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Hotel Housekeeping Training Checklist

Introduction to hotel standards and SOPs

Understand role and responsibilities of housekeeping staff

Start tour of the hotel and different room types

Learn about cleaning products and tools use

Demonstrate proper utilization of cleaning products

Train on cleaning equipment operation

Drill on safety procedures and emergency protocols

Learn how to inspect rooms for cleanliness and maintenance issues

Training on dressing beds and restocking linens

Practical task: Cleaning a guest room

Approval: Supervisory review on completed practical task

Learning how to restock guest supplies

Instruction on handling lost and found items

Train on interacting professionally with guests

Practice on reporting found maintenance issues

Learning about green cleaning practices

Understanding the importance of punctuality and schedule adherence

Information on hotel’s guest privacy policies

Approval: Supervisor’s review on understanding of privacy policies

End of training debrief and Q&A

Introduction to hotel standards and SOPs

During this task, the housekeeping staff will be introduced to the hotel's standards and standard operating procedures (SOPs). They will learn about the importance of following these guidelines to ensure consistent service and guest satisfaction. The desired result is for the staff to have a clear understanding of the hotel's expectations and how they contribute to the overall guest experience. Potential challenges may include information overload or difficulty in internalizing the SOPs. To overcome these challenges, the trainer can break down the information into digestible chunks and encourage active participation through questions and discussions. No specific resources or tools are required for this task.

What is your full name?

What are some hotel standards that you already know?

Understand role and responsibilities of housekeeping staff

In this task, the housekeeping staff will gain a clear understanding of their role and responsibilities within the hotel. They will learn about different tasks they will be responsible for, such as cleaning and maintaining guest rooms, public areas, and laundry services. The desired result is for the staff to feel confident in their duties and responsibilities. Potential challenges may include confusion about specific tasks or expectations. To address this, the trainer can provide clear examples and offer opportunities for questions and clarifications. No specific resources or tools are required for this task.

What is your role in the housekeeping department?

Which of the following tasks are part of your responsibilities?