Templates
Hospitality
Hotel Front Desk Training Checklist
Hotel Front Desk Training Checklist
🏨

Hotel Front Desk Training Checklist

1
Introduction and Orientation to the Hotel's Standards and Values
2
Understand the Job Description of a Front Desk Receptionist
3
Learn the Hotel's Booking Management System
4
Process Check-ins and Check-outs Simulation
5
Learn to Handle and Manage Guest Accounts
6
Practice on Coordinating with Housekeeping for Room Availability
7
Familiarize with Front Desk Equipment
8
Learn to Handle Customer Complaints and Requests
9
Understanding the Hotel's safety procedures
10
Learn to Communicate Effectively with other Departments
11
Train on Handling Emergency Situations
12
Undergo Basic First Aid Training
13
Learn to Use On-site Amenities and Facilities
14
Approval: Hotel Director on Basic Services Knowledge
15
Understanding and Handling Difficult Situations Training
16
Practice on Providing Information about Local Area and Attractions
17
Learn about the Hotel's Policies and Procedures
18
Approval: Training Supervisor on Customer Service Skills
19
Final Review with Trainer
20
Approval: Hotel Manager on General Performance