will need a company email account to communicate with clients, colleagues, and other stakeholders. This task involves setting up your company email account, which will serve as your primary mode of communication within the organization. Please provide the following information to proceed with the setup:
Setup on company's system and databases
In order to perform your duties as a financial services sales agent effectively, this task involves setting up your access to the company's central systems and databases. This will allow you to securely retrieve and input client and product information. The desired result is for you to have access to the necessary systems and databases. Please confirm the following details to proceed with the setup:
Training: Product knowledge and services
As a financial services sales agent, it is important to have a thorough understanding of the products and services offered by our organization. This training task will equip you with the necessary knowledge to effectively promote and sell these offerings. The desired result is for you to have a comprehensive understanding of our products and services. Please indicate your preferred training date:
Training: Company's software systems
To ensure your proficiency in using the software systems integral to your role, this training task will guide you through the functionalities of our company's software systems. The desired result is for you to be comfortable navigating and utilizing these systems. Please select your preferred training modules from the following list:
1
Sales CRM
2
Financial Analysis
3
Document Management
4
Communication Tools
5
Reporting
Training: Compliance and regulatory requirements
This task involves familiarizing yourself with the compliance and regulatory requirements that govern the financial services industry. The completion of this training will ensure you operate within the legal framework and meet the industry standards. The desired result is for you to have a comprehensive understanding of the compliance and regulatory landscape. Please confirm your understanding of the following requirements:
1
Anti-Money Laundering (AML)
2
Know Your Customer (KYC)
3
Consumer Protection Laws
4
Securities Regulations
5
Privacy and Data Protection
Approval: Training Manager
Will be submitted for approval:
Training: Product knowledge and services
Will be submitted
Training: Company's software systems
Will be submitted
Training: Compliance and regulatory requirements
Will be submitted
Mock calls and training scenarios
To hone your skills as a financial services sales agent, this task involves role-playing mock calls and training scenarios. This will allow you to practice your communication and sales techniques in a controlled environment. The desired result is for you to gain confidence and proficiency in handling various client situations. Please select your preferred training scenarios from the following list:
1
Handling Objections
2
Cross-Selling
3
Upselling
4
Product Demonstrations
5
Negotiation Skills
Shadowing experienced sales agent
To provide you with firsthand exposure to the role of a financial services sales agent, this task involves shadowing an experienced team member. By observing their interactions with clients and their sales techniques, you will gain insights and knowledge to enhance your own performance. The desired result is for you to learn from their expertise and apply it to your own work. Please indicate your availability for shadowing:
Training: Customer service skills
As a financial services sales agent, delivering exceptional customer service is vital in building and maintaining client relationships. This training task will equip you with the necessary skills to effectively communicate, understand client needs, and address their concerns. The desired result is for you to have excellent customer service skills. Please choose your preferred training method from the following options:
1
In-person workshops
2
Online courses
3
One-on-one coaching
4
Group role-playing sessions
5
Online tutorials
Attend team meetings and strategy sessions
To foster collaboration and align efforts, this task involves attending team meetings and strategy sessions. These meetings provide an opportunity to discuss goals, share updates, and strategize on future initiatives. The desired result is for you to actively participate in these sessions and contribute to the team's success. Please confirm your availability for the upcoming meeting:
Training: Developing rapport with potential clients
Building a strong rapport with potential clients is crucial for establishing trust and securing sales. This training task will guide you through various techniques and strategies to effectively connect and engage with potential clients. The desired result is for you to develop strong rapport-building skills. Please choose your preferred training format from the following options:
1
Webinars
2
Role-playing exercises
3
Case studies
4
Real-life scenarios
5
Group discussions
Approval: Sales Supervisor
Will be submitted for approval:
Mock calls and training scenarios
Will be submitted
Shadowing experienced sales agent
Will be submitted
Training: Customer service skills
Will be submitted
Attend team meetings and strategy sessions
Will be submitted
Training: Developing rapport with potential clients
Will be submitted
Start handling simple client queries
Congratulations on reaching this milestone! This task involves starting to handle simple client queries independently. By addressing these queries promptly and accurately, you will showcase your understanding of the products and services we offer as a financial services sales agent. The desired result is for you to provide excellent customer service while demonstrating your knowledge. Please provide answers to the following sample client queries:
Assigned a mentor for guidance and support
To support your growth and development as a financial services sales agent, this task involves assigning you a mentor. Your mentor will provide guidance, support, and expertise as you navigate your role and help you succeed. The desired result is for you to establish a positive mentoring relationship and receive valuable insights from your mentor. Please provide the following details to assign a mentor:
Start making supervised sales calls
Now that you have acquired the necessary knowledge and skills, it's time to put them into practice! This task involves starting to make supervised sales calls under the guidance of your mentor or team leader. By leveraging your training and experience, you will gradually gain confidence in handling sales calls independently. The desired result is for you to demonstrate your sales abilities while receiving feedback and guidance. Please indicate your availability for supervised sales calls: